Social tourism and self-efficacy: Exploring links between tourism participation,job-seeking and unemployment

Social tourism is assumed to provide important psychological benefits for economically and socially disadvantaged populations. This study examines empirically whether these individual benefits are associated with socioeconomic benefits to society by focusing on unemployed individuals. Psychological benefits are addressed in terms of self-efficacy, and socioeconomic benefits, in terms of job-search behaviour. Findings from mixed-methods data reveal that holidays create enabling environments, which bring about positive changes in participants’ self-efficacy, contributing to positive effects on their job-search behaviour. Positive effects are also identified with regard to behaviours towards alternative paths to employment, such as volunteering. Given that these behavioural changes comprise major determinants of reemployment, it is suggested that social tourism may hold potential for incorporation into existing unemployment policies.     

Broadcasting and the Problem of Enforced Leisure during the 1930s

Abstract

For many people during the early 20th century, leisure was not a voluntary expression of one’s spare time, but rather a consequence of mass, long‐term unemployment caused by a global economic recession. In the context of the British labour market, millions of workers in the 1930s were the hapless casualties of what was commonly described at the time as ‘enforced leisure’. For these people, the relatively recent advancements in disposable income, leisure and social facilities, and living standards were of little relevance, in that they were forced to spend much of their time on the periphery of what were for most people everyday social activities. Drawing on Foucauldian theories of governmentality and archival research, this paper examines the ways in which early broadcasting sought to police the problem of enforced leisure and its perceived effects by rendering the experience and behaviour of the unemployed more governable.     

Integrating Persons with Disabilities into the Work Force

Abstract

Despite increased innovations in rehabilitation and laws, such as the Americans with Disabilities Act (1990), the unemployment rate for individuals with disabilities has consistently hovered in the 60%-70% area for decades. Extensive literature reviews indicated that one of the biggest barriers to employment opportunities for people with disabilities is employers' negative attitude. The purpose of the study is to measure the attitudes of foodservice employers toward hiring persons with disabilities and to assess the effects of these attitudes on employers' hiring practices. The survey population was foodservice employers who are members of Oklahoma Restaurant Association (ORA), and a simple random sampling approach was used to survey 500 ORA members. Factor analysis, multiple regression analysis, and one-way ANOVA were employed for data analysis. The study revealed a somewhat favorable attitude towards workers with disabilities among Oklahoma foodservice employers. The results also showed that prior positive working experience with persons with disabilities people contributed to favorable employer attitude. It was concluded that the more positive employers' attitude towards persons with disabilities employees, the more likely they are going to hire or continue to hire persons with disability.     

The mining sector and indigenous tourism development in Weipa,Queensland

A relatively high proportion of Indigenous Australians live in remote areas where a number of mines are located. Indigenous Australians are more likely than their non-Indigenous counterparts to be unemployed and to be living below the poverty line and in order to overcome this disadvantage it is important for Indigenous people to gain meaningful employment. In these remote areas, in addition to mining, tourism is seen as potentially providing substantial opportunities for Indigenous employment. However many of these Indigenous tourism enterprises will need on-going support to become sustainable. Mining companies have significant resources and infrastructure that could be used to help develop Indigenous tourism and a number of companies, as part of their corporate social responsibility agenda, have directly facilitated the development of Indigenous tourism ventures. This study examined Indigenous involvement in tourism in the Weipa region of north-west Queensland and the role of the then Comalco bauxite mining operation, now called Rio Tinto Aluminium, in assisting this development. The study revealed substantial enthusiasm about market opportunities for Indigenous tourism and potential support from the Comalco mine. However the mine did not see itself as being directly involved but saw itself as a facilitator working with some regional Indigenous organisations. However given the constraints these other organisations face, this approach by Comalco is likely to limit the effectiveness of the mine's efforts.     

Leisure motivation of people with physical and visual disabilities in Ghana

Leisure motivation is central to the provision of leisure services especially to marginalised groups such as disabled people who may have different interests from non-disabled people. Using cross-sectional data from 536 people with physical and visual disabilities, this study assessed the leisure motivations of disabled people in Ghana. The findings suggest that the motivations of people with visual and physical disabilities were fourfold, namely competence mastery, social, intellectual, and stimulus avoidance. The influence of social motivation varied across marital status and household size, while stimulus avoidance varied by type of disability, sex, and employment status. Competence mastery and intellectual motivation varied across sex and income levels. It was concluded that the leisure motivations of disabled people in this study are based on their personal circumstances; they are heterogeneous. The study recommends that research on leisure motivation should be conducted with reference to specific context and interpreted in relation to the individual’s circumstances.     

