The influence of managerial satisfaction on corporate environmental performance and reputation

Organizational studies have widely debated the relationship between job satisfaction and job performance. Some papers have dealt with managerial satisfaction and businesses' performance adopting agency theory to interpret the results. However, no studies have yet considered the relationship between the satisfaction levels of an environmental manager and corporate environmental performance. This paper thus analyses the role played by the environmental manager's satisfaction in enhancing corporate environmental performance and reputation. The paper uses data from a survey of 412 Eco Management and Audit Scheme registered organizations. The results show a positive relationship between managerial satisfaction and environmental performance, whereas no such positive relationship was found when considering eco‐innovation performance. In addition, the environmental manager's satisfaction has a positive and indirect influence on the corporate environmental reputation. These results contribute to the literature on agency theory and aim to extend the debate between job satisfaction and job performance to the sustainable business field.     

强制社会责任披露能否驱动企业绿色转型?——基于我国上市公司绿色专利数据的证据

基于2008年企业社会责任（CSR）强制披露政策出台这一外生冲击事件构造准自然实验,利用手工搜集的绿色专利数据,通过PSM DID的方法,从绿色创新的角度考察强制CSR披露对企业绿色转型的影响。研究表明,强制CSR披露通过加强企业规制合法性和规范合法性动机,驱动企业绿色转型;这种驱动作用在非国有企业、信息环境较好的企业和低集中度市场中更为明显。进一步研究发现,强制CSR披露能够通过驱动企业绿色转型来提高企业绩效。研究结论验证了强制CSR披露在驱动企业绿色转型方面的有效性,深化和丰富了强制CSR披露相关理论,对优化企业环境治理决策与驱动经济绿色发展具有重要指导意义。     

How do corporate environmental policy and corporate reputation affect risk‐adjusted financial performance?

The current study aims to answer dual, related questions: Does corporate environmental policy affect corporate reputation, and does this link also influence risk‐adjusted profitability and company's risk? With a comprehensive framework involving analyses of each question, among a sample of firms traced by the Reputation Institute, this study reveals several notable results, after correcting for endogeneity biases. First, environmental engagement and green product innovation are both antecedents of corporate reputation. Second, corporate reputation has a positive impact on risk‐adjusted profitability and Z score indicator of financial distress risk. Thus, corporate environmental responsibility and green practices represent cospecialized assets that enhances an intangible asset, namely, corporate reputation. The latter influence constitutes a missing link between sustainable development and the firm's financial performance. Overall, environmental engagement and corporate reputation act as insurance‐like protections of firm competitiveness.     

Improving Firm Environmental Performance and Reputation: The Role of Employee Green Teams

This paper examines the link between a firm's organization environmental management capability, represented by the development of green teams made up of employees, and its performance. In particular, two categories of firm performance will be analysed: environmental performance and environmental reputation. This link has been investigated in a sample made of the largest publicly traded US companies. Data about green teams have been collected through the content analysis of firm environmental/sustainability/corporate social responsibility reports and/or their websites, whereas data about environmental performance and reputation are those reported in the US 500 Newsweek's 2010 Green Ranking. Regression analysis results show that the creation of employee green teams positively affects both environmental performance and environmental reputation. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

搞好客服文化建设,提高企业服务竞争力

企业客服人员是直接面向客户的团队,服务水平的高低直接影响着企业的客户满意度和企业的名誉。文章先分析了企业重视客服工作的必要性,然后从企业的软环境和硬环境两个方面分析了如何提高员工对企业的满意度和忠诚度。软环境方面包括员工的思想的统一、员工的技能的提高、团队精神的建设、员工的激励活动,硬环境包括客服部门办公室的布置、绿化、空气、光线、颜色、声音,文章重点分析了这些因素对员工工作的影响,并提出了解决方案。     

企业声誉与内部控制缺陷隐藏：抑制还是庇护

基于声誉视角,探讨了非正式制度对微观企业行为的影响,通过选取2012年至2019年我国沪深A股上市公司数据,就企业声誉与内部控制缺陷隐藏行为的关系展开分析。研究表明：企业声誉抑制而非庇护了管理层的内部控制缺陷隐藏行为,即企业声誉越高,内部控制缺陷隐藏行为越少,隐藏程度越低。进一步研究发现,相对于国有企业、管理层未持股企业以及东部地区的企业,企业声誉对内部控制缺陷隐藏行为的抑制作用在非国有企业、管理层持股企业以及中西部地区的企业中更为明显。把企业声誉和内部控制缺陷隐藏纳入同一研究框架,既证实了企业声誉具有治理的功能,又拓宽了内部控制缺陷披露的研究视野,具有重要的理论价值与现实意义。     

