Union Participation, Job Satisfaction, and Employee Turnover: An Event-History Analysis of the Exit-Voice Hypothesis

This study examines the exit-voice hypothesis by applying event-history analysis to data from a sample of 674 unionized public school teachers from 405 schools. Union participation (i.e., voice) and job satisfaction had significant negative main effects on turnover. In contrast to the original formulation of the exit-voice hypothesis, a test for interaction revealed that union participation had significant negative effects on quit behavior for members displaying both low and high satisfaction.
  The existing conclusions regarding the role of unions in reducing employee quits by providing voice mechanisms implicitly assume that union members actually use these mechanisms. Mechanisms such as attending union meetings and serving on a committee provide opportunities for members to express how they feel about their wages and working conditions. In this article we examine the influences of union participation and job satisfaction on individuals' decisions to quit working for an organization using event-history analysis. Unlike existing research, the present study focuses on member participation in a range of union activities (i.e., voting in union elections, attending union meetings, serving in a union office or on a committee, and seeking assistance from the union) to analyze the effect of union voice on employee quits. ¹ We further investigate how union participation and job satisfaction may interact to influence employee turnover over time, controlling for demographic, job-related, environmental, and contextual variables across 405 research sites.     

The Impact of Innovative Culture on Individual Employees: The Moderating Role of Market Information Sharing

Current innovation literature provides a very limited understanding of the potential impacts of innovative culture on employees. Building on resource‐based view theory, the authors investigate theoretically and empirically how a perceived innovative culture can be a building block for a firm's competitive resource and advantage by creating superior employee‐level outcomes and how a market information‐sharing process may moderate these effects. The authors identify three distinct types of individual‐level outcomes stemming from an innovative culture. The three outcome variables—job satisfaction, organizational dynamism perception, and firm performance perception—reflect employees’ psychological and cognitive reactions to the process of creating organizational innovation and innovative culture. The authors collect survey data from 3960 individual employees in China. Their findings first show that a perceived innovative culture significantly and positively affects employees’ job satisfaction and perceptions of organizational dynamism and firm performance. Moreover, organizational dynamism perception plays an important mediating role among three employee‐level outcomes by converting job satisfaction into firm performance perception. The authors also find support for the direct, positive effect of a perceived market information‐sharing process on job satisfaction but not on perceptions of organizational dynamism and firm performance. Most importantly, their findings on the significant moderating role of a market information‐sharing system contribute to innovation theory by emphasizing the importance of the innovation/marketing interface: bundling market information sharing and innovative culture together enhances employees’ positive attitudes and perceptions. This result also suggests that examining only the direct effects of innovative culture and market information sharing may lead to incorrect conclusions as to how to manage the cultural infusion process: the market information‐sharing process shows only a weak effect on job satisfaction and no effect on perceptions of organizational dynamism or firm performance. Organizational designs should ensure simultaneous consideration of both variables in the cultural transformation process to enhance employees’ derived benefits in the process of creating an innovative culture. We offer a new insight: a perceived market information‐sharing process may strengthen the effect of an innovative culture on employees’ job satisfaction and organizational dynamism perception, while it may weaken the effect of an innovative culture on firm performance perception. This more nuanced view of market information sharing in the cultural infusion process presents new wisdom and calls for further studies in entrepreneurial innovation.     

Designing flexible work practices for job satisfaction: the relation between job characteristics and work disaggregation in different types of work arrangements

The literature on flexible work practices has not yet evaluated in detail how the characteristics of a job affect job satisfaction. This study makes a distinction between two types of flexible work practices according to their aims: the accommodation of employees’ personal lives (employment practice) and the operational reasons of a firm (work practice). Based on this distinction, we studied how the characteristics of a job, which reflect the use of ICT to support the spatial disaggregation of business processes, influence the relationship between the two types of flexible work practices and job satisfaction. We show, through a survey conducted on 987 workers, that the characteristics of a job that favour work disaggregation positively moderate the influence of flexible work as a work practice on job satisfaction, but they do not moderate the influence of flexible work as an employment practice. The implications for managers, workers and scholars are discussed.     