被忽视的真实力量:旅游非正规就业及其拉动效应

文章以我国经济结构调整为背景,指出当GDP增长率降低到8%以下时我国面临着很大的就业压力。通过文献的梳理,文章说明了在此期间,发展旅游业是解决结构性失业最有效的途径之一。但是,目前的大部分研究都只是把注意力放在了旅游正规部门的就业及其拉动效应上,而忽视了旅游非正规部门的就业。文章详细回顾了国内学者对旅游就业乘数的估算以及他们的结果与WTTC(世界旅行和旅游理事会)之间的差别,回答了这些差别产生的原因,指出WTTC低估了2001年之后的旅游就业效应。在上述基础上,文章利用差值法计算了旅游非正规就业的总量及其结构拉动效应。研究发现,从非正规就业的部门结构角度看,旅游就业的拉动效应远远高于WTTC和国内学者此前计算的间接就业效应;在2011年,它吸纳了2040.40万人在该行业工作,乘数效应达到9.98。因此,在结构调整时期,政府部门应该更加重视旅游非正规部门对就业的功能性作用。     

Meaningful activity and psychological models of non-employment

Study of the psychology of unemployment has been enhanced by the articulation of two models, one emphasizing personally generated activity: the ‘agency hypothesis’ of Fryer and Payne (1984); the other emphasizing ‘situational factors’: access to key categories of experience primarily provided by employment (Jahoda, 1982). This article broadens the debate to non-employment (unemployment and retirement) and points to a possible synthesis of models by considering the perceived nature of meaningful activity and factors involved in commitment to activity. It also proposes that if the processes involved in commitment are to be fully understood and a deeper understanding of the dynamics of adaptation and reaction to change is to be gained, then the dimension of ‘personal history’ of time-use needs to be added to those of ‘agency’ and ‘situational’ factors. A life themes, lifestyle approach is advocated as one way of undertaking this.     

Employment of the workforce with disabilities in the hospitality industry

A three-stage Delphi study was conducted with experts and professionals working in the fields of disability and hospitality in order to identify some basic principles with respect to employment of people with disabilities (PWD). The potential effects of employing PWD on safety, cost, efficiency, service quality and management were investigated. Potentials and limitations of people with different types and degrees of disabilities with regard to jobs in the hospitality industry were also questioned. A notable guiding principle emanating from this study is that hiring of employees should be based on merit, suitability and capability of the candidate, regardless of the presence or degree of disability. Another important outcome is that the job or task appointed to PWD should not deteriorate the disability. A common guideline expressed by the participants was that jobs which critically require a certain sense or ability are not suitable for PWD who do not possess this sense or ability even with the aid of technology or by other means. However, apart from such extreme and obvious cases, experts mostly agree that PWD can fulfill any task in the hospitality industry as long as their professional knowledge and skills fit those tasks.     

大型主题公园发展与城市居民就业——对华侨城主题公园就业分配的考察

传统城市旅游就业研究侧重总体效应评估,忽略了具体的就业分配,也缺乏对就业者生活境况的实际考察,这正是旅游就业研究的"断层"。文章通过对华侨城主题公园这一典型城市大型旅游项目的探索性案例研究,围绕城市大型旅游项目开发能否为本地居民创造就业,改善就业者生活境况展开讨论。文章首先指出,中国城市大型主题公园与欧美主题公园在就业分配及就业者生活境况方面存在较大差异,欧美国家的研究结论并不能直接借鉴到中国。案例研究的结果表明:第一,主题公园这类城市大型旅游项目所创造的就业具有结构性(包括正规部门就业和非正规部门就业),不可等同视之;第二,这类具有结构性就业的分配呈现明显的"外向型"特征,主要面向外来务工者。在没有其他干预的情况下,这类旅游项目开发所带来的就业将主要面向外来务工者;第三,就业者的实际生活质量并不乐观,旅游就业在改善就业者生活质量的积极效果不宜夸大。该研究为反思传统城市旅游就业评估提供了新思路和新证据。     

Hospitality codes and Social Exchange Theory: The Pashtunwali and tourism in Afghanistan

The Afghan people are shrouded in rumour, myth and superstition. Drawing upon insights from military personnel, intelligence operatives, journalists and others, this study uses Social Exchange Theory (SET) to frame our understanding of their underpinning cultural code, the Pashtunwali. The study contributes both theoretically and empirically: The nature of the Pashtunwali highlights that SET cannot adequately frame some cultural exchange practices and a hybrid framework for negotiated and reciprocal exchange is presented. Furthermore, contextually, this is the first study that explores a code of hospitality through a social exchange lens to explore potential tourism development. A framework exists upon which commercial activity can be built without altering beliefs, social dynamics or day to day pursuits. For commercial development to be successful, it must yield similar or greater levels of income to those that currently exist, more importantly, traditions of autonomy and self-dependence will affect employment and training within an emergent tourism industry.     

