谈电信企业贯彻ISO 9001:2000标准的重点

近年来,随着电信业务的飞速发展,电信运营企业的贯标工作开展极为迅速.经过贯标认证的实践,笔者认为通信服务的窗口性、服务提供的技术保障性以及通信过程的全程全网性决定了电信业在贯彻ISO 9001:2000标准时应把握好以下的重点:     

试论中职教育实现过程贯彻ISO9001:2000标准

本文从四个方面分析了中职教育实现过程的特殊性以及在贯彻ISO9001:2000标准中应注意的几个问题。     

ISO 9001视野下的高职教育质量

文章阐述了ISO 9001标准适用于学校的3个理由,并从ISO 9001的视野来看高职教育质量的定义,探讨了高职院校有效地推行ISO 9001标准的方法。     

ISO9001控制下质量屋模型业务流程改善分析

企业流程改善是管理界关注的焦点.企业现在已经越来越意识到"满足客户需求"的重要性,因此也越来越关注业务流程如何更好适应"客户需求".将质量屋模型引入企业流程的改善并结合ISO9001的要求对业务流程进行诊断分析.最后结合具体案例进行论证.     

借助ISO9001推动高校研究生教育质量的提高

提高管理水平、教学质量和办学水平历来是国内外高等院校的不懈追求,建立基于ISO9001质量标准的管理体系,有利于提高高校研究生的培养质量,规范教学管理工作,更好地满足教育服务对象的要求,通过实施质量战略来提高学校的综合竞争力。     

ISO／DIS9001：2000对设计和开发输入的规定值得商榷

对２０００版ＩＳＯ／ＤＩＳ９００１标准草案中设计和开发输入的规定质疑,建议删除有关设计途径方面的内容,增加生产纲领、产品等级规定和投资额等信息。     

软件企业CMMI与ISO9001的符合性验证研究

针对同时实施CMMI和ISO9001的软件企业在两标准的兼容性和接口方面常常存在的问题,结合CMMI模型和ISO90001标准的要求,提出一种能同时验证企业是否满足CMMI模型及ISO9001标准的内审方法,并建立过程框架。本活动能自然地融入到组织的日常过程改进工作,通过内审发现问题,解决问题,提高软件企业管理水平。结合某单位实例,结果表明该方法经济,有效,且符合软件企业实际需求。     

2008版ISO9001标准及其实施建议

文章介绍了2008版ISO／FDIS 9001《质量管理体系要求》标准的起草情况以及相对于2000版标准的主要变化,根据2008年5月第25届ISO／TC 176大会的决议,提出了我国企业实施新版ISO 9001标准的对策建议。     

Economic Cost-Effectiveness of the Implementation of the Quality Standard ISO 9001 in the Health Sector

The quality standard ISO 9001 helps and enables organizations, regardless of the sector where they exist, to implement the quality management properly. Recent years have attracted attention to the possibilities of implementing this standard in the health sector and the economic viability of that long-term investment. Health care organizations are recognizing the value system that combines all the criteria for managing quality, including management of business, compliance and management of procedural steps, and most importantly, the total quality management. In general, the implementation of ISO 9001：2008 standard for quality in health care institutions is seen as an opportunity to improve the quality of health care, and the entire process is to be completed by reducing costs and improving services in the sector. The implementation of a quality standard is directed towards patients, medical staff, and management in order to achieve reduction and complete relief from the pain, correct and professional services, conducted services with an appropriate skilled and professional care to obtain results that are comparable to known standards, and protection services with appropriate insurance policies, and the management expects the implementation of a quality system to justify and return their investments. The methods used in this paper are based on the quality standard ISO 9001：2008--Quality Management System and the Guidelines for Improving Performance, developed based on ISO 9004：2000： Quality Management System-43uidelines for Continuous Improvement. These guidelines contain a big part of the text in ISO 9004：2000, but they are supplemented with specific guidelines for their implementation in the health sector. The implementation of the system and monitoring guidelines evidently contributes to the overall resolution and closure of problems in over 50% of cases. This not only results in saving money for the institution, but it also globally leads to reduced variations in the healing process. Expected benefits     

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.     

服务业Qualicert认证与ISO 9001质量管理体系认证的比较研究

文章分析了以Qualicert服务认证和ISO9001质量管理体系认证为代表的两种不同类型的产品认证与体系认证的内在特点、共性和区别,认为体系认证和服务认证之间并不存在排斥关系,而是互补关系,在一个服务组的组织机构中二者并存是一种完美的搭配。     

ISO质量管理体系在高校后勤邮政服务中的适用研究

为加强和规范高校后勤邮政服务工作,全面推进高校邮政服务管理模式的改革,本文将通过引入扎实、有效的ISO9001质量管理模式在服务过程中的应用,浅议其取得的成效,以致于提高高校后勤邮政服务的管理水平,上升到规范化、程序化、有效化的又一台阶。