Happier with the Same: Job Satisfaction of Disadvantaged Workers

Job satisfaction evaluations depend not only on the objective circumstances that workers experience in their jobs, but also on their subjective dispositions, such as their aspirations, expectations, feelings of entitlement or personal evaluation criteria. We use matched employer–employee data from the United Kingdom to examine whether and how subjective dispositions influencing job satisfaction vary across workers with different socio‐demographic traits. We approximate jobs using detailed occupations within workplaces and find that most of the variability in job satisfaction is at the worker rather than the proximate‐job level, and that workers with disadvantaged statuses report higher satisfaction with the same jobs than those with advantaged statuses.     

Monitoring what and how: psychological implications of electronic performance monitoring

Implementing electronic performance monitoring in the workplace might improve the efficiency and quality of employee data that are collected. These intended benefits might be discounted or even eliminated if employees have a negative reaction to the monitoring process. The goal of this exploratory study was therefore to investigate which electronic performance monitoring techniques and monitoring characteristics are associated with negative employee reactions using survey responses from 190 student workers. Results showed that close performance monitoring (via cameras, data entry, chat and phone recording) had significant negative effects on job attitudes such as job satisfaction and affective commitment. Similar effects were observed for employee self‐efficacy and perceived control. Attitudes were furthermore negatively impacted when the monitoring was focused on individuals and unpredictable, which also reduced organisational citizenship behaviour while continuous monitoring reduced self‐efficacy. These findings suggest that the benefits of close monitoring may be overshadowed by negative employee reactions.     

Industrial Relations Climate,Employee Voice and Managerial Attitudes to Unions: An Australian Study

This article examines how employee voice arrangements and managerial attitudes to unions shape employees' perceptions of the industrial relations climate, using data from the 2007 Australian Worker Representation and Participation Survey (AWRPS) of 1,022 employees. Controlling for a range of personal, job and workplace characteristics, regression analyses demonstrate that employees' perceptions of the industrial relations climate are more likely to be favourable if they have access to direct‐only voice arrangements. Where management is perceived by employees to oppose unions (in unionized workplaces), the industrial relations climate is more likely to be reported as poor. These findings have theoretical implications, and significant practical implications for employers, employees, unions and the government.     

Employee perceptions of management relations as influences on job satisfaction and quit intentions

In this paper we use a relational approach to investigate how employee perceptions of their relationships with three types of managers—senior, line, and human resource managers—are related to employees’ job satisfaction and intention to quit. Based on an employee survey (n = 1,533), and manager network data (n = 140) in ten organizations operating in Australia, we found that the extent of agreement between employees’ perceptions of their relations with senior and line management was positively related to these outcome variables. In addition, we found these relationships were strengthened in organizations where HR and line managers reported high-frequency communication between the two groups. Implications of our findings are briefly canvassed.     

高绩效工作系统、工作倦怠对员工离职倾向的影响研究

本文基于员工感知的视角,以工作倦怠作为中介变量,探索员工感知的高绩效工作系统对离职倾向的影响机制。通过来自企业256 个有效样本的实证研究发现,员工感知的高绩效工作系统与离职倾向显著负相关;工作倦怠及其子维度情感耗竭、玩世不恭与离职倾向显著正相关,而子维度成就感低落与离职倾向相关性不显著;工作倦怠在员工感知的高绩效工作系统与离职倾向之间起部分中介作用;员工感知的高绩效工作系统可通过影响员工的情感耗竭、玩世不恭情绪,间接对离职倾向产生影响,而成就感低落的中介效应不显著。     

Paradox Lost: The Disappearing Female Job Satisfaction Premium

Using the original data source of Clark, we show that over the last two decades the female satisfaction gap he documented has vanished. This reflects a strong secular decline in female job satisfaction. This decline happened both because younger women became less satisfied as they aged, and because new female workers entered with lower job satisfaction than their early 1990s peers. Decompositions make clear that the decline does not reflect changing job characteristics for women but rather their increasingly less favourable evaluation of job characteristics. These findings fit with the suggestion that women in the early 1990s had a gap between their labour market expectations and actual experience that has since closed and that the gender satisfaction gap has vanished as a consequence.     