ESG表现与企业金融化——内外监管双“管”齐下的调节效应

以2011—2018年A股非金融、非房地产上市公司为样本,探讨环境、社会责任及公司治理（ESG）表现对企业金融化的影响效应。研究表明：ESG表现抑制了企业金融化,而企业内部监管会放大ESG表现对企业金融化的负向效应,外部金融监管则弱化了两者之间的负向关系。抑制效应、放大效应和弱化效应在环境、社会责任方面体现较为明显,而在公司治理方面不明显。进一步研究发现,ESG表现以及环境、社会责任能通过融资约束抑制企业金融化行为,融资约束在公司治理对企业金融化的影响中不具有中介作用;异质性分析发现ESG表现以及环境、社会责任对企业金融化的抑制效应在国有企业、研发能力较强企业中较为显著,而公司治理在非国有企业和研发能力较强的企业中表现出正向的金融化效应。研究结果丰富了ESG表现影响企业金融化的理论机制,为完善上市公司监管制度体系、夯实实体经济发展根基提供了依据。     

Has the CSR engagement of electrical companies had an effect on their performance? A closer look at the environment

Even though electrical companies attain a top ranking in the publication of CSR reports, they are often accused of 'green‐washing' due to their bad environmental reputation. The current economic crisis is testing their real CSR commitment more than ever, especially when this goes beyond its economic consequences. Based on a worldwide sample of electrical companies, we are going to study why companies are being socially responsible. We wish to know if it is due to the impact on the firms' performance or whether there are other motives (legitimation, improving their reputation) that lead companies to carry out these practices. We will also consider if it changes across the kind of CSR action considered. The results show that there is an economic justification beyond the socially responsible behaviour of the electrical companies. Additionally, most kinds of CSR action (community, diversity, corporate governance, product responsibility) are also carried out looking for economic rewards. However, the CSR actions oriented to the environment are mainly motivated by their need to improve their image and reverse their negative impact. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

国有股权参股与民营重污染企业绿色治理

由于生态环境投入的外部性和资本的逐利性,民营重污染企业的绿色治理是我国企业绿色治理的重点和难点.本文分析了国有股权参股对民营重污染企业绿色治理的影响机理,并以2008～2019年A股上市的民营重污染企业为研究样本进行了实证检验.研究发现,国有股权参股能够通过治理效应和资源效应促进民营重污染企业绿色治理;相对于污染风险较...     

Benchmarking sustainable E-commerce enterprises based on evolving customer expectations amidst COVID-19 pandemic

The 2019 coronavirus disease (COVID-19) pandemic has seriously impacted the performance of all types of businesses. It has given a tremendous structural boost to e-commerce enterprises by forcing customers to online shopping over visiting physical stores. Moreover, customer expectations of the digital and operational capabilities of e-commerce firms are also increasing globally. Thus, it has become crucial for an e-commerce enterprise to reassess and realign its business practices to meet evolving customer needs and remain sustainable. This paper presents a comprehensive performance evaluation framework for e-commerce enterprises based on evolving customer expectations due to the COVID-19 pandemic. The framework comprises seven primary criteria, which are further divided into 25 sub-criteria, including two sustainability factors, namely, environmental sustainability and carbon emissions. The evaluation approach is then practically demonstrated by analyzing the case of three Indian e-commerce firms. The results are obtained using a multi-criteria decision-making (MCDM) method, namely, Fuzzy VIKOR, to capture the fuzziness of the inherent decision-making problem. Further, numerical analysis is conducted to evaluate and rank various e-commerce enterprises based on customer expectations and satisfaction benchmarks. The findings explain the most important criteria and sub-criteria for e-commerce businesses to ensure customer expectations along with their economic and environmental sustainability.     

环境信息披露的融资效应——来自重污染企业的证据

环境信息披露是推进生态环境治理体系和治理能力现代化的重要举措。以2009—2020年沪深A股重污染上市公司为样本,分析了环境信息披露对企业融资方式的影响,揭示了其异质性。实证结果表明：环境信息披露促进了企业的外部融资,而在外部融资中债权融资是主要方式,债权融资的来源是金融负债,而非经营负债;环境信息披露能够提高企业社会声誉,优化投资结构,提高外部金融机构的信任,进而吸引更多金融机构贷款;环境信息披露的融资效应具有明显的异质性特点,在高成长性企业、中小企业和弱环境规制地区企业更为显著。     

国有企业民营化的环境影响研究

十九大提出要深化国有企业改革,加快发展混合所有制经济。基于2007—2015年我国A股上市公司数据,从企业环境表现的视角研究国有企业进行民营化改革的非经济性后果。研究发现,国有企业民营化后,企业的环境表现会有所下降,但这种现象只在政府环保补贴少的企业和环境监管力度弱的地区中存在。上述研究从环境表现的视角提供了国有企业民营化改革后果的经验证据,对丰富国有企业民营化改革的认识、更好地完善民营化企业的环境治理具有借鉴意义。     

酒店业会员制对顾客忠诚度的影响研究——以深圳城市客栈为例

顾客忠诚是顾客保持与企业良好关系的强烈意愿,企业实行会员制的最终目的是提高顾客的忠诚度。本文以深圳市城市客栈为研究对象,通过问卷调查和实证分析得出结论:顾客的期望、顾客对产品和服务的感知以及顾客对价值的感知影响顾客的忠诚;长期性、可靠性、人际关系、企业形象声誉,影响顾客的忠诚;机会成本、沉没成本、风险成本、搜索成本和认知成本,影响顾客的忠诚。在管理上,应通过提高会员满意度、会员关系信任、会员转换成本建立顾客忠诚。     

