‘A deeply troubled organization’: Organizational satire in the BBC’s W1A comedy series

This paper analyses the ways in which a media organization implicated in a series of reputational scandals represents its own management in a comedy series. The organization in question is the BBC (British Broadcasting Corporation) and the comedy series is W1A, a mockumentary commissioned and screened by the BBC in 2014–17. Firstly, I discuss the ways in which W1A as a ‘text’ uses satirical devices to ridicule its own management as well as management fads and fashions. Secondly, I analyse W1A as the ‘intertext’, and consider the satirical representations of management in W1A against the backdrop of the BBC’s reputational scandals. I put forward an interpretation that the intertextual references in the comedy series break down the distance between ‘us’ and ‘the troubled organization’. I also argue that intertextual reading of the series (e.g. the analysis of allusions, cameo appearances, and parallels with the real BBC) throws an entirely different light on organizational wrongdoing, opening new possibilities for organizational reintegration and the repair of broken trust. Not only does the reading of W1A change when the audience considers what is happening in the real BBC, but also our interpretation of what is happening in the BBC may change when we watch W1A.     

组织内知识共享的信任模型研究

随着知识经济时代的到来,知识管理已经成为学术界和企业界竞相关注的热点。在知识管理的相关研究中,知识共享和组织内部信任问题是研究的重点课题,但对两者的综合研究还不多见。本文在前人对知识共享和信任机制的研究基础上,整合两个概念,引入组织制度、认知因素、情感因素、信任倾向等影响因素,分析出一个全新的组织内知识共享的综合信任模型,希望能够帮助组织更好地理解信任机制,促进组织内知识共享行为。     

信任——风险关系研究的梳理与评价

信任和风险是很多学科研究中的重要问题,两者之间有密切的联系,但对于两者之间到底是什么关系这一问题,学术界存在多个不同的观点。本研究回顾总结了五种代表性观点：风险是信任的结果、风险是信任的前因、风险既是信任的前因又是信任的结果、风险与信任是一种对应关系、风险与信任是一种相互影响关系。文章最后对这些观点给予针对性的评价。     

Trust me,I'm your boss: Trust and power in supervisor–supervisee communication

This study examined employees' perceptions of trust, power and mentoring in manager–employee relationships in a variety of sectors, including health care, education, hospitality and retail. The main theoretical frameworks used were communication accommodation theory and social identity theory, in examining the manager–employee relationships from an in-group/out-group perspective. Computer-aided content analyses revealed a number of emergent communication and relationship themes that impact upon the level of ‘in-groupness’ and therefore trust in supervisor–supervisee relationships. While it may be illusory to believe that any organization can enjoy complete trust among its workforce, it is clear that certain communication characteristics can result in greater trust in manager–employee relationships, even within the context of organizational constraints. It is argued that the results of the study could be used to inform human resource management academics of key aspects of managerial communication that should be further researched, and also provide insights into the main communication skills that managers should focus upon to improve trust in the workplace.     

Impact of relational norms, supplier development and trust on supplier performance

Supplier relationship management and supplier development initiatives assume a fundamental role in enterprise supply chain management. An important aspect of effective supplier relationship management is the role of trust. This paper seeks to understand whether supplier relationship management or supplier development initiative should be emphasized as a firm strives to achieve superior supplier performance. The analysis and discussion draws upon sourcing strategy literature and is based on empirical survey-data of mid to upper level managers with responsibility for supply management initiatives in their respective organizations in Denmark and in the USA. It examines the interrelationships among “relational norms”, “trust”, “supplier development initiatives” and ensuing “supplier performance”. The data analysis shows that firms must emphasize relation and trust building activities before investing in supplier development initiative. Supplier perception audits must be routinely performed to gauge the level of trust and strength of relational norms.     

The effect of unethical behavior on trust in a buyer–supplier relationship: The mediating role of psychological contract violation

Research on trust in buyer–supplier relationships has tended to focus on the performance outcomes of a trusting relationship, as well as the processes that serve to build trust. Largely absent from the buyer–supplier literature is an in-depth examination of activities that break down trust, and the resulting effect on supplier trust in the buyer. The authors propose and test a model that evaluates psychological contract violations between a buyer and a supplier as a mediating variable of the effect of unethical activities on trust within a partnership. Survey data was collected from 110 tier one suppliers of major corporations in the state of Ohio. Our results show how a supplier's perception of a violation of the psychological contract either partially mediates or fully mediates the relationship between the buyers unethical activity and the suppliers trust in that buyer. We discuss how suppliers may demonstrate bounded ethicality when they overlook perceived unethical behaviors by the buyer.     

