New energy benchmarking model for budget hotels

Hotels in some countries or regions can not currently establish the energy benchmarking model based on statistical analysis due to the lack of building data. In this case, it is a question how to define an energy benchmarking model with fairness and comparability. To alleviate this problem, this paper, taking the budget (limited service) hotel as an example, develops an energy benchmarking model with composite indicator. At first an energy efficiency indicator is defined as EEUI (Equivalent Energy Use Intensity), which is indicated by energy consumption of unit hotel characteristics. The hotel characteristics involve both the business characteristics and energy use characteristics. The proposed energy benchmarking model is expressed by the weighted sum of major factors impacting on energy use, where EEUI is regarded as the dependent variable while the major factors are regarded as the independent variables. The coefficients of the independent variables are determined by the optimization model built in this paper. In the optimization model, the benchmark value of EUI (energy use intensity) provided by the nation or hotel industry is used as the benchmarking target. Finally the proposed energy benchmarking model is tested on the budget hotels. The purpose of this paper is to provide a simple energy benchmarking model with fairness and comparability to support the macro planning and management of energy saving and emission reduction urgently required by the hotel industry.     

Energy use and management in hotels in Hong Kong

This paper reports on a study of energy use in 16 quality hotels in Hong Kong. An overview of energy use in these hotels is firstly presented, and this is followed by a detailed analysis of energy use in one of the 16 hotels. The overview indicates that the energy use situation in hotels in Hong Kong is very much diversified. The total energy use in a hotel is dominated by electricity, with the greatest portion for air conditioning because of sub-tropical climate. A detailed multiple variable regression analysis indicated that a number of hotel operating parameters as well as climatic condition can affect electricity, diesel and gas use in a hotel building. In order to achieve both operating cost saving and environmental protection, it is recommended that an energy management programme be established, and key elements of such a programme based on the experience of implementing energy conservation strategies in hotels in Hong Kong are highlighted.     

Power consumption modeling and energy saving practices of hotel chillers

Hotel buildings consume a significant amount of energy, especially their chiller systems. This study aims to create a model of the power consumption of the hotel chillers, and to identify the practical means to reduce the power usage of chillers. The examined parameters include air-conditioned floor area, guest floor area, gross floor area, number of employees, room occupancy, food cover, outdoor air temperature, window velocity, service type and relative humidity. It is anticipated that the developed modeling equation may provide a reference for hotel engineers to forecast any diagnostic problems and form a benchmarking indicator for comparing chillers’ energy efficiency. A survey of hotels in Shanghai was carried out to collect energy consumption data of chillers during air-conditioned cooling months. Regression analysis indicates that number of staff was a major and statistically accepted factor in explaining the electricity consumption of chiller in hotels. In addition, the paper discusses some means and suggestions in reducing chillers’ power consumption.     

Energy conservation in large-sized hotels: Insights from a developing country

Tourism can drive positive, transformative changes in modern societies, but also becomes a source of significant environmental externalities. This is often the case for developing economies where the problem is exacerbated by immature national sustainability agendas. Targeted research, accounting for the local context, is necessary to enable transition of developing countries towards more sustainable patterns of tourism development. This study targets the hotel sector in Iran, one of the most energy inefficient hotel sectors around the world, to explore its pathway towards environmental sustainability. The dominance of domestic ownership and control and the prevalence of international economic sanctions are the distinctive features of the Iranian hotel sector. The study pinpoints reconfigurations in technology, knowledge, legislation and behavioural norms as the determinants of the sector’s environmental sustainability quest. Domestic hospitality companies should champion transformative pro-environmental changes in the Iranian hotel sector until international economic sanctions are lifted.     

Developing energy conservation and carbon reduction indicators for the hotel industry in Taiwan

This study develops and weights energy conservation and carbon reduction (ECCR) indicators for the hotel industry in Taiwan to create an instrument to help address climate change. Eighteen semi-structured interviews were conducted with senior hotel managers, environmental specialists, and government officials to identify the preliminary ECCR framework. An expert panel then was invited to review the structure of ECCR criteria and the compiled criteria in a structure for item modification. An analytic network process questionnaire survey was employed to determine the relative weights of the criteria. The data analysis reveals seven categories in the ECCR framework: communication and participation, top management commitment, energy, water, waste, building, and purchasing. A total of 32 indicators were identified and prioritized in terms of their relative importance to ECCR contributions. The results of this study suggest that the success of ECCR implementation depends primarily on management support and staff engagement. Hotel operators can improve their environmental management by initiating ECCR practices based on the proposed ECCR indicators.     

Social responsibility and total quality in the hospitality industry: does gender matter?

This empirical study examines the role of gender diversity in top management teams (TMTs) and their impact on corporate social responsibility (CSR), which is an underexplored topic within the hotel sector. Based on stakeholder theory, we argue that the relationship between gender diversity and hotel performance is indirect and mediated by CSR. Our study also analyses how the implementation of total quality management (TQM) and CSR influences hotel stakeholder results, and hence business performance. Using a sample of Spanish hotels, we provide evidence that gender diversity in TMTs increases the level of implementation of CSR within the hotel industry. The results show that the impact of gender diversity on hotel performance is mediated by CSR. The findings also suggest that the adoption of TQM and CSR management philosophies improves the capacity of hotels to benefit their stakeholders, and that this improvement has a positive effect on hotel performance.     

