The Twin Landscapes of Waitomo: Tourism Network and Sustainability through the Landcare Group

This paper examines the management and coordination of a tourism destination stakeholder group, the Waitomo Caves Landcare Group. The Waitomo Caves destination context is unique in that its images and attractions occur underground and yet its long-term sustainability depends upon the aboveground land practices that occur within the broader catchment area. The Waitomo Caves Landcare Group was formed to protect and conserve this critical resource upon which the community is economically dependent. This paper illustrates network theory, offering an alternative perspective for understanding interdependent stakeholder groups. It focuses specifically on the informal coordination mechanisms that structure networks. The structure of the network, relational connections, and structural embeddedness are illustrated as key propositions that contribute to this process.     

Smartmentality in Ljubljana

Smart tourism has been advocated as a concept to drive co-produced, technology-based design of tourism-related experiences. While it promises interactivity among supply networks, evidence of this outcome is limited. The aim of this paper is to understand how governmentality and power mediate stakeholder engagement and the processes through which smart tourism initiatives become embedded within destination design. To investigate this, the paper draws on Foucauldian governmentality and discourse analysis to examine the technologies of power that serve to position organisations and inhibit or facilitate stakeholder engagement within Ljubljana, Slovenia. As a result, the paper extends resource dependency and collaboration theory in smart tourism.     

Networking for sustainable tourism – towards a research agenda

This paper proposes a research agenda for networking for sustainable tourism research based on a collaborative workshop of international tourism academics and researchers and an extensive review of the relevant literature. Each year, Building Excellence in Sustainable Tourism – an Education Network (BEST EN) holds a Think Tank on a topical issue in sustainable tourism education. One aim of the Think Tank is to develop a relevant research agenda that draws on the collective knowledge of participants and acknowledges the interdependent economic, environmental and social objectives in sustainable tourism. Six main areas were identified as important for a research agenda on networking for sustainable tourism and its implementation: theory, methodology and conceptual issues; actors, culture and power; lifecycle, evolution and dynamics of networks; knowledge transfer; macro-perspectives and strategic action, vision, innovation and management of networks. This paper presents and discusses these research themes in the context of a literature review on networks and networking for sustainability in tourism. It is found that substantial progress has been made in the investigation of private sector networks at the destination levels; research on networks involving public sector stakeholders and networks across sectors and levels of governance, however, remains limited.     

New Public Management in tourism: a case study of York

Issues concerning destination governance continue to engender much interest and debate in the development of more sustainable forms of tourism. This study explores the implications of a New Public Management approach to tourist destination governance in the historic City of York. Using secondary data, as well as drawing on interviews with a range of destination stakeholders, this study seeks to understand how market ideology is, via the notion of New Public Management, transforming tourism governance in the city. Rather than leading to greater levels of stakeholder engagement, the study demonstrates how the outsourcing of destination management functions to a private sector organisation has had the opposite effect, including a weakening of accountability and the widening of a democratic deficit. The paper provides a unique insight into how public policy discourses manifest themselves at the local level, with implications for tourist destination governance. A critique of New Public Management is offered which extends our understanding of tourism governance structures and stakeholder engagement, with implications for sustainable tourism development discussed.     

Sustainable tourism development and residents’ perceptions in World Heritage Site destinations

Set in Malaysia’s Lenggong Valley World Heritage Site (WHS), this paper uses stakeholder theory to explore the heterogeneity of positive and negative perceptions among residents and their effects on residents’ support for and participation in sustainable tourism development. Data from 221 completed questionnaire surveys revealed heterogeneous negative perceptions across residents’ age, level of education and economic involvement in tourism. Moreover, residents’ positive perceptions had a positive effect on their support for and participation in tourism development. This study contributes to the resident perception literature by using stakeholder theory to conceptualise the heterogeneity of residents’ perceptions and by examining the effects of those perceptions on their support for and participation in tourism development in a rural WHS destination in the developing world. Furthermore, the findings of this study have practical implications for local authorities aiming to improve residents’ support and participation in tourism planning for sustaining tourism development.     

