红星·美凯龙：家装巨头的石家庄推广

<正>个案特征:国内家装市场的顶级巨头,家装模式全国化推广的楷模在我国家装建材业,几乎没有人不知道红星·美凯龙。它自1986年创业以来,始终以建设温馨、和谐的家园,提升消费者的居家生活品味为己任,至今已在北京、上海、天津、南京、长沙、南昌、济南、东营、常州、无锡、扬州、徐州、连云港、重庆、石家庄、洛阳等25个城市开办了39家商场。2006年,红星·美     

2006年度经典船型回顾

"Emma Maersk"号集装箱船 这艘由丹麦欧登赛造船厂交付给马士基公司的集装箱船可谓是当今世界上最大的集装箱船,其载重量约为157000t,标准装箱量为11000TEU,实际设计装箱量则为13500～14500TEU,包括1000个冷藏箱.该船总长397m,船宽56m,船深30m,吃水15.5m,航速25.5 kn以上.主机采用14缸W(a)artsil(a) RT-fiex 96C型柴油机,转速102r/min时功率80080kW.     

中国股市不需要英雄

中国证监会主席肖钢先生被传辞职,随后他不得不出面辟谣.这两年A股每遇大震荡周期,关于肖钢先生的传言就层出不穷. 熔断事件发生后,有人拿肖钢2012年接受香港凤凰卫视采访的言论开涮.肖钢在采访中坦诚数学不好,一心想学中文,却阴差阳错进入金融业.这次采访已成为他的噩梦,每个表情与每句话都被拿出来仔细分析,在市场的涮锅中被涮成一个个笑话,似乎肖钢这几句话就注定了中国股市的没落前景.     

中日韩造船: 谁扬优势谁称雄

按英国克拉克松研究公司公布的造船产量(修正总吨)计算,近两年世界前六位造船国产量所占份额分别是:第一位韩国,2004年占世界份额34.1%,2005年占世界份额35.8%:第二位日本,2004年占世界份额32.9%,2005年占世界份额31%:第三位中国,2004年占世界份额11%,2005年占世界份额13.3%;第四位德国,2004年占世界份额3.7%,2005年占世界份额4.1%;第五位意大利,2004年占世界份额3.2%,2005年占世界份额1.5%;第六位波兰,2004年占世界份额2%,2005年占世界份额2.2%.     

LNG船市场走势分析

当前,国际社会对煤热电站环境污染和核电站安全性日益担心;与此同时,原油价格已突破70美元/桶,许多国家对清洁、高效、廉价的天然气需求快速增加.如韩国、日本和地中海地区国家对天然气需求量快速增长,中国、印度、美国和加勒比海地区国家也开始大量使用天然气.     

“小胖”机器人炼成记

2000年,怀揣创业梦的巍然从厦门集美大学机械设计及制造专业毕业后,成为创业大军中的一员,先后涉足广告传媒、保健品、智能家电等行业.不同行业的创业经历培养了魏然敏锐的市场嗅觉.2014年底,经过市场调研后,魏然瞄准了服务机器人产业,并于2015年2月成立了北京进化者机器人科技有限公司.     

威鹿在成长中壮大

一、项目背景 威鹿(中国)有限公司,创建于1989年,拥有固定资产近2亿,是一家集开发、生产、销售为一体的中外合资企业,拥有"威鹿男装"品牌系列服饰,2006年3月荣获中国驰名商标.现已成功在北京、上海、四川、重庆、湖南、湖北、辽宁、黑龙江、浙江、广东等各大中城市设立了20多家营销中心及办事处机构,并以全新的威鹿男装建立了全国专营连锁网络.     

人民银行应设立残损币兑换点

《人民银行法》第二十条"残缺,污损的人民币,按照中国人民银行的规定兑换,并由中国人民银行负责收回,销毁."因此,回收残损币是人行的份内之事.目前残损币的回笼销毁过程是,先由客户在各商业银行兑换,再由各商行整点后上缴人行,最后由人行复点销毁.这种做法让商行做了重复业务.各商行付出人力,物力,但不产生任何效益.因此人行应改革残缺,污损币由商行兑换的做法.这样于国于民都是一件大好事.     

