公共服务这一年

实现公平正义是全社会的责任,包括企业、民间组织和政府机关,但主要责任在政府。如果说市场行为是实现效率的主要手段,那么政府行为则是实现社会公平的主要手段。国家的法律、制度和政策是维护和实现社会公平的基本保障。从政府自身建设来看,其理想目标就是善政,公正始终是善政的一个基本要素。     

Delivering Public Services Under the New Public Management: The Case of Public Housing

One of the biggest changes in public sector housing practice in recent years has been the introduction of New Public Management techniques. Housing associations, promoted by successive governments to supplement local authority provision of social housing, have readily taken on the new management agendas of performance indicators and business disciplines in service delivery. The author identifies a conflict between the social purposes of public funding for housing and the business practices of housing associations. The limited accountability of housing associations allows for practices that lead to social exclusion. For local authorities, a parallel conflict arises because of government emphasis on 'what works' in public housing management, rather than on 'what matters'.     

Assessing the Quality of Local Governance: A Case Study of Public Services

This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.     

Should Non-Financial Performance Information be Audited? The Case of Public Service Agreements in UK Government

A growing level of controversy surrounds the right of the UK National Audit Office (NAO) to audit public service agreements (PSAs) – documents which detail the performance, against targets, of central government departments. The NAO has not been granted a statutory role, although an independent official review of accountability and audit in UK central government has recently concluded that the external validation of departmental information systems is a crucial first step towards validation of key published data. In the context of growing academic concern over the scale and achievements of (public) audit, it is pertinent to ask whether such a potential extension in the rights and scope of the NAO's audit work is necessary or likely to enhance public accountability and improve the performance of government departments and audit bodies.     

以市场检验推动公共服务型政府建设

20世纪80年代以来,在"新公共管理"运动的推动下,以英国、新西兰、澳大利亚为代表的一些国家普遍实行了"公共服务市场化"改革。这一改革浪潮席卷世界,并逐步发展成为大多数国家转变政府职能的一种主流模式。实践证明,与传统的政府"自给自足"和"垄断供应"模式相比,以市场检验为标志的公共服务改革大大降低了公共服务供给成本,提高了公共服务效率,改善了公共部门运行绩效,并为充分运用市场力量推动政府改革提供了新的机遇和动力。     

我国小微企业金融服务的考核评价

本文借鉴美国CRA法案的考核评价方法,提出完善我国小微企业金融服务水平考核评价的相关建议：完善小微企业金融服务监管数据的系统支持和共享机制;建立分区域的小微企业金融服务考核评价机制;根据被监管机构规模分类制定考核评价内容：增强对被监管对象考核评价的软约束。     

强化服务管理 提升服务品质

2012年以来,工行浙江温州分行在服务工作中,以开展“满意在工行”活动为主题,以“双星”创建工作为抓手,以解决好客户反映强烈的服务收费、服务投诉、服务排队为重点,着力提升服务质量,使全行服务工作面貌有了明显改善,客户满意度有了进一步提升。     

企业年金确定给付型计划与确定缴费型计划研究

文章对我国企业年金的基本理论和缴费进行分析,比较确定给付型企业年金养老计划与确定缴费型企业年金养老计划的各方面的差异。从养老金的给付情况来看,确定给付计划不但可以保证雇员退休后得到稳定,持久的退休金收入,还可以为其提供健康给付、伤残给付等辅助养老金,充分实现了社会保障的目的。从建立成本的情况来看,确定给付型计划更具有科学性和合理性。     

《公安机关办理行政案件程序规定》内容介绍

近期,公安部出台了《公安机关办理行政案件程序规定》,对公安机关办理行政案件程序进行了统一规范,并与公安机关办理刑事案件和行政复议案件程序规定一起构成完整的公安机关执法办案程序体系。该规定共15章205条,主要包括制定规定的目的、依据,公安机关办理行政案件必须遵循的基本原则,管辖,回避,证据,期间和送达,简易程序,调查,听证程序,行政处罚的适用和决定,调解,涉案财物的处理,执行,涉外行政案件的办理,案件终结等内容,基本涵盖了公安机关办理行政案件的各个环节。该规定将自2004年1月1日起施行,适用于公安机关各个行政执法部门依照法…     

税收公共化:政府服务的公共决定

税收是否公共化,最终应以政府提供的服务是否由社会公众决定为根本标志.     

政府公共服务提供机制的国际比较与借鉴

世界各国在不同的文化传统、不同的政府治理理念以及在经历了不同的社会经济发展阶段的背景下,逐渐形成了各具特色的政府公共服务模式。本文通过对国际上政府公共服务的几种典型模式的分析和比较,总结了国际上政府公共服务提供机制方面的特点和经验,并就我国在政府公共服务提供机制的建设方面提出政策性建议。     

高校图书馆公共检索服务与管理创新

文献检索是高校图书馆传统的公共服务,本文分析了现有公共检索服务的不足,重新定义了检索服务的内涵,创新了服务手段,重塑了公共检索服务的形象。     

论智慧城市公共服务体系的建设

随着科技和社会的不断发展,智慧城市作为创新2.0环境下的城市形态,呈现出飞速的发展。本文就智慧城市中的公共服务体系的建设进行了分析与阐述。     

关于基本公共服务非均等的理论探究

无论是从均等化概念的涵义看还是从基本公共服务状况看,基本公共服务的非均等既包括横向供给不平等又包括纵向供求不均衡。前者表现为城乡间生活类基本公共服务供给差距,农村地域间生产性基本公共服务供给差距,城市间生产性基本公共服务供给差距;后者表现为农村基本公共服务的供求差距,城市基本公共服务的供求差距。在横向供给差距和纵向供求差距中,其共同之处在于农村基本公共服务的薄弱落后,这是我国基本公共服务非均等的实质。     

Jurisdictional Competition Between Private and Public Sector Auditors:The Case of the Danish Certified Public Sector Auditor Qualification

Abstract: This paper explores the apparent paradox that while public sector auditors have become more powerful by claiming performance auditing expertise and linking this to New Public Management reforms, the same reforms have provided an opening for competition between private and public sector auditors. In Denmark, the competitive relation has led to a jurisdictional dispute between public and private sector auditors in which the former have developed a special qualification for public sector auditors. The paper analyses the development of this qualification using Abbott's (1988) theory of the system of professions, thus focusing on how the involved groups have attempted to build networks of support for their competing jurisdictional claims of expertise. The case contributes to knowledge about the potential for development of a distinct public sector auditor identity. The case suggests that to develop such an identity and gain professional recognition, public sector auditors need to convince parliaments, standard‐setting bodies and universities that a public sector auditing qualification serves as a solution to some of their problems, too.     

苦练内功树品牌"桂林"服务甲春城——吉林省分行营业部长春桂林理财中心精心打造优质服务品牌

新闻背景吉林省分行开展"优质服务年"活动的总体要求:深刻领会经济发展、社会进步、银行转型赋予金融服务的新内涵和要求,以价值创造为宗旨,以提升核心竞争力为目标,牢固树立现代金融服务理念,重点加强服务渠道建设,着力提高服务效率,突出提高服务创新能力,切实加强服务管理,建立和完善售后服务、内部服务保障机制,坚持以人为本,提高员工队伍素质,