Job insecurity,subjective well-being and job performance: The moderating role of psychological capital

The article illuminates one of the central concerns in organizational study; the extent to which job insecurity (JI) affects employees’ subjective well-being (SWB) and consequently their job performance (JP) in hospitality industry. Building on the transactional theory stress and coping, the study analyses the buffering role of psychological capital (PsyCap) as a strategy by which employees overcome the negative impact of JI on SWB and JP. Respondents include 250 four and five star hotel employees in Tehran, Iran. The results highlighted the mediating role of SWB, affirming that JI negatively impacts employees’ JP via decreasing their SWB. Furthermore, the results show that employees with high level of PsyCap are able to cope with JI. Hotel management teams should make appropriate decisions to minimize or eliminate stressful stimuli, particularly JI in the workplace, which has been found to have severe mental, emotional and behavioural consequences.     

Stress,resilience and leisure coping among university students: applying the broaden-and-build theory

Evidence suggests that leisure coping is affiliated with resilience, and that both predict stress-coping and well-being. However, a theoretical explanation of how resilience is associated with the stress-reducing properties of leisure coping is lacking. Using the broaden-and-build theory, a model was developed proposing that resilient individuals proactively use leisure coping to cultivate positive emotions and in turn enhance well-being. Leisure coping and positive affect (PA) were suggested to mediate the relationship between resilience and well-being outcomes (stress and flourishing). The model was tested among 202 U.K undergraduates, a population reported to experience high stress. Structural equation modelling revealed that resilience had a significant positive effect on flourishing. Leisure coping beliefs demonstrated a positive relationship with resilience, PA and flourishing. PA mediated the relationship between resilience and flourishing and between resilience and stress. Leisure coping strategies did not meaningfully contribute to the model. Leisure beliefs may have emerged as more important than leisure strategies because leisure beliefs are relatively stable with more enduring effects on health and well-being, while leisure strategies are transient and situation-based. Future research should examine the relationships longitudinally to explore developmental change. Implications of the findings for undergraduates are discussed.     

Relationships of providing and receiving leisure social support to stress in older adults

Leisure has become a topic of interest in stress-coping research. This study examined the relationships between receiving leisure social support, providing leisure social support, leisure self-determination and leisure competence in older adults and their stress. A total of 639 community-dwelling older adults were recruited. Data were collected using face-to-face surveys, which included measures of leisure social support (receiving and providing), leisure self-determination, leisure competence and stress. Data were analysed using regression analysis. The results indicated that receiving leisure social support, providing leisure social support, leisure self-determination and leisure competence were significantly and negatively correlated with stress and that providing leisure social support was more significantly correlated with reduced stress than the other leisure factors. Implications of the results are discussed.     

Dimensions of self-selected leisure activities,trait coping and their relationships with sleep quality and depressive symptoms

Although leisure is presumed to be beneficial, certain profiles of leisure may be especially good. This paper tests whether dimensions of self-selected leisure activities (SSLAs) differentially relate to depressive symptoms and poor sleep quality, including (a) positivity (SSLA-PO), (b) difficulty (SSLA-DF), (c) distraction (SSLA-DI) and (d) thinking about negative events (SSLA-TN). Furthermore, it tests whether those low in perseverative cognitions (PCs) and high in ‘John Henryism’ active coping are equally likely to benefit from leisure. Participants (n = 362, 76% female) at a large university in Wisconsin rated two SSLAs on the dimensions above and completed measures of depression, sleep quality, PCs and active coping. Regression analyses showed that SSLA-TN predicted greater depression and poor sleep quality. For the moderators, more SSLA-DI and SSLA-TN each predicted greater depression for those more prone to PCs, and more SSLA-DI predicted more depression and worse sleep quality at lower active coping levels. Results suggest that not all leisure is equally beneficial, and have implications for the design of leisure-based interventions.     