旅游衔接2030年可持续发展目标——文献回顾与未来议程

尽管旅游业被视为落实2030年可持续发展目标（Sustainable Development Goals,SDGs）的重要工具,但很少有研究系统梳理相关文献,导致我们对该领域的研究进展和知识缺口不明确。文章以2015—2021年Web of Science^TM数据库收录的82篇旅游类SSCI期刊文献为样本,旨在通过梳理旅游学术共同体对2030年SDGs的研究响应,揭示研究发展脉络与学术热点,并启发未来研究方向。结果发现：（1）旅游衔接2030年SDGs研究已得到旅游学术共同体的积极响应,总体经历了初期探索和快速发展两个阶段;（2）研究热点集中在旅游与消除贫困（SDG 1）、良好健康与福祉（SDG 3）、性别平等（SDG 5）、清洁饮水和卫生设施（SDG 6）、经济适用的清洁能源（SDG 7）、体面工作和经济增长（SDG 8）、减少不平等（SDG 10）、负责任消费和生产（SDG 12）、气候行动（SDG 13）、和平正义（SDG 16）等10个方面;（3）旅游业既是落实2030年SDGs的积极贡献者,但也面临诸多潜在挑战与外部威胁;（4）未来需重点拓展旅游衔接SDGs的研究框架,审视旅游对SDGs的贡献与挑战,厘清旅游影响SDGs的权衡与协同,观照旅游衔接SDGs的情境因素。     

Network science: A Review Focused on Tourism

This paper presents a review of the methods of the science of networks with an application to the field of tourism studies. The basic definitions and computational techniques are described and a case study (Elba, Italy) used to illustrate the effect of network typology on information diffusion. A static structural characterization of the network formed by destination stakeholders is derived from stakeholder interviews and website link analysis. This is followed by a dynamic analysis of the information diffusion process within the case destination demonstrating that stakeholder cohesion and adaptive capacity have a positive effect on information diffusion. The outcomes and the implications of this analysis for improving destination management are discussed.     

Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives

The sustainable development of tourism is a major concern for destination management organisations (DMOs) in heritage tourism. Smart tourism advocates claim that technologically-driven innovations can help DMOs to optimise tourism development by addressing issues such as carrying capacity, stakeholder management and community involvement. This study enhances the understanding of smart tourism governance (SG), showing how contextual factors affect DMO perspectives of SG. A mixed-methods approach was used to investigate heritage tourism destinations in the United Kingdom. The results demonstrate that well-established DMOs do not perceive SG as potentially beneficial, as they already perform well in many areas in which SG promises improvements, such as citizen engagement, decision-making, and stakeholder engagement. Despite this, this research highlights the aspects of SG that these destinations can take advantage of as social inclusion, environmental performance and the provision of citizen-centric services. All of these can help heritage tourism destinations to optimise their tourism development. This research additionally demonstrates the effect of contextual factors, such as the level of public-sector support for tourism and the growing influence of non-tourism stakeholders in destination management, on DMO perceptions of SG and makes recommendations for how developments in the use of SG by DMOs can be made, in light of these.     

Public strategies to rescue the hospitality industry following the impact of COVID-19: A case study of the European Union

The COVID-19 pandemic has caused a “zero tourism” situation throughout the world with unpredictable consequences. Several authors analyzed the economic impacts of the COVID-19 pandemic during the second trimester of 2020, but none of them have specifically examined European Union countries and the joint actions taken to fight the pandemic. Using a case study methodology, this paper presents a literature review of the most up-to-date studies on the impacts of the COVID-19 global pandemic. Secondly, we specify the different public intervention measures implemented by the European Union in accordance with supranational governance theory and stakeholder theory. Finally, we set out the different COVID-19-related public rescue strategies for the tourism and hospitality sector at the individual level (for tourists), at the business level (for touristic companies) and at the destination level (for the European Union countries), from the perspective of stakeholders. The main contribution of our research is therefore to explore the public strategies to rescue the tourism and hospitality sector in the context of the European Union.     

Tourism and the sustainable development goals: Stakeholders' perspectives from Nepal

The Sustainable Development Goals (SDGs) aim to end poverty, protect the planet, and achieve prosperity for all by bringing together policymakers, academia, practitioners, and all other relevant tourism stakeholders and providing policy and strategic engagement guidelines. As tourism is the fastest-growing sector of the global economy, examining the connections between tourism and the SDGs is relevant to both developing and developed countries. This study explores the Nepalese tourism industry's role in addressing the SDGs from the perspective of various tourism stakeholders (academia, the government, the private tourism industry, and public–private organizations). To present a comprehensive picture, this study employed a case study approach. In-depth semi-structured interviews were conducted with tourism industry stakeholders. The findings suggest that, to varying degrees, the SDGs are applicable as well as achievable for Nepal. However, several issues may impede the full implementation of these goals. The implications of these findings are discussed in the paper.     

