Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan

The purpose of this study is to examine the relationships between resource, logistics service capability, innovation capability and the performance of Taiwanese container shipping service firms based on the resource-based view (RBV). A structural equation modeling (SEM) approach was employed to test the research hypotheses. Results indicated that resource had a significant positive effect on logistics service capabilities and innovation capabilities. In addition, the findings indicated that logistics service capability had a positive effect on the performance of container shipping service firms. However, resource and innovation capability were not found to have significantly positive effects on firms’ performance. Theoretical and managerial implications of the research findings for container shipping service firms are discussed.     

An empirical analysis of supply chain risk management in the German automotive industry

The purpose of this paper is the empirical analysis of supply chain risk management practices. The analysis is based on a survey with 67 manufacturing plants conducted in the German automotive industry. After investigating the vulnerability of supply chains in general and examining key drivers of supply chain risks, the paper identifies supply chain risks by analyzing their likelihood to occur and their potential impact on the supply chain. The results are visualized in the probability-impact-matrix distinguishing between internal and external supply chain risks. Furthermore, instruments for dealing with supply chain risks are investigated. Therefore, the impact of supply chain risk management on performance is tested. In order to distinguish between companies with a high degree of supply chain risk management and those with no or only limited implementation the plants are grouped by means of a cluster analysis based on factors reflecting the instruments of supply chain risk management. In particular, groups are created representing two different approaches to deal with supply chain risks, i.e. reactive and preventive supply chain risk management. The clusters are investigated concerning differences in terms of performance criteria. The analyses reveal that companies with a high implementation degree show a better supply chain performance. Furthermore, the results show that the group using reactive supply chain risk management has higher average value in terms of disruptions resilience or the reduction of the bullwhip effect, whereas the group pursuing preventive supply chain risk management has better values concerning flexibility or safety stocks.     

An approach for measuring the optimal fleet capacity: Evidence from the container shipping lines in Taiwan

Excess capacity emerges as a persistent problem in the shipping industry and plays an essential role in determining the level of ocean freight. Consequently, the optimal fleet capacity has become a critical and frequently discussed issue within the container shipping industry. In practice, the designed capacity of a vessel is the most popular approach for measuring the fleet capacity for a shipping line. Despite this, it continues to lack the operational and economical reasonableness necessary to properly define or measure the capacity provided by a shipping line. This study has developed an economic model to find the optimal fleet capacity. In turn, the corresponding installation ratios have been computed to examine the level of excess capacity present and evaluate the performance of fleet development for three container shipping lines in Taiwan. The findings suggest that the shipping lines with deep-sea service routes are likely to deliberately hold excess capacity. Thus, the strategy of holding excess capacity to deter entry and maintain market power may have implicitly played a crucial role in determining the scale of fleet capacity for a container shipping line.     

Demand chain alignment competence — delivering value through product life cycle management

This paper endorses demand chain alignment as a competence that supports effective product life cycle (PLC) management. Demand chain alignment integrates the demand creation (historic domain of marketing) and demand fulfilment processes (domain of supply chain management), to develop and to deliver products that convey superior customer value while deploying resources efficiently. So far, the relationship between demand chain alignment and PLC management has only been addressed from an operations and demand/supply chain perspective, but not from a marketing perspective. Three research propositions, on the relationship between both concepts, are derived from a literature review and applied to a case study from a global player in the tobacco industry. The findings do not support the current view that the product life cycle is a market-oriented classification variable for demand chain strategies. Instead, demand chain alignment needs to link customer needs-based segments with the supply chain. Moreover, PLC management and demand chain alignment have a mutually reinforcing relationship, in which PLC management can facilitate the competence development, ensures a dynamic perspective and, at the same time, benefits from aligned demand creation and fulfilment processes. Based on the findings, a model integrating demand chain alignment and PLC management is proposed.     

Supply chain management in the luxury industry: A first classification of companies and their strategies

This paper aims at analysing the supply management strategies in the luxury industry in order to find out (1) whether different clusters of companies could be identified within the luxury industry, on the base of a set of contingent variables derived from previous research, and (2) which supply chain strategy is currently applied within each cluster. Case study methodology is used. A sample of 15 Italian luxury companies, belonging to different industrial sectors, was taken into account.On the basis of five classification variables (company size, selling volume, product complexity, product fashionableness and brand reputation) four clusters are identified; these clusters present differences in terms of Supply Chain strategy, as well as in terms of practices for managing manufacturing, sourcing and distribution processes.     

