Charity shop volunteers: a case for ‘tender loving care’

The main purpose of this paper, which features all the shop volunteers in the town of Ruislip (and some in a neighbouring town), is to build a picture of the volunteer workforce and to note some distinguishing features about volunteer groupings that have been identified. It discusses some of the management challenges facing charities in marshalling their volunteers and notes the very important part the local shop manager plays in that process. Finally it discusses some of the consequences to volunteering of the migration to ‘professionalism’. It is suggested that charities, by understanding what is happening to volunteering in the retail sector, will extract maximum contribution from the efforts of their volunteers, present and future. A competitive edge may be found by some if they employ a humanistic approach to the management of volunteers. Copyright © 1999 Henry Stewart Publications     

‘I Like How You Think’: Similarity as an Interaction Bias in the Investor–Entrepreneur Dyad

Investigating the factors that influence venture capital decision‐making has a long tradition in the management and entrepreneurship literatures. However, few studies have considered the factors that might bias an investment decision in a way that is idiosyncratic to a given investor–entrepreneur dyad. We do so in this study. Specifically, we build from the literature on the ‘similarity effect’ to investigate the extent to which decision‐making process similarity (shared between the investor and the entrepreneur) might bias or otherwise impact the investor's evaluation of a new venture investment opportunity. Our findings suggest venture capitalists evaluate more favourably opportunities represented by entrepreneurs who ‘think’ in ways similar to their own. Moreover, in the presence of decision‐making process similarity, the impacts of other factors that inform the investment decision actually change in counter‐intuitive ways.     

Exploring the fluid boundary between ‘legitimate performance management’ and ‘downward bullying’: an experimental approach

Using an experimental design, this research examines the extent to which managers and employees perceive management behaviours differently. Eight simulated employment scenarios were presented to an aggregated sample of managers and non‐managerial employees (n = 435), and the respondents were asked to evaluate the extent to which the behaviours depicted are seen as bullying. It was found that employees are more likely than managers to perceive ‘legitimate performance management’ as bullying but also that managers are more likely than employees to perceive more overt bullying as bullying per se. This divergence in perceptions suggests that what constitutes bullying, ontologically speaking, depends on one's point of view and implies that reality is socially constructed. The research has important implications for organisations and trade unions in the development of bullying policies and procedures.     

‘You're Good with your Hands,Why Don't You Become an Auto Mechanic’: Neighborhood Context,Institutions and Career Development

Previous research has linked sociodemographic neighborhood characteristics with labor market outcomes for youth, but this research has provided little evidence of how these linkages work. In this article I examine practices of urban institutions and the career development of inner‐city minority youth in the United States. A comparative study of two Latino inner‐city neighborhoods in San Antonio, Texas, analyzes in‐depth interviews with seventeen administrative officers of community‐based institutions. The results reveal that institutional practices and administrators' interpretations of the cultural attributes of youth and neighborhoods differ between the two case study areas. In one neighborhood, cultural preconceptions among administrators, accompanied by the spatial and social isolation of youth, channel some youth towards secondary careers. Institutions in the other neighborhood focus on social and spatial integration strategies and thereby facilitate acculturation. The article explores institutional practices of cultural marginalization. Certaines recherches ont déjè lié les caractéristiques socio‐démographiques des quartiers aux débouchés du marché du travail pour les jeunes, mais elles ont apporté peu d'indications sur les modes de fonctionnement de ces liens. Cet article examine les usages d'institutions urbaines et le parcours professionnel de jeunes de minorités vivant dans des quartiers urbains déshérités aux Etats‐Unis. Une étude comparative de deux quartiers défavorisés latino‐américains de San Antonio (Texas) analyse les entretiens poussés réalisés avec dix‐sept agents administratifs d'institutions liées á la collectivité. Les résultats révélent que les usages institutionnels et les interprétations des administratifs quant aux attributs culturels de la jeunesse et des quartiers différent entre les deux zones d'étude. Dans l'une, les a priori culturels des administratifs, associés á l'isolement géographique et social des individus, canalisent les jeunes vers des carriéres de second ordre. Dans l'autre, les institutions se consacrent aux stratégies d'intégration sociale et spatiale, facilitant ainsi l'acculturation. Les pratiques institutionnelles de la marginalisation culturelle sont également examinées.     

