Maquiladoras: the First World Abusing the Third World?

The industrial border region between Mexico and the USA is notorious for its physical, social and moral squalor. But is it entirely a matter of total exploitation or is the answer to the title’s question more complex than a simple yes? The author is completing his MBA degree at London Business School, is an American citizen and has a background as a consultant in information technology.     

Monitoring Employee Internet Usage

Do employers know where their employees are going when they are provided with Internet and World Wide Web access? Should they know? Or is that a breach of privacy issue? Exploring this sensitive area is a former consultant for a software company, who is completing his MBA at London Business School.     

Problems of Stakeholder Theory

Stakeholder theory diverts attention from creating business success to concentrating on who share its fruits. But what right have stakeholders to make the claims they do? Perhaps a new model is needed. T.F.J. Ambler is Grand Metropolitan Senior Research Fellow at London Business School, Sussex Place, Regent's Park, London NW1 4SA, where Andrea Wilson completed her MBA in 1993. She is now a consultant in New York.     

The Use of Co-ordination Theory to Improve Service Quality in Executive Search

This article considers service quality in a business service industry - execirtive search. It uses co-ordination theory to idtentify the ‘service garps’ which occur in the use of executive search consultancies and considers the ways in which these gaps can be closed. The use of an executive search consultant turns the recruitment process into a three-way relationship -between client, consultant and candidate -and raises the possibility of further service gaps than those identified in the service quality literature. This article finds that there are gaps in expectations evident in all three arms of the relationship but that they are much wider where the candidate is involved. The use of a consultant introduces uncertainty into the process (especially on the part of the candidate), the issue of who has responsibility for what within this relationship is not satisfactorily resolved or communicated. Ways in which the process can be managed to reduce the size of the expectations gaps are considered.     

FOCUS: Is it Ethical to Compete on Ethics?

Should ethical performance be a competitive factor in business behaviour? Is this necessarily a cynical view?‘A mature investigation into the use and abuse of ethics in relation to competition is required.’Dr Alan Stainer is Head of Engineering Management at Middlesex University, Bounds Green Rd., London N11 2NQ, Fellow of the World Academy of Productivity Science and Founder Director of the International Society for Productivity & Quality Research. Mrs Lorice Stainer is Senior Lecturer in Business Organisation at the University of Hertfordshire, Hertford Campus, Mangrove Road, Hertford SG13 8QF, responsible for the European Business Studies programme, and Business Ethics consultant. This paper was first presented at a Seminar on Teaching Business Ethics held at London Business School on Friday, 10 March, 1995.     

建立网上期货经纪人制度——关于“捆绑”期货投资咨询业务与网上交易的探讨

随着期货市场的规范发展和投资者要求的提高,期货投资咨询业务的发展必须建立在深入扎实研究和创造效益的基础上。传统的投资咨询业务存在诸多局限,已不能满足网上交易飞速发展的要求。通过建立网上经纪人制度,在网上经纪人、期货经纪机构与客户之间明确合理的佣金与投资收益的再分配机制,投资咨询业务直接面对市场和客户,以指导网上客户的具体交易活动为核心,从而形成的咨询业务与网上交易“一体化”的网站服务组织模式。     

Applying Ethics to the Tourism Industry

The world's largest industry has received little ethical attention, yet it raises questions of consumer fairness, marketing and environmental and cultural integrity. The author has recently gained an MSc in Tourism Studies from the University of Surrey, and is currently working as an independent consultant in the tourism and leisure sector.     

A New British Branch for EBEN

Last September a British chapter of the European Business Ethics Network was launched at an inaugural Conference, "Implementing Ethical Business", in Cheltenham and Gloucester College of Higher Education. The author of this conference report is the principal consultant of Corporate Social Responsibility Consultants, 28A Tooting Bec Rd., London SW17 8BD.     

A comparison of ethical evaluations of business school faculty and students: A pilot study

This paper reports the results of a pilot study of differences in ethical evaluations between business faculty and students at a Southern university. Data were collected from 137 business students (46 freshmen and 67 seniors) and 34 business faculty members. Significant differences were found in 7 of the 30 situations between freshmen and faculty and four situations between seniors and faculty. When the combined means for each group were tested, there was no significant difference in the means at the 0.05 level of significance. A trend was revealed, however, in that the majority of the time faculty members were the most ethically oriented followed by seniors and then freshmen.Dr. Robert E. Stevens is Professor of Marketing at Northeast Louisiana University and is the author of 11 books and more than 80 articles. Dr. Stevens has served as a consultant to local, regional, and national firms for research projects, feasibility studies, and market planning, and has been a partner in a marketing research company.Dr. O. Jeff Harris is Professor of Management at Northeast Louisiana University. Prior to coming to Northeast, he taught at Louisiana State University, the University of Arkansas, and the University of Texas. Professor Harris has written three books and numerous articles and position papers. He is a consultant to many health care and processing organizations.Dr. Stan Williamson is an assistant professor of management at Northeast Louisiana University. He teaches strategy, human resource management, and management principles. Before this, he served as a senior executive for a regional health care system for 13 years and as a consultant in the health care field.     

Ethics and the Sports Business

Action needs to be taken on the ethical issues raised by the commercialising of sport if its integrity is to be maintained and its ethical base is not to be eroded further. The author has worked as an independent consultant in the leisure sector for a number of years and has recently joined the Research Unit of Britain's Sports Council. The views expressed by her in this article are not necessarily those held by the Sports Council.     