Strategies for building diverse tourism advocates

Informed by co-management theory this study revealed strategies destination marketing organizations can utilize to develop and engage a diverse set of advocates. Interviews were conducted with 31 destination stakeholders to measure their level of understanding of tourism's role in economic development, value in the community, and their intention to advocate for tourism. Strategies for stakeholder development revealed in this study indicate destination marketing organizations need to expand partnerships throughout the community, improve and personalize communication strategies with advocates, tell a more nuanced story showcasing how tourism contributes to residents' quality of life, and specify advocacy asks with actionable information for tourism advocates. By implementing these strategies destination marketing organizations can educate and empower a diverse set of advocates to limit negative policy impacts on the tourism industry.     

Understanding primary stakeholders' multiple roles in hallmark event tourism management

This paper contributes insights into stakeholder theory in hallmark event tourism and the implications for engaging primary stakeholders in further tourism management settings. The tangible and symbolic tourism benefits instilled in destinations by hallmark events are well-documented; with destination managers increasingly adopting event portfolio approaches to nurture and develop existing and new hallmark events. Nevertheless, limited understanding exists of how stakeholders engage with hallmark events over time; their lived experiences in event tourism; and consequent management implications. This paper uncovers multiple and shifting roles of primary stakeholders in a long-established hallmark event tourism context (Edinburgh's Festival Fringe). It presents a typology identifying five primary stakeholder roles. Phenomenological interviews with twenty-one primary stakeholders revealed that most fulfilled multiple roles. Existing concurrently and historically, these differed throughout stakeholders' lived experiences and engagement. In its findings, this paper extends knowledge of stakeholders' roles in event tourism and implications in further tourism management settings.     

国外旅游研究领域利益相关者的研究综述

本文对利益相关者理论在国外旅游领域研究的缘起、研究概况、研究内容进行了总结.研究发现,国外旅游领域对利益相关者的研究大多沿袭了传统利益相关者理论已有的研究基础,集中在利益相关者的界定、利益相关者的权力、利益和关系等几个方面;研究涉及范围广泛,无论是具体案例的分析,还是对基础理论的探讨,研究开始深化和细化,研究方法趋于多样.同时,本文对目前研究中所显现出来的一些局限性进行了归纳分析.     

Investigating sustainable tourism heterogeneity: competing orders of worth among stakeholders of a Nordic destination

This paper contributes to increased knowledge of sustainable tourism heterogeneity by identifying how different underlying mindsets characterise negotiations among community stakeholders in a popular Nordic destination. Based on convention theory (orders of worth), this paper theorises how sustainable tourism is negotiated in-between tourism regimes that are shaped by order structures of society. While much research argues for stakeholder heterogeneity by presupposing the influence of a dominant tourism-centric logic, our ethnographic inspired study reveals the co-presence of an “activist” regime that brings about social change among “welfare” and “professional market” regimes. Assessing the disputes among stakeholders we reveal six orders of worth that constitute opposing justifications of sustainable tourism and thus the underlying mindsets of heterogeneity. We discover that stakeholders from various local cultures legitimise their positions quite arbitrarily across the various regimes to question previous theoretical accounts of the community-based perspective. We theorise the challenge of “boundary worth”, i.e. when a tourism initiative receives its identity on behalf of different orders of worth that blurs expectation and intentions. Finally, we argue that activist involvement in a destination can result in “composite compromises” that ease heterogeneity by balancing conflicting regimes without converging to either of the respective logics.     

旅游地社会责任、声誉、认同与旅游者忠诚关系

文章构建了旅游地社会责任、旅游地声誉、旅游地认同与旅游者忠诚关系的整合模型,以厦门市旅游者为研究对象,采用结构方程模型( SEM)方法,对整合模型进行实证检验,发现:(1)旅游者社会责任直接正向影响旅游地声誉和旅游地认同,并通过旅游地声誉对旅游地认同产生间接影响,通过旅游地声誉和旅游地认同对重游倾向和口碑宣传产生间接影响;(2)旅游地声誉正向影响旅游地认同、重游倾向和口碑宣传,并通过旅游地认同对口碑宣传产生间接影响;(3)旅游地认同直接影响口碑宣传;(4)重游倾向和口碑宣传之间存在递进关系.最后,文章对研究结论进行了讨论,并指出了研究局限和未来研究方向.     

