Consumer Religiosity: Consequences for Consumer Activism in the United States

In recent times, organizations have experienced consumer backlash as a result of decisions to support controversial causes. To date, little research has attempted to explain consumers’ negative response as a function of religion. This study addresses that gap in the literature and examines consumer religious commitment and Christian consumers’ conservative beliefs in the United States as motivating factors for consumer activist behavior and boycott participation. Findings from a national sample of 531 consumers suggest that consumers evaluate seller’s actions and form ethical judgments. These judgments are a major explanatory variable in consumers’ voice complaints, third-party complaint intentions, and boycott intentions.     

Riding the Wave: Consumer Economics and the Consumer Movement in the United States

The development and current state of the scholarly field of Consumer Economics in the United States is discussed in relation to the Consumer Movement and other forces that have impinged upon it. Membership in the American Council on Consumer Interests, the scholarly organization for consumer economists, is used as one measure of the size and health of the field. Other forces impinging on the field that are discussed include: the baby boom induced increase in the demand for college education; the subsequent decline in the support for higher education as higher education costs rose throughout the 1980s and 1990s; the decline in the Federal Government's support for consumer research and consumer education; and the development of competing organizations.     

中美消费者消费行为比较研究：以肯德基（KFC）为例

通过对中美两国大学生(n=795)的调查,测量和比较了两国年轻消费者对肯德基(KFC)的消费行为、品牌印象和重购意愿。相对美国被访者而言,中国被访者更愿意呆在肯德基餐厅里就餐,时间也更长;中国被访者对肯德基的正面印象更多;美国被访者对肯德基未来光顾的可能和满意之间的相关度高于中国被访者。     

Consumer Affairs Departments in the United States and the Netherlands: A Comparative Analysis

Over a decade ago Hansen and Schoenheit (1986), in their Journal of Consumer Policy article, concluded that Consumer Affairs Departments (CADs) offer potential for improving organisational performance in the market place and that their transferability to the European context would be warranted. In this article we trace and analyse the development of Consumer Affairs Departments in the United States and the Netherlands on the basis of fourteen case studies. On the basis of a comparative analysis we conjecture that the application of information technology, the application of communication technology, and personnel management style could be considered as major determinants of differences with regard to CADs in the aforementioned countries. We conclude the article with a number of building blocks that organisations may use in preparing their CADs for the decade to come.     

The demand for small cars in the United States: Implications for energy conservation strategies

The purpose of this paper was to investigate the impact of household characteristics and preferences for Japanese cars on the demand for small cars in the United States. Two stage probit analysis was used to examine the impact of various explanatory variables on the purchase decision. The results indicated that preferences for Japanese cars, income, price and several household characteristics had a significant impact on the probability of purchasing a small car. The results of this study provide support for freer trade in automobiles and higher gasoline taxes as energy conservation strategies.

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Zusammenfassung Die Nachfrage nach Kleinwagen in USA: Implikationen für Strategien zur Energieeinsparung. Diese Untersuchung wollte herausfinden, wie sich Haushaltseigenschaften und Präferenzen für japanische Autos auf die Nachfrage nach Kleinwagen in den Vereinigten Staaten auswirken. Die Stichprobe umfa\te 367 Haushalte, die im Jahr 1986 ein neues Auto kauften. Davon kauften 141 Haushalte amerikanische Kleinwagen, 84 japanische Kleinwagen und 142 Haushalte kauften gro\e amerikanische Wagen. Eine zweistufige Probit-Analyse prüfte den Einflu\ der verschiedenen Erklärungsvariablen auf die Kaufentscheidung. Die Ergebnisse besagen im wesentlichen, da\ es die Präferenzen für japanische Autos, das Einkommen, der Preis und einige Haushaltseigenschaften sind, die einen signifikanten Einflu\ auf die Wahrscheinlichkeit eines Kleinwagenkaufs haben. Die Autoren sehen in den Ergebnissen eine Unterstützung für die Forderung nach Freihandel im Automobilsektor und nach höherer Besteuerung von Kraftstoffen als Strategien zur Energieeinsparung.

     

Deregulation of trucking in the United States — Implications for consumers

The purpose of this paper is to examine the history of motor carrier regulation in the United States and to assess the potential benefits and costs to consumers from deregulation of trucking in 1980. Benefits are based on the impact of increased competition and changes in operating restrictions on rates and logistics cost savings while costs are based on changes in highway safety due to the impact of deregulation on truck maintenance, truck driver behavior, and changes in the motor vehicle mix.The results of this study indicate that the partial deregulation of trucking in 1980 entailed considerable benefits due to the relaxation of entry restrictions and changes in operating restrictions. Average annual logistics cost savings were $38 billion from 1981 to 1986. It was concluded that the direct effect of deregulation on highway safety was favorable indicating that truck safety and truck driver behavior had improved under deregulation. However, deregulation had a positive effect on the proportion of miles driven by trucks which, in turn, had a positive effect on fatality rates. Thus, the indirect effect of deregulation was unfavorable. These results suggest that the driving environment, rather than the truck or truck driver, may play a major role in highway safety under deregulation. The need to monitor the adequacy of the existing road system is also reinforced by recent increases in the speed limit from 55 mph to 65 mph in many states.

