从法律角度看“能滞自带酒水”的争论

《中国旅游饭店行业规范》的出台以及由此引起的客人能否在旅游饭店自带酒水消费的热烈争论，成为近一个时期媒体讨论的热点问题。本文从法律角度对比问题作了仔细分析，阐述了《中国旅游饭店行业规范》中关于谢绝自带酒水规定的合理性，提出旅游者在饭店消费不仅应当明明白白，还应当做到理智、文明。并且指出了新形势下加强旅游立法的重要性以及发挥行业协会作用的意义等。     

"正午退房制"的法律考量及其改进建议

从我国现有法律考量,正午退房制并不违反有关的时间计算规则,符合格式条款的有效要件,亦没有足够的法律根据表明其侵犯了消费者的公平交易权;但正午退房制与人们的生活习惯不完全吻合,确实给旅客带来诸多不便,属于并不违法,但未尽合理的行规。彻底废除这一既有行规的意见未必可行,对这一行规进行改进的方向应当是:在保留现行旅馆业惯例中对旅客有利的规则的同时,将正午退房的时间延至14时,而18时后退房加收一日房费的做法则可以维持;同时,对12时之前入住的旅客在房费计算上应当另立特殊规则。     

对一起旅游业不正当竞争案的法律分析--以"黄金假日"和"携程"案件为例

本文以北京黄金假日旅行社和上海携程公司之间一系列不正当竞争法律案及以此引发的相关案件为文本,立足法律角度从四个方面对其作以梳理和分析,试图从"非典型"案例中找出典型意义.这一案件的重要启示在于对目前包括行业许可准入制度在内的旅行社管理制度提出针对性反思.     

An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels

SUMMARY

The failure rate of new service projects is high, because the knowledge about how innovations should be developed is limited. In the last decade, several studies have investigated the success factors associated with service innovations (e.g., Atuahene-Gima, 1996; de Brentani, 2001; Storey and Easingwood, 1998). However, no research in new service development (NSD) has addressed the question of whether chain affiliated and independently operated service firms have different approaches for developing successful innovations. The majority of past new service development (NSD) success studies have concentrated on the financial service sector, which is generally represented by large corporate organizations. The findings of this study indicate that the factors which impact on the performance of NSD depend on the organizational relationship of hotels-chain affiliation or independent operation. The study's results suggest that market attractiveness, process management, market responsiveness and empowerment predict NSD success within chain affiliated hotels. While empowerment and market attractiveness are also related to NSD success in independent hotels, this is also linked to effective marketing communication, employee commitment, behaviour based evaluation, training of employees and marketing synergy.     

The development of an evaluation scale for B2B service quality: The case of the Korean convention industry

Abstract

The purpose of this study was to develop scale dimensions for evaluating professional convention organizers (PCOs) from the perspective of conference hosts. Based on a literature review of B2B service quality and convention service quality, and in-depth interviews with host organizers in the Korean convention industry, five quality dimensions were identified: potential, process, personal, technical, and outcome qualities. The reliability and validity of the five dimensions were verified using empirical data. The results show that service quality between PCOs and hosts should be considered to be a holistic experience rather than a set of separate factors as discussed in previous studies. This paper also contributes by proposing that the five scales serve as a managerial tool for PCOs to evaluate their own performance and as criteria for hosts to develop effective business relationships with service providers.     

An Analysis of Sexual Harassment in Korean Hotels from the Perspective of Female Employees

Abstract

Female employees in Confucian and collective societies are particularly susceptible to sexual harassment. Occupational norms can also influence sexual harassment. First, this paper introduces the legal development of the sexual harassment law in Korea. Second, it examines the prevalence of sexual harassment in Korean luxury hotels. The results of the first survey in the Korean hotel industry detail female employees' experiences, the characteristics of harassers, the reaction to harassment, effects of harassment and effective methods of prevention. The results of this paper will aid hotel practitioners, especially in Asian countries where sexual harassment laws have not been well developed, to monitor activities in workplaces where sexual harassment might occur.     

