Evaluating and Managing Brand Repurchase Across Multiple Geographic Retail Markets

Many companies manage their business on a geographic basis and evaluate marketing metrics and managers correspondingly. Here, using a multi-level dataset from the U.S. retail gasoline industry, we demonstrate inherent differences in the levels of brand repurchase across territories. Furthermore, we show that the effects of factors that may improve repurchase—customer satisfaction and customers’ relational investments—are moderated by market share at the territorial level. Relational investments have relatively more effect on repurchase in territories where a brand's market share is higher, while customer satisfaction has relatively more effect in territories where a brand's market share is lower. These findings imply that one size does not fit all for either evaluating or managing brand performance at a territorial level.     

The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention

This study examined the influence of consumer's brand familiarity and the information quality of social media content on their involvement with a brand on the brand's social media pages. Also studied were the influence of involvement on consumer's attitude towards the brand's social media page and the effect of their attitude on future purchase intention from the brand. The results indicated that both brand familiarity and information quality had significant effects on a consumer's involvement with a brand on its social media page, yet the brand's social media content had a greater influence on a consumer's involvement with the social media page. Further, involvement with a brand's social media led to a positive attitude towards the brand's social media page, which in turn influences future purchase intention from the brand. However, the involvement did not directly influence future purchase intention from the brand. The results suggest the significant importance of quality of social media content.     

Preservation,rejuvenation, or confusion? Changing package designs for heritage brands

Updating a brand's packaging presents a challenge, especially for heritage brands. This study examines how and when continuity in visual package design influences brand heritage perceptions. A pre‐study uses focus groups to corroborate evidence for the constructs and processes involved. Three experiments show that lower continuity designs create confusion, which in turn damages a brand's heritage identity. Study 1a provides initial evidence for the process and demonstrates that effects occur regardless of prior brand usage. Study 1b replicates the mediating role of confusion with two different product categories, controlling for brand attachment. Study 1c rules out alternative mediating processes through other emotions. Employing a quasiexperimental design involving ten brands, Study 2 demonstrates that a brand's mascot can buffer against detrimental effects of low design continuity on confusion and consequent perceptions of brand heritage and purchase intention while controlling for brand familiarity and need for cognition. Together, these findings contribute to a better understanding of consumer responses to changes in package design and heritage brands.     

Consumer response to service brand physical elements: Using a semantic priming task to explore implicit understanding of service brand meaning

Consumers' responses to design features involve both conscious and non-conscious information processing. The current research therefore argues that a combination of explicit and implicit measures should be used to assess consumer understanding of service brand meaning conveyed by a service brand's physical elements. However, most methods traditionally used to evaluate design meaning are explicit methods, based on conscious cognitive processes. The current research addresses this gap by documenting how understanding of service brand meaning conveyed by a service brand's physical elements can be tapped by an implicit measure. More specifically, it aims to investigate the extent to which a greater ability to decode meaning conveyed by design features results in differences in implicit understanding of service brand meaning. This research uses a Semantic Priming Task to assess associative strength between brand meaning and a service brand's physical elements. Results (N = 157) show that command of the design language, captured by design acumen and involvement in the product category, results in greater ability to implicitly understand brand meaning conveyed by a service brand's physical elements, and moderates the implicit-explicit relationship. Results suggest that combining implicit and explicit measures may help practitioners in charge of creating brand's physical elements, especially when associations between design types and brand impressions are not constant across product categories.     

Vulnerable consumer engagement: How corporate social media can facilitate the replenishment of depleted resources

Technology may facilitate health and wellbeing consumer engagement. When there is scant public health provision and socio-cultural norms marginalize consumers stigmatized from cancer, we reveal how a brand’s corporate social media campaign can support vulnerable consumers with resource constraints. Drawing from a transformative consumer research lens, we investigate five years of computer-mediated communications facilitated by the Indian brand Dabur Vatika. Through a grounded theory and an abductive reasoning approach, we unveil how vulnerable consumers directly or indirectly affected by cancer leverage brand's social media to replenish resources. First, we identify how vulnerable consumers engage to replenish depleted emotional and social support resources. We further expand consumer engagement scholarship by offering a preliminary definition of “vulnerable consumer engagement”. Second, we provide a nascent classification of vulnerable consumers in a consumer-producer role, Principal Vulnerable Consumers and Associate Vulnerable Consumers, distinguished by their proximity to the vulnerable context. Lastly, we reveal how brands may perform a transformative role, to replenish social, emotional and operant resources at the micro level through the engagement of vulnerable consumers with corporate social media. This insight is informative for policymakers, advertising practitioners and transformative consumer research academics.     

