双渠道环境下消费者渠道迁徙意向的研究

消费者渠道迂徙意向是指消费者从在线（离线）渠道向离线（在线）渠道转换的意向,本文以两种主要的渠道,即在线渠道（网络商店）和离线渠道（实体店铺）作为研究背景,在原有人类迁徙PPM（Push—Pull—Mooring）模型基础上进行改进,提出消费者渠道迁徙意向模型,其中感知行为控制为推动（Push）作用,替代者的吸引力为拉动（Pull）作用,而锁定（mooring）作用,包括感知转换成本,同时引入产品类型作为调节变量,对消费者渠道迂徙意向进行研究。     

浅谈PPM理论在渠道迁徙中“抄码”购买行为的应用

消费者进行渠道迁徙行为的路径之一是消费者通过实体店渠道搜集完产品信息后,再转向在线互联网渠道购买产品,称为抄码购买现象。而Push-Pull-Mooring(PPM)模型框架最初出现在研究人口迁徙的有关文献中,用来解释人口为什么在特定的一段时期内从一个地点迁徙到另外一个地点,本文试图用PPM模型来解释抄码购买行为。     

全渠道背景下消费者渠道迁徙行为分析

信息时代,消费者获得信息更为的便捷,越来越多的消费者成为线上、线下混合渠道使用者,消费者渠道迁徙成为营销的热点问题。本文分析了全渠道背景下消费者渠道迁徙的路径和影响因素,从线上渠道企业、线下渠道企业和生产企业三个方面提出了对策。     

消费者渠道迁徙因素分析——基于TAM和TPB理论整合视角

网络经济的来临使得消费者从线下消费转为在线消费成为一股潮流。本文通过TAM和TPB理论整合视角,分析影响消费者渠道迁徙态度和迁徙意向的因素及它们之间的关系,在讨论的基础上提出了针对多渠道企业的营销策略和研究的不足以及未来的研究方向。     

基于消费者行为理论的助农产品在线购买驱动因素探究——一项半结构化访谈研究

在互联网环境下,深入了解消费者在网络渠道购买助农产品的心理驱动机制对于助农产品销售者的品类管理和渠道管理有着重要意义。但由于当前销售网站售卖商品种类较多,对于助农产品并没有针对性的销售管理,存在真假混杂、宣传不到位等现象,助农产品的销售情况仍有较大的发展空间。本文的研究结论对助农产品网络销售平台的管理发展,提升消费者的购买体验和购后满意度,以及电商销售经济发展都有重要的实践意义。     

基于渠道理论的天润乳业营运资金管理研究

营运资金贯穿在企业的日常生产经营活动中,是企业进行财务管理时所必须关注的重点。如何对营运资金进行有效管理,提高企业对营运资金的使用效率,进而实现企业价值最大化,是企业经营者应该关注的问题。本文以渠道理论的视角为切入点,对天润乳业的营运资金管理进行研究分析,针对存在的问题提出相关建议,同时也为行业内其他企业管理营运资金提供经验。     

多渠道零售环境下消费者跨渠道购买行为研究

零售商不断拓展销售渠道,多渠道零售使消费者可从不同渠道获得类似服务与产品。消费者在渠道认知过程中,通过感性分析与理性选择,合理规避风险,实现跨渠道购买。购买动机、人口统计特征主观作用于消费者渠道选择,价格比较、情景、渠道特征、产品类型对消费者的跨渠道购买产生客观影响。消费者跨渠道购买要求零售商提供相互支撑的、协调的多渠道零售体系,并依产品类型与技术支持将资源合理分配至各类渠道。     

