我国饭店实施环境绩效评价的必要性和可行性分析

环境绩效评价是一种有效的环境管理工具,在国际上已经获得了广泛的应用.但环境绩效评价在我国饭店中的应用几乎是空白.本文通过对饭店环境管理现状以及对实施饭店环境绩效评价态度的调查分析得出:目前我国饭店实施环境绩效评价不仅必要而且可行.     

绿色旅游饭店的营造及运作策略探索

<正>绿色旅游饭店是国际上饭店服务业广泛采用的一种环境标志。欧洲一些饭店意识到饭店的环境影响,从加强环境保护和提高饭店竞争力的双重目的出发,自20世纪80年代就开始进行环境管理,并取得了显著成效。绿色旅游饭店通过规定环境标准的要求、环境标志的评价方法和环境标志的使用,全面提升饭店的环境管理水平,进而提高饭店的核心竞争力。     

浅谈我国经济型饭店的营销策略

我国经济型饭店在内外部发展环境上既面临着巨大的机会,也同时面临着巨大的竞争压力,但经济型饭店自身的资源优势却大于劣势。本文结合经济型饭店的内外部运行环境特征,提出了经济型饭店的营销策略。     

湖南省星级饭店环境绩效评价指标体系构建研究

为评价湖南省星级饭店的环境绩效建立一套实用、操作性强的环境绩效指标体系显得尤为重要。从饭店环境绩效概念入手，深入分析和研究了环境绩效评价指标，并就湖南省级饭店环境绩效评价指标体系的构建提出了观点。     

论饭店餐饮的大众化经营

本文从分析饭店餐饮目前面临的市场环境入手,通过与其主要竞争对手——社会餐馆作比较,阐明了饭店餐饮大众化经营的必然性与可行性:大众化经营的方式,试图探索饭店餐饮大众化经营之道,以达到提高饭店整体经济效益的目的。     

环境心理学的几个问题

对环境心理学的学科产生背景进行了讨论.认为,当代环境心理学研究的热点是环境污染心理学.环境心理学的发展方向应由定性分析到定量分析,并以之作为环境污染物转移、积累对人的心理学指示的指标;探索人类生活、工作时所需气候、饮食等最佳心理学感受时的条件.     

饭店基层员工流失的原因分析及对策

在一个饭店中,适当的员工流动是必须的,但是过高的员工离职率所带来的消极影响远大于积极影响。面对目前过高的饭店基层员工的离职率,并有继续增长的趋势,如何合理有效地降低员工离职率,成了饭店经营者经常关注和思考的问题。在市场经济环境下,人力资源具有流动性,人才流动是大势所趋,饭店要正视这一现实,从饭店本身和员工两方面入手变被动应对为主动控制,实现合理、有效的留人目标。本文从饭店基层员工流失的现状入手,分析了饭店基层员工流失的原因及员工高流失率给饭店带来的不利影响,从而给饭店管理者提出了应对饭店高流失率的一些建议和对策。     

现代旅游饭店绿色植物环境的营造

文章论述了现代旅游饭店营造绿色植物环境的重要性。在现代旅游饭店的规划设计中,应该在人工构筑的环境内尽量布置绿化,在进行绿色植物环境的营造时,首先应该选择好绿色植物,再根据具体的场合和需要,采用不同的布局和布置方式。     

产业集群对饭店企业成长的影响——基于星级饭店的实证分析

通过对成渝两地典型饭店产业集群中星级饭店的实际调研,以实证的方法研究了产业集群对饭店企业成长的影响。研究结果表明,在饭店产业集群中,集群资源越丰富,互补性越强,就越能促进饭店企业经营绩效的增长,但是资源的丰富性和互补性对于提高饭店的员工满意度、提升饭店内部品质没有显著影响。饭店企业与集群中其他机构和组织的网络联系越密切,联系效果越好,集群环境越完善,集群的品牌影响力越强大,就越有利于饭店企业成长。     

饭店营销误区及对策分析

竞争环境下,饭店营销显得十分重要.然而,由于对于饭店营销的实质缺乏足够的认识,在饭店营销实践中还存在不少误区,只有消除这些误区,才能切实做好饭店营销工作.     

Investigating the link between managers' green knowledge and leadership style,and their firms' environmental performance: The mediation role of green creativity

Despite extensive literature on green hotel management and sustainability, scant attention has been given on the role of managers to solve environmental related issues. This study's aim is to assess the effects of managers' green knowledge and green transformational leadership on firms' environmental performance with the mediating effect of green creativity. The study analyzes the perceptions of 363 employees in different managerial positions of the hotel industry employing Partial Last Square Structural Equation Modeling. The findings of the study show a positive effect of green knowledge and green transformational leadership on green creativity and green transformational leadership on environmental performance. Furthermore, green creativity is also found to have significant mediating effect between green knowledge and environmental performance, and green transformational leadership and environmental performance relations. The main implication of the current research is that managers' green concerns might help the stakeholders in the hotel industry to respond through appropriate green initiatives for their organizations. Further suggestions for literature and practice are discussed.     

