Job involvement,commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.     

The redefining of later life through leisure: music and dance groups in Brazil

ABSTRACT

The present study aimed at understanding the meanings that older adults attribute to two group leisure activities: dance classes and music get-togethers. The research question was: What are the meanings that older adults construct through group leisure activities? The study used ethnographic methods, specifically participant observation and in-depth one on one interviews. Two groups were selected in the city of Rio de Janeiro, Brazil. In total, 32 in-depth interviews were conducted, 16 in each group. Data analysis included the development of categories, and entailed constant comparison between the two cases, which were then interpreted in terms of Consumer Culture Theory due to its relevance to leisure in contemporary societies. Six categories of meanings were identified in each group. Of these, five were common to both groups (well-being, hedonism, social connectedness, identity construction, and learning) and one category in each group was activity-specific: rediscovery of the body (dance) and nostalgia (music). The results of the study show how ageing becomes an asset to the individual rather than a liability, leading to a redefinition of what later life can be. In particular, we provide a novel perspective on leisure in later life by focusing on Brazil – an emerging country with a relational culture and high social inequality.     

An investigation of the role of justice in turnover intentions,job satisfaction,and organizational citizenship behavior in hospitality industry

The relationship of organizational justice perceptions of hotel employees in North Cyprus with various work-related variables was investigated. A total of 208 employees and their managers filled out questionnaires. It was found that distributive justice tended to be a stronger predictor of all of the study variables compared to procedural justice. Findings suggest that the fairness of personal outcomes that employees receive may have more impact on turnover intentions, job satisfaction and organizational citizenship behavior (OCB) than the perceived fairness of a firm's procedures. It was also found that even though improved job satisfaction seems to be related to OCB, organizational justice seems to be the key factor that has a strong effect on both OCB and job satisfaction.     

Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention

The variation of individual employment characteristics may influence how employees feel about their work environment. This study intended to identify employment characteristics that influenced employee satisfaction with work environments related to employment retention. Factors played different roles in measuring job satisfaction and employee retention according to individual employment characteristics, while factors related to the work environment (location, communication, accomplishment, and department) should be addressed regardless of employment characteristics. It is recommended that hoteliers provide a customized improvement agenda directed to and focused on individual groups according to that group's employment characteristics.     

Women,work, and leisure: The days of our lives

Abstract

Utilizing a qualitative research methodology, this study attempts to identify and understand the experience of enjoyment (or lack thereof) within the work and nonwork (i.e., family, leisure) spheres of working women. Specifically, the study attempts to identify the contexts in which professional and blue‐collar women experience flow (Csikszentmihalyi 1975) or its antithesis (i.e., anti‐flow) which can be characterized by boredom, frustration, and anxiety. In addition, the study examines the nature and the meanings of these experiences within the work/nonwork lives of these women.

Findings of this study suggest that professional women tended to experience flow in both work and nonworking settings, while the blue‐collar women tended to experience flow only in their nonwork (i.e., home, leisure) spheres. Both groups experienced some degree of anti‐flow when they performed tasks which were repetitious, tedious, and simplistic, regardless of the setting. While such tasks constituted a very small part of the professional women's jobs, they formed the major part of the blue‐collar women's jobs.     

The influence of leisure and travel experiences on the school enjoyment of adolescents: a panel analysis

ABSTRACT

This research note examines the influence of experiential activities and family travel experiences on the school enjoyment of adolescents by applying a panel regression analysis. The authors used data from the Korean Children & Youth Panel Survey (KCYPS) for data analysis and performed a one-way fixed effect regression and a feasible generalized least square (FGLS) regression analyses. The findings reveal that 1) higher levels of satisfaction in experiential activities could enable adolescents to better enjoy their school lives and 2) the frequency of family and group trips had a positive impact on adolescents’ school enjoyment. However, the frequency of experiential activities was negatively associated with adolescents’ school enjoyment. This research discusses the implications with regard to the influence of leisure and family travel experiences on the school enjoyment of adolescents based on the findings.     

The Effects of Job Demands,Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry

ABSTRACT

This study develops and tests a model which investigates the simultaneous effects of job demands, job resources, and a personal resource (intrinsic motivation) on emotional exhaustion and turnover intentions. Frontline hotel employees in Ankara, Turkey serve as the study setting. Among others, results show that job demands (role conflict and role ambiguity) trigger frontline employees' emotional exhaustion and turnover intentions. Job resources (supervisory support, training, empowerment, and rewards) and intrinsic motivation reduce emotional exhaustion. Implications of the findings are discussed and directions for future research are offered.     