BOOK REVIEWS

Books reviewed in this article Vogel, David, Trading Up: Consumer and Environmental Regulation in a Global Economy Spencer, Colin, The Heretic's Feast: A History of Vegetarianism     

BOOK REVIEWS

Books reviewed in this article Alwitt, Linda F. and Thomas D. Donley, The Low-Zncome Consumer: Adjusting the Balance of Exchange Apple, Rima D., Vitamania: Vitamins in American Culture Becker, Gary S., Accounting for Tastes Citro, Constance F. and Robert T. Michael, editors, Measuring Poverty: A New Approach, Washington Critchlow, Donald T., Studebaker: The Life and Death of an American Corporation Garvey, Ellen Gruber, The Adman in the Parlor: Magazines and the Gendering of Consumer Culture Goodwin, Neva R., Frank Ackerman, and David Kiron, editors, The Consumer Society, Volume 2: Frontier Issue in Economic Thought de Grazia, Victoria, editor, The Sex of Things: Gender and Consumption in Historical Perspective Preston, Ivan L., The Great American Blowup: Puffery in Advertising and Selling Schansberg, D. Eric, How Poor Government Policy Harms the Poor Stokowski, Patricia, Riches and Regrets: Betting on Gambling in Two Colorado Mountain Towns Swartz, Thomas R. (editor) and Kathleen Maas Weigert, America's Working Poor Weems, Robert E., Jr., Black Business in the Black Metropolis: The Chicago Metropolitan Assurance Company, 1925–1985     

The Use of Persuasion Management Strategies by Identity-Vulnerable Consumers: The Case of Urban Heterosexual Male Shoppers

This paper investigates the relevance of Kirmani and Campbell’s [Kirmani, Amna and Margaret C. Campbell (2004). “Goal Seeker and Persuasion Sentry: How Consumer Targets Respond to Interpersonal Marketing Persuasion,” Journal of Consumer Research, 31 (3), 573-582] typology of persuasion management strategies to one group of identity-vulnerable consumers, heterosexual urban male shoppers of grooming and fashion products. Our informants use seeker strategies to refine their conceptualizations of heterosexual masculinity, or to gain expertise. In addition to the seeker strategies Kirmani and Campbell identify, our informants employ three new seeker strategies and use previously identified sentry strategies as seeker strategies. We offer theoretical and managerial insights for those interested in the shopping behavior of vulnerable consumers, and more specifically, heterosexual urban male shoppers of fashion and grooming goods.     

Does a Virtual Like Cause Actual Liking? How Following a Brand's Facebook Updates Enhances Brand Evaluations and Purchase Intention

Studies have shown positive associations between liking a Facebook brand page and brand evaluations, but causal evidence is lacking. This online pre–post-measure experiment compared brand evaluations of ‘current followers’ of a target brand's Facebook page, with ‘new followers’ instructed to ‘like’ the page, and ‘non-followers’ over one month. Results showed a significant positive increase for new followers on brand evaluations, whereas non-followers showed no change. Current followers were most positive in evaluations overall, but showed no change over time. This provides evidence that following a brand's Facebook updates can cause positive changes in brand evaluations. The effects were explained by perceived conversational human voice, indicating the importance of brand interactivity. Implications for brands' social media presence are discussed.     

The construction of qualitative research articles: a conversation with Eileen Fischer

Eileen Fischer, Professor of Marketing and Anne & Max Tanenbaum Chair in Entrepreneurship and Family Enterprise at the Schulich School of Business at York University, has published research on entrepreneurs, consumers, and markets in several leading management and marketing journals. Professor Fischer has served on the editorial review boards of Consumption Markets & Culture; Entrepreneurship: Theory and Practice; Family Business Review; Journal of Business Venturing; and Journal of Small Business Management and is a current co-editor of the Journal of Consumer Research. In preparation for this conversation, the interviewers invited questions about the construction of qualitative research articles from multiple junior scholars in the field of consumer culture theory (CCT). This invitation yielded dozens of questions that were whittled down to the final questions you see here.     