New employee orientation,role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees

Combining role theory with theories on hindrance stressors and intragroup conflict, we develop a model of the attitudinal and behavioral consequences of new employee orientation in hospitality organizations. We test hypotheses about main and mediated effects in this model, using data from a sample of 156 recently hired hospitality interns and applying a longitudinal approach, with data collection shortly after organizational entry and several months later. Results suggest that employee orientation is negatively related to two hindrance stressors: role ambiguity and role conflict. Role ambiguity predicts a range of attitudinal outcomes and the relationship is partially mediated by relationship conflict. In addition, role ambiguity is negatively related to task performance. Role conflict predicts hospitality employees’ job attitudes and this relationship is fully mediated by relationship conflict. We discuss important theoretical and practical implications of these findings for human resource management in hospitality firms.     

Locating leisure as the route to well-being: challenges of researching women’s leisure in Turkey

ABSTRACT

This article interrogates the relation of leisure to subjective well-being by focusing on the language-based challenges during empirical research, which deeply impact upon both the substance of the data collected and its interpretation, thereby the knowledge that is produced on leisure. Drawing upon the empirical data collected via qualitative methods, the article seizes on the relationship between women’s free-time, labour, leisure and subjective well-being. The findings of the research suggest that the translation of leisure as ‘free time activities’ in Turkish creates serious challenges in researching women’s leisure. Women in this research understand leisure in multiple ways, such as an escape from boredom, a sphere of recuperation, pleasure and self-fulfilment which altogether represent their understanding of leisure as a route to their subjective well-being. Building on these findings, the article aims to highlight the importance of ethnographically guided qualitative research in uncovering both the meanings of and the interdependence between leisure and subjective well-being in both Turkey, the focus of the study, and other comparable societies around the world.     

The role of holiday styles in shaping the carbon footprint of leisure travel within the European Union

Leisure travel within the European Union (EU) contributes significantly to the carbon footprint of global tourism. Distance travelled is a main factor in this impact, but some of its determinants remain unexplored. We examined the role of tourists' holiday preferences in shaping the carbon footprint of leisure travel within the EU by calculating demand and impact indicators associated with eight holiday styles. We find a substantial and equivalent carbon footprint for visiting relatives, nature tourism and sea, sun and sand tourism, but a higher carbon intensity of travel per trip for the latter. This is due to widespread demand for sea, sun, and sand tourism despite the concentration of destinations in Southern Europe. Furthermore, international travel within the EU is on average three times more carbon intensive than domestic travel. Our insights suggest that tourists’ holiday preferences can be leveraged for the sustainable development of leisure travel within the EU.     

The interface between hospitality and tourism entrepreneurship,integration and well-being: A study of refugee entrepreneurs

Previous hospitality and tourism entrepreneurship research has emphasized the economic and financial outcomes of entrepreneurship whilst paying less attention to social outcomes. Specifically, minimal academic attention, both in mainstream entrepreneurship research and hospitality and tourism scholarship, has been paid to entrepreneurship as a means to facilitate the integration of refugees and enhance their well-being. To address this gap, this study aims to showcase how entrepreneurial activities in the hospitality and tourism industry contribute to the integration and subjective well-being of entrepreneurs. Drawing on data collected through 38 semi-structured interviews with Syrian refugee entrepreneurs in Turkey and the UK, the findings reveal that several factors influence the contribution of entrepreneurial activities to the integration of entrepreneurs and their families within the host society. Entrepreneurial activities also appear to have positive spillover effects on subjective well-being. This paper offers new insights into the social outcomes of hospitality and tourism entrepreneurship by conceptualizing and empirically supporting the relationship between hospitality entrepreneurship, integration and well-being.     

Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees

This study investigates the moderating roles of gender and organization level in the relationship between role stress and job satisfaction for hotel employees. A survey instrument that included measures of job satisfaction, role stress (conflict and ambiguity) and demographic information was used to collect information from hotel employees in Republic of Korea. Data from 320 respondents, representing a 64% of response rate, were analyzed. Findings show that the effect of role stress on job satisfaction is significantly stronger for female employees and supervisory employees than male employees and non-supervisory employees. Research implications and suggestions for future research are provided.     

