Call centres and beyond: a thematic evaluation

This introduction aims to place the articles in this special edition in the context of the wider literature on call centres. The discussion is arranged around four themes: the characteristics and organisational features of call centre work, the choices and strategies that are available to manage the work, the effects of this type of work on employees and, finally, the responses and reactions of call centre staff to their work experiences. The articles selected, which are drawn from a conference sponsored by this journal, are then summarised.     

Economie en vooruitgangsidee

Summary The object of this article is the relation between economic science and the idea of progress in western civilization. That relation can clearly be observed in classical economic theory (influenced by the Enlightment) and the modern theory of growth (Golden Age Economics). The author rejects any identification of economic progress with an unlimited increase of GNP. He proposes a link between the idea of economic progress and the divine mandate of stewardship, which implies that the inter-subjective scarcity of non-renewable resources and environmental factors should constantly be taken into account. He concludes with some remarks about economic growth as a goal of economic policy.

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Rede uitgesproken bij de aanvaarding van het ambt van gewoon hoogleraar aan de Vrije Universiteit op 10 maart 1972.     

Über die Existenz einer stetigen,reellenNutzenfunktion

Ohne ZusammenfassungHerrn Prof. J. Nitsche (Freiburg) danke ich für die kritische Durchsicht einer ersten Fassung des Manuskriptes, ebenso danke ich Prof. Robert Reichardt (Wien) für einige kritische Anmerkungen. Für mögliche Fehler bleibe ich jedoch allein verantwortlich.