Consumer education in the UK: new developments in policy,strategy and implementation

Consumer education is an integral part of the European Community's consumer policy. It plays a key role in consumer empowerment, helping consumers gain the skills, attitudes and knowledge they need to be able to gear the choices they make as consumers to their economic interests and to protect their health and safety. In its policy statement, the Directorate General for Health and Consumer Protection states that the European Community is aware that joint measures at national and Community levels should be more structured, in order to achieve maximum effectiveness. This paper aims to set out the current policy and strategic context for consumer education and empowerment in the UK; review the role of UK government bodies and other agencies concerned with developments; review recent literature; present the results of interviews with an extensive range of key stakeholders and the results of a survey of service heads for trading standards throughout the UK. It will consider implementation, partnership, resources, ideas and opportunities. The research found that the agenda for consumer education in the UK is at an interesting stage of development. The Enterprise Act 2002 gives the Office of Fair Trading (OFT) a statutory power to carry out educational activities. Consumer education is also moving up the agenda in the trading standards service. In addition, the teaching of citizenship in English schools is already stimulating new developments in consumer education. The paper will consider the need for organizations like these to work together to build on these policy developments and ensure that consumer education gains the profile it needs to influence consumer attitudes and behaviour.     

Distribution and Market Share

This paper presents findings from a census of more than 79,000 stock-keeping units (SKUs) in 37 consumer packaged goods categories totaling $55 billion in annual revenue. It shows that, in 86 percent of product categories, the relationship between market share and retail distribution is increasing and convex at the SKU level. The degree of convexity is greater in categories with higher revenues and more concentration in market shares. The relationship is also typically convex within leading brands’ SKU portfolios, showing that the “double jeopardy” phenomenon of low share and distribution not only affects small brands competing against market leaders, it also affects low-share SKUs within a category leader's product line. Holdout evidence shows that the distribution/share relationship within a brand's portfolio of existing SKUs usually holds for new SKUs as well. We explain how knowledge of the distribution/share relationship can help to improve a brand's go-to-market decisions for new SKUs.     

Changing underwriting practices on underpricing of U.S. global initial public offerings

We examine the underpricing of U.S. firms that went public globally (Global IPOs) between 1986 and 2003. Our results suggest that, when compared to their peers that went public at home, U.S. issuers did not enjoy an advantage in issue costs from their global offerings. Their offers experienced substantial increases in underpricing, which exceeded that of their peers since the late nineties. We observe that the increased underpricing was accompanied by an overwhelming proportion of Global IPOs being underwritten by prestigious underwriters and backed by venture capitalists. In addition, Global IPOs accounted for an increasing percentage of total issues of U.S. firms in the late nineties. Further findings suggest that Global IPOs may be motivated by expanding investor demand under favorable overseas market conditions and increasing visibility through global placement.     

Doing well by doing good: A quantitative investigation of the litter effect

Corporate social responsibility can prove challenging for traditional businesses as a profit-making agenda may well be in conflict with the wishes and expectations of other stakeholders. Nevertheless, if organizations can align the incentive of better business performance with beneficial outcomes on a wider social and/or environmental level, so called doing well by doing good, conflict ceases between the two aims. This paper investigates a particular global problem within the context of the fast-food industry. Discarded fast-food packaging is the fastest growing type of litter in many Western countries. The paper establishes, by using a quasi-experimental method (n = 1000), that multiple levels of a brand's evaluation are negatively affected when that brand's packaging is seen as litter. This paper also quantifies the financial impact of the litter effect on a company.     

The drivers of consumer value in the ECR Category Management model

This paper critically evaluates the proposed structure and contents of a frequently discussed Category Management (CM) model in the Efficient Consumer Response (ECR) context. Based on this we present an extensive empirical study where the data from a survey of 202 household representatives are merged with their actual purchasing data taken from a consumer purchase panel (>30,000 purchase observations). The results from an exploratory factor analysis and subsequent multiple regression analyses show that the investigated CM model needs to be amended by personnel and point-of-sale aspects as they affect Consumer Value significantly. The investigated differences between the drivers of Consumers' Value call for including both survey and consumer purchase data and consequently incorporating attitudinal and behavioural aspects into Category Management.     

Brand vulnerability to product assortments and prices

Abstract

The assortment of brands that a specific brand competes against varies from one point of sale to another. The competitive landscape changes further because of within-assortment price variations at each location. The joint variation in assortment composition and pricing creates a complex set of scenarios under which a brand needs to compete. In this paper, we develop an approach to assess changes in a brand's vulnerability under alternative assortment and price configurations. We specifically propose that, in market environments with high variability in the competitive set and prices, it is more appropriate to assess a brand's strength relative to alternative assortment configurations rather than against individual competing brands. We build a model that depicts a brand's vulnerability in latent assortment space rather than the traditional brand space. The results from an illustrative model application are used to draw inferences about changes in brand vulnerabilities under shallow and deep promotions.     