重建友谊商店 赌王受挫

<正>奥运会的火炬都快到家门口了,叱咤风云的澳门赌王也没能成为友谊商店的神笔马良,把当年PTW设计的一纸蓝图化为现实。40亿元投资项目搁浅,友谊商店重生难倒澳门赌王何鸿燊。北京长安街沿线两侧的商场历来生意兴隆。但多年来,总有一家商店与众不同,在那里,营业员长期比顾客还多,货     

浅析客户服务的沟通技巧

21世纪,我国企业已经不再单单关注产品的生产和销售,而是更加关注服务,因为优质的客户服务意味着它给企业的产品带来了更多的增值空间,也大大增强了企业品牌影响力.但是优质服务最终依靠什么实现呢?本文认为沟通决定了客户服务的效果,并在文章中就客户服务中如何进行有效沟通从服务的各个层面进行了四方面的详细阐述.文章内容覆盖面广,分析角度多样,对提高客户服务的质量具有相当的实用价值.     

企业创新悖论与两栖组织模式——基于海尔空调产品开发团队案例的研究

While knowledge exploration and exploitation represent two distinct activities requiring corresponding organizational arrangements, new product development calls for a dynamic combination of the two. Based on a systematic review of the paradox between knowledge exploration and exploitation and various resolving strategies, this research extends the construct of organizational ambidexterity from dual structure to ambidextrous capabilities, and suggests a dialectical method for reconciling this paradox at lower organizational levels. Based on a case study on the development teams of air conditioner in Haier, we find that ambidexterity is a multi-level construct existing not only at the organization level but also at lower levels such as teams and individuals like model managers. Translated and revised from Jingji Guanli 经济管理 (Economic Management), 2008, (11): 44–49 and Jingji Lilun yu Jingji Guanli 经济理论与经济管理 (Economic Theory and Business Management), 2008, (2): 51–57     

基于顾客满意和顾客忠诚关系的市场细分方法研究

There exist different views and opinions on the links between customer satisfaction and loyalty. This paper suggests that the impact of customer satisfaction on loyalty varies across customers. This study choose the cell phone industry in China as an example and segmented customers with a novel method of clusterwise linear regression, based on the association between customer satisfaction and loyalty. Results revealed sample heterogeneity in relation to the two factors. The loyalty of some subgroups is positively related to satisfaction significantly, while that of other clusters is independent of satisfaction. Translated from Nankai Guanli Pinglun 南开管理评论 (Nankai Business Review), 2005, 8(5): 26–30     

我国企业非市场行为影响因素的实证研究

Drawing upon the resource dependence theory, this paper examines the determinants of nonmarket behaviors in the Chinese context. Using survey data of 175 top managers in China, we test 13 firm and environment characteristics likely influencing nonmarket behaviors. Results show that a firm’s economic resources, top management orientation, and uncertainty in the nonmarket environment are significantly related to Chinese firms’ nonmarket behaviors. Translated and revised from Zhongguo gongye jingji 中国工业经济 (China Industrial Economy), 2007, (5): 104–112     

Can group decision-making mitigate propensity of escalating commitment?

Escalation of commitment is a well-known investment trap, which is irrational from an economic point of view but inevitable due to psychological factors. Based on a role-playing experiment, this paper intends to analyze the impact of different effects of the prospect theory on the tendency of escalating commitment in different decision-making processes, and discusses whether certain decision-making processes can mitigate the tendency of escalating commitment. Our empirical results indicate that groups with prior individual consideration can make better decisions involving effects of the prospect theory than individuals and groups. Translated and revised from Zhongguo gongye jingji 中国工业经济 (China Industrial Economy), 2007, (4): 13–20     

非流通股与过度股权融资

In the Chinese stock market, the price of exchangeable stock is determined by the discounted future uncertain cash flow, while the price of non-circulating stock depends on per book value. In general, because investors holding non-circulating equity maintain the control power, corporate finance and investment decisions reflect their interests. The pricing mechanism of non-circulating stock violates the basic pricing principle of the capital market. Therefore, corporate finance decisions deviate from the NPV (net present value). As a result, excessive equity financing problems would occur in the listed companies. Translated from Shijie Jingji Wenyuan 世界经济文源 (World Economic Forum), 2004, (4): 41–50     

