Advancing multilevel thinking in human resource management research: Applications and guidelines

Strategic Human Resource Management (SHRM) researchers have recently turned their attention to using various levels of analysis in examining the relationship between HRM and performance. Despite several calls for research that integrates multiple levels of analysis, HRM research has yet to apply a multilevel approach to its full advantage. In our view, the paucity of multilevel research is rooted in the lack of what we label multilevel thinking: the application of multilevel principles. In this conceptual paper, we develop 9 guidelines based on tailored multilevel HRM principles that offer a course of action for scholars who are interested in conducting multilevel HRM research. Following Kozlowski and Klein (2000), we build these principles around the what, how, where, when, and why questions in multilevel HRM research. Based on an analysis of 88 empirical multilevel HRM studies, we identify the approaches commonly applied when using multilevel principles, explain the weaknesses in current multilevel HRM studies, and offer what we consider good examples of a rigorous approach.     

Social desirability bias in PSM surveys and behavioral experiments: Considerations for design development and data collection

Social desirability issues are long known, but not long gone. Across major purchasing and supply management (PSM) research streams, surprisingly few empirical studies explicitly address social desirability bias (SDB), despite SDB constituting a potentially limiting factor. With regard to surveys and behavioral experiments as two of the most widely used empirical methods in PSM, SDB can represent a critical issue. A first step should therefore be to collect and fully report data on SDB in all such studies. The present note then continues by providing an overview of methodological considerations for PSM researchers to mitigate social desirability issues before they arise in their surveys and behavioral experiments. We describe eight potential mitigation approaches, namely disguising the study's research purpose, assuring anonymity and confidentiality, indirect questioning, adapting the wording of single items, broadening response modes, conducting preparatory cognitive interviews, using multiple sources, and applying multiple research methods. In describing this repertoire of preventive measures, we point authors and review teams to both the broader methodological literature and PSM studies that have used such approaches.     

Researching the future of purchasing and supply management: The purpose and potential of scenarios

Drawing on prior research, the value of scenario planning as a methodology for researching the future of purchasing and supply management (PSM) is explored. Using three criteria of research quality – rigour, originality and significance – it is shown how developing scenarios and analysing their implications present new, important research opportunities for PSM academics, practitioners, and leaders of the profession. Researching the future of PSM supports the identification of uncertainties and anticipates change across many units and levels of analysis of interest to PSM scholars and practitioners, such as the profession/discipline, markets/sectors, or organisations. Scenarios are particularly effective for: considering how the complex interaction of macro-environmental factors affects the PSM context; avoiding incremental thinking; surfacing assumptions and revealing significant blind spots. PSM research using scenarios aligns with Corley and Gioia's (2011) call for prescience-oriented research in which academics aim for more impactful research, enhancing sense-giving potential and theoretical relevance to practice, to better perform their adaptive role in society.     

Advancing purchasing as a design science: Publication guidelines to shift towards more relevant purchasing research

Due to rapidly changing business environments, purchasing and supply management (PSM) organisations are constantly confronted with new problems impacting organisational performance. PSM research can address these problems through design science research. Design science is also regarded as the science of the artificial. Design science research is a methodology that aims to systematically generate knowledge for the design, synthesis, testing, and evaluation of human-made artefacts (e.g., tools, interventions, policies) that solve practical problems. PSM artefacts such as the purchasing portfolio matrix invented by Kraljic (1983) represent a valuable opportunity to solve problems in the PSM discipline. However, our artificial-intelligence (AI)-based analysis of the discipline's flagship journal, the Journal of Purchasing and Supply Management (JPSM), indicates that design-oriented publications in PSM are underrepresented, accounting for less than 4% of the total publications. We argue that existing PSM research should be complemented with more design-oriented research, and address the following research question: How can PSM scholars publish more design-oriented research? Our objectives are to (1) provide arguments for advancing PSM as a design science, (2) nurture a better understanding of design science research as a methodology, and (3) propose publication guidelines that enable researchers to present design-oriented research in a management journal.     

Change within purchasing and supply management organisations – Assessing the claims from maturity models

It is a wide-held assumption that professional development and change within purchasing and supply management (PSM) organisations can be explained and guided by a maturity model. In this paper the guidance which the maturity model concept offers to understand a PSM organisation's performance is assessed. The methodology is based on the outcomes of a literature review of PSM maturity models, development of an organisational change framework and the learning from three qualitative case studies. An alternative understanding of the development of the PSM organisation is offered through an organisational change framework, composing 1) movement transitions, 2) scalability of change, 3) acceptability of change, and 4) the substantive element of change. The research found that extant PSM maturity models are too rigid for PSM managers to apply, and although maturity models are commonly accepted in PSM literature, in practice, they may produce the opposite effect of what is promised. The PSM maturity models suggest that their application will lead to increased status and influence of PSM within the organisation; expectations that may not be met. PSM organisations’ change processes are subjected to a range of situational and contextual power relations which must be considered in order to advance the specific PSM organisation roles and responsibilities.     

