Best Value: Is It Delivering?

The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.     

广州本田:四位一体 服务第一

<正> 广州本田有限公司是一家中日合资企业,1998年7月1日正式挂牌成立。它由广州汽车集团公司和日本本田技研工业株式会社投资经营,注册资本为11.6亿元人民币,双方各占50％股份。 广州本田汽车有限公司生产的产品是本田美国版2升级“雅阁”系列     

The Fall and Rise of Evidence in Criminal Justice

Practitioners within the criminal justice system have been cautious about claiming that their work with offenders directly impacts on the level of subsequent re-offending. This article provides an overview of the generation and use of evidence on effectiveness within the criminal justice system, particularly focusing on the supervision of offenders by the probation service. The article outlines the continuing debates about appropriate methodologies for evaluating effectiveness. It also describes some of the problems encountered in trying to get research evidence to have an impact on offender supervision practice. Finally, the strengths and weaknesses of the present move towards evidence-based criminal justice services are explored in order to provide learning opportunities for other public services.     

日本养老服务体系及其财政问题争议

日本的社会保障体系由公共扶助、社会保险、社会福利、公共卫生与医疗四大部分构成,根据日本现行护理社会保险法之规定,护理社会保险服务由国家、都道府县、市町村的行政主管机构承担管理,在履行各自职能的同时提供服务。本文在简述日本福利服务及老年福利服务体系结构的基础上,着重分析日本的护理社会保险制度、服务体系及财政机制,围绕当前日本社会福利及护理社会保险制度存在问题展开的争议逐一加以分析,提出相应的课题与见解。     

Financial Management and Effectiveness in Public Service Organizations: The CIPFA FM Model

Improving services in the public sector is not just about front-line delivery—effective governance and financial management are key drivers for public bodies on the improvement path. Regulatory frameworks are putting these elements in the spotlight as they seek to track additional investment and its impact on services. No longer just about accounting for the money and demonstrating stewardship, financial management in the public services is about giving the right decision support and enabling the right choices. Modern public bodies need to make sure they are financially literate throughout their operations to meet their organizational goals effectively. Self-assessment and improvement planning can work for financial management and a framework developed by public finance professionals in the UK's public sector is described in this article. The article draws upon the CIPFA FM Model that is to be launched in Summer 2004.     

Higher education

There is a growing interest in the use of marketing techniques and approaches in the management of the public services, as a result of changed perceptions of public services, and the developments in public service management in the last decade. This article discusses the nature of marketing and distinguishes strategic marketing from consumer marketing. The particular difficulties of marketing public services are considered. Specific development of marketing approaches in the civil service, local government, and the National Health Service are discussed. Finally, it is argued that the applicability of marketing concepts in the public services is limited because of the nature of the polity and the relationship between states and citizens.     

政府公共事业项目管理研究

在中国公共管理环境发生巨大变化和传统的政府公共事业管理模式受到质疑的情况下,政府公共事业项目的管理引入项目管理模式能够提高公共事业管理绩效,改善公共服务质量和政府公共事业管理能力.     

Using Relational and Transactional MCSs to Manage the Delivery of Outsourced Public Services: Evidence from Twelve Cases in the USA

The successful management of the purchaser–provider relationship is essential for the effective delivery of public services, and entails the use of both transactional and relational approaches. We herein analyse the degree and complementarity of transactional and relational management control systems in the management of purchaser–provider relationships for the successful delivery of public services using evidence from 12 US case studies. We demonstrate that transactional and relational management control systems are controlled differently in order to improve contracting efficiency. We also show how a combination of these management control systems offers a framework for structured public accountability and service flexibility.     

我国大学生村官公共服务能力提升的探析

大学生村官作为基层干部队伍的重要组成部分,也是一个代表公共利益的政治团体,为广大的农民群众提供高质量的公共服务是国家赋予大学生村官的责任和义务.随着政府职能转变和服务型政府建设的推进,加强大学生村官公共服务能力建设是保证基层政府公共服务职能实现的重要性因素.本文在综合分析大学生村官与公共服务能力内涵的基础上,深入考察了目前大学生村官公共服务能力建设进程中存在的问题并提出了加强大学生村官公共服务能力建设的对策.     

事业单位改革和财政政策选择

虽然政府在发展社会事业上负有不可推卸的责任,但公共服务的多层次性和群众需求的多样化特征使得政府无力也不可能成为唯一的公共服务供给者.因此,在事业单位改革的基本思路上,一是要坚持多元化的改革取向,让能走向市场的事业单位进入市场,政府集中财力保障基础性社会事业的发展.二是要动员社会力量举办社会事业,以满足不同层次的公共服务需求.三是要正确看待当前社会事业领域中非营利性组织的地位作用,并健全相应的管理制度.为了取得理想的改革效果,财政必须要从改进拨款方式、加强绩效考评入手,加强对社会事业支出的管理.同时还应完善相关优惠政策,调动民间资本进入社会事业领域的积极性.     

Evidence on the Management of Public Services Innovation

Innovation is a central part of the UK Government's programme to improve public services. However, there is little evidence on how innovation is managed in public service organizations. Drawing upon theories of the management of innovation and longitudinal case studies, this article demonstrates the iterative and complex ways in which innovations unfold. Issues of particular importance in the management of innovation include the role of teams and teamwork, projects, pilots and experiments, and various forms of project management.     

