企业员工工作满意度:调查分析与建议

本文通过对湖南省样本企业进行工作满意度影响因素的统计研究，发现员工对现有人际关系满意度最高，工作报酬的满意度得分最低；而工作本身特征及工作报酬要素对整体工作满意度的影响较大，因此建议企业注意合理分工和工作丰富化、建立公平合理的激励机制并引导机会均等、注重员工工作成就感等，以改善员工满意度，提高工作效率。     

做好压力管理 驱动职业提升 浅析员工职场压力与疏导

人是生产力中最活跃的因素。调动人的积极性、主观能动性是推进工作落实的关键。近年来,随着银行各项改革步伐的加快以及同业竞争日益激烈,传统的思想观念、工作模式受到前所未有的挑战,给员工带来工作上的压力。本文就目前工商银行邢台分行员工面临的压力问题,结合最新研究的压力管理策略,浅析银行员工职场压力特点与疏导工作;并从邢台分行的实践中总结出压力疏导的方式、方法,以期帮助员工深入认识、觉察目前工作中的压力,以较好地适应、调节、应对压力,促进员工身心更加和谐健康,提升工作的满意度和成就感。     

职场新人人格特质与工作压力的关系

对于工作1—3年的职场新人来说,生活环境、人际关系等与前二十年的校园生活来说发生了很大的变化,很新人承受着很多的压力。本文希望通过研究职场新人工作压力现状、工作压力与人格特质之间的关系,给企业更好进行职场新人压力管理以及人员选拔提供建议。研究结果发现各维度工作压力与神经质程度表现出了显著的正相关。角色压力和工作家庭冲突压力与责任感显示出了显著地负相关。     

注册会计师工作满意度影响因素实证研究

本文采用规范设计的工作满意度量表,以244位注册会计师为被试对象,对我国注册会计师的工作满意度状况及影响因素进行了实证研究。结果表明:我国注册会计师工作满意度总体上偏低,发展前景、认同感和薪酬福利对注册会计师工作满意度的影响排在前三位;在领导行为和管理措施两个因素上男性和女性注册会计师的态度显著不同;职位的高低是影响工作满意度的主要个体变量,随着职位的提升,注册会计师的工作满意度也随之提高。     

员工的职场压力与疏导

近年来，随着工商银行各项改革发展步伐的加快以及同业竞争日益激烈，传统的思想观念、工作模式受到前所未有的挑战，给员工带来许多思想和工作上的压力。本文拟就目前我行员工面临的压力问题，结合最新研究的压力管理策略。对员工职场压力的情况及如何做好疏导工作进行分析探讨，以期帮助员工深入认识、觉察目前工作中的压力，善于适应、调节、应对压力，变压力为动力，促进心理健康，提升工作的满意度和成就感。     

高校教师工作压力源研究

高校教师肩负着教学、科研等多重任务,随着社会转型和高等教育改革的全面推进,他们的工作压力越来越大.长期高强度的压力影响了高校教师的身心健康,给我国高等教育事业的发展带来极大的隐患.从关心教师群体健康和推动中国教育事业发展的角度出发,通过问卷调查法,针对高校教师这一群体,运用聚类分析剔除高校教师压力测量量表中重叠的信息,对高校教师压力源进行主成分分析.结果显示,高校教师职业压力较大.通过进一步分析高校教师压力源,发现高校教师压力主要来自工作保障压力、角色压力、工作无乐趣压力、教学保障压力、人际关系压力和工作负荷压力.     

学校因素对大学生职业成熟度的影响

为了探索年级、专业满意度和是否担任班干部等学校因素对大学生职业成熟度的影响.采用《大学生职业成熟度量表》对403名本专科生进行问卷调查.结果显示,大学生职业成熟度的总体水平不高;年级差异不显著;职业目标、职业自信、职业自主和职业成熟度总分与专业满意度差异极其显著;职业成熟度诸因子及总分均与是否担任大学班干部差异显著.专业满意度和是否担任班干部等学校因素影响大学生的职业成熟度水平.     