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Zusammenfassung Der Beitrag versucht, die Entstehung der staatlichen Regulierung des motorisierten Transportwesens in den USA aufzuzeigen und die seit etwa 1980 einsetzende Deregulierung des Fernlastverkehrs danach zu beurteilen, welche Vorteile und Nachteile sie für die Verbraucher gebracht hat. Vorteile können sich aus der Wirkung verbesserten Wettbewerbs und geänderter Betriebseinschränkungen auf Gebühren und Transportkosten ergeben. Nachteile können aus Veränderungen der Straßensicherheit wegen schlechterer Fahrzeugwartung oder wegen Verhaltensänderungen bei LKW-Fahrern resultieren.Die Ergebnisse einer Analyse von Zeitreihendaten der Jahre 1957 bis 1986 machen deutlich, daß die teilweise Deregulierung des Fernlastverkehrs im Jahre 1980 durch die Lockerung von Zulassungsbeschränkungen und durch die Änderung von Betriebseinschränkungen beachtlichen Nutzen mit sich brachte. Von 1981 bis 1986 ergab sich bei den Transportkosten eine durchschnittliche Jahresersparnis von 38 Milliarden Dollar. Entgegen den Erwartungen dürfte sich die Deregulierung auch positiv auf die Straßensicherheit ausgewirkt haben, sofern man die Fahrzeugsicherheit und die Verbesserung des Fahrerverhaltens als Indikator dafür ansieht. Gleichzeitig jedoch hatte die Deregulierung auch einen förderlichen Effekt auf die Fahrleistung der Lastwagen, was wiederum die Unfallzahlen erhöhte. Den zuerstgenannten positiven direkten Effekten der Deregulierung stehen somit diese negativen indirekten Einflüsse gegenüber. Die Ergebnisse deuten darauf hin, daß es eher die äußeren Fahrbedingungen und nicht so sehr die Lastwagen selber oder die Fahrer und ihr Verhalten sind, die bei der Fahrsicherheit insgesamt die Hauptrolle spielen. Beispielsweise macht es die in vielen US-Bundesstaaten angehobene Geschwindigkeitsbeschränkung von 55 auf 65 Meilen pro Stunde verstärkt notwendig, die Eignung des bestehenden Straßensytems zu überwachen.

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Rachel Dardis is a Professor at the Department of Textiles and Consumer Economics, University of Maryland, College Park, MD 20742, USA. Janet Garkey is a public Responsibility associate at the American Express Company, New York, New York, and Zhiming Zhang is a graduate assistant at the same Department.The publication is article number A-4877 of the University of Maryland Agriculture Experiment Station.The authors are indebted to an anonymous reviewer for his helpful comments and in particular for his suggestions concerning the statistical model used in the analysis of highway safety.     

Consumer Perceptions of the United States and Japan as Countries of Origin

Country of origin cues ofien trigger global evalua- tions by which consumers infer the presence of quality, performance levels or product attributes that they are unable or unwilling to evalu- ate directly. This premise is used as a basis for this study in which the perceptions held by Malaysian, Taiwanese and Australian consumer samples regarding U.S. and Japanese-produced consumer goods were compared and contrasted. Across each market, Japanese imports were perceived as significantly more desirable along a number of perceptual dimensions. Implications for the strategic promotion and competitive repositioning of U.S. consumer goods within each mar- ket are developed.     

英美国家的年龄歧视问题:表现、解决途径及对我国的启示

年龄歧视是对传统孝道的彻底否定.这一问题在西方国家由来已久,受到了较多的关注.近些年来英美等发达国家在立法和政策上出台了一系列解决措施,获得了一定的成效,但是年龄歧视现象依然存在.我国虽然传统文化中有尊老的传统,但是随着社会发展和社会转型的加快,对年长者的歧视在社会各个领域有所增加,甚至在某些方面表现有愈演愈烈之势和出现新的特点,对社会发展、和谐社会的建设产生了负面影响.对年龄歧视概念作出了明确的界定,对当代欧美国家年龄歧视的表现、解决的措施作了回顾和分析,提出了对我国的几点启示.     