Entrepreneurial reputation in destination networks

Only few scientific contributions have attempted to analyze the patterns of governance and major stakeholders in destination networks. This paper seeks to investigate the role of entrepreneurship in destinations with the major aims laying in the identification of relevant factors of destination governance and analyses of entrepreneurs’ impact on this process. Due to the great complexity of destination networks and the process characteristic of governance, a qualitative research approach was chosen. Case study research was conducted in four Austrian tourism destinations. Results unveil the importance of entrepreneurial reputation of actors, density of strong ties in the destination network and informal relationships between actors for destination governance. This paper concludes with recommendations for future research in the field of destination governance.     

Perception and reality of managing sustainable coastal tourism in emerging destinations: the case of Sihanoukville,Cambodia

The emergence of Sihanoukville as a coastal destination came at the time when the global community was calling for sustainable practices. As one of the newly emergent coastal resorts in Asia, Sihanoukville has the advantage of learning from other, less sustainable Asian destinations. The Cambodian Government has partnered with international agencies in drawing up programs and incorporating practices to make the destination more sustainable. This research seeks to better understand the effectiveness and success, or otherwise, of implementing sustainability programs for tourism development, especially for an Asian coastal destination. The aim is to compare the sustainability practice outcomes according to differing stakeholders and their perceptions of sustainability. The research identifies gaps between policies and their implementation where the intent is to highlight those aspects of contemporary resort growth that need greater attention by policy makers and planners. Generally, it was found that there was alignment between the perceptions and the reality of sustainable tourism practices within and across the stakeholder groups. Where notable differences in perception arose, it was often linked to the group's mission or self-interest that influenced the views of these stakeholders. The research also points to the challenges ahead for all stakeholders in managing coastal destinations sustainably.     

Networks,Conflict and Collaborative Communities

This paper develops critical understandings of the theoretical and practical implications of local tourism policy networks on collaborative planning. Application of the network concept in tourism has increased in recent years but has largely been focused on the competitive advantages of network organisation for small and medium size tourism enterprises. Critical discussion and development of the theoretical and operational dimensions of networks as a management approach beyond economic development has been limited. It is argued that network theory provides a useful lens for understanding the structures and social interrelations between government, tourism producers and civil society and, as such, has the potential to inform collaborative destination management policy and practice. This paper examines the contributions that networks can make in understanding collaborative planning, and how this knowledge may be able to improve collaborative planning practice.     

Distortions in Tourism Development in the Dali Autonomous Region,China

This paper presents a tourism destination development sequence for Dali, Yunnan Province, China. The development of Dali highlights limits in the power of the local government as the lead stakeholder, which took a top-down approach to economic development. The government sought to address increasing control of the tourism sector by external tour operators through increasing its own control of local tourism attractions. This approach has been only partially successful in reducing distortions in the tourism channel. The origins of these distortions are described and analysed. A number of additional responses are suggested to improve the local benefits obtained from the inflow of tourists to this new destination area including development of a more market oriented competitive strategy that seeks to co-opt stakeholders into collaborative activities.     

Environmental change,resilience, and adaptation in nature-based tourism: conceptualizing the social-ecological resilience of birdwatching tour operations

Resilience theory has emerged as a holistic concept well suited to analyzing tourism systems and which promises important insights into the sustainability of tourism destinations in the face of accelerating global environmental change (GEC). This article presents empirical research into the social-ecological resilience of tour operators using the case study destination of the Otago Peninsula, Dunedin, New Zealand. It addresses the following research question: How do birdwatching tour operators build resilience to drivers of environmental change, including climatic drivers, into their operations? Qualitative interviews with providers of a specific nature tourism sector activity – birdwatching – were conducted with stakeholders including tour operators, conservation organizations, and local government members. The findings highlight current and possible future challenges to birdwatching tourism on the Otago Peninsula. The paper introduces a conceptual framework which highlights the tour operators’ main coping strategies in response to key perceived social-ecological system (SES) drivers of change. Overall, tour operators perceived their main social-ecological resilience to be the diversity of the species of the Otago Peninsula, their business experience, and the strength of their local stakeholder network to respond to SES crises.