国家审计人员心理契约、工作满意度与知识共享行为

在知识经济的时代,知识成为组织提升核心竞争力的主要因素。本文基于文献研究提出了国家审计人员心理契约与知识共享行为的关系以及影响这种关系的工作满意度的假设。根据315份问卷的实证研究发现,心理契约与审计人员知识共享行为显著正相关;心理契约与审计人员工作满意度显著正相关;工作满意度与审计人员知识共享行为显著正相关;工作满意度在心理契约与审计人员知识共享行为关系中起部分中介作用。研究结论对于国家审计机关识别审计人员的心理需求,提高工作满意度,促进知识共享有重要的理论意义与实践价值。     

高校教师压力源与应对方式分析

时代的发展以及社会对高等教育要求的提高,使高校教师们承受着来自多方面的压力。教师过高的职业压力会对教学和学生的发展造成了一定的负面影响。所以,本研究分析高校教师压力的状况、来源及应对方式。目前,高校教师总体压力程度偏低,其中工作负荷以及学校管理制度构成高校教师的主要压力源,个人特质以及家庭因素对压力的影响显著,而高校教师在产生压力的情况下,倾向于寻求工具性或情感性的社会支持。     

员工工作压力、控制点与工作满意度的关系研究

日趋激烈的竞争,使银行业员工感受到越来越多的工作压力。且近年来由于海西建设,福建省金融业得到了快速发展。因此本文以福建省银行普通员工为调查对象,研究银行员工工作压力水平、控制点倾向以及工作满意度的状况,探讨了工作压力、控制点和工作满意度之间的关系,旨在寻找如何进行压力管理和提高工作满意度的方法。     

商业银行零售业务客户满意度的影响因素

本文通过对客户满意度相关文献的回顾,结合当前我国银行零售业务的现状,建立了零售业务客户满意度指标体系,并在问卷数据的基础上,对客户满意度的影响因素进行实证研究,发现等候时间、满意水平、服务态度和环境满意度是影响客户满意度的重要因素。考虑到我国银行业的实际经营情况,本文提出了改善商业银行零售客户满意度的四项措施:加强自助服务体系建设,以客户为中心梳理业务流程,尽量降低排队时间;提升处理投诉的客户满意度,消除客户的不满意程度;从培训员工态度入手提升整体服务质量;积极改善银行营业环境。     

The impact of flexible benefits plans on job satisfaction, organizational commitment and turnover intentions

This study assesses the dimensionality of employee attitudes toward flexible benefits plans and the impact of these plans on measures of job satisfaction, commitment and turnover intent. The study points to the need for more work on the measurement of employee attitudes toward flexible benefits and on the nomological framework of flexible benefits as a construct in compensation research.     

An empirical investigation of customer satisfaction and loyalty across two divergent bank segments

Customer satisfaction is an important indicator for customer loyalty, and numerous studies have identified the benefits that customer loyalty delivers to an organisation. Nevertheless, research also suggests that satisfied customers still defect. This study investigated the relationship between customer satisfaction and loyalty intentions within the Australian banking industry for two distinct customer segments, retirees and university students. Results indicate no significant difference in the satisfaction levels of either group; however, there were differences with respect to two of the five behavioural intentions dimensions: loyalty and switch. Satisfaction was found to have a significant impact on three of the five behavioural intentions dimensions: loyalty, pay more and external response, suggesting that management should initiate service policies aimed at securing improvements in customer satisfaction. However, there are also other constructs at work aside from satisfaction in determining future behavioural intentions.     

内部市场导向对服务型企业员工离职意向的影响

基于文献回顾,结合实证,探讨内部市场导向对员工离职意向的影响.研究表明,内部市场导向的两个构面:内部沟通和内部响应能够显著降低员工离职意向;同时,内部沟通和内部响应影响员工离职意向有两个途径:既有直接效应,也可以通过员工满意间接影响员工离职意向.即当企业的内部沟通良好,内部响应系统及时有效时,员工的离职意向会降低,对组织的忠诚度则会提高.     