Retention Factors of Tipped Hourly Employees in the Casual Dining Restaurant Segment: Exploratory Research in Central Florida

ABSTRACT

Hourly employee retention has been a major area of concern for casual dining restaurant operators. The current exploratory research employed a self-administered questionnaire asking 96 tipped casual dining restaurant hourly employees from 12 different restaurants in the Central Florida region of the United States to rate the importance of 21 employment characteristics of their job and their actual experience with these employment characteristics. The findings revealed that the most important employment characteristics were: flexible working hours, consistent working hours, and nice people to work with. These findings differed from a similar previous study done in 2004 with quick service restaurant employees who rated nice people to work with, humane approach to employees, and hourly wages as the most important employment characteristics. The current study showed statistically significant differences between the level of importance and actual experience attached to 18 of the 21 employment characteristics, which could explain some potential areas of misperception between hourly employees and managers in the industry. These variations can consequently help to explain the high turnover and low retention of employees in the tipped positions in the casual dining restaurant industry. Implications for management are discussed.     

旅游型海岛游客与居民时空间行为研究——以辽宁省长海县为例

旅游型海岛承担着生活和旅游的双重功能,明晰游客与居民的时空间行为特征,对海岛空间优化、基础设施配置等具有现实意义。辽宁省长海县是典型淡旺季分明的旅游型海岛,本研究基于实地调研和空间分析方法,分类刻画游客与居民活动行为模式及其活动-移动时空特征。结果表明：（1）受旅游淡旺季影响,海岛年内活动群体空间集聚区域明显分异,形成了旺季围绕景点、浴场等场所,淡季围绕家、村镇中心等场所的游客与居民时空间行为模式;（2）游客和居民活动行为的时空特征明显,游客出行频次更多,行为空间范围更广,大长山岛镇中心和广鹿岛镇中心是游客前往景点和浴场的集散地之一,也是居民日常活动的集散地,是游客和岛民行为空间重叠区域,也是海岛共享度最高的空间。（3）游客时空间行为受行为目的、偏好和活动组合影响,居民时空间行为主要受社会角色、个体社会经济属性影响,群体时空间行为影响因素存在显著差异。本研究可针对旅游型海岛的基础设施空间优化配置、海岛社会空间效率提升、海岛国土空间规划等方面提供参考依据。     

The multiplier impact of tourism in the okanagan

The primary objective of this study is to examine the economic impact of tourism on the Okanagan Region, (B.C., Canada), by evaluating the multiplier effects of tourist expenditure on the generation of income, sales and employment. Specifically, separate multipliers are calculated in order to identify the relative contribution of four major types of tourists, namely: (a) Non-residential Visitors, (b) Residential Visitors (B.C.), (c) Day-trippers, and for the first time, (d) Convention Delegates. This study utilizes the Archer tourism multiplier methodology by adopting a price level adjusted twenty-nine sector input- output framework as the basis for calculating the tourist multipliers. Unlike the earlier studies that are based on primary data, this study uses secondary data.     

Current Human Resources Practices Affecting the Employment of Persons with Disabilities in Selected Toronto Hotels

Abstract

Due to the continuous growth of the hotel industry, Canada's highest employment rate since the 1980s boom, an aging labour pool, and shortages in talent across a range of key economic sectors, hotel organisations could face strong competition from other industries for skilled labour. In light of these potential labour shortages, persons with disabilities could represent an important under-utilised labour source for hotel organisations if the latter provide appropriate accommodating measurements and supporting human resources policies and programmes. This case study provides a snapshot of current human resource practices affecting the employment of persons with disabilities within a small number of Toronto hotels. The complexity of defining people with disabilities, the limitations of Canada's legal framework and the limited awareness, understanding, and communication between persons without a disability and people with a disability within the case study organisations seems to enforce a reactive approach. Changes and shifts in areas such as communication, awareness, and education might lead the participating hotel organisations to proactively recruit and integrate a highly motivated and committed group of employees. Despite the inability to generalize the findings across and to be representative of Canada's hotel industry, this study could be seen as a starting point for further research in the exploration of human resource practices and challenges affecting the employment of persons with disabilities in hotel organisations in Toronto and across Canada.     