Do major customers encourage innovative sustainable development? Empirical evidence from corporate green innovation in China

This paper examines the impact of customer concentration on green innovation in Chinese listed firms between 2006 and 2018 through the dynamic panel generalized method of moments regressions. It is reported that major customers positively impact corporate green innovation, indicating that firms have more incentives to engage in innovative green practices to maintain stable relationships with major customers. In addition, the positive relationship between customer concentration and green innovation is more pronounced in state-owned enterprises, firms located in the provinces with a high level of marketization, and after China's new Environmental Protection Law implementation. Moreover, we observe that the positive impact of customer concentration on corporate green innovation is more significant among industrial firms and firms operating in heavily polluting industries. Furthermore, industrial competition is an essential channel for major customers to affect corporate green innovation.     

The Effect of Customer‐Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction

This study explores the links of implementing customer‐centric green supply chain management (GSCM) with its antecedent factors (i.e. customer pressure) and performance outcomes (i.e. operational performance and customer satisfaction). Data for this study were obtained through a survey of 126 automobile manufacturers in China. Results suggest that customer pressure has a positive effect on the implementation of customer‐centric GSCM, which, in turn, leads to multiple operational performance improvements (i.e. flexibility, delivery, quality and cost). While production flexibility and cost appear to have no significant impact on customer satisfaction, product quality and delivery are significantly and positively associated with customer satisfaction. On the practical front, this paper provides guidelines for managers in implementing customer‐centric GSCM to respond to customer pressures and improve firm performance, and for policy‐makers to encourage partner‐focused GSCM efforts in environmental policy. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

Policies to Support Corporate Social Responsibility: The Case of Telefónica

This interview examines Telefónica's projects and efforts in the area of corporate social responsibility. Telefónica is one of the world's largest multinational firms in the telecommunications sector. It is present in 25 countries, serves more than 260 million customers, and employs a staff of approximately 285,000 professionals. The company is still advancing and finding new opportunities to increase its capacity to innovate, improving ways of doing business, enhancing customer satisfaction, and helping educate customers. In this interview, Oscar Maraver (managing director of the human resources area), Jose Buqueras Dobato (director of HR planning), and Alberto Andreu Panillos (director of corporate reputation and identity and environmental affairs) explain and share their vision of policies developed both internally with employees and externally with customers. Their approach includes a strong emphasis on corporate social responsibility.     

民营企业公司治理中家族冲突的解决路径

民营企业公司治理的核心任务就是要解决企业治理和家族治理之间的冲突。以血缘和信任为纽带的家族情感与以法律和经济契约为纽带的现代公司理性本身就存在冲突。在民营企业公司治理层面,当所有权与经营权分离时,民营企业家就必须设计和探索出一条既能保障家族权益、又能实现企业有效管控的健康发展的公司治理路径。民营企业的家族商业表现同家族和睦与家族冲突息息相关。代民营企业公司治理需要在经济理性与家族情感、文化传统与现行法律、专业化运营与家族控股中找到合适的平衡点。民营企业公司在成长过程中,需要在公司治理的关键环节上进行设计和把握,从而找到家族冲突的解决路径。通过规范化与专业化的公司治理,实现企业的可持续发展。     

企业社会责任、企业声誉对员工满意度影响的实证研究

构建了企业社会责任、企业声誉和员工满意度的关系模型,以西北工业大学深圳地区和西安地区MBA班工程硕士学员为调研对象,欲探讨现阶段企业员工对企业社会责任的认知状况。通过构建结构方程模型,实证分析发现:企业社会责任对企业声誉有显著正向影响;企业声誉对员工满意度有显著正向影响;企业社会责任不直接对员工满意度产生影响,而是通过影响企业声誉后对员工满意度产生作用。     

Corporate Reputation and Social Performance: The Importance of Fit

abstract    Utilizing data on a sample of large firms, we estimate a model of corporate reputation. We find reputation, derived from the assessments of managers and market analysts, to be determined by a firm's social performance, financial performance, market risk, the extent of long-term institutional ownership, and the nature of its business activities. Furthermore, the reputational effect of social performance is found to vary both across sectors, and within sectors across the various types of social performance. Specifically, our results demonstrate the need to achieve a 'fit' among the types of corporate social performance undertaken and the firm's stakeholder environment. For example, a strong record of environmental performance may enhance or damage reputation depending on whether the firm's activities 'fit' with environmental concerns in the eyes of stakeholders.     

逆全球化思潮下跨国企业绿色订单效应对中国本土企业之影响

2020年全球疫情背景下,逆全球化思潮大有重新抬头之势。文章立足经济管理视角,通过对六家跨国公司与供应商就采购环节过程中发生的互动关系进行案例研究,发现跨国企业与中国本土企业在供应链环节的绿色订单效应,即本土企业为获取订单而主动升级自身环境管理的行为。这种效应能带来中国本土企业环境治理的持续改善,对促进中国绿色管理、环境治理均有益处。同时,文章从另一个视角为继续坚持对外开放的国策提供研究支撑。