Incorporating human resource management initiatives into customer services: Empirical evidence from Chinese manufacturing firms

The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and service operations management to each other and examined the relationships among employee empowerment, service reward, service training, employee satisfaction, customer service and customer satisfaction based on empirical study of 214 Chinese manufacturing companies. Using structural equation modeling, we found that both employee empowerment and service training have significant impacts on employee satisfaction and customer service, while service reward only has significant impact on customer service. We also found that both employee satisfaction and customer service have significant impact on customer satisfaction. However, the impact of employee satisfaction on customer service is insignificant. The findings suggest that employee empowerment, service reward and service training are important considerations for operations managers to boost employee satisfaction and customer service, which in turn improve customer satisfaction. We provide empirical evidence that employee empowerment, service reward and service training play significant roles in increasing customer satisfaction in the context of manufacturing businesses.     

Market orientation,job satisfaction,product quality,and firm performance: evidence from China

This article examines the processes by which market orientation (MO) affects performance using a cross‐level approach. The results of a survey of 2,754 employees from 180 firms in China show that organization‐level MO culture leads to unit‐level MO behavior, which improves employee‐level job satisfaction and then product quality, which in turn fosters organizational performance. In particular, MO behavior fully mediates the effects of MO culture on employee satisfaction, product quality, and organizational performance. Leadership quality strengthens the effect of MO culture on unit‐level MO behavior. Moreover, MO behavior enhances firm performance indirectly through employee job satisfaction and product quality. Copyright © 2008 John Wiley & Sons, Ltd.     

知识工作设计与知识型员工薪酬策略

从系统性、授权度与自由度三个维度讨论了知识工作设计，基于工作与薪酬的双重激励效用，利用委托代理方法分析了知识工作设计与薪酬机制间的关系．最后讨论了知识型员工的薪酬策略。研究表明，上述三个维度的工作设计可适应知识工作的复杂性、满足知识型员工的需求；增加三个维度的水平．工作的复杂性将增加．并能激励员工付出更高的努力水平，但复杂性不能超出员工的能力范围。否则工作设计将得不偿失：工作的复杂性增加时必须增加薪酬激励强度，并增加效益工资与基本工资的比值．但对于复杂性过高的工作，则应降低其比值；员工的薪酬水平决定于其工作价值。     

The combined effects of positive and negative affect on job satisfaction and counterproductive work behavior

Management researchers have paid more attention to the role of affect in the workplace in the last two to three decades. While it is clear that positive affect (PA) and negative affect (NA) should be associated with positive and negative employee attitudes and behaviors, respectively, we know little about their combined effects. In this study, we provide preliminary evidence concerning the potential complexity of the interplay between PA and NA in affecting job satisfaction and counterproductive work behaviors (CWB). Results of polynomial regression analyses from a sample of 216 employees showed that congruence of PA and NA at high level leads to the higher level of job satisfaction and CWB than they are congruent at low level. For incongruence situations, PA higher than NA leads to higher level of job satisfaction and a lower level of CWB than when NA is higher than PA. Theoretical implications, limitations and future directions are discussed.

     

The Relationships of Informal High Performance Work Practices to Job Satisfaction and Workplace Profitability

Recent empirical evidence reveals considerable divergence between management reports and employee reports regarding organizational high performance work practices (HPWPs). This divergence implies that employees may not participate in some HPWPs that are formally present in their organizations, but also, that employees may participate in HPWPs that are not formally present in their organizations. In this study, we examine the implication of the latter case (i.e., employee participation in “informal” HPWPs) for employee‐level and organization‐level outcomes. Our analyses, using data from the Statistics Canada Workplace and Employee Survey, suggest that employee participation in informal HPWPs is associated with enhanced job satisfaction and workplace profitability in a similar way as employee participation in formal HPWPs is associated with these outcomes.     