Exploring the Legality of Consumer Anti-branding Activities in the Digital Age

The importance of “brand dilution” is changing with the rise in internet-mediated consumer power and increasing consumer involvement in the brand identity and message creation processes. In light of recent legal rulings, this study re-conceptualizes brand dilution as a matter of counter-posed brand meanings and associations in digital markets. Anti-branding dilution cases from both a blurring and a tarnishment dilution basis are examined through consumer interviews. The results show that consumer anti-branding has less potential for brand dilution, and more potential for brand identity collusion. By addressing both legal and marketing views of the meaning systems associated with the dilution versus collusion perspectives, this study provides an approach for understanding anti-branding dilution discussions and a way to develop better functioning branding exchange systems for digital markets. Consequently, possible changes in future branding ownership issues for digital markets are envisioned.     

Consumer Bankruptcy in the United States: A Study of Alleged Abuse and of Local Legal Culture

This paper describes certain central aspects of the operation of the consumer bankruptcy system in the United States. It combines government data with the investigators' empirical data from two large studies done over a decade to explore two types of questions. The first area of investigation relates specifically to bankruptcy policy. The object is to identify the categories of persons principally served by the consumer bankruptcy system and to determine if suggestions of widespread abuse of that system by debtors are well-founded. The paper reports that the system is used primarily by the middle-class. It also reports that there is no evidence of widespread abuse. The second area of investigation is explanation of differences in the operation of the system in different regions of the country, differences that have persisted over twenty years despite major changes in legal rules and economic conditions. The paper argues that these differences are not explicable in terms of formal legal rules or a simple economic model and that a better explanation of the data is that the differences are the product of a "local legal culture" in each region.     

Consumer Boycotts in the United States, 1970–1980: Contemporary Events in Historical Perspective

Despite the theoretical and practical interest in consumer boycotts, little in the way of an empirical literature has accumulated on this form of marketplace action. The present study surveyed news sources and participants in an effort to understand consumer boycotts which occurred in the United States in the 1970–1980 period. A total of 90 boycotts was identified and described. The findings indicate that boycotts have involved an unusually wide variety of protest groups, target organizations, and social concerns in cities and states in every region of the United States. They also appear to be on the increase. Some factors which may influence the success of boycotts are identified and discussed. Also discussed are ways in which consumer boycotts in the United States have changed and ways in which they have remained the same since the turn of the century. Of special interest here is the growing use of “surrogate boycotts” to deal with issues with origins outside of the marketplace.     

Cultural Differences in Consumer Responses to Celebrities Acting Immorally: A Comparison of the United States and South Korea

Journal of Business Ethics - Scandals involving celebrities’ moral transgressions are common in both Western and Eastern cultures. Existing literature, however, has been primarily based on...     

The Impact of EU Norms and Policies on Consumer Protection Enforcement in Serbia

Pursuant to its 2008 Stabilization and Association Agreement governing the process of EU integration, Serbia is obliged to align its consumer protection standards (including those related to enforcement) with those of the EU. This article considers the overall approach to enforcement of consumer law in Serbia, focussing in particular on the extent to which EU enforcement principles have been successfully exported to Serbia and whether the goals of EU consumer policy have been achieved. It argues that the incorporation of EU norms has brought fundamental changes to Serbian enforcement mechanisms at a formal level, such as in relation to mediation processes as well as the introduction of injunctions for the protection of collective consumer interests. In practice, however, the impact of this incorporation is quite limited. A number of factors that restrict the practical effectiveness of the mediation processes and injunctions required by EU law are explored in the article, including weak sanctions, excessive reliance on poorly resourced consumer organizations, absence of a business culture of compliance or a sophisticated and determined consumer protection enforcement culture sufficiently grounded in expertise, as well as an overarching political, legislative, and institutional instability. These factors also undermine the general aim of EU policy to achieve effective consumer protection enforcement in the Serbian context.     

美国国际化轨迹研究

在倡导中国企业"走出去"的今天,分析先进国家的"走出去"模式,了解其国际化轨迹并吸收其经验有利于我国企业"走出去"的发展。作为全球最大的经济体、全球实力最强以及全球最富裕的地区之一的美国,其经验与轨迹更是值得借鉴。文章沿着时代背景的发展,试图从20世纪60年代开始,一直探索美国企业到21世纪初的国际化发展情况,从全球化模式、全球化动因、政府支持及当地背景等方面探索美国国际化的轨迹。     

The Heterogeneity of Self-Employment: The Example of Asians in the United States

Self-employment rates differ widely across industries and across racial and ethnic categories. The heterogeneity of self-employment is most pronounced among Asians working in the U.S. The self-employment rate of Koreans is almost eight times greater than the self-employment rate of Laotians. This paper examines the pattern of self-employment across more narrowly defined classifications of Asians and industries to illustrate the heterogeneity of self-employment, and discusses the implications of this heterogeneity.     

试比较中美政府与NGO在环保体系中的作用

强化政府环境管理职能早已公认为是各国政府解决环境问题的重要手段。我国虽已经制定了若干环境保护法律法规,但工业化和城市化的迅速推进,仍令环境承受着前所未有的巨大压力。现有环境管理体制已不能满足我国发展对环境的要求,