Exploring justice judgment patterns in Asia: a four country multi-group latent class analysis

We explore workers’ justice judgment patterns to understand how they use information to assess fair treatment at work. Justice judgment patterns are the unique set of information that individuals draw upon and use when evaluating the overall fairness of an entity. Data from four samples of workers from Malaysia, Cambodia, the Philippines, and China were analyzed using a multi-group latent class analysis. Results suggest four classes of justice judgment processes, three of which represent different patterns of heuristic processing. Comprehensive processors use a wide range of information when making justice judgments, while minimalist processors consider a limited range of information. Reward-focused processors focus on distributive justice cues and treatment-focused processors specifically attend to interpersonal justice cues while neglecting distributive justice cues. The latent class structure shared conceptual meaning across countries but the patterns had different rates of representation. Findings suggest that individuals do not always use complete information when assessing how fairly they are treated at work. Many appear to use heuristics that emphasize minimizing information processing, instrumental outcomes, or more relational outcomes. Results and implications are discussed.     

High-order PLS path model for multi-group analysis: the prosumership service quality model

Quality & Quantity - This study deepening the analysis of prosumership service quality model (PROSERV), a new model for assessing the customer satisfaction developed in order to take...     

Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis

ObjectiveTo assess customer satisfaction determinants in a public pediatric inpatient service and propose some strategies to enhance the consumer and customer experience.MethodsWe applied a Multiple Criteria Customer Satisfaction Analysis to estimate the value functions associated with each satisfaction (sub)criterion and determine the corresponding weights. We characterized satisfaction criteria (according to the Kano's model), estimated the customers' demanding nature and the potential improvements, and proposed strategic priorities and opportunities to enhance customer satisfaction.Main findingsStrategies for satisfaction enhancement do not depend solely on the criteria with the lowest satisfaction levels and the estimated weights, each criterion's nature, the customers' demanding nature, and the technical margin for improvements.ConclusionsAreas deserving attention include clinical staff's communication skills, the non-clinical professionals' efficiency, availability, and kindness; food quality; visits' scheduling and quantity; and facilities' comfort.     

The influence of social relationships on international students' intentions to remain abroad: multi-group analysis by marital status

International graduate students are regarded as highly educated global human resources who are necessary for many organizations to survive the global competition. Even though it is regarded that being married is a key factor influencing international mobility, there is little research on differences in intentions to remain abroad between the single and the married. The purpose of this study was to examine how international graduate students' intentions to remain in the USA after graduation differ by marital status. Using a multi-group path model analysis, the hypothesized model was individually tested by marital status, and relationships between the variables were compared. Data from a self-report survey (n = 451) provided that single students' relationships and married students' relationships differed. There was a negative significant relationship between home country family ties and intention to remain for single students. The relationship between satisfaction with the university and intention to remain was positively significant only for single students. There was a positive significant indirect relationship between social support and intentions to remain for single students. The significance of this study can be found in the contributions to research and practices in recruiting and retaining international graduates.     

ACAS arbitration: a case of consumer satisfaction?

Although arbitration is the least used function of ACAS, it is an important part of the work of the service. A study of the users of ACAS arbitration, conducted by the author, provides evidence to support the view that there is a substantial degree of satisfaction with the arbitration service.     

Customer satisfaction evaluation by common component and specific weight analysis using a mixed coding system

Quality & Quantity - The Servqual model (Parasuraman et al. in J Mark 49(4):41–50, 1985; J Retail 64:12–40, 1988) involves a set of five dimensions ranked as the most important for...     