MRO parts service in the machine tool industry

This article examines the post purchase Parts servicing of Machine Tools. Survey results outline the policies and criteria that influence the degree to which replacement parts will be provided for old machines. The survey indicates that the policies of some American manufacturers leave service gaps that can be exploited by foreign as well as domestic competitors.     

Demand choices of high-tech industry for logistics service providers—an empirical case of an offshore science park in Taiwan

This study presents a methodological framework for analyzing factors that influence market share of third-party logistics (TPL) in high-tech industry. An emerging science park located in Southern Taiwan was chosen as the empirical case for the study. Confirmatory factor analysis was first conducted to examine the reliability and validity of the census data (136 outsourcing cases from 68 high-tech manufacturers). This was followed by calibrations of a binary logit model that examines the demand choices of the manufacturers in selecting two types of TPLs, express and forwarder. Results indicate that the strongest determinant of industrial demand choices is the service performance of the TPL, followed by service cost, and added value. In improving these service factors, the market share effect of express-based TPL is found to be slightly greater than that of forwarder-based. The analysis indicates that high-tech manufacturers with larger annual sales or smaller shipments favor express services over forwarding services.     

绿色供应链管理--我国纺织企业可持续发展的新思考

随着环境问题的广受关注和工业生态化过程的不断推进，绿色供应链管理日益成为供应链管理的新趋势，它为全球企业实现经济效益和社会效益的协调发展提供了一个有效的管理模式。本文首先对绿色供应链的概念和特点进行了探讨。然后论证了其对我国纺织业的意义，进而对绿色供应链的一个核心内容——生态型供应商管理进行了介绍，旨在为我国纺织企业实施绿色供应链管理和推进我国纺织工业的可持续发展提供有益参考。     

Extended revenue forecasting within a service industry

Revenue forecasting is an important topic for management to track business performance and support related decision making processes (e.g. headcount or capital expenditure). It focuses on how a business recognises operating revenue, which can differ from the point at which a sales order is won. Whilst there are many publications detailing forecasting theory, in a business context these largely focus on sales order recognition alone.This paper describes the development of a revenue forecasting tool appropriate for service provision. The organisation involved in the development of the revenue forecasting tool will remain anonymous for commercial reasons but will be referred to as “Organisation A”. The targeted outcome was to extend the forecast window from one month to three months with an error rate of no more than ±10%. The tool was required to consolidate supporting data, adopt appropriate analysis/projection techniques and extend the forecast window in a specific and complex business environment.The resulting tool returned high level results that were aligned to the original targets, and was developed with three components using a combination of projection approaches appropriate to the operating environment. Whilst limited to a specific service industry as a trial, the paper provides a useful reference point for revenue forecasting in complex service businesses and provides a basis for further research opportunities for extended revenue forecasting and business analysis approaches within other service industries.     

Robust supply chain management

Faced with uncertainty, researchers have explored concepts such as robustness, flexibility, information structure, options, and market power for supply chain management. Despite many influential findings, such as the presence of the bullwhip effect and channel power, the literature in supply chain management is a bit confusing with regard to these concepts, including how they are related to each other. In light of this, we discuss the meaning of the terms in a supply chain management context. We indicate what questions are at stake and some pitfalls to be aware of if the phenomenon we are concerned about is affected by strategic players. This paper is modelling focused.     

MIPS:让产品渗入产业链

德州仪器CEO理查德·谭普顿于2005年9月8日公布了TI下一代数字视频的创新技术DaVinci,承诺将为所有的系统工程师提供一个前所未有的平台。就在三个月后,TI推出了达芬奇系列数字视频处理器TMS320DM6443与TMS320DM6446。同时,TI对达芬奇技术的定义却不仅仅局限为高度集成的单片集成系统(SoC),而是赋予它更为广阔的含义,其中包括了优化的应用软件、开发工具、     

Critical factors affecting the adoption of container security service: The shippers’ perspective

After September 11, 2001, a so-called container security service (CSS) composed of auto-detection and radio frequency identification (RFID) technologies has been introduced and commercialized. The objective of this study is to identify the factors affecting intention to adopt the CSS. A novel research model was developed based on the technology acceptance model. Eight hypotheses derived from this model were empirically validated using a questionnaire survey of current users of container transportation and structural equation modeling (SEM). The results suggest that security (SE) strongly effects on the perceived ease of use, attitude and behavioral intention (BI) to adopt the CSS. This implies that system operators should further enhance data security to increase the intention to adopt the CSS.     