Developing design principles for the implementation of AI in PSM: An investigation with expert interviews

The use of artificial intelligence (AI) in purchasing and supply management (PSM) has great potential, e.g. for automating processes and supporting PSM employees. Nevertheless, the number of realized AI use cases in PSM is still limited, and mostly in large companies. This paper examines first requirements for the implementation of AI in PSM. Second, design principles are developed on the basis of the identified requirements. Third, exemplary AI use cases in PSM are presented. For this purpose, a literature analysis is first conducted and followed by interviews with 17 PSM and technology experts. Finally, 40 requirements for the implementation of AI in PSM are developed from the conducted expert interviews. Based on these 40 requirements, ten design principles are developed in the sense of the design science research (DSR) approach to describe the relevant activities for the implementation of AI in PSM. The artifacts developed in this paper will contribute to the implementation of AI in PSM. The applicable research results should facilitate the transfer of knowledge into practice and contribute to the establishment of the DSR method in PSM research.     

Developing design principles for the digitalisation of purchasing and supply management

This paper develops an approach to evaluating designs for digitalisation interventions in purchasing and supply management (PSM), and identifies some fundamental design principles for such interventions. A set of advanced technologies for digitalisation and a theory-based set of seven value drivers for PSM are identified for the proposed grid to facilitate the design of applications and interventions for digitalising PSM. The grid relates the digital technologies to the PSM value drivers in a matrix-like manner, allowing the structured consideration of the space defined by these two dimensions. The proposed approach to the strategic evolution of digitalisation in PSM is tested and its utility is demonstrated in analyses of practitioner literature and multiple case-study-based perspectives on PSM digitalisation. Two fundamental design principles relating to the use of the grid, or to the filling of its space, are set out, thus the research provides new theoretical perspectives on the design of advanced forms of PSM digitalisation. The proposed grid may be used in application design, communicating current and future states of PSM digitalisation to stakeholders, and specifically in developing a future-oriented strategy with a digitalization element for the PSM function.     

How to train supply managers – Necessary and sufficient purchasing skills leading to success

The success of purchasing and supply management (PSM) largely depends on PSM professionals' skills levels. Past research assumed that one universal PSM professional type exists, and they have proposed one-size-fits-all PSM skillsets. However, PSM professionals have different objectives. Based on the data of an extensive survey conducted amongst European PSM professionals (n = 366), this study presents skillsets for seven objectives (reducing costs and improving delivery, quality, sustainability, strategic competitive advantage, supplier satisfaction and innovation). A differentiation is made between “necessary” and “sufficient” conditions for each objective's effectiveness. Within a new PSM-skills taxonomy, a hierarchy of skills is detected as one of the first categories that provide quantitative evidence that soft skills or personal skills are necessary conditions for carrying out hard skills or professional skills. Based on the proposed skillsets, university educators and firm trainers can draft teaching plans that support the intended outcome, while individual PSM professionals may get an orientation on how to develop their skills further.     

Moving purchasing & supply management beyond a cost-focused identity

Practitioners and researchers recognize that purchasing and supply management (PSM) contributes value to business performance beyond reported cost reductions, though capturing and evaluating such contributions is often challenging. The goal of this research is to understand roadblocks impeding the recognition of PSM's contributions beyond cost reduction, and suggest potential solutions to these challenges. Social identity theory offers a conceptual framework to study PSM's self-identity and how it is perceived by others in the organization. Gaining acceptance for value-added metrics is critical to move perceptions of PSM's contribution beyond cost reduction and achieve its full potential. Social identity theory is used as a lens to assess the data and develop propositions. Using a qualitative interview method, the researchers identified important roadblocks hindering PSM's attainment of a broader value-based perception. PSM's identity is closely linked to cost-savings by itself, other functions and upper management. These perceptions are further reinforced by PSM through excessive cost reporting metrics. We provide two suggested solutions for PSM to expand its recognition beyond cost savings: 1) PSM must change its narrative and associated self-identity; and 2) PSM needs to develop metrics that are meaningful across multiple areas of the business.     