Understanding customer satisfaction in opera: first steps toward a model

• Despite the frequent call for a strengthened customer orientation in performing arts organizations, no efforts have been made to investigate customer satisfaction in opera so far. The paper aims at filling this gap by suggesting a first integrative model of customer satisfaction in opera. This model integrates insights from both services marketing literature (i.e., general services marketing and performing arts marketing) and performing arts literature (i.e., music perception and theater studies). The model is tested in a field study interviewing 116 visitors of a public German opera house. Results reveal visitors' level of appraisal to be the main antecedent of their satisfaction, followed by their perception of the artistic quality, empathy/identification with the actors on stage, and recall from memory. Furthermore, differences within the audience regarding the relative importance of the antecedents of customer satisfaction in opera are investigated. Using gender and attendance frequency as segmentation variables, only minor differences are found, though. Managerial implications for opera marketing are discussed in conclusion. First, efforts in opera marketing should rather concentrate on the core service quality instead of the peripheral service quality. Second, professional opera companies may attract broader audiences if they focus on the emotional satisfaction of their customers. Third, since only minor and mostly insignificant differences between men and women, and occasional compared to frequent visitors are found, a need for further research to explore alternative segmentation variables in the opera context is identified.

Copyright © 2010 John Wiley & Sons, Ltd.     

Customer satisfaction and service domains: a further development of PROSERV

Quality & Quantity - This paper aims to represent that levels of customer satisfaction of tourist accommodation are an important prerequisite when the goal is building a loyal relationship with...     

Dispositional and organizational sources of job satisfaction: a cross-national study

ABSTRACT

Job satisfaction has proven to be a resilient contributor to employee motivation, productivity, organizational commitment, absenteeism, and turnover. Utilizing cross-national data from five Asian countries/settings and the United States we examine the impact of organizational and psychological factors on job satisfaction. This study contributes to the literature by showing that while organizational factors, such as performance appraisals and leadership behaviours are important sources of job satisfaction, what matters most is whether individuals perceive themselves to be efficacious in their jobs. Self-efficacy was found to be the strongest determinant of job satisfaction in both, the U.S., and the Asian contexts. Based on cultural characteristics of power-distance and collectivism, this study also examines cross-national differences in the level of public employee job satisfaction.     

Job satisfaction in aging workforces: an analysis of the USA,Japan and Germany

In light of the dramatically aging workforces in many industrialized countries, age diversity management will become a major challenge in human resource management. To successfully handle an age-diverse workforce, it is crucial to understand how employees of different ages can be motivated. This paper analyzes age's moderating role in the relationship between situational job characteristics and job satisfaction. To control for the potential influence of the cultural and institutional context, we use data from the USA, Japan and Germany. Findings show that older employees' job satisfaction is driven by different factors than younger employees: older employees put more emphasis on good relationships with colleagues, while income, advancement opportunities, job security and having an interesting job are less important. However, these effects are mostly nation-dependent, which underlines the importance of conducting cross-cultural or cross-national aging research.     

Trainees' reactions to training: an analysis of the factors affecting overall satisfaction with training

The study examines a relatively neglected, but important, aspect of the analysis and evaluation of training, namely trainees' immediate reaction to training. In particular, we focused on an analysis of the factors that affect participants' overall satisfaction with training. We first identified three key situational antecedents of training satisfaction, including trainees' perceptions of the efficiency and usefulness of the training, and their perceptions of trainer performance. Specific hypotheses relating each of these factors to training satisfaction were then developed and tested using data from a sample of about 3000 trainees from a range of Italian companies participating in a large-scale regionally-funded training programme involving over 300 different training courses. The results revealed that, although all three hypothesised antecedents were significantly positively related to training satisfaction, the perceived usefulness of training had the strongest effect. Importantly, the results also suggest the lack of any clear compensatory effects of the three antecedents on training satisfaction. Theoretical and policy implications of the findings are discussed.     

某客运枢纽站的设计与分析

本文针对某一客运枢纽站这一特殊工程设计,给出了建址的选取三原则,对建筑造型的整体进行了叙述,充分体现出钢结构的特色与优势。在此基础上个对结构设计进行了说明,屋顶采用网架结构体系,既实现了轻屋面的结构设计理念,又保证了室内的自然采光,显得宽敞明亮,给人舒服高雅的感觉。可为开展同类工程设计提供参考。     

Member and leader satisfaction with a professional association: an exchange perspective

The theories of exchange and of collective action were used to guide a study of the sources of satisfaction of the participants in a medical specialty society. This survey of two groups of participants, leaders and members, showed that the leaders of this nationally recognized professional association were more satisfied than were the regular members; that even though leaders and members have similar professional interests, the two groups evaluated the association differently; and that the involvement of leaders in the activities of other professional associations affected their satisfaction with this association. These results indicate empirical support for exchange theory and for the distinction among kinds of rewards made by the theory of collective action. Structural sources of satisfaction and dissatisfaction are identified for future research.     