An Interview with the new Dixons Professor of Business Ethics and Social Responsibility

The Editor, Jack Mahoney, has the tables turned on him by being interviewed on his appointment this month to the new Dixons Chair of Business Ethics and Social Responsibility at London Business School. Interviewing him is the businessman and well-known consultant, John Drummond, who is an Associate Editor and Managing Director of Integrity Works and Crime Prevention Consulting.     

Expertise and organizational boundaries: the varying roles of Australian management consultants

The diversity of management consulting has long been recognized by mainstream commentators, but the more critical literature often overlooks this feature. This article explores different consulting roles by developing a typology based on two dimensions of consulting work: the nature of the knowledge base that consultants purport to use in their work, and the extent to which the boundaries between consultant and client are permeable. Based on interviews with a cross-section of Australian consultants and clients, features of four main consulting roles are outlined. Key developments that are highlighted include the increasingly structured nature of much consulting work and the growth of client-consultant relationships based on social rather than purely market exchange criteria. It is shown that the diversity of consulting roles has developed over time in response to both client demands and consultant initiatives. The analysis raises questions about the nature of expertise and the structure of organizations.     

The Responsible Shareholder

There is confusion about the ethical responsibilities of shareholders, including institutions, but a cool look at clarity of purpose can do much to dispel it. The author is a working philosopher who was Lecturer and a Fulbright Fellow at the London School of Economics and spent fourteen years as an investment banker before becoming a writer and independent consultant. She has lectured on business ethics at the London Business School, and has completed her first City mystery novel, Making a Killing .     

FOCUS: Ethical Business: Thinking Thoughts and Facilitating Processes

Doing business ethics and conducting ethical business has to be much more than conducting a rational enquiry. Much also depends on the motivation of individuals and how a positive moral vision of business can unite intellectual and affective approaches to the conduct of business. The author is a lecturer in Philosophy at Warwick University, Coventry CV4 7AL, and a Research Associate at the Local Government Centre at Warwick Business School. He is also an independent organisation development consultant specialising in helping organisations develop their learning processes and value-based forms of leadership.     

The UK Food Supply Chain – An Ethical Perspective

"The moral issues generated by the food supply chain demand attention and analysis. There must be an ethical approach balancing profitability with the welfare of life and the conservation of the environment." Lorice Stainer is a business ethics consultant and Visiting Fellow at Leicester University Management Centre; Alan Gully is Principal Lecturer in Business Studies, and Member for the Centre for Research in International Economics, at Middlesex University Business School; and Alan Stainer is Head of Engineering Management and Professor of Productivity and Performance Management at Middlesex University.     

如何做到物资激励与精神激励的结合

掌握配置、激励、培训方面的理论和方法从事务性工作中摆脱出来把重点工作放在思想方法上,努力创造适合人发展的环境,给高层管理者当好决策顾问,给其他部门做好人力资源管理技术方面的指导服务,就会从源头做好人力资源管理工作.     

Corruption in business — Are management attitudes right?

Corruption in business is as old as business itself. Corruption exists to some extent in all cultures, under all market systems and in all countries. The objectives of this paper are not to stand in judgement or to consider moral issues. This article considers the findings of a study concerning managerial attitudes towards corruption in business. The methodology involves a number of scenarios which could be construed as being deviant or dishonest. These are presented to respondents. Respondents are then asked questions regarding each situation. The findings were interesting. While the sample in general condemned corruption and corruptive practices, the perceived participation by the peer group was higher than one would have expected. The findings of a more comprehensive study of a similar nature should be meaningful to corporate policy in this regard, not only in respect of corruption, but also when decisions have to be made regarding the receipt of gifts.Leyland F. Pitt is Senior Lecturer in Marketing in the Department of Business Economics at the University of Pretoria. He holds B Com(Hons) and an MBA from Pretoria University. He has wide business experience in industry. He is a well known consultant to commerce and industry.Russell Abratt is Assoc. Professor of Marketing at the Graduate School of Business Administration at the University of the Witwatersrand, Johannesburg. He holds a B Com from the University of the Witwatersrand and MBA and DBA degrees from the Graduate School of Management at Pretoria University. He is a consultant to companies in South Africa, Zimbabwe and Swaziland.     

A critique of Milton Friedman's essay ‘the social responsibility of business is to increase its profits’

The main arguments of Milton Friedman's famous and influential essay are unsuccessful: He fails to prove that the exercise of social responsibility in business is by nature an unfair and socialist practice.Much of Friedman's case is based on a questionable paradigm; a key premise is false; and logical cogency is sometimes missing.The author proposes a different paradigm for socially responsible action in business and argues that a commitment to social responsibility can be an integral element in strategic and operational business management without producing any of the objectionable results claimed by Friedman.Thomas Mulligan is an Assistant Professor at The Fuqua School of Business, Duke University, in the areas of Manufacturing Management Systems and Business Ethics. He has a Ph.D. from Northwestern University in the field of Philosophy and has worked as an educator, manager, and consultant in the manufacturing and software industries.     

The Global Citizenship MBA orientation Program: Action learning at the University of Michigan Business School

The University of Michigan Business School's Global Citizenship Program is a two day action learning model conducted during orientation week. During these two days, teams of students, faculty and staff, along with corporate managers, work side-by-side on community projects. These projects are intended to help students understand the difficult issues and frustrations faced by community organizations. The students have opportunities throughout the year to continue to volunteer their business skills and time.Graham Mercer is director of the Michigan Business School's Global Citizenship program, an action learning program designed to develop graduate students with an awareness and appreciation of the inter-relationship between business-and-society. Prior to joining the Business School, Graham had considerable experience in action learning programming both as a corporate consultant and director of Outward Bound.