Where we are heading and the research that can help us get there – Executive perspectives on the anniversary of the Journal of Purchasing and Supply Management

Procurement is a young field with much potential for further business impact in industry and insight generation through research. In this article four executives from different industries and continents offer their perspective on procurement, purchasing and supply management (PSM) capability development potential and research that can support this. These executives each addressed one of the following important themes and provided candid comment regarding the nexus between academia and practice. (1) Emerging industry 4.0 technologies that can enable new PSM capability development. These technologies should be evaluated in terms of what PSM challenges they can help resolve, not just in terms of how technically promising they may be. (2) PSM talent is key to the realization of new PSM capability and the development of this talent will require executive engagement in creating lifelong learning opportunities for PSM professionals to ensure new competencies and capabilities. (3) Sustainability efforts that are often housed in PSM organizations have much potential to expand these efforts more comprehensively throughout the supply chain and to expand the scope of the efforts. (4) Supplier enabled innovation (SEI) offers a pathway for PSM to meet current business needs with suppliers but also to collaborate with suppliers to create new revenue and customer value. The successful achievement of future PSM capability will require leadership in industry and research to help close the gap between known opportunity areas and actual real-world accomplishment. These executive perspective help us to realize that simplified roadmaps and maturity models underestimate interrelations between these four areas of opportunity and no “single path” currently exists.     

Implementing sustainable purchasing and supply management (SPSM): A Delphi study on competences needed by purchasing and supply management (PSM) professionals

This research is about a Delphi study that was conducted in the context of the development of a competence model for sustainable purchasing and supply management (SPSM). Based on the findings of a systematic literature review (SLR), it addresses the research gap in this area with the aim to foster the integration of sustainability in purchasing and supply management (PSM) in higher education and in professional training approaches for PSM professionals. The qualitative study was conducted with 16 Delphi experts in the field of PSM and sustainability, applying the critical incident technique (CIT). Together with the findings of the SLR, it led to a specific set of SPSM competences. The theoretical background is based on PSM research, educational sciences and organizational psychology.     

Understanding politics in PSM teams: A cross-disciplinary review and future research agenda

Purchasing and Supply Management (PSM) decisions, such as make-or-buy or vendor selections, are highly dependent on the cooperation of several functions in decision-making teams in order to make more holistic and effective decisions. However, members of cross-functional PSM teams often also pursue diverse goals rooted in functional incentive structures that may lead to misalignment and competition. One of the resulting problems are so-called “organizational politics”, being self-serving influence attempts among functional representatives. Examples can be nondisclosure of information, coalitions, or lobbying to protect unidimensional functional interests that potentially obstruct effective PSM decision making. So far, PSM scholars have made exploratory and inductive inquiries in team politics while the larger body of research on politics exists outside the PSM scope. Thus, as PSM scholarship transcends toward deductive theory testing designs on team politics, the fields is at risk taking isolated perspectives and failing to deduce from the extant disaggregated “general management” literature on politics. In response to this emerging trend, we review 91 contributions to the organizational literature on politics at the individual, team or group, and dyadic (individual-individual) level to build a future research framework on politics in real-world cross-functional PSM decision-making teams. To do so, we distinguish thematic areas of interest and derive future avenues for research in light of ongoing PSM debates on human resource management in PSM, leadership in PSM teams, and top management support of PSM. Furthermore, we derive epistemological, instrumental, and theoretical guidance on how to approach politics in cross-functional PSM teams.     

Covid-19 attacks the body of purchasing and supply management: A medical check of the immune system

Much like the immune system of the body, the ‘immune system’ of purchasing and supply management (PSM) is also affected by the Covid-19 virus. Medicine must hinder the spread of the virus and outbreak of disease, just as PSM must prevent risk events and handle supply disruptions. The existing debate on supply resilience and robustness can be demonstrated using this medical analogy. The purpose of this article was to perform a medical check of the ‘PSM immune system’ to identify lessons and research gaps when confronted with a low-frequency-high-impact event such as the pandemic. As a provocative note, this article identifies research gaps in elements of the immune system of PSM (e.g., helper cells – consultancy support or memory cells – feedback loops). The results call for a more holistic debate on the immune system of PSM. Two approaches for research on ‘conventional’ or ‘alternative’ risk management schools of thought are presented as a basis for future discourse on how to improve the PSM immune system.     