The boundary spanning capabilities of purchasing agents in buyer-supplier trust development

This study examines how individual purchasing agents function as boundary spanners with suppliers to influence trust development in themselves and the buying firms that employ them. Building upon boundary theory and supply chain cooperation research, we identify three boundary spanning capabilities of purchasing agents and empirically test how these capabilities shape buyer-supplier trust development. Using two samples of data collected from suppliers in the automotive industry and food industry, we found that a purchasing agent's effectiveness in strategic communication with suppliers affects a supplier's trust in the buying firm, while an agent's professional knowledge and ability toreach compromises with suppliers affect a supplier's trust in the purchasing agent representing the firm. Trust in the purchasing agent in turn affects trust in the buying firm. Theoretical and managerial implications are discussed.     

Affectual trust in the workplace

While trust is increasingly recognized as central to the functioning of relationships in general and to business relationships in particular, there has been very little attention paid to the nature of the experience of trust – as distinct from its antecedents and outcomes. When the nature of trust is considered, it is most often presented as a rational calculus of cost and benefit. This ignores the emotional content of trust that, we argue, is central to the understanding of the phenomenon. An understanding of these emotions and the way they combine with the cognitive elements of trust allows a clearer view of why differing conditions lead to different manifestations of trust, and how these in turn lead to different relational benefits. This paper presents an affect-based framework for trust consisting of cognitive and emotional elements. This is used to consider in-depth interviews with service providers talking about their jobs and their employer. The affect-based framework allows us to understand the distancing that has occurred between employer and employee and to consider the reasons for this distance. Suggestions for the remedying of this situation are proposed.     

The relationship between trust,HRM practices and firm performance

Numerous researchers have begun to examine organizational trust and its influence on the workforce. However, little empirical research has focused on the conditions that engender organizational trust – those that make managers more willing to accept the vulnerability inherent in certain managerial actions that are part of human resource management. This study evaluates the trust mechanism and the way HRM practices mediate its impact on improving organizational performance. One hundred and four HR managers from the leading companies in the Israeli industrial, service and trade sectors, based on sales and operating revenue, completed questionnaires. Overall, we found that HR managers are more likely to offer training and shape the internal promotion system when trust is high. In addition, we found that firms exhibited higher organizational performance when trust is high. The paper also presents some of the model's implications.     

The effects of interactive leadership on human resource management in Singapore's banking industry

Reviewing the literature about interactive leadership and its effects on human resource management in business organizations, this paper proposes that interactive leadership has two major components: interaction skills and team building. Both components have positive effects on employees' trust in their leaders, on employees' motivation and employees' commitment to their companies. Based on these hypotheses, the paper develops an empirical test of the effectiveness of interactive leadership in Singapore's banking industry. Seventy-seven middle-level managers participated in this study by responding to a questionnaire about their leaders, their motivation, their commitment and their trust in these leaders. The results support the hypotheses and suggest some important implications for human resource management in business organizations, especially for human resource management in Oriental societies.     

Can they trust us? The relevance debate and the perceived trustworthiness of the management scholarly community

Concerns about the relevance of management research and its impact on management practice have been ongoing for decades. We propose a novel angle to explain this research vs practice gap: instead of focusing on the content and language of management papers as reasons for practitioners’ limited interest in the majority of our results, we focus on the role of trust. We propose that management research is often seen as irrelevant by practitioners because of the shape and direction of trustworthiness-building institutions. Unlike in other professions, such as medical doctors and lawyers, the trustworthiness-building institutions in our field are directed inwards rather than outwards. Institutional arrangements governing the area of management research ensure that scholars can trust results delivered by other scholars, but they do not cover the interaction between scholars and practitioners. Thus, practitioners have few reasons to trust and reach for our results. We conclude that the issue can be addressed, albeit only partially. This is because, unlike in the case of established professions, the well-being of our discipline is not highly dependent on practitioners, neither is practitioners’ well-being particularly dependent on our research.     

Bridging the cultural divide: Trust formation in university–industry research collaborations in the US,Japan, and South Korea

Academia and industry increasingly work together, but this is not always an easy endeavor. In this article we investigate how relational mechanisms facilitate trust formation in university–industry research collaborations (UICs) in three countries and contribute to the understanding of international similarities and differences in UICs by considering institutional factors, specifically, the strength and maturity of UICs in each country. Analyzing survey data of 618 recent UICs in the US, Japan, and South Korea, we identify the activities of innovation champions as a critical trust building mechanism between firms and universities that complements initial trust formation through tie strength, partner reputation, and contractual safeguards. We find that partner reputation and champion behavior are more important for trust formation in South Korea than in the US and Japan, indicating that in ‘emerging UIC countries’ where most firms and universities have little collaboration experience, reputation and the leadership by innovation champions are more important for trust formation in UICs than in ‘advanced UIC countries’ with strong and mature UIC networks. From a public policy perspective, our findings suggest that networks between firms and universities should be generally strengthened and collaboration partners should be provided with effective contractual safeguards to enhance trust formation in UICs.     