The implications of direct participation for organisational commitment,job satisfaction and affective psychological well‐being: a longitudinal analysis

The article examines the implications of direct participation for employees' organisational commitment, job satisfaction and affective psychological well‐being. It focuses on both task discretion and organisational participation. Applying fixed effect models to nationally representative longitudinal data, the study provides a more rigorous assessment of the conflicting claims for the effects of participation that have hitherto been based primarily on cross‐sectional evidence. Further, it tests a range of mechanisms by which direct participation leads to improved employee outcomes. Contrary to the critical literature, it shows that even after controlling for unobserved individual heterogeneity, both forms of direct participation have positive effects for employees' organisational commitment and well‐being. The effects of task discretion are primarily direct, reflecting the intrinsic importance of personal control over the job task; in contrast, those of organisational participation derive to a greater extent from its indirect effect on the quality of working conditions.     

The dimensionality and determinants of pay satisfaction: a cross-cultural investigation of a group incentive plan

This paper proposes and empirically examines a conceptual framework for investigating the dimensionality and determinants of pay satisfaction. Satisfaction with group incentive plans is found to be a distinct dimension of the multidimensional pay satisfaction construct, whereas procedural justice and pay for performance perception are found to be its significant determinants. Cross-cultural comparisons are made using data collected from a multinational firm's employees in the US and Hong Kong. National culture is found to have direct and moderating effects on pay satisfaction. Implications for academics and human resource managers are discussed.     

大型客运站客流分布规律研究

通过对客运站客流到达规律和出发规律进行深入分析,并通过对北京南站客流到发特性参数的现场调研和统计分析,得到北京南站到站与离站分布规律,为大型客运站的客流组织仿真奠定基础。     

A microeconometric analysis of housing and life satisfaction among the Vietnamese elderly

This study examines the relationship between housing and subjective well-being among the Vietnamese elderly, using data from the 2011 Vietnam Ageing Survey. Our regression analysis reveals that permanent housing and better amenities are major factors contributing to housing satisfaction and life satisfaction. Notably, we find that housing satisfaction has a strongly positive impact on life satisfaction and the impact is stronger after controlling for endogeneity problems. Thus, the finding confirms that housing is an important life domain and as a result, housing satisfaction is a strong predictor of life-satisfaction judgments. The findings might suggest that people made a rational choice when they invested a large amount of resources in their houses with notable well-being gains. Also, another implication here is that policies and programs to assist poor families in moving out of temporary accommodation or improving housing amenities are likely to be beneficial in improving well-being for the poor elderly.

     

大型客运站客流分布规律研究

通过对客运站客流到达规律和出发规律进行深入分析,并通过对北京南站客流到发特性参数的现场调研和统计分析,得到北京南站到站与离站分布规律,为大型客运站的客流组织仿真奠定基础.     

铁路客运站旅客导向系统标准化建设研究

旅客导向系统是铁路客运站的重要组成部分。文章对铁路客运站旅客导向系统标准化建设中应遵循和考虑的一些主要问题进行了探讨,并总结了旅客导向系统标准化建设的基本思路和步骤。     

汽车客运站建设项目客流量预测分析

当前,我国的公路建设取得了显著的成就,建设了很多高等级的公路,促进了我国公路交通事业的跨越性发展。但是,作为配套设施的汽车客运站建设却跟不上我国公路建设的步伐,发展相对滞后,我国的汽车客运站建设相关的可行性研究以及指标体系还不够完善,这在一定程度上阻碍了我国交通业的发展。因此,研究客运站建设的可行性是很有必要的。汽车客运站建设的可行性研究课题中涉及的内容比较多,本文从客运站的运量入手展开研究。