The impact of digitalization on the future of the PSM function managing purchasing and innovation in new product development – Evidence from a Delphi study

Bringing innovative products to markets is essential for companies, especially in competitive environments. One of the driving forces for successful new product development (NPD) is the inclusion of the functions that form part of the process such as purchasing and supply management (PSM). While extensive research has been conducted on the role of procurement in promoting innovation, insufficient research on the future of the PSM function in NPD has been conducted. This study addresses this gap, considering increasing digitalization and its effect on the future PSM function managing purchasing and innovation. To explore the future of PSM in NPD, a Delphi survey with 91 experts from industry, academia, and politics or associations was performed. The results reveal that digitalization will influence the PSM function in NPD across different time horizons and forms depending on the subject area. While in many areas, an interplay between digital technologies and human PSM professionals is expected, in certain domains the PSM function is likely to lose added value compared to digital technologies. Furthermore, digitalization is expected to be a potential enabler of a stronger key innovation role for PSM in NPD but to also introduce new requirements such as data science capabilities.     

Examining public service motivation in the voluntary sector: implications for public management

Building on research about the nature of public service motivation (PSM) and its application outside the public sector, the authors provide a qualitative-based examination of PSM’s relevance to voluntary sector employees. In doing so, they explore how far their motivations extend beyond those encompassed within current conceptualizations of PSM and whether PSM research can be enriched through the adoption of qualitative methodologies. The findings suggest that PSM accounts for some, but not all, of the motives of voluntary sector employees and indicate that public sector managers involved in outsourcing public services need to be sensitive to their distinctive features.     

Work motivation and public service motivation: disentangling varieties of motivation and job satisfaction

Research on motivation in the public sector has used public service motivation (PSM) and self-determination theory (SDT) interchangeably. This paper compares both theories, develops hypotheses pertaining to their assumptions, and empirically tests them in two public offices in Switzerland. We then explore their relationship with job satisfaction as an indicator of predictive validity. We find that SDT and PSM display conceptual differentiation and SDT has a strongest relationship to job satisfaction. However, moderation analysis suggests that employees with high levels of PSM have more stable job satisfaction compared to their low-PSM counterparts.     

The impact of racial and gender diversity in management on financial performance: how participative strategy making features can unleash a diversity advantage

How does racial and gender diversity in the management ranks affect the bottom line? Our findings indicate that participative strategy making (PSM) positively moderates the relationship between both racial and gender diversity in management and firm performance measured as return on assets. Specifically, PSM strengthens the positive relationship that exists between racial diversity in management and firm performance. Although no main effect is observed for gender diversity in management, our results reveal that gender diversity in management is positively related to performance when PSM is high. However, we find that gender diversity in management is negatively related to performance when PSM is low, while gender homogeneous management experience superior performance. We offer implications for diversity research to embrace and consider the role of PSM and ‘inclusiveness’.     

Attention-based view on achieving ambidexterity in purchasing and supply management

The focus of purchasing and supply management (PSM) is no longer just on short-term cost savings, but is also on long-term goals such as innovation and renewal. Because of this new dual role PSM needs to balance the short-term goals referred to as exploitation, and the long-term strategic goals referred to as exploration. However, developing in-depth knowledge of the supply markets in order to achieve PSM ambidexterity is challenging, as it requires much managerial attention that is limited in nature. This research draws on the attention-based view (ABV) to study the antecedents of ambidexterity in PSM. Based on a survey of 154 Finnish manufacturing firms, a set of hypotheses was tested using structural equation modeling. The results indicate that bottom-up supply market attention has a stronger association than top-down supply market attention with all three PSM goals: exploitation, exploration and ambidexterity. PSM status is positively associated with both bottom-up and top-down supply market attention. Top management should support activities aimed at capturing supply market opportunities by ensuring that the PSM staff is not overburdened and have enough time to focus on supply market intelligence gathering and analyses. This research is among the first to study the role and enablers of attentional mechanisms that underpin ambidexterity in PSM. A contribution to the ABV theory is made by suggesting operationalizations of managerial attention constructs.     

Transitions,opportunities and challenges – Change and continuity at JPSM

Purchasing and supply management (PSM) scholarship is experiencing a significant expansion across numerous academic institutions around the globe and is attracting more attention from policy-makers than ever before. After nearly three decades since its inception, the Journal of Purchasing and Supply Management (JPSM) has stayed true to its founding purpose of advancing and fostering cutting edge research in the PSM discipline, in its broadest sense, and has pursued its mission to be the journal of choice among PSM scholars. This editorial is both retrospective, and prospective: it marks the transition of JPSM's leadership team. Outgoing and incoming Editors together provide an overview of what has been achieved during the past six years, offer perspectives on the journal policies and on growth opportunities, and discuss some critical areas for the evolution of PSM research.