电子商务下的会计信任探析

电子商务的发展必将带来传统会计体系的变革，而会计只有适应并服务其所处的社会经济环境，才能不断的发展和完善。本文从电子商务的特征出发，探讨电子商务的兴起对我国会计信任的影响，分析研究增强电子商务下的会计信任途径，为电子商务的进一步发展提供理论依据。     

家族企业发展中的诚信缺失与重建

家族企业在发展过程中也面临日益严重的诚信缺失,因此必须重视家族企业诚信问题的研究。本文从家族企业诚信缺失的表现、诚信的重要性、诚信缺失的原因和重建诚信等方面就家族企业诚信问题进行了探讨。     

Human Resource Management Practices and Trust in Public Organizations

Abstract

Trust has been acknowledged as a valuable managerial resource within organizations. Working as a lubricant of organizational functioning, trust reduces opportunistic behaviours while it increases voluntary compliance to organizational norms and rules as well as enhancing individual and organizational performance. Considering the importance of trust, it is worthwhile to explore what factors may help build trust within organizations. This research investigates whether perceptions of several human resource management (HRM) practices are associated with trust in government organizations. According to social exchange theory, HRM practices signal management's commitment to employees which in turn leads to greater trust in the organization. Using data from an employee survey conducted for the Georgia Department of Transportation in 2007, this research tests how employee perceptions of HRM practices are related to trust in three distinct levels of management in a large department of state government: trust in department leadership, trust in one's leadership team, and trust in one's supervisor. Binary logit analyses suggest that perceptions of HRM practices focusing on autonomy, compensation, communication, performance appraisal, and career development are associated with trust in public organizations. According to the result, those practices present variation in their leverage on trust in leadership at different levels.     

创业团队成员信任对社会网络与企业创新能力关系的影响

本文通过对吉林省112家有效样本企业进行调查,将社会网络细分为内部社会网络和外部社会网络,在创业团队的定义下检验了社会网络与信任对新创企业创新能力的影响。研究结果表明,内外部社会网络都会对企业创新能力产生积极影响,而团队成员之间的信任则作为调节变量影响两者之间的关系。创业团队成员之间的信任越高,越有利于知识、信息的传播与交流,内部社会网络对企业创新能力的积极影响越大;但却易产生"非我发明症"现象,导致外部社会网络对企业创新能力的积极影响越小。     

A multi-level understanding of trust development in contexts of blurred organizational boundaries: the case of crowdfunding

Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.     

Employee-oriented HRM and voice behavior: a moderated mediation model of moral identity and trust in management

Abstract

This study examined how employee-orientated human resource management (EOHRM) is related to Chinese employees’ voice. Drawing on the trust literature, we developed and tested an integrative model that involves the mediating role of trust in management in the effect of EOHRM on voice behavior and the moderating role of employees’ moral identity in the EOHRM effects. Data were collected from 251 employees from a variety of occupations in China. Bootstrap-based regression analyses were used to test the research model. Results showed that trust in management partially mediated the relationship between EOHRM and voice behavior. The effect of EOHRM on trust in management and the indirect effect of EOHRM on voice behavior via trust were stronger in employees with higher rather than lower levels of moral identity. These findings suggest that organizations may promote employee voice by implementing HR policies and practices that focus on employees’ personal and family needs and consider employees’ moral identity.     

虚拟社区成员信任对品牌信任影响的研究——以珠宝行业中小零售企业为例

本文根据信任的前因、信任和信任的后果这三部分的关系,将虚拟社区信任的前因分为熟悉、信任倾向、相似性、法律法规和安全控制5个因素,信任则分为对能力表现的信任与对诚实和善良的信任,信任的后果是对社区服务提供商或商家的信任。结合Mayer的信任模型和网上信任拓扑模型,建立虚拟社区成员信任与品牌信任之间关系的模型,并选取社区成员对珠宝中小零售企业进行调查,发放问卷,运用SPSS和结构模型进行数据分析。数据分析显示,虚拟社区成员信任和品牌信任之间呈正相关的关系,从结构方程结果中得到安全控制对品牌信任的影响最大。