Hospitality service employees’ coping styles: The role of emotional intelligence,two basic personality traits,and socio-demographic factors

This study examines the relationship between emotional intelligence (EI) and three coping strategies (task-, emotion-, and avoidance-oriented coping) using an adult, hospitality industry population specifically in hotel and restaurant work environments. The hierarchical regression indicates that EI is by far the most dominant predictor of task coping among all selected explanatory variables; EI does not have much influence on emotion coping after the entry of two basic personality traits (neuroticism and extraversion); and EI is significantly related to avoidance coping encompassing distraction and social diversion. In addition, this study reveals the role played by age and work experience in individual coping efforts and a high possibility of female workers as a task-oriented coper in hospitality work settings.     

Job involvement,commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

The study of attitudes at work seeks to enhance organizational knowledge and capabilities in developing an ‘ideal’ working environment that delivers exceptional customer service. The current study investigates the causal relationships of job involvement, organizational commitment (normative and affective), and job satisfaction (intrinsic and extrinsic), with the intention of hospitality employees in Cyprus to either remain at or leave their job. Utilizing structural equation modeling, positive associations were found between job involvement, affective and normative commitment, and intrinsic job satisfaction. Positive associations between affective and normative organizational commitment, and intrinsic and extrinsic job satisfaction were also found. In addition, negative associations between affective organizational commitment, extrinsic job satisfaction and turnover intention were revealed. However, a negative association between intrinsic job satisfaction and turnover intention was not supported. The implications of these results for future research are also discussed.     

Benefits of leisure in overcoming gender violence experiences: a case study

This article is based on a case study carried out at Casa Malva, a shelter for female victims of gender violence in Gijón, Asturias (Spain). The study explores the potential therapeutic value of leisure in the process of personal recovery for women living in sheltered accommodation, and the positive impact leisure may have in overcoming a traumatic life event. The study comprised 16 semi-structured interviews with female victims of gender violence and three discussion groups with shelter staff. The article examines the concept of leisure and the potential benefits of leisure activities as part of the Personal Recovery Project (PRP) run by Casa Malva. PRP is an innovative recovery initiative aimed at helping women to overcome situations of gender violence by focusing on areas of experience, such as family, employment and leisure.     

Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry

Given an increased call for examining ethics in the hospitality industry, this research examines how ethical leadership influences the job stress and performance quality of customer-contact employees in the hospitality industry. Results indicate that customer-contact employees’ views of their supervisor’s use of ethical leadership behaviors is related to lower levels of ethical ambiguity and job stress. Ethical ambiguity is positively associated with job stress, which is negatively associated with customer-contact employees’ performance quality. Perceived ethical leadership behaviors positively influence performance quality. Based on the findings, implications are provided for both theory and management, and directions for future research are offered.     

Job standardization and service quality: The mediating role of prosocial service behaviors

Service quality has been recognized as a major topic in the tourism and hospitality industry. Although previous literature has examined the relationship between job standardization and service quality, the mechanism underlying this relationship remains a black box. The purpose of this study is to examine the relationship between job standardization and service quality, and to clarify the role of prosocial service behaviors. Survey data from 336 customer-contact employees and 404 customers in Taiwan indicate that job standardization positively affects role-prescribed service behavior and extra-role service behavior of customer-contact employees, in addition to the service-quality perception of their customers. Extra-role service behavior also positively affects service quality. By contrast, the effect of role-prescribed service behavior on service quality is not significant. In addition, prosocial service behaviors mediate the relationship between job standardization and service quality. Managerial implications and future research directions are discussed in this study.     

Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel

Research on customer mistreatment towards frontline service employees in the hospitality industry has been steadily rising in recent years, but little is known about the mechanism underlying its detrimental impact on the non-work life of employees and why some of them could handle it effectively. By integrating conservation of resources theory with the stressor-detachment model, this daily diary study examined the effect of daily customer mistreatment on employees’ daily well-being at home (vigor and exhaustion) through daily psychological detachment. Employees’ recovery self-efficacy and the trait of resilience, which might mitigate the process were also examined. An experience sampling methodology was applied, and the survey data were gathered from 54 frontline restaurant employees conducted across 5 consecutive workdays. Results of hierarchical linear modeling supported all the hypotheses in this study. Our findings revealed a spillover effect of customer mistreatment and the importance of improving employees’ recovery in the hospitality context.     