Outsourcing,Occupational Restructuring,and Employee Well‐Being: Is There a Silver Lining?

This study examines the relationship between outsourcing and various aspects of employee well‐being by devoting special attention to the role of occupational restructuring as a conveying mechanism. Using linked employer–employee data, we find that offshoring involves job destruction, especially when the destination is a low‐wage country. In such circumstances, staying employees’ job satisfaction is reduced. However, the relationship between outsourcing and employee well‐being is not entirely negative. Our evidence also shows that offshoring to high‐wage countries stimulates the vertical mobility of employees in affected firms in a manner that improves perceived well‐being, particularly in terms of better prospects for promotion.     

Disability and Perceptions of Work and Management

Matched employee–employer data from the 2004 Workplace Employment Relations Survey are used to examine differences in work‐related perceptions between disabled and non‐disabled employees. Even after accounting for differences in personal, job and workplace characteristics, disabled employees are found to hold more negative views on the treatment of workers by managers and, consistent with this, they express less job satisfaction and commitment towards their organization. The influence of disability is also examined across workplaces defined by sector, the presence of disability‐related policies and practices, and employee views of management to explore the role of corporate culture.     

Do you really need help? A study of employee supplication and job performance in China

This study examines a relatively unexplored impression management tactic—supplication. Compared to other more popular impression management tactics such as ingratiation and self-promotion, we know relatively little regarding how employee supplication affects job performance. Using social role theory, we argued that when the images of Chinese employees were consistent with their social roles of receiving help, supplication would be viewed as acceptable. We tested our hypotheses among 158 supervisor–subordinate dyads in China and found that female and junior employees did not receive negative job performance ratings due to supplication. Age, on the other hand, did not moderate the supplication–performance relationship. We believe our findings are consistent with the social norms in the five cardinal relations of Confucianism regarding the modest role of certain social classes in enhancing social harmony. We discuss how our research contributes to the literature of impression management and impacts management practices in China.     

Works Councils and Unionization: Lessons from South Korea

This study analyzes the impact of effective works councils and unions in large South Korean firms. Following a brief review of economic theory on works councils and the institutional environment of Korean industrial relations, we describe the unique data set used to analyze Korean firm-level labor relations and economic performance. The results of the multivariate analysis show that both effective works councils and unions enhance employee voice on several key personnel practices. In addition, the estimates show that unionization increases wages and reduces turnover, but effective works councils are associated with higher levels of employee satisfaction and somewhat higher productivity. These estimates are consistent with theoretical models that find that carefully designed works councils can enhance employee voice and may increase productivity.     

Exit,Voice and Loyalty Reactions to Job Insecurity in Sweden: Do Unionized and Non‐unionized Employees Differ?

Although job insecurity has received growing recognition in connection with the transformation of working life, little is known about how unionization affects its consequences. Data from Swedish health care employees indicate that job insecurity is related primarily to coping strategies in the exit and voice domains. Union members were less inclined to make use of the exit and voice options compared with their non‐unionized co‐workers, and more typically expressed loyalty to the organization. The collective support derived from union membership may make individual voice expressions less important, a finding that has to be replicated in countries with lower unionization rates.     

Does Union Membership Really Reduce Job Satisfaction?

We investigate the effect of union membership on job satisfaction. Using linked employer–employee data from the 1998 British Workplace Employee Relations Survey, we analyse the relationship between the membership decision and overall job satisfaction and satisfaction with pay. In this paper we account for the endogenous selection induced by the sorting of workers into unionized jobs. Controlling for both individual and establishment heterogeneity and explicitly modelling the effect of union status, we find that the marked difference in job satisfaction between unionized and non‐unionized workers disappears, suggesting that a selection effect, rather than a causal effect, characterizes the relationship.