The strategic role of relational capabilities in the business-to-business service profit chain

This paper extends the original service profit chain by examining the role of relational capabilities with employees, customers and strategic partners on process and performance outcomes in a business-to-business context. More specifically, we demonstrate how satisfied and loyal employees are better in developing relationships with customers and strategic partners. These relationships enable firms to be more responsive towards customers and become more innovative, which increase customer satisfaction and loyalty and, ultimately, financial performance. Our results provide support for the development of relational capabilities in a business-to-business environment by extending the service profit chain (SPC) model. However, we find that while the development of strong customer relationships contributes to an improved service responsiveness of the firm, strategic partners do not.     

Decision models in global supply chain management

Integrative decision making is key to effective supply chain management (SCM). This article examines five illustrative supply chain decision models that demonstrate the importance of integrating the decisions across the supply chain. The models that are discussed illustrate the diversity of analytical approaches and their usefulness in managing global supply chain issues. The paper identifies potential areas of additional research where analytical modeling can generate useful insights. The paper also presents a short categorization of decision models from literature.     

Estimating the space requirement for outbound container inventories in port container terminals

This paper proposes a method for allocating storage space to groups of outbound containers in port container terminals. For this allocation, a collection of adjacent stacks is reserved for each group of containers with the same attributes. The impacts of various space-reservation strategies on the productivity of the loading operation for outbound containers are discussed. A method is suggested for determining the size of the space requirement for outbound container yards.     

Configuring the after-sales service supply chain: A multiple case study

After-sales service in firms manufacturing and selling durable goods has a strategic relevance in its potential contribution to company profitability, customer retention and product development. This paper addresses the configuration of the after-sales supply chain. Three configuration choices are analysed: The degree of vertical integration, the degree of centralisation, and the decoupling of activities (i.e. how activities are decomposed and separated organisationally). Exploratory case study research was performed over seven companies belonging to durable consumer goods industries. The empirical findings show that configuration choices vary, suggesting that no “one best way” exists. Moreover, many firms develop multiple configurations. Choices are influenced by drivers, including the attractiveness of the after-sales business, the strategic priorities, the characteristics of the physical product and the services offered, and the configuration of the manufacturing and distribution supply chain. The paper discusses how these drivers may lead to consistent configuration choices, and how choices are related.     

Relationship and quality management in the Chinese pork supply chain

This article attempts to integrate transactional and relational governance perspectives to investigate interfirm exchange relationships and quality management in the pork supply chain in China. Data from 229 pork processors from eastern China were used for analysis. Path analysis results reveal positive relationships between the degree of asset specificity and uncertainty and the degree of vertical coordination and between the degree of vertical coordination and quality management practices. However, insignificant positive relationships were found between asset specificity and relational governance in the upstream chain and between uncertainty and relational governance in the downstream chain. A discussion of the results and of the implications of the findings is provided.     

Factors affecting the management of interdisciplinary research in the pharmaceutical industry

The author uses the results of recent published behavioural research on team effectiveness as a framework to analyse the problems of managing R&D in pharmaceutical development. The research points to a large number of factors as having a potential impact on managing such R&D which is inescapably multi- or inter-disciplinary in nature. Some such factors may originate outside the team, some within. External factors include organizational climate, R&D decision-making environment, system maturity and organizational form (type of matrix); internal factors include span of responsibility of team members, disciplinary differentiation, task uncertainty, extent of fulfilment of Belbin roles and a significant requirement for flexibility of style on the part of the manager.
The author's conclusion is that achieving effective management of R&D teams in the pharmaceutical R&D environment requires attention to all these factors. The extent to which integration of different disciplines is achieved is symptomatic of the degree to which these factors are understood and attended to.     

包装工业企业全面质量管理

本文根据习跃发展发包装工业对包装工业企业全面质量管理的要求出发，阐述了全面质量管理的内容和特点，以及质量保证体系，重点论述了包装工业企业全面质量管理的基本理论和方法。