The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store

Retailers have treated the buy-online-and-return-in-store (BORS) policy as an important initiative to reduce return losses and provide a better customer experience. Studies on BORS policy have primarily focused on the retailer's strategic value, but not on how such a seamlessly integrated omnichannel operation affects customer behavior. Using Chinese customer data and the structural equation model (SEM), we investigate how BORS channel integration impacts customer behavioral intentions, with the consideration of the mediating effect of customer satisfaction and the moderating effect of offline store characteristics. Based on the stimulus-organism-response framework, our research found that two dimensions of BORS channel integration (integrated return fulfillment and integrated customer service) positively impact customer satisfaction and subsequently impact behavioral intentions in different channels. Furthermore, offline store convenience moderates the relationship between integrated customer service and customer satisfaction. Product variety in the offline store moderates the relationship between customer satisfaction and offline behavioral intentions, while it is not statistically significant in the relationship between customer satisfaction and online behavioral intentions. Compared to the younger group, the older group who is satisfied with BORS service is more likely to purchase offline. These findings generate important theoretical and practical implications for omnichannel return operations.     

Determinants of online food purchasing: The impact of socio-demographic and situational factors

The amount of food sold online is increasing, but it accounts for a small share of total e-commerce. In this study, we investigate the factors that influence individuals' likelihood to buy food online. Applying a logit model to a sample of 34,488 respondents who participated in the Italian National Institute of Statistics multipurpose survey ‘Aspects of Italian Daily Life’, we explore the effects of socio-demographics and situational factors. We found that the food-online consumer is likely to be a young, well-educated, female, living in a small family, with a very good or adequate overall economic condition. Among situational factors, working time, being obese, having health problems, and practising a sport regularly positively affect the probability to buy food online. Surprisingly, distance from brick-and-mortar stores and car possession are not predictors of online shopping. These findings can support marketers and retailers in defining their marketing strategies and enhance the knowledge of this emerging food market.     

Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior

Building on the service dominant logic, this study explores the effect of online and offline channel interactivity on consumers’ value co-creation behavior (VCB), the mediating effect of brand involvement, and the moderating effect of cross-channel consistency (CCC). We surveyed 387 customers who engage in omnichannel shopping. The relationship between online and offline channel interactivity and VCB was positive and partially mediated by brand involvement. The interaction effect of online channel interactivity (ONI) and offline channel interactivity (OFI) had a negative effect on brand involvement when CCC was low but a non-significant positive effect when CCC was high. These findings enrich the theoretical understanding of value co-creation and provide insights into omnichannel management.     

The impact of online display advertising and paid search advertising relative to offline advertising on firm performance and firm value

This research examines the impact of online display advertising and paid search advertising relative to offline advertising on firm performance and firm value. Using proprietary data on annualized advertising expenditures for 1651 firms spanning seven years, we document that both display advertising and paid search advertising exhibit positive effects on firm performance (measured by sales) and firm value (measured by Tobin's q). Paid search advertising has a more positive effect on sales than offline advertising, consistent with paid search being closest to the actual purchase decision and having enhanced targeting abilities. Display advertising exhibits a relatively more positive effect on Tobin's q than offline advertising, consistent with its long-term effects. The findings suggest heterogeneous economic benefits across different types of advertising, with direct implications for managers in analyzing advertising effectiveness and external stakeholders in assessing firm performance.     

浅谈设备招标采购的影响要素及全过程管理

目前,动乱不定的供货管理、缺少完善的市场竞争机制、过于繁杂的采购程序、采购商之间仍存在着不合理不公平等因素,直接或者间接影响了设备的供应,主要表现为:质量没保证、价位不统一、市场无秩序等在这样的环境下,企业为了了生存,为了能够最大程度的节约成本,以获得最终的效益,通过深入研究.在不断的摸索和总结下,制定了一套具有时代性的科学管理方案,尤其是在处于企业最源头地位的设备采购环节,如何掌控好采购成本的最优化成了当前的首要问题、随着改革的发展,企业设备采购也发生了很大程度上的变化一改变了以往被动地接受调动系统指令进行发电的局面,逐步转向市场竞争化.从而,如何正确认识设备招标采购的各个影响因素和每个过程也就给企业带来了机遇和挑战.本文就设备招标采购中的影响要素及全过程的管理进行探讨分析.     

