Client, User and Architect Interactions in Construction: Implications for Analysing Innovative Outcomes from User-Producer Interactions in Projects

Three case studies of user/client-architect interaction, and their implications for an understanding of the design and innovation process in capital goods projects, are considered in this paper. The studies presented include a major 'City Challenge'-funded social housing development programme in the UK, a housing co-operative-driven workplace and housing scheme associated with the same programme and a new building for the business school of a major UK university. Reflecting upon existing literature on user-producer relationships, the paper draws two key conclusions from the case studies that add to this literature. The first points to the need to account for the broader strategic motivations of agents within projects. Two of the case studies describe how innovation driven by the architects involved exceeded the original requirements of the client, and in so doing reveal architects to be oriented toward non-project specific goals. The second conclusion focuses on the user/client and points to the importance of a strong and coherent 'customer vision' in 'enabling' the client to determine project outcomes more fully. Following from these conclusions, it is argued that an analysis of client/ user-producer interactions needs to account more fully for the effects of longer-term strategic planning by agents.     

Tourism today: A geographical analysis : by D.G. Pearce Longman, Harlow, 1986, 229 pages, £9.95

Chris Cooper, of Surrey University's Department of Management Studies for Tourism and Hotel Industries, describes the uses and significance of the technique of interpretation in providing an interface between the tourist destination and the visitor. Interpretation can enhance the visitor experience by making the attributes of the resort more comprehensible.     

Transforming Local Government: Innovation and Modernization

This article is based on research investigating why local authorities innovate and what happens when they do. The authors show how local authorities have responded to the current normative climate for innovation, and explore the interaction between central policy and local action. The article demonstrates the importance of the policy climate set by central government in fostering—or constraining—innovation at a local level.     

WORLD OUTLOOK

Events in the Gulf have finally brought an end to the world economic boom of the last eight years. The oil price shock itself is only partly responsible for the downturn. The previous tightening of monetary policy in the face of inflationary pressures and the end of a rapid period of credit and asset price expansion had severely weakened the ability of some economies to respond to the shock. This is reflected in the diversity of response, most obviously in the United States where Fed fine tuning and the credit crunch have already weakened the economy. The rise in oil prices has led to a sudden collapse in consumer confidence and a swift cutback in output. Although we do not expect the recession to be deep, the financial problems will delay recovery. The Japanese economy was already in financial difficulties before the shock, although the real economy was stronger and here we expect a sharp deceleration from almost 6 per cent growth last year to around 3.5 per cent. In contrast the German economy, partly shielded by the substantial appreciation of the DM over the last year, has been affected less by the oil price shock and we expect the consumer and investment boom to continue this year as the economies merge. This provides a welcome boost to other European economies.     

Managing New Product Design and Development: an Anglo-German Study

This article reports the results of a study of innovation and product development at 245 manufacturing sites in the UK and Germany. It examines the relationship between design and performance and the competitiveness of the UK and Germany in design and manufacturing. Overall, few sites reached "world-class" standards - 9% in Germany and 3% in the UK, although many sites were not far below these standards.