From ‘start-up’ to ‘re-boot’: Product lifecycle strategies and competitive advantage in the computer industry

The PC sector, following the packaging and car manufacturing industries, will increasingly be forced to acknowledge and account for its product base throughout the commodity's life, and beyond. The environmental problems being posed by electronic waste have been recognized and both the EU and the individual Member States are discussing solutions which may or may not include legislative action. In anticipation, product take-back programmes are beginning to emerge within the industry and the economics and logistics of re-use and recycling are at the forefront of this debate. The issues in store for this sector are examined and specific initiatives by organizations considered. It is asked whether a ‘closing of the product loop’ will generate a competitive advantage for these companies and what impact an industry-led ‘consortia’ initiative may have.     

Categorizing Neighborhoods: The Invention of ‘Sensitive Areas’ in France and ‘Historic Districts’ in the United States

This essay offers a reflexive return to two research projects to demonstrate the value of Bourdieu's emphasis on the symbolic for the analysis of contemporary urban transformation. Bourdieu's insistence that we track the social genesis and diffusion of spatial categories of thought and action directs us to the empirical study of the struggles between agents and organizations that promote and/or oppose these categories, as well as the political, economic and other interests animating the agents. A retracing of the parallel invention of the ‘at‐risk neighborhood’ (quartier sensible) coined for and targeted by French urban policy since the late 1980s and the emergence of ‘historic’ or ‘diverse’ neighborhoods touted by gentrifying residents, cultural organizations and real estate agents in the United States since the 1960s challenges misleading oppositions between materiality and representations that often underpin and cramp urban research.     

Comment on ‘the dynamics of job separation: The case of federal employees’

This paper recasts the model presented in ‘The Dynamics of Job Separation: The Case of Federal Employees’, as an optimal stopping problem. It shows that the individuals represented by the model are assumed to behave suboptimally and illustrates several policy analysis problems introduced by assuming such behaviour.     

The Effect of ‘Simplicity’ on the Strategy–Performance Relationship: A Note*

abstract The concept of ‘simplicity’ ( Miller, 1993 ) in strategy making suggests a preoccupation with a single goal, strategic activity, or function. Prior research indicates that simplicity may, under certain conditions, benefit firm performance, but it may also limit an organization's perspective and blind it to the breadth and variety it needs to sustain its success. This field study investigates the role of simplicity as a moderator of strategy–performance relationships. Using moderated hierarchical regression analysis, simplicity was found to enhance performance among firms using cost leadership and focus strategies among a sample of 32 firms. The findings suggest that the strategy making styles and practices of strategic managers influence the character of the whole organization and often have an important impact on organizational outcomes.     

The oxymoron of ‘sustainable oil production’: the case of the Norwegian oil industry

Many oil companies have adopted the concept of sustainable development and claim that their production is sustainable. This might seem odd given that the oil industry depletes a non‐renewable resource and that oil production also contributes to climate change. This paper analyses how the industry attempts to resolve this paradox, using the Norwegian oil industry as a case study. It is demonstrated how four rhetorical operations are used. By employing the topic of definition, the industry argues that it is sustainable because it (1) strives to cut its emissions and (2) manages oil resources with a long‐term perspective until such time as technology will provide solutions. The industry then uses the topic of comparison to (3) discredit other energy sources as ‘unrealistic’ options and (4) compare the production in Norway with more polluting oil production elsewhere. Understanding this type of rhetoric is crucial for validating or criticizing the sustainability claims of the industry. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

Your Life Chances Affect Where You Live: A Critique of the ‘Cottage Industry’ of Neighbourhood Effects Research

This article advances a critique of the ‘neighbourhood effects’ genre in urban studies, by arguing that an acceptance of the ‘where you live affects your life chances’ thesis, however well‐intentioned, misses the key structural question of why people live where they do in cities. By examining the structural factors that give rise to differential life chances and the inequalities they produce, and by inverting the neighbourhood effects thesis to: your life chances affect where you live, the problem becomes one of understanding life chances via a theory of capital accumulation and class struggle in cities. Such a theory provides an understanding of the injustices inherent in letting the market (buttressed by the state) be the force that determines the cost of housing and therefore being the major determinant of where people live. The article draws on Marxist urban theory to contend that the residential mobility programs advocated by neighbourhood effects proponents stand on shaky ground, for if it is true that ‘neighbourhood effects’ exceed what would be predicted by poverty alone, moving the poor to a richer place would only eliminate that incremental difference, without addressing the capitalist institutional arrangements that create poverty.     