饭店顾客意见信息的收集渠道及其优劣分析

顾客意见信息的有效获取,对于旅游饭店提高自身的管理与服务水平,满足并超越顾客需求,从而达到顾客满意的经营目标具有重要的现实意义。本文结合笔者自身的工作实践与体会,借鉴市场调研的相关原理与方法,给出了旅游饭店获取顾客意见信息的主要渠道,并针对各类渠道的特点,进行了比较详尽的优劣分析,探讨了在实际工作中运用不同渠道的一些注意事项。     

国内专业性展览会时空与产业特征分析

专业性展览会是会展中一个重要组成部分.而区域、时段、展示内容是影响专业性展览会的主要因素.通过对我国专业性展览会时空与产业特征的定量分析,探索主要影响因素对专业性展览会的影响规律,研究对策,有利于我国专业性展览会的健康发展.     

大学生酒店实习社会化及其留职意愿影响因素分析

实习社会化是大学生社会化过程中的一环,会对其职业生涯和留职意愿产生重要影响。本文通过实地调查,应用分层回归方法探讨了大学生酒店实习社会化及其留职意愿的影响因素。研究结果发现:(1)工作条件和组织信任与大学生实习社会化、留职意愿正相关;(2)大学生性格特征与实习社会化正相关;(3)实习社会化在工作条件、组织信任对大学生留职意愿的影响中起部分中介作用,在大学生性格特征对其留职意愿的影响中起完全中介作用。据此,文章最后提出了管理建议。     

基于旅游合同视角的第三人侵害债权制度之构建探析

债权相对性原则在债法领域有着根深蒂固的影响,第三人侵害债权制度的提出是对传统民法理论的重大挑战,在理论界和司法实务界引起了激烈的争论。随着现代旅游业的发展,第三人侵害债权引起的旅游合同纠纷也已成为人们关注的焦点,迫切需要立法予以明确规制。文章基于旅游合同视角,从国内外立法对旅游合同内涵及外延界定入手,分析建立第三人侵害债权制度的合理性、可行性,理论基础及立法依据。在此基础上对旅游合同履行中第三人侵害债权引起的违约案例分析研判,从4个方面探讨第三人侵害债权行为的构成要件,论证债权作为一种基本的民事权利,具有不可侵性,应当得到法律的保护。最后,对在我国构建第三人侵害债权制度进行旅游立法展望,提出构建第三人侵害债权制度可以尝试协调理论上的债权相对性与不可侵性,明确侵害债权责任适用过错责任原则、实行举证责任倒置制度,以及将旅游合同中的第三人侵害债权制度纳入正在制定的＂旅游基本法＂范畴,使其作为侵权制度的重要组成部分并相对独立存在。     

基于TANG模型的西安国际旅游成长实证分析

文章运用旅游地非线性成长模型（TANG模型）对50年来西安国际旅游成长进行实证分析。分析指出,西安国际旅游第一周期为新中国成立至改革开放前阶段,规模极小,受政府制度、资源与产品创新、大规模突发事件影响极大;从客流量与旅游收入两个指标体系入手,讨论1978年以来的第二、第三周期,通过模拟方程、成长曲线及相关特征值实现了不同周期、不同指标的横向与纵向比较,同时在与统计值进行对比的过程中,清晰地反映出异常波动情况,判断波动原因,对旅游地成长过程有了更为清晰的认识。     

北京地区居民旅行社产品消费特征实证研究--兼对旅行社产品设计和营销的建议

本文从消费者对产品需求的角度，以实证的方法分析了目前北京市居民旅行社产品的消费特征，并以消费者行为为依据。对旅行社的产品服务与营销提出相关建议。     

国家风景名胜区门票专营权分析

我国风景资源的独特性、脆弱性和稀缺性以及市场经济过渡时期改革与探索中的一些不定性因素，决定了国家风景名胜区门票专营权问题的敏感性和重要性。文章认为，对待国家风景名胜区门票专营权问题，应采取严肃而慎重态度。