Exploring the Financial Leakages in the Classified Hotels in Jordan: A Managerial Perspective

The study aimed to provide a better understanding of financial leakages in a sample of classified hotels in Jordan in terms of its reasons, its channels, and potential ways to reduce it from hotel managers’ perspective. Eighteen semistructured interviews were conducted with hotel managers. The results showed a high level of awareness regarding financial leakages by hotel managers. Furthermore, the main reasons for financial leakages included: the high cost of energy, the need to import products not produced locally, and the lack of awareness of sustainability practices. The main channels of financial leakages were: importing furniture and electronics, human resources, and food and beverages not produced in Jordan. The study’s main suggestions are to reduce financial leakages, especially energy consumption, and to increase trust in local products.     

Impacts of peer-to-peer accommodation on the hotel industry: Hoteliers’ perspectives

The sharing economy is a new phenomenon that has considerable implications for traditional industries in general and the hospitality sector in particular. Although some recent studies have investigated the effects of sharing economy on the hotel industry, they primarily focused on quantifying its effects which are not exploratory for a phenomenon. This study attempts to achieve two research objectives. First, an exploratory qualitative method via a semi-structured in-depth interview is employed to investigate the impacts of P2P accommodation on the industry from hoteliers’ perspectives in China. Second, the current study provides valuable insights about traditional hotel marketing and operations. A social science perspective is proposed because prior hospitality research, merely in its commercial sense, fails to capture the essence of hospitality. Results indicate that P2P accommodation has effects on the hotel industry in terms of host–guest interactions, product offerings, staff empowerment, and platform collaboration. The study also suggests that the extent to which P2P accommodation impacts the hotel industry is different in terms of hotel star ratings and operating model. P2P accommodation and the hotel industry in China have a supplementary relationship. This study contributes to social studies of the hospitality literature by gaining insights from hotel senior management level. It also has great implications for the hotel marketing and management practices within the sharing context.     

Exploring the Differences in Hotel Guests' Willingness-to-Pay for Hotel Rooms With Different Views

This study investigates differential hedonic pricing in relation to the choice of different hotel room views and floors and attempts to find out the determinants of respondents' willingness-to-pay (WTP) based on the their sociodemographics, psychological inclinations, and other travel-related variables. The findings reveal significant differences between WTP amounts among hotel rooms with five different views. More specifically, this study found significant differences between WTP amounts for rooms on the 1st floor compared to those on the highest floor (20th floor) in a hotel. The results supported the rationale for setting up specific hedonic pricing strategies by hotel managers. Importantly, some significant determinants were obtained in predicting WTP amounts, providing a better understanding of how differential pricing strategies may be applied in the hotel industry.     

Assessing Hotel Cost Control Through Value Engineering: A Case Study on the Budget Hotels in a Middle-sized City in China

This study employed a value engineering approach to identify and evaluate the factors integral to the efficiency of operation and management of the budget hotel sector in China. A combination of qualitative panel judgments and quantitative statistics was applied in the analysis of a Chinese budget brand which is publicly listed in the USA. Findings reveal that out of the six categories of costs identified, the two items of standard room cost and energy & maintenance achieved the ideal value, while lease rental and human resources are overvalued, with franchise fee and refurbishment cost being undervalued. The implication for hotel investors as well as operators is that for the budget sector to fully realize its potential, a delicate balance needs to be obtained so that resources can be more evenly distributed and customer experiences enriched.     

中国酒店业能源消耗水平与低碳化经营路径分析

低碳旅游是在低碳经济背景下旅游管理研究的热点问题。旅游业虽然被认为是低碳经济的一个重要组成部分,但关于旅游业的能源消耗水平研究一直缺乏定量研究成果。文章以中国酒店业为例,采用投入产出分析方法,对中国酒店业的能源消耗水平进行了定量分析。研究表明,中国酒店业每万元的总产出需要消耗330.99千克标准煤。通过产业部门间的比较研究,发现中国酒店业整体仍然处于高耗能阶段,酒店业在节能减排以及发展低碳经济方面还不具有比较优势;通过比较研究,发现中国酒店业能源消耗水平与部分发达国家相比,还存在很大差距;通过与本地居民能源消耗水平的比较,发现酒店住客的日常能源消耗量远远高于城市居民日常生活的能源消耗量。最后,针对中国酒店业在能源消耗方面存在的问题,提出了中国酒店业低碳化经营的发展路径。     

Exploring the Factors Affecting Hotel Outsourcing in Taiwan

Two studies were conducted to examine factors affecting hotel outsourcing in Taiwan. In study 1, interviews with senior hotel managers were analyzed to explore the factors determining a hotel's outsourcing of different services. The results of the questionnaire survey used in study 2 indicated that the current and desired percentages of outsourcing for international tourist hotels in Taiwan were very low, indicating that strategic outsourcing has not received much attention in that part of the Taiwanese hospitality sector. The hotel departments that were most often outsourced were housekeeping, security, maintenance and information systems. Study 2 also showed outsourcing decisions were based only on a hotel's resources. The effect of predicting outsourcing was not significant for transaction costs. The results of this study provide both hotel management and outsourcing service providers with insights into hotel outsourcing in Taiwan.     