Human approach in the quality management system of manufacturing SMEs in Mexico Theoretical review and proposal of a conceptual model

Currently, globalization and competitiveness exert an enormous pressure on small and medium enterprises (SMEs) in the manufacturing sector in Mexico, for that reason they must be more effective and flexible to meet customer demand. In this article, we reviewed the literature on the subject according to the level of significance of variables like human factor, quality culture, quality management system (QMS) and innovation, considered as key elements of a latent competitive scale as from their exploration and explanation. The main objective of this research is to carry out a critical analysis by relating the importance of the human factor of QMS, through research on socio-emotional, intellectual factors and ethics values for achieving the effectiveness of QMS at all organization levels; it also provides a link between variables of quality culture, value propositions, and innovation. Finally, this work discusses the design of a human factor-based quality model to ensure the value propositions for customer and stakeholders’ satisfaction.     

The Effects of Attributes on the Repeat Sales Pattern of Residential Property in Hong Kong

There has been copious research work on the development of house price models and the construction of house price indices. However, results in some studies revealed that the accuracy of such indices could be subject to selection bias when using only information from a sample of sold properties to estimate value movements for the entire housing stock. In particular, estimated house price appreciation is usually systematically higher among properties that change hands more frequently. It therefore suggests that the determination of important factors affecting the transaction frequency or intensity of a housing unit should be a more fundamental research question. This paper examines the possible factors that determine the popularity of residential unit by means of a repeated sales pattern. The Poisson regression model and event history analysis techniques are employed to assess the effect of attributes on transaction frequency and intensity. The event history analyses technique can take account of transaction-specific as well as time-dependent covariates, and therefore is recommended for analyzing repeated sales data in a real estate market. All transaction records during the period 1993–2000 from the Land Registry of one of the most popular residential estates in Hong Kong were used to illustrate the method. Unlike a response to favorable transaction price, good quality units do not necessarily inherently display a high transaction frequency. Rather, units of average quality are more likely to be transactionally active.     

Do gender,educational level,religiosity, and work experience affect the ethical decision-making of U.S. accountants?

Accounting plays a key role in the social and economic progress of a nation. Ethical standards are a hallmark of the accounting profession. An important question is what factors affect the ethical choices made by accountants. Past research suggests that factors such as gender, educational level, religiosity, and work experience may be related to the development of a person's ethical standards. This study attempts to do two things. First, the study provides a short review of contemporary ethical models, including the hermeneutical model. Second, the study examines factors affecting a person's ethical perspectives. Understanding the factors which shape the ethical standards of future accountants will help educational institutions develop appropriate ethics curriculum and help firms develop appropriate ethics training for their employees. Failure to bring appropriate ethical standards to the workplace will most assuredly hamper the profession's time-honored commitment to serve the public interest. The findings suggest that there are differences in individual ethical standards based on gender, college level (graduate versus undergraduate), religiosity, and work experience.     

商业银行零售业务客户满意度指标的甄别

随着我国金融市场的全面开发、金融管制的放松和市场竞争的加剧,提高客户满意度水平,争夺客户资源已成为银行提升市场竞争力的重要手段。目前,我国的商业银行在客户满意度管理方面与西方发达国家银行业相比还有一定的差距,具体表现在满意度测度指标的不合理,银行管理人员在提高客户满意度的过程中抓不住关键因素等方面。因此,针对我国商业银行进行客户满意度影响因素的分析具有现实意义。本文对我国商业银行零售业务的客户满意度进行了实证研究,作者采用因素分析方法对影响银行零售业务客户满意度的指标进行了甄别和归类,并对分类后的因素指标体系进行了信度和效度的检验。     

Changing employee values: deepening discontent?

This article presents a synthesis of data on employee attitudes gathered over the last 25 years. Most of the findings confirm the hypothesis that employees are discontented and expect more from their jobs now than they have in the past. While managerial satisfaction has remained relatively constant, the work satisfaction among hourly and clerical employees has sharply decreased. The authors attribute dissatisfaction to changes in the expectations and values of employees and warn that the deterioration of work attitudes may result in increased operating costs due to poor quality work, reduced output, absenteeism, etc. Instituting an employer attitude survey is suggested as a means of improving communication between management and employees and increasing job satisfaction.