The Global Sports–Media Nexus: Reflections on the ‘Super League Saga’ in Australia

Despite the social and (increasingly) commercial significance of sport and sporting bodies worldwide, they remain under‐represented in the mainstream management literature. One of the more recent and dramatic examples of the global sports–media nexus is the ‘Super League saga’ in Australia. This paper recounts the tale of the Super League saga, providing a holistic analysis of the events and competitive issues arising by drawing on literatures concerning the economic nature and value of sports leagues, the resource‐based view of the firm and the nature of psychological contracts in changing environments. The analysis confirms the general monopolistic tendencies of professional sports leagues in an increasingly global industry driven by the sports–media nexus, in accord with a number of comparable cases internationally. The particular conditions of the Australian marketplace that exacerbate this tendency beyond, for example, that found in the USA, and differences in the outcomes of battles between rival leagues are also considered. The Super League saga portrays the importance of effective management of resources key to the production of the ‘rugby league product’ including, among others, the often over‐looked importance of careful management of local resources for the success of global strategies, and, where human resources are key, the importance of psychological contracting. The holistic analysis of the Super League saga in Australia affords lessons that extend well beyond the realm of sports.     

Employee ‘voice’ and working environment in post‐communist New Member States: an empirical analysis of Estonia,Latvia and Lithuania

This article examines employee ‘voice’ in workplace health and safety in three Baltic New Member States by means of a cross‐national survey. The data point to unresolved problems of voice in the context of rather poor working environments. These present opportunities for collective renewal by trade unions, but paradoxically are more likely to be addressed by employers in the context of significant labour shortages created by a post‐European Union accession labour ‘exit’.     

‘Totally Un‐Australian!’: Discursive and Institutional Interplay in the Melbourne Port Dispute of 1997–98*

ABSTRACT We examine how discourses are mobilized and deployed by actors in an inter‐organizational domain during a critical industrial relations event. We identify the ways that business interests and union interests in the Melbourne Port industrial dispute of 1997–98 related to each other. We weave concepts from domain theory and organizational discourse theory in deriving the concept of the discursively ordered domain. This suggests that the main processes that occur in a domain are actors’‘mapping’ texts onto discourses and discourses onto interpretive schemes which make certain courses of action rational and sensible. Methodologically, we join an institutional‐historical analysis and a text‐based discourse analysis to gain a well‐rounded understanding of the situation. We extract several discursive frameworks which the major actors mobilized to make sense of the situation, and draw linkages to the actions that those positions made possible. The main findings are that actors in the two networks performed complex mapping in different ways, the material and symbolic outcomes of the dispute are products of those mapping processes, and the material and discursive aspects of the domain interweave. We discuss the value of the concept of discursively ordered domain for mutually enriching domain theory and discourse analysis and for understanding critical events such as major industrial disputes in new ways.     

When partnerships don't ‘match‐up’: an evaluation of labour–management partnerships in the automotive components and civil aviation industries

Following the agenda for partnership research set out recently in this journal, ‘exemplar’ case studies from the automotive and civil aviation industries are subject to the litmus (process) test of academic pluralists and the acid (outcomes) test of academic radicals. On both tests, the results have been disappointing, especially for trade unions and their members. However, while mutual gains from partnership agreements are not probable in a UK context, they are still possible, as comparative research in the civil aviation sector serves to illustrate.     

Coastal Urban Planning in The ‘Green Republic’: Tourism Development and the Nature–Infrastructure Paradox in Costa Rica

This article examines coastal urban planning in Costa Rica vis‐à‐vis the country's values in the areas of sustainable tourism and community development, focusing on the city of Jacó. I argue that an anti‐urban tourism development strategy, swift coastal urban development and weak planning have nurtured a nature–infrastructure paradox: when people are brought closer to nature without proper urban and governmental infrastructure, this causes social and environmental damage. To assess this paradox and understand local perceptions of development, I analyzed lengthy semi‐structured interviews and survey responses in San José and Jacó in this study. Research methods also encompassed analysis of current tourism planning institutions and regulations, tourism media coverage and reports, real estate data, participant observation of planning and community meetings and activities, and observations of the built and natural environmental conditions in Jacó and its surroundings. The findings show jurisdictional fragmentation, regulatory weaknesses, complexity, poor coordination, slow action, and incoherent planning and development, leading to environmental degradation and socio‐spatial inequities. A more balanced approach to planning and development would seek to improve environmental health and socio‐spatial equity in tandem, by nurturing and advancing both nature and infrastructure development. Lessons from Jacó have global resonance, given the expansion of the worldwide tourism and second‐home/retirement‐housing industries, their recent concentration in urban coastal destinations of developing countries, and the fragility of these socio‐ecological systems.