Integrating hotel environmental strategies with management control: a structuration approach

This study addresses the development of environmental strategies and associated management control in the international hotel industry, a sector of major economic and environmental impact hitherto largely neglected in the environmental management and accountability literature. The low key level of commitment to environmental management currently exhibited by the industry is considered in the context of dominant systems of hotel management performance evaluation and control, as well as the industry's current strategic management and budgetary practices. Informed by Giddens' structuration theory, the study offers a new theoretical framework, environmentally efficient resourcing, as a structured approach to the development of hotel environmental strategy and its management. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

浅析酒店管理专业形体训练方法

根据酒店管理专业特点,从酒店管理学院学生的学习模式入手,针对专业的特点和培养目标,以学生的成长心理为轴线,将形体训练与专业相结合,更加实用、贴切。提出引导学生将在校所学的知识合理运用到实际工作中,让形体训练教师在教学过程中将形体训练贴近专业为专业服务等观点,并提供了大量具体的行为指导方式。     

Measuring the Choice of Environmental Sustainability Strategies in Creating a Competitive Advantage

Environmental sustainability has often been claimed as a means to providing a competitive advantage by encouraging efficiencies, attracting customers and obtaining business. This work critically considers this idea in the context of the hotel industry by comparing the strategic intent and implementation of sustainability initiatives in hotels across North America. Environmental sustainability strategies can employ a low cost, a differentiated or a hybrid (a combination of the two) approach to creating a competitive advantage. Controlling for the type and age of hotel we find that the hotels sampled in this study used a combination of all three approaches but tended to rely on their need to create environmental sustainability legitimacy by placing an emphasis on differentiation through environmental sustainability branding. A lack of recognition by management of the contribution to their future economic success that low cost strategies can provide has implications for hotel owners. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment     

桂林市星级宾馆中央空调节能减排调研——热泵技术应用可行性分析

本文从现代能源的应用及环境污染、现代暖通空调系统的节能与可持续发展、传统宾馆暖通空调系统及其存在问题三个方面出发,就地表水源热泵对水源系统的要求,通过对桂林市星级宾馆的气候、水资源条件的分析,确定该系统对桂林市星级宾馆的实用性,并对桂林市榕湖饭店应用地表水源热泵形态进行了实际调研。最后从空调负荷分析、初投资分析、系统运费分析、以及投资回收期分析四个方面对星级宾馆水源热泵应用推广的可行性分析。     

e-服务质量对酒店在线预订消费者满意度影响研究

e-服务指消费者在线预订前信息搜寻、在线预订、预订后登记入住为止的全过程所接受的服务;其质量测量维度以Bauer(2006)的五大维度为基础,结合中国消费者心理确定为网站设计、娱乐性、易用性、可靠性、反应性五大维度。在此基础上,建立酒店在线预订消费者满意度(HECS)结构方程模型,检验e-服务质量对在线预订顾客满意度的影响具有非常重要的现实意义。本文研究表明,网站易用性、可靠性、反应性对消费者满意度的影响显著。     

The mediating effect of information availability between organization design variables and environmental practices in the Canadian hotel industry

This study examines whether providing employees with information about environmental impacts, industry practices, technologies, regulations and benchmarking of environmental practices mediates the influence of organization design variables on environmental impact reduction. The study finds that both organization design variables (discretionary slack, coordination mechanisms and performance evaluation) and information availability have a direct influence on environmental impact reduction practices in the Canadian hotel industry. However, information availability partially mediates the influence of organization design variables, indicating that effecting changes in organization design alone may be less effective in generating proactive environmental practices without providing employees with information and benchmarking of industry environmental practices. Copyright © 2007 John Wiley & Sons, Ltd and ERP Environment.     

酒店行业发展环境及酒店产品设计策略探讨

文章分析了酒店行业发展形势,剖析了当前酒店行业发展的弊端和劣势,在总结酒店行业发展前景的基础上,提出了酒店产品设计的策略。     

基于SEM的酒店员工满意度及其后续行为研究

在问卷抽样调查基础上,采用验证性因子分析法(CFA)与结构方程模型(SEM)对酒店员工满意度影响因素及员工后续行为间关系进行实证分析。结果表明,影响酒店员工满意度的因素是多样的,酒店员工满意度对员工离职意向有显著的抑制作用、对员工工作投入有显著的促进作用。本研究有利于进一步验证和丰富员工满意度理论研究体系,还可为我国酒店人力资源管理实践提供参考。     

绿色饭店的SWOT分析及对策

面对世界绿色消费市场的蓬勃兴起,推行环保的绿色饭店需要运用绿色管理理念经营企业,将可持续发展观念融入到饭店经营的全过程和各个环节。文章从绿色饭店的理念和发展状况入手,运用SWOT分析法对绿色饭店的内部优势、劣势和外部机会、威胁给予分析,最后提出绿色饭店这个新兴企业赢得消费者和市场的对策。