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1.
BPR has become a hot buzzword in management and information systems disciplines. However, there is a lacuna in recognizing the characteristics and the way of performing BPR. In this paper, we categorize the reasons for BPR failure as the lack of understanding of and the inability to perform BPR, and we reviewed BPR based on the four key concepts: fundamental, radical, dramatic, and process. We argue that SSM can be applied in performing BPR in the following ways:
- 1. (1) SSM can be a general methodology for BPR,
- 2. (2) SSM can be an analytical framework for BPR, and
- 3. (3) SSM is able to deal with the ill-defined and complex business situation in a BPR effort.