BOOK REVIEWS

Books reviewed in this article: Bykerk, Loree and Ardith Maney, U.S. Consumer Interest Groups Hine, Thomas, The Total Package: The Evolution and Secret Meanings of Boxes, Bottles, Cans, and Tubes Laaksonen, Pirjo, Consumer Involvement: Concepts and Research Leyerle, Betty, The Private Regulation of American Health Care Loeb, Lori Anne, Consuming Angels: Advertising and Victorian Women Miyamoto, Masao (J. W. Carpenter, translator), Straitjacket Society: An Insider's Irreverent View of Bureaucratic Japan Myers, Kenneth D., False Security: Greed & Deception in America's Multibillion-Dollar Insurance Industry Peterson, Esther (with Winifred Conkling), Restless: The Memoirs of Labor and Consumer Activist Esther Peterson Ritzer, George, Expressing America: A Critique of the Global Credit Card Society Zaichkowsky, Judith Lynne, Defending Your Brand Against Imitation: Consumer Behavior, Marketing Strategies, and Legal Issues     

Royalty: marketplace icons

The term “royalty” connotes people who either occupy the role of monarchs in society, or who are related to these figures by blood or marriage. Although many royal houses around the world occupy a symbolic/ceremonial rather than a political role, royalty and the “human brands” royal families contain remain important sources of aspirational and conspicuous consumption. In this essay, we focus on how the British Royal Family Brand (BRFB; Otnes, Cele C. and Pauline Maclaran. 2015. Royal Fever: The British Monarchy in Consumer Culture. Berkeley: University of California Press.) has remained the most visible and impactful royal variant in the world, even as its economic and political influence, and that of Britain, has waned. We discuss the influence of the BRFB in fueling consumption practices pertaining to commemorative purchasing and collecting, heritage management, perpetuating mass and social media narratives, supporting and perpetuating brands, and spawning and maintaining touristic trends. We observe that successful royal influence is due in part to the ability to leverage key universal narratives (e.g. the triumph of the underdog) and to tap into consumers’ desires to vicariously or actively engage with lifestyles typically accessible only to people who occupy the highest social stratum in their respective cultures. We discuss the implications of royalty on consumer culture, and suggest areas of future research.     

Tiger Woods,Nike, and I are (not) best friends: how brand's sports sponsorship in social-media impacts brand consumer's congruity and relationship quality

This study examines the effects of brand's sports sponsorship in social media on brand consumer's congruity and brand relationship quality. The study included a survey of targeting consumers whose ages range between early twenties and late forties; data from 322 respondents were collected. The results are as follows. First, brand's sports sponsorship in social-media activities relating to sports brands has significant effects on brand consumer's congruity. Second, this congruity significantly influences brand relationship quality. Third, male consumers, who have previously purchased products and services associated with a sports brand, perceive the sponsor's brand image more positively when they are exposed to the sponsor's brand's sports sponsorship in social-media activities, compared to those consumers having no previous purchases of the sponsored brand. Lastly, consumers in their forties with prior experience consuming the sponsor's brand products are most affected by the level of self-congruity with the sports brand compared to younger or older consumers.     

Do Consumers Discriminate Against Foreign Companies Even When They are Green?

The international business literature has long investigated the role of corporate environmentalism, or “going green,” in business. However, this research has been limited regarding the dynamics of a firm's eco-friendly image and consumers' intention to purchase the firm's products in light of the consumer's complex social viewpoint and how that eco-friendly image is perceived. This limitation is due in part to the complex nature of the eco-friendly image-purchase intention relationship, especially when taking into account the consumers' identification with the firm, as well as the role of consumer ethnocentrism. Through the use of an experimental survey, we found differences between countries and the role of the firm's eco-friendly image and consumer ethnocentrism. In particular, an eco-friendly image was positively related to identification with the firm in a German company sample. The findings also show that this identification mediates the effect of eco-friendly image on purchase intention. Consumer ethnocentrism significantly moderated the effect of this identification on purchase intention as well in the Chinese company sample. Implications for managers of multinational enterprises are discussed, as are avenues for future research.