The effect of effort expenditure,job control and work-home arrangements on negative work-home interference in the hospitality industry

This study investigates the role of job expenditure and job control on negative work-home interference according the Effort-Recovery model. In addition, the role of work-home arrangements, as a measure of home control, is investigated. This study concerns higher educated employees who have been graduated from a business university. Working overtime, work-home arrangements and autonomy were significantly related to negative work-home interference giving proof to the Effort-Recovery model. Especially employees who work in the hospitality industry indicated significantly more working overtime and less being positive about the work-home arrangements while these were the most important predictors of negative work-home interference. The results give directions to what HRM policies organizations should pay attention to, to minimize negative work-home interference and its negative consequences among their employees.     

Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations

In this study, we developed and tested a new model of how organizational support affects the organizational work environment and atmosphere that facilitates creativity. A field study of 320 employees showed that organizational support was positively related to the work environment for knowledge sharing, motivation, procedural justice, and promotion. Further, the work environment plays a mediating role between organizational support and employee creativity. These measures of an organization's environment of procedural justice are related to employees’ motivation and knowledge sharing, which predict employees’ promotion.     

The role of research in the hospitality industry: A content analysis of the IJHM between 2000 and 2005

This article analyzes academic research from the International Journal of Hospitality Management (IJHM), as it applies to the dimensions of the management process related to the Research Methodologies proposed by Ritchie [1987. Roles of Research in Tourism Management. In: Ritchie, J.R.B, Goeldner, C. (Eds.), Travel, Tourism, and Hospitality Research. Wiley, New York, pp. 13–22]. This analysis provides insight on the evolution of research published in the IJHM from 2000 to 2005 and compares the results with previous studies. The IJHM has evolved in to an empirical journal with highly sophisticated methodologies and procedures. Therefore, the intention of this article is to provide a vision of the current research efforts in hospitality while providing a better contextual understanding of the directions and trends in qualitative and quantitative research methodologies.     

The moderating roles of job control and work-life balance practices on employee stress in the hotel and catering industry

This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands × job control × work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand–control model, managerial practice and future research are provided.     

The Relationship Between Father Involvement in Family Leisure and Family Functioning: The Importance of Daily Family Leisure

The purpose of this study was to examine the relationship between fathers’ involvement in family leisure and aspects of family functioning from both a father and young adolescent perspective. The sample consisted of fathers and their adolescent child from 647 families throughout the United States. Results from both the father and youth perspective indicated significant relationships between father involvement in both core and balance family leisure with family cohesion, family adaptability, and overall family functioning. Satisfaction with core family leisure that included the father's involvement was the single strongest predictor of all aspects of family functioning from both perspectives highlighting the importance of regularly occurring home-based family activities such as eating dinner together, participating in hobbies and informal sports or yard activities together, watching television together, or playing board games and video games together. Discussion and implications for fathers, families, practitioners, and future research are presented.     

Effects of psychological contract breach on attitudes and performance: The moderating role of competitive climate

The performance of hotel employees is an important driver of customer satisfaction, which in turn affects hotels’ financial outcomes. Hotel managers should encourage their staff to deliver quality service and should inspire them to perform their best. This study advances a multilevel model that draws connections among competitive climate, organizational identification (OID), job performance, affective commitment (AC), and psychological contract (PC) breach from a sample of hotel staff. The results indicate that (1) PC breach is negatively related to OID and AC, (2) OID and AC have a significant positive relationship with job performance, and (3) competitive climate at the organizational level moderates the effects of OID and AC on hotel workers’ in-role performance. These results offer valuable implications for managers to produce more efficient hotel human resource management techniques.     

The role of perceived behavioural control in the constraint-negotiation process: the case of solo travel

This study extends the leisure constraint-effects-mitigation model to the perceived behavioural control (PBC)- constraint-negotiation model by adding PBC. Three competing models were tested to determine which model best fits the data. Results suggested that PBC mediates the relationship between motivation and negotiation, and there is a direct path from motivation to participation. Findings contribute to deepening and broadening the theory of leisure constraint negotiation because the new variable was successfully added to the original model and the model was extended to new settings (i.e. solo travel and non-Western).     