Disentangling green service innovative behavior among hospitality employees: The role of customer green involvement

Regardless of the role of customers in co-creating value with organizations, how customer involvement drives employees, particularly in the hospitality industry, to engage in green service innovative endeavors has been scarcely examined. This study seeks to uncover how and when customer green involvement nurtures green service innovative behavior among hotel employees. The dataset was formed from the responses from 519 employees and 84 managers working in Vietnam-based hotels and analyzed via multilevel structural equation modeling. The results demonstrated the role of hotel employees’ green information management motivations (i.e., green information proactiveness, transparency, and formality) in mediating the positive relationship between customer green involvement and employee green service innovative behavior. Internal green marketing orientation functioned as an enhancer for the effects of customer green involvement on green information management motivations. This research contributes to the stream of green behavior research by bringing together customer green involvement and green service innovative behavior in the hospitality literature and unraveling the mechanisms behind their relationship.     

Meditation as a kind of leisure: the similarities and differences in the United States

Meditation has been shown to be a cost-effective means to help individuals reduce stress, alleviate anxiety and depression. Similarly, leisure has been found to reduce stress, improve mood and contribute to overall health and well-being. The similarities and differences in outcomes between meditation and leisure suggest that a comparative analysis may determine if and how experiences and outcomes of meditation may be similar to and different from those of leisure and provide deeper insights into the ways in which both can contribute to improved quality of life. The purpose of this study is to examine the similarities and differences in meditation and leisure as perceived by a range of individuals engaging in meditation. Results indicate that meditators experience stress reduction, emotional balance and an enhanced quality of life during both their leisure and meditation. Many of the positive experiences and outcomes derived from meditation render it very similar to leisure. Nevertheless, meditation and leisure also differ in several important ways.     

How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences

This study sought to examine the impacts of the global coronavirus pandemic on hotel employees’ perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees’ pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out.     

The redefining of later life through leisure: music and dance groups in Brazil

ABSTRACT

The present study aimed at understanding the meanings that older adults attribute to two group leisure activities: dance classes and music get-togethers. The research question was: What are the meanings that older adults construct through group leisure activities? The study used ethnographic methods, specifically participant observation and in-depth one on one interviews. Two groups were selected in the city of Rio de Janeiro, Brazil. In total, 32 in-depth interviews were conducted, 16 in each group. Data analysis included the development of categories, and entailed constant comparison between the two cases, which were then interpreted in terms of Consumer Culture Theory due to its relevance to leisure in contemporary societies. Six categories of meanings were identified in each group. Of these, five were common to both groups (well-being, hedonism, social connectedness, identity construction, and learning) and one category in each group was activity-specific: rediscovery of the body (dance) and nostalgia (music). The results of the study show how ageing becomes an asset to the individual rather than a liability, leading to a redefinition of what later life can be. In particular, we provide a novel perspective on leisure in later life by focusing on Brazil – an emerging country with a relational culture and high social inequality.     

Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity,creative self-efficacy,and job complexity

Integrating transformational leadership, creativity and social cognitive theories, we explore the relationships among transformational leadership, creative role identity, creative self-efficacy, job complexity and creativity. Structural equation modeling (SEM) with bootstrapping estimation was conducted using data from 395 supervisor–employee dyads from international tourist hotels in Taiwan. The results show that supervisors' transformational leadership positively influenced employee creative self-efficacy and creativity. Moreover, creative role identity was found to mediate the relationship between transformational leadership and employee creative self-efficacy, while both creative role identity and creative self-efficacy were found to mediate the relationship between transformational leadership and employee creativity. Specifically, job complexity was found to moderate the relationship between transformational leadership and employee creative role identity, the relationship between employee creative role identity and creative self-efficacy, and the relationship between employee creative self-efficacy and creativity. We discuss the implications of these results for research and practice in hospitality context.