组织认同受传统文化影响吗?——中国员工认同感知途径分析

This paper explores the information perception channels of organizational identification (OID) in the context of Chinese traditional culture. Drawing on the grounded theory, the authors conducted a survey on employees in Shandong, Henan, Beijing, Guangzhou, Gansu, Jiangsu and Taiwan, and developed a five-factor scale for information perception channels of OID consisting of leader modeling, consideration for subordinates, external encouragement, rationalizing norms and rules, and behavioral consistency. Results of regression analysis show that all of these five factors have significant effects on employees’ OID, particularly the factors of external encouragement, behavioral consistency, and consideration for subordinates. Translated and revised from Zhongguo Gongye Jingji 中国工业经济 (China Industrial Economics), 2008, (6): 118–126     

民营企业的政治资源与民营企业多元化投资——以中国民营企业500强为例

This paper argues that the political resources owned by Chinese private enterprises affect their diversification strategy under the context of China’s transitional economy. Based on the sample of top 500 private enterprises in 2004 in China, we find the following empirical evidence: First, political resources owned by private enterprises are positively and significantly related to their degree of diversification. Second, the possibility for private enterprises to diversify their business by entering industries under government regulation is positively related to their political resources. Third, the possibility of related diversification for private enterprise is negatively related to its political resources. Translated and revised from Zhongguo Gongye Jingji 中国工业经济 (China Industrial Economy ), 2008, (4): 5–14     

An evaluation of corporate governance evaluation, governance index (CGI NK ) and performance: Evidence from Chinese listed companies in 2003

In the present paper, based on samples of 2003, empirical analyses of Corporate Governance Index (CGI ^NK ) and its six dimensions of listed companies in China, the index of controlling shareholders’ behaviors, board governance index, top management governance index, information disclosure index, stakeholders’ governance index, and supervisors committee governance index, are carried out and the results show that CGI ^NK is positively associated with the return on assets (ROA), net assets per share (NAPS), earnings per share (EPS), operating cash flow per share (OCFPS), total assets turnover (TAV), rate of total assets growth (ITA) and Z-score. These indicate that good corporate governance mechanisms improve profitability, stock expansion ability, operating efficiency, growth and development potential, as well as financial flexibility and safety of listed companies. Corporate governance mechanisms of controlling shareholders, board of directors, top management, information disclosure, stakeholders and supervisors committee are largely responsible for decision-making and decision-execution mechanisms, and furthermore, they have direct and profound effects on the performance and value of listed companies. Translated from Zhongguo Gongye Jingji 中国工业经济 (China Industrial Economy), 2006, (4): 98–107     

Customer Satisfaction in the Property and Casualty Automotive Insurance Industry

Abstract

This study addresses the important issue of service quality and customer satisfaction in the highly competitive property and casualty (P & C) insurance industry. Automotive dealers and related customer groups were surveyed about their perceptions of the service quality they received from their P & C insurance companies, and about their intentions to change carriers.

Strong relationships were found between intention to change the carriers and all dimensions of service quality. No statistically significant relationships were found between the length of coverage and service quality dimensions. The findings suggest that consistent delivery of high quality service is imperative to retain customers and that the customers' loyalty toward the company is short lived at best.     

论中国招商引资过程中政府决策的合理性

Based on consumer and manufacturer behaviors, this research describes local governments’ unique role in the process of “attracting foreign direct investment (FDI)”. Drawing from a sample of 28 provinces plus four cities throughout China from 1998 to 2004, we construct an econometric model in this paper to analyze the common factors that influenced the result of “attracting FDI”. The main finding of this paper is that in the process of “attracting FDI”, local governments play a decisive role, which puts consumer surplus, producer surplus and the other social welfare into a basket to construct its plan for “attracting FDI”. The common factors which influence the result of “attracting FDI” are local costs, the number of foreign-invested company, the market share of local companies, and the market share of foreign-invested companies. Translate from Caimao Jingji 财贸经济 (Finance & Trade Economics), 2005, (12): 70–75