Measuring inter-organizational trust—a critical review of the empirical research in 1990-2003

This study reviews empirical research on inter-organizational trust. Since the early 1990s, researchers on inter-organizational relationships have consistently argued that mutual trust is an essential factor of relationship quality and performance. The purpose of the study was to evaluate the advancements and setbacks in current empirical research in terms of measuring inter-organizational trust. This paper analyzes the theoretical approach, the conceptualization and operationalization, and the measurement issues covered in studies on inter-organizational trust conducted from 1990 to 2003. Although trust has emerged as an important factor in inter-organizational relationships, there are still major conceptual and methodological challenges to be met in studying this complex concept. The results show major inconsistencies in conceptualization, operationalization, and measurement of trust. The paper concludes with suggestions for further empirical research.     

Key capabilities in knowledge-intensive service business

The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous group, making the identification of key capabilities challenging. To bridge this gap, a conceptual framework is developed, integrating discussion on knowledge intensity with the classical service features. Empirical data are collected from two case firms with the help of focus groups, theme interviews and a survey. Based on the developed framework and analyzed data, we identify four specific capability categories of knowledge management, service productization, project management, and relationship orchestration.     

Explaining Trade Flows of Singapore

The objective of this paper is twofold. First, the development of the trade patterns of Singapore and particularly between Singapore and its South-East Asian partners will be outlined and interpreted against a backdrop of relevant trade policy measures, for example in the context of the Association of Southeast Asian Nations (ASEAN). Second, a simple model of the gravity type is applied in order to establish and quantify the role of various trade determinants. Despite the fact that Singapore has strived at being a 'global city', it remains rather heavily biased towards East Asia as far as foreign trade is concerned. The role of ASEAN in particular is strong, even if the role of entrepôt trade tends to exaggerate the degree of integration between the economies of Singapore and ASEAN. It also seems clear that the latter, as an organization, has not contributed much to the development of trade relations between its members. Rather the closeness and the liberalization of these economies during the last 15 years or so appear to have been decisive. It is interesting to note that the newer members of ASEAN seem to have been integrated quickly in Singapore's economic network.     

Urban job creation and unemployment in LDCs: Todaro vs. Harris and Todaro

Overwhelming urban migration occurred so rapidly in many developing countries that widespread unemployment and squalid living conditions are commonplace. For many of these countries, stopping urban migration has become a major policy. Two models propose 2 different theories of urban unemployment. Todaro's short-term effects model concludes that job creation actually causes unemployment. Todaro and Harris formulated a long-term effects model in which welfare subsidies create more employment and stimulate the economy. A real solution to urban job creation would include optimal allocation of investment between the rural and labor sectors. A once and for all hiring tax would reduce replacement hiring. It is impossible to design an optimal tax subsidy package for urban unemployment unless it includes knowledge of the dynamic response of migration and unemployment to the rate of net and gross hiring of labor. If subsidy taxes are levied on the agricultural sector, the net result may be a higher rate of capital formation in the (low social return) manufacturing sector and a lower one in the agricultural sector.     

On the sources and macroeconomic implications of nonuniform and uncertain price expectations

Conclusions There is still much work to be done on the issues of nonuniform and uncertain price expectations. In the present paper we have attempted to give an overview of the reasons for, and possible consequences of, the existence of these phenomena. Now there seem to be reasons for deepening particularly the empirical knowledge on the formation of expectations, and for attempts to connect existing theoretical and empirical knowledge more closely with each other.     

Towards networked R&D management: the R&D approach of Sonera Corporation as an example

In this paper the authors delineate the challenges of a dynamic environment to R&D management. The authors build on most recent ideas, such as the dynamic capability view of the firm, as strategic foundation for modern R&D management. Collaboration is emphasized as a meta-capability for innovation. These ideas are merged into a 'Networked R&D Management' approach that emphasizes internal and external collaboration networks as critical for companies operating in a dynamic business environment. The approach is illustrated with ICT industry as an example. The implementation of Networked R&D Management is reflected in the illustrative case discussion of R&D management of Sonera Corporation.     

Estimation of waiting-time parameters in the GI/G/1 queuing system

Abstract

In a previous paper [2] the author has studied the distribution of the average value of n consecutive observations of the waiting-time in an M/G/1 queuing system, i.e. a system where the arrival epochs form a Poisson process with constant intensity. The observations were assumed to be made during the equilibrium state of the process.