The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting

Service organizations are looking for ways to better deliver consumer value and to increase consumers’ purchase intentions. Organizations can differentiate themselves by making their services easier to consume, that is, more convenient. Service convenience is complex and is comprised of five convenience types, namely, decision, access, transaction, benefit, and post-benefit. Research into service convenience has examined how these types of convenience affect consumers’ experiences and intentions, but limited research has studied it within a leisure setting. With data collected from a sample of 443 Taiwanese, this research uses mediated regression to examine the influence of the five types of convenience on consumers’ behavioral intentions, and the mediating role satisfaction plays in the relationship. The findings indicate that only benefit and post-benefit convenience are associated with improved behavioral intentions and that satisfaction partially mediates the relationship for those two types of convenience. The implications for theory and practice are discussed.     

The Effect of Educational Level on Job Satisfaction and Organizational Commitment: A Case Study in Hospitality

ABSTRACT

The hospitality industry is characterized by the close personal interaction between employees and customers. Consequently, the study of certain constructs that influence this relationship, such as organizational commitment and job satisfaction, is a key factor in ensuring business success. Furthermore, there are a number of variables that can, in theory, help to explain the levels reached by these constructs, one of the most important being educational level. Using this as our starting point, this article aims to determine the effect of educational level on the job satisfaction and organizational commitment of hotel employees in the province of Cordoba, Spain. As such, the study found that educational level does not influence job satisfaction. However, it does have an inverse effect on organizational commitment where the lower the educational level of employees, the higher their commitment. This result is consistent with the temporal component of both constructs, since job satisfaction is related to more ephemeral influences while organizational commitment is related to job security. In this respect, the study determined that employees with a lower educational level are more affected by the lack of job opportunities and more likely to express higher levels of gratitude for the job they have been able to secure and maintain. Knowledge of this relationship can be useful in designing more successful ??human resource strategies, such as employee recruitment, job profiles, and training schemes.     

The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival

Since the 1990s Europe and other continents have been organising a significantly larger number of festivals with the objective of stimulating tourism and exploiting potential economic opportunities. The prominence of these events has led to intense competition between festivals in attracting visitors and it has become important to analyse factors which might influence attendees’ retention. Drawing on existing literature on retail and service sectors, this study aims to identify the role played by emotions, hedonism, satisfaction, and social identification in mediating the effects of environmental factors on attendees’ re-patronizing intention. This study includes an on-site survey of 449 visitors attending an Italian festival gaining in popularity, and analyses data using a structural equations model. Results suggest that hedonism and social identification are key-facilitators between environmental cues and attendees’ re-patronizing intention.     

Investigating the role of festivalscape in culinary tourism: The case of food and wine events

This paper analyses the importance of festivalscapes in determining emotions, satisfaction and future behavior of participants at food and wine events. The study applies a structural equation model (SEM) with latent variables to survey responses of visitors to the “Friuli DOC” Italian festival. The main results are that festivalscape and emotions have significant direct effects on satisfaction, which in turn has a significant effect on behavioral intention. The effects of the festivalscape on visitors' future behavior are only indirect and mediated by satisfaction. Thus, in order to enhance their visitors' behavioral intentions, festival organizers should monitor emotions and satisfaction deriving from the subjective perception of exogenous characteristics as food and wine quality, comfort and entertainment.     

Understanding customer behavior in name-brand Korean coffee shops: The role of self-congruity and functional congruity

During the past decade, an increasing number of coffee-shop customers in Korea prefer to patronize name-brand coffee shops. This study applied image congruity theory to explain the Korean preference phenomena. The authors investigated the impacts of image congruities (self-congruity and functional congruity) on customer attitude and repurchase intention, and identified the moderating effect of prior visit experience. The survey sample is 401 customers who visited the 13 name-brand coffee shops in the city of Seoul's Myeong-dong commercial district. Structural Equation Modeling was used to test the validity of the conceptual model. The results revealed that both self-congruity and functional congruity are the antecedents of customer attitude and repurchase intention. Furthermore, functional congruity has more impact on customer attitude among experienced customers than among those with less visit experience. The marketers of name-brand coffee shops in Korea are advised to design the strategies of brand positioning and marketing segmentation from a new angle. Further studies can be further conducted among customers in boarder geographical areas, including small cities and rural areas in Korea.     

Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates

Integrating social exchange and information processing theories, this study examines the influence of high-performance human resource (HR) practices on service-oriented organizational citizenship behavior (OCB) through two climates—justice climate and service climate. This field study of 1133 customer contact employees and 119 human resource managers from 119 hotels in Taiwan has shown that social climates of justice and service mediate the influence of high-performance HR practices on service-oriented OCB. The study demonstrates that high-performance HR practices affect employees’ cognition on how they are treated by hotels and what service behaviors are expected, which in turn can positively influence collective service-oriented OCB.