A Framework for Human Resources Development Strategy at the Macro-Level

Summary

This article focuses on human resources development (HRD) strategy for the tourism sector. It describes a framework based on the strategic planning process comprising a series of steps to examine the conditions of tourism employment and the labour market at a destination and to identify barriers to HRD. Experience shows that the success of a strategic plan relies on the involvement of all players in the tourism industry in its elaboration and implementation, and it is argued that an advisory body must be created to develop HRD strategy.

A case study is presented illustrating one of the stages of the process-a situational analysis of tourism human resources and education provision in the northeastern Brazilian State of Bahia.     

The role of social ties and communication technologies in visiting friends tourism- A GMM simultaneous equations approach

This study has two objectives: to examine the interplay between communication technologies, social ties, attractiveness of destination and distance, focusing on the visiting friends tourism; and to further distinguish the visiting friends sub-segment from the visiting relatives' one. We pursue a quantitative approach by analyzing survey data among 300 respondents who maintain connections with friends overseas, while accounting for endogeneity and simultaneity concerns. We find further justification of the need to study visiting relatives and visiting friends separately. We demonstrate that the use of different communication channels is not monolithic; some media are negatively correlated with travel to meet in person, while other media and meetings in person are mutually reinforcing. Yet, the ongoing advances in communication technologies, on the one hand, and in transportation, on the other, entails that the interplay between communication technologies and face-to-face meeting will evolve, hence, it should continue to be explored in future research.     

Restoring the dignity of indigenous people: Perspectives on tourism employment

The importance of dignity in tourism employment and the positive impact of Indigenous tourism activities are increasingly acknowledged. Nevertheless, the dignity and well-being of Indigenous people in urban tourism workplaces have received limited attention. Drawing on Indigenous Mexicans as a case study, we use cross-disciplinary concepts of dignity and humanistic management to address this gap by developing recommendations for restoring dignity to Indigenous groups through tourism employment in urban destinations. We explore how tourism employment has resulted in violations of the dignity of Indigenous peoples and illustrate how changes in employment practices across economic, sociocultural, and psychological dimensions can contribute to dignity restoration. By doing so, we advance a conceptual understanding of dignity and guide its practical implementation in tourism employment and management, and policy. Finally, we argue that dignity-restoring practices may also result in improved company performance and reputation as well as contribute to the sustainable development goals.     

The Knowledge Café–A Knowledge Management System and Its Application to Hospitality and Tourism

SUMMARY

Knowledge management is identified as a key success factor in most industries today. While data or information can be stored independently from people, knowledge is bound to people who use it for their interactions. The main goal of knowledge management is to improve the usage of knowledge in the enterprise. Knowledge management systems are not only organizational memory information systems. They also contain organizational standard procedures and a certain cultural attitude. A reference framework gives implementation hints mainly influenced by technical possibilities. The knowledge management system reference architecture contains layers of sources, repositories, taxonomy, services, applications and user interfaces. A software tool that largely corresponds to this reference framework is the Knowledge Café. Possible applications of this tool to the area of hospitality and tourism are described in this paper.     

Consumer Socialization Agency: Implications for Family Decision-Making About Holidays

This paper investigates the influence young adult children living at home have over parents’ holiday decisions. “Consumer socialization agency” (CSA) was developed as a measure to capture the intercession or mediation one person accepts from another person about consumption issues. The analysis was conducted through a dyadic method, which involves collecting data from and analyzing data about pairs of people (dyads); in this case, parents and their children. CSA was related to family size and gender+ but more closely related to family communication style. Families fostering an open, issue-based communication style seem to have the highest likelihood of children socializing parents.     

How human resources management best practice influence employee satisfaction and job retention in the Thai hotel industry

Human resources management (HRM) practices are hotel management tools that contribute to organizational success. The purpose of this study was to evaluate how soft HRM practices in the Thai hotel industry affect job satisfaction and job retention. This study focuses on soft HRM practices, which draws on theories of commitment and motivation. Soft HRM refers to human relations between staff and the hotel organization. A quantitative approach was employed using multiple regression technique with a stepwise method for data analysis. It was found that employee satisfaction is not fostered by increasing remuneration, but is more related to the quality of working life, good leadership style, regular training, employment security, the hotel's brand image, and employees' personal traits, a most important aspect. The findings from this study provide a comprehensive framework for both academic and managerial responses to resolve the labor and skill shortage crises. Equally important is the extrinsic and intrinsic motivation and personal attitude theory that underpins employee job satisfaction in this study.