Determining factors in entry choice for international expansion. The case of the Spanish hotel industry

The hotel sector, as a service industry where it is possible to separate capital investment from management skills, is a clear example of how internationalisation can be modelled without shareholding involvement through foreign direct investment. This paper is an empirical examination of the key factors influencing the decision process carried out by Spanish hotel companies in choosing an entry mode for international expansion. The main objective is to verify whether the concepts derived from the transaction-cost, agency and the strategic theories of organisational capability and knowledge in companies can really explain the mode of foreign expansion employed by the Spanish hotel sector. This study will allow comparison of findings on holiday resort hotel chains with other analyses on the international hotel industry.     

Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector

This study examines the role of knowledge agents as key enablers in the process of creating and updating the environmental knowledge base of a firm and, in doing so, having a positive effect on business performance. From the perspective of a hotel as the most important cog in the machinery of the hospitality sector, knowledge agents are those individuals who can provide information and knowledge that enables the firm to deal with environmental issues effectively. The paper describes an empirical, longitudinal study of 87 organisations in the Spanish hospitality industry. The results highlight the importance of the relationship between knowledge agents and environmental knowledge for business performance. Furthermore, our findings indicate that the role of knowledge agents is also relevant for the future management of the environmental knowledge base of a firm within the hospitality sector.     

The impact of quality management on productivity in the hospitality sector

This paper attempts to determine the relationship between quality and productivity in the hospitality sector. Although both variables are crucial to the competitive and value creation processes in hotels, few empirical studies have explicitly analyzed the relationship between them. Thus, we estimated a production function for a hotel sample that shows how a set of determinants influences labour productivity. Among these determinants we included different quality variables, defined from the point of view of total quality. The estimation results show a direct and significant effect of quality on labour productivity. This suggests that the implementation of total quality management (TQM) systems, or the adoption of the TQM principles, have a positive impact on hotel labour productivity.     

Innovation activity in the hotel industry: Evidence from Balearic Islands

The paper provides empirical evidence on technological activity in the Spanish service sector, in particular for the tourist accommodation in the Balearics. The study wants to fulfil the lack of analyses in the field of tourism. Commonly, the study of innovation activity has been carried out from a manufacture perspective, for that reason the paper discusses the precise definition of innovation in accommodation services. The data refer to a large representative sample of hotels in Balearic Islands (Spain), providing a homogeneous set of information. The results show as higher-categories hotels are more innovative than lower-categories hotels; an aggregated measure of technological innovation presents a rate over the average for hotels that belong to a chain, and that for hotels under management contract. Half of innovative companies adjust the human capital skills and abilities. The hotel industry is a supplier-driven sector that innovates introducing R&D embodied technology rather than undertaking internal R&D activities.     

Tourist arrivals,energy consumption and pollutant emissions in a developing economy–implications for sustainable tourism

Sustainable tourism management policies should aim at maximising economic benefits from tourist arrivals while minimising associated adverse impacts on the environment. This study assesses the short-run and long-run relationships between tourist arrivals, per capita economic output, emissions, energy consumption and capital formation, citing Nepal as a specific case study. We developed four hypotheses and tested them using time-series econometrics based on the autoregressive distributed lag model and Granger causality tests. The results provide strong evidence of an economy driven tourism sector where expansion in economic output leads to expansion in tourist arrivals. More tourist arrivals, in turn, generate positive impacts on gross capital formation. Energy consumption negatively affects tourist arrivals, calling for increased attention towards improving energy efficiency and energy diversity. We conclude that national policies to increase tourist arrivals should be integrated with national energy and environmental policies in order to facilitate the transition towards a sustainable tourism sector.     

The Impact of Culture on Self-Service on Technology Adoption in the Hotel Industry

Abstract

Increasingly technology based solutions are being used to deliver customer service within the international hotel sector. Frequently, these are being driven by cost and operational efficiency concerns, rather than customer service concerns. The argument is presented in this paper that the undifferentiated use of these solutions across international hotel chains without consideration of the diversity of national cultures that may utilize these services may impact negatively on customer service and organizational performance. A number of propositions are suggested both for further academic research and as factors for consideration by hotel managers in this sector.     

Improving hotel budgetary practice—A positive theory model

Budgeting is the most widely used management accounting technique. This research considered contemporary hotel sector practice and theory concerning budgeting. The rationale for existing practice was further explored through qualitative research. This led to the development of recommendations concerning budgetary processes within the hotel sector.The results identified some aspects of practice that can be improved, particularly participation in the budgeting process at lower management levels in organizations and the financial training needs of non-financial managers. These findings have implications for management in the industry and recommendations for how current budgeting practice in hotels can be enhanced are given.