直播购物模式下消费者享乐品和实用品购买行为研究——基于调节定向理论

随着网络直播的兴起,直播购物模式下的消费者行为研究成为热点课题。本文基于调节定向理论,研究了网络直播购物特征对消费者购买享乐产品与实用产品的影响机理。实证研究表明:网络直播购物特征能够激发消费的情景式调节定向反应,其中娱乐性和优惠性特征促进消费者对享乐产品的购买;真实性和可视性促进消费者对实用产品的购买;易用性和互动性对两种产品的购买都有促进作用。基于研究结果,本文建议主播和商家在直播购物中根据售卖产品的属性突出直播内容特点,对增强消费者购买意愿具有重要意义。     

Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms

Understanding service branding from the customer perspective is helpful for various organizations to attain a competitive edge and build a strong customer base. This research work aims to evaluate the various dimensions and constructs that affect brand equity and user's willingness to undertake courses from various e-Learning providers. Data for the quantitative study was obtained using a questionnaire based survey. Analysis of the 378 responses reveals that consumer experience is a strong predictor of both brand meaning and customer satisfaction. Although brand meaning positively impacts brand equity, brand awareness demonstrates a negative effect on brand equity. However, brand equity and customer satisfaction have a significant and positive impact on intention to undertake courses from online learning platforms. The study concludes with discussion on different implications, shortcomings, and directions for future research.     

Leveraging the co-evolution of offline and online video games: an empirical study

Considerable research has been carried out on online shopping and the implications of this purchasing format for consumers and retailers. Most of these studies have focused on consumer attitudes towards online shopping, and how these can be useful predictors of online shopping adoption. Notwithstanding these insights from adoption theory, existing research has yet to distil the most effective means of understanding consumers’ attitudes towards online video game purchases. Based on a qualitative study, our study contributes to literature on adoption theory by presenting some explanations involving online video games purchases by identifying salient perceptions of online and offline motivations and advances ideas on the facilitating role of incentives in making purchase decisions.     

Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention

In recent times, the increasing accessibility of mobile technology has led to changes in consumers’ purchasing behavior. Despite the gloom and doom hearsay about how electronic commerce is threatening the existence of brick-and-mortar stores, by some indications, however, webrooming (i.e., the practice of researching items online, and then buying them offline) may be an even more common practice among shoppers. Against this background, this study proposes and empirically validates a comprehensive research model which incorporates consumer traits (i.e., need for touch, need for interaction, and price-comparison orientation), channel-related factors (i.e., online search convenience, perceived usefulness of online reviews, perceived helpfulness of in-store salespeople, and perceived risk of buying online), and smart shopping perception as antecedents of webrooming intention. Moreover, this study examines the moderating role of product category in predicting webrooming intention. A questionnaire-based survey was conducted. A total of 280 useable responses was collected and data was analyzed using partial least square structural equation modeling. The findings revealed significant direct and/or indirect effects (through smart shopping perception) of consumer traits and channel-related factors on webrooming intention. In addition, product category was found to moderate the relationship between price-comparison orientation, online search convenience, perceived risk, and webrooming intention. Theoretical and practical implications are discussed.     

The moderating effect of culture on overall perceived value in the online purchasing process

This study analyzes differences in the formation of overall perceived value of a tourism service purchased online, taking tourists’ national culture as a moderating variable. The intention is to understand the influence of cultural dimensions on the antecedents and consequences of overall perceived value amongst consumers of different cultures. The sample is made up of 300 tourists (150 British and 150 Spanish) who have purchased a tourism service via the Internet. The two cultures to which the tourists belong differ in terms of the cultural dimensions of uncertainty-avoidance and individualism–collectivism. The findings reveal that in the formation of overall perceived value—which embraces both the online purchase phase and also consumption of the tourism service—moderating effects are generated principally by the cultural dimensions of uncertainty-avoidance and individualism/collectivism. The key practical implications of the study are to understand the variations on overall perceived value when making an online purchase, and to understand the role played by cultural dimensions in interactions with web-based businesses.