Action Teams That Work

A growing awareness of workplace hazards and identification of airborne contaminants, coupled with a changing safety and health regulatory environment, created an unexpected demand for new and innovative respirators in the early 1980s. 3M's Occupational Health and Environmental Safety Division broke new ground by taking the team concept further than ever before in the company. The division's Action Teams successfully designed, built and introduced products in less than half the time it would have taken previously. Robert Hershock, Charles Cowman and Douglas Peters describe how 3M learned important lessons about team selection, training, performance and motivation, the importance of project sponsors, and the role of middle management.     

Determinants of export performance

Comparative advantage, government incentives and entrepreneurial dynamics as determinants of a country’s export performance are discussed in this article. The author’s particular attention is focussed on the present situation and future perspectives of the less developed countries.     

Adjustment to changing international conditions

The structural changes in the world economy have made themselves increasingly felt in the Federal Republic of Germany over the past few years. For the first time since 1965 there is again a current account deficit, since merchandise trade is no longer able, due to the worsened terms of trade, to finance the traditional deficits on services and transfers. What policy should the Federal Government follow in order to help German industry adjust to these changes?     

THE LIMITS OF INFRASTRUCTURE: Public Transport in a Post-colonial City

Since the 1940s, the people of the neighbourhoods (kampungs) around Surabaya's derelict Ngagel industrial estate have made a living by repurposing the remains of what was once one of Asia's most modern road, rail and industry networks. The remains—in the form of leftover fuel, labour and factory parts—are used to rebuild and repair improvised transport vehicles like bicycle-taxis (becak), minibuses (bemo) and motorbike-taxis (ojek). The repurposing happens at the limits of a capital-intensive heavy infrastructure of factories, trams and buses. The limits are those points where such infrastructure fails and a household-funded mosquito-fleet of light vehicles succeeds. Repurposing gives those who do it a right to infrastructure by providing the city with much-needed public transport. In Surabaya, public transport begins at its limits through the improvisations of people who live in the productive remains of capital-intensive heavy infrastructure. These people live in Surabaya's deindustrialized urban core, where life is made in the ruins of infrastructure through the breaking-down of it, the reworking of it, the right to it, and the leakage of it—the means through which rank-and-file people rather than states and corporations forge infrastructure.     

Competing mechanisms

The recent literature on competing mechanisms has devoted a lot of effort at understanding a very complex and abstract issue. In particular, an agent's type in a competitive environment is hard to conceptualize because it depends on information the agent has about what is going on in the rest of the market. This paper explains why this is such an important practical problem and illustrates how the literature has “solved” it.     

Using laboratory experiments to study law and crime

The 19th and 20th centuries produced breakthroughs in physics, chemistry, and the biological sciences. Laboratory research played an important role in the rapid advances made in these fields. Laboratory research can also contribute progress in the social sciences and, in particular, to law and criminology. To make this argument, we begin by discussing what laboratory experiments can and cannot do. We then provide three illustrations of lab experiments that have contributed to understanding of crime and law and discuss how these laboratory data complement those gained through other methods.     

An integrated framework for the conceptualization of consumers’ perceived-risk processing

Research on risk is built on a complex array of diverse and sometimes inconsistent definitions, constructs, models, and outcomes. This study examines various literatures to formulate an integrated framework for the conceptualization of perceived-risk processing. The framework specifies three phases (framing, assessment, and evaluation) and their accompanying outcomes of risk attention, perceived risk, and risk-taking propensity. Explicit linkages are specified between situational and individual characteristics. Perceived-risk evaluation is identified as concepturally distinct from assessment of perceived risk, and the construct of risk-taking propensity is separated from those of risk affinity and perceived risk. The framework further presents points of intersection between the literatures on perceived risk and the literatures on consumer decision-making, information search, and satisfaction. Finally, it serves as an anchor for framing future research to promote conceptual and methodological consistency, and to guide progress in directions that are consistent with some leading edge paradigms outside of marketing. Margy P. Conchar (concharm@mail.ecu.edu; Ph.D., University of Georgia) is an assistant professor at East Carolina University. Her research focuses on consumer behavior and advertising. Her work in consumer behavior concentrates on risk, motives, and optimal consumption experience. Her research in advertising focuses on the interface between advertising and finance, accounting, or economics. She has previously published in the proceedings of the Academy of Marketing Science, the Association for Consumer Research, the American Marketing Association of Educators, and the Society for Marketing Advances. George M. Zinkhan (gzinkhan@terry.uga.edu; Ph.D., University of Michigan) is the Coca-Cola Company Chair of Marketing at the University of Georgia. His major research interests include advertising, promotion, e-commerce, and knowledge development. Two of his recent coauthored books includeConsumers (2004, McGraw-Hill) andElectronic Commerce: A Strategic Perspective (2000, Dryden). Cara Peters (petersc@winthrop.edu; Ph.D., University of Nebraska) is an assistant professor at Winthrop University. Her research lies in the general areas of consumer behavior and e-commerce. Primarily using mixed methods, she examines risky consumer behaviors as they relate to sociology and psychology. She has published in theJournal of Consumer Psychology andConsumption, Markets, and Culture, among other journals. Sergio Olavarrieta (solavar@negocios.uchile.cl; Ph.D., University of Georgia) is an assistant professor at Universidad de Chile, Santiago, Chile. He is assistant dean of undergraduate programs at the School of Business and Economics at the University of Chile. His research focuses on branding and marketing strategy. He has previously published in theJournal of Strategic Marketing and theInternational Journal of Product Distribution and Logistics Management.     

中国制造企业服务市场细分的实证研究

随着中国经济的快速发展,中国制造产生了对机器设备需求的巨大市场,而服务业务的潜在发展空间促使设备供应商或专业服务提供商更加关注对服务业务的市场研究.本文针对中国机器及设备用户的服务需求情况进行了系统的中国制造企业服务市场细分的实证调查及研究.本文的调查采用用户访谈、座谈及大面积问卷发放的方式进行,数据分析上采用探索性因子分析和聚类分析,分析结果对中国制造企业的服务需求按其特征分为五类,比较突出的服务需求特点是表现出较强的价格敏感度.