地区公共服务供给与转移支付减贫效应研究-基于多维贫困分析框架

从宏观与微观相结合的角度,考察宏观上一个地区的公共服务供给能力是否会影响到转移支付的减贫效果.从多维贫困的研究视角出发,利用CHNS数据库考察了个人特征和家庭特征对贫困的影响;在此基础上利用分层模型将地区公共服务供给能力这种宏观因素和微观因素相结合,探究了不同公共服务供给能力对转移支付减贫效应的影响,同时也与收入贫困框架下的结果进行对比分析.结果显示:就多维贫困来讲,地区公共服务供给能力高的地区转移支付减贫效应有加强效果;转移支付对收入贫困的改善则不受地区公共服务水平的制约.     

公共价值创造与政府会计改革研究

新公共管理理论自提出以来,对削减成本、提高效率等起到了重要的作用,但是难以反映政府提供公共服务的其他价值内涵。公共价值管理模式解决了新公共管理理论过于强调技术理性的缺陷,对政府活动、政策制定和服务提供产生重大的影响,政府会计作为信息收集、价值判断和管理矫正的重要工具,其改革应以公共价值为导向,充分发挥其在公共价值创造中的重要作用。     

Evidence on the Management of Public Services Innovation

Innovation is a central part of the UK Government’s programme to improve public services. However, there is little evidence on how innovation is managed in public service organizations. Drawing upon theories of the management of innovation and longitudinal case studies, this article demonstrates the iterative and complex ways in which innovations unfold. Issues of particular importance in the management of innovation include the role of teams and teamwork, projects, pilots and experiments, and various forms of project management.     

网络化与高校图书信息服务的质量管理

现代网络化的发展使高校图书信息服务发生了深刻的变化,促进了高校图书信息服务内容的创新.因此,更新观念,调整思路,对现代网络条件下图书信息服务实施全面质量管理势在必行.     

社会保障金保工程的公共服务与实现机制

建立与完善社会保障制度,一个重要的任务是以高效的信息管理为依托,降低社会保障管理的行政成本,提高社会保障的服务绩效,建立社会保障受益人的信息服务体系。我国社会保障制度正在逐步完善,社会保障金保工程正在建设之中,以政府为主导的社会保障公共服务意识还有待加强,提高社会保障管理的透明度与执行力。     

以市场检验推动公共服务型政府建设

20世纪80年代以来,在"新公共管理"运动的推动下,以英国、新西兰、澳大利亚为代表的一些国家普遍实行了"公共服务市场化"改革。这一改革浪潮席卷世界,并逐步发展成为大多数国家转变政府职能的一种主流模式。实践证明,与传统的政府"自给自足"和"垄断供应"模式相比,以市场检验为标志的公共服务改革大大降低了公共服务供给成本,提高了公共服务效率,改善了公共部门运行绩效,并为充分运用市场力量推动政府改革提供了新的机遇和动力。     

On the Relationship between Audit Tenure and Fees Paid to the Audit Firm and Audit Quality

Abstract

We investigate the impact of audit firm tenure, partner tenure, audit fees, fees for non-audit services and total fees on audit quality, as measured by discretionary accruals. Our sample consists of Spanish non-financial public companies for the years between 2006 and 2013. Results indicate that audit quality increases with audit firm tenure but decreases with partner tenure. Moreover, the level of fees paid to the audit firm seems to have a negative impact on audit quality, which is mainly driven by fees for audit services. In this regard, we do not observe any significant relationship between fees for non-audit services and audit quality. Our results also show that the negative relationship between either long partner tenures or high fees and audit quality does not occur when the tenure with the audit firm is long. Therefore, long audit firm tenures do not only seem to involve higher audit quality ‘per se’, but also moderate the negative effects of partner tenure and audit fees on audit quality. The results of this study, which are robust to several sensitivity checks, may be relevant for the current debate on auditor rotation and the joint provision of audit and non-audit services.     

Workplace bullying,workplace relationships and job outcomes for police officers in Australia

One alleged consequence of new public management (NPM) methods and practices, bullying, is seriously under-researched. The authors examined the impact of workplace relationships on police officer bullying and job outcomes. The quality of supervisor relationships seemed to buffer officers’ perceptions of bullying and, hence, their job outcomes. The consequences of the present post-NPM management practices are problematic, with negative implications for police officers in forming effective workplace relationships, which then negatively impact job outcomes, thereby affecting the quality of services delivered to the public.     

商业银行票据池业务拓展研究

近几年,商业汇票发展迅猛,已成为国内上下游贸易伙伴之间的主要结算方式。企业客户持有的商业汇票一方面具有仅次于货币资金的流动性,市场接受度高;另一方面,由于其金额的固定性导致再支付灵活性较差,若企业长期持有必然带来一定的资金占用成本与财务管理成本。商业银行为客户提供票据池服务,能帮助客户有效管理票据,并寻找票据流动性和收益性的平衡点。在市场已有的票据池产品服务功能基础上,商业银行和票据专营机构还可提供符合客户个性需求的票据池短期融资渠道和综合服务项目,从而实现双赢。