成功的公司必须首先学会管理过程

在过去的50年里,质量工作者努力将质量体系应用于企业,政府和学术领域．但效果不尽如人意。尤其是．人们认为质量控制、全面质量控制,零缺陷和全面质量管理等方法都不奏效．六西格玛也趋于失效。     

A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat

Past research on B2C relationships has typically focused on unidimensional constructs of satisfaction, trust, and commitment, ignoring underlying psychological dimensions. Although some studies have examined cognitive and affective dimensions of these relational constructs, dual sequential effects in relationship formation have not been investigated. This study proposes and finds (in the context of online group chat) that parallel cognitive and affective sequences of relationship formation take place, thus expanding scholarly understanding of underlying psychological processes and offering marketing practitioners two different ways to build relationships with consumers. The proposed dual‐sequence relational framework further advances theory by shedding light on counterintuitive findings in past research. The study also supports the proposed moderating effects of employee communication style, such that sequential effects of cognitive (affective) relational constructs are stronger with a task‐oriented (socially oriented) employee, thus offering insights to practitioners in hiring and training employees to match specific organizational goals for building relationships with consumers. © 2009 Wiley Periodicals, Inc.     

Development of agricultural territories during the post-soviet period: Institutional aspect

The necessity of institutional proposals on the stable development of rural territories is justified in the article. A multivariant approach is proposed for studying the institutional environment of the countryside. The key trends of reformation of the countryside’s social and economic systems are defined based on the results of the our own empiric research.     

Weiter behandeln oder nicht?

Ein Fallbeispiel - Frau Schneider erkrankte im Alter von 73 Jahren an einer akuten myeloischen Leuk?mie (AML). Die eingeleiteten Therapien griffen nicht. Schlie?lich stimmte sie der Therapiebegrenzung zu. Vor welchen klinischen und normativen Herausforderungen stand das Behandlungsteam? Welche L?sungsans?tze für das praktische Vorgehen k?nnen aus diesem Fall geschlussfolgert werden?     

Liquidity and hedging effectiveness under futures mispricing: International evidence

We analyze the hedging effectiveness of positions that replicate stock indexes using corresponding futures contracts through the application of a dynamic, stochastic hedging strategy proposed by Lafuente, J. A. and Novales, A. (2003). Conclusive gains do not emerge in any of the markets analyzed over the period considered, relative to the use of a constant unit hedge ratio. These findings are consistent with the trend observed in the IBEX 35 futures market study of Lafuente, J. A. and Novales, A. (2003). Our empirical evidence suggests that, contrary to what happens in less liquid markets, the discrepancy between theoretical and quoted prices in index futures contracts in fully developed markets does not represent a noise factor that can be successfully exploited for hedging. © 2009 Wiley Periodicals, Inc. Jrl Fut Mark 29:1050–1066, 2009     

Russia and the global intellectual services markets

The incipient process of intellectualization of global development is described and the role and behavior of intellectual (nonmaterial) services in the world economic relations is presented. Russia’s position on global nonmaterial service markets is analyzed in comparison with other countries. The scope for utilization of the Russian scientific, educational and other intellectual potential in its foreign economic activities is expounded.     

Labour Mobility: An Adjustment Mechanism in Euroland? Empirical Evidence for Western Germany,France and Italy

We evaluate whether labour mobility is likely to act as a sufficient adjustment mechanism in the face of asymmetric shocks in Euroland. As no adequate data on cross-border migration are available, migration elasticities within nation states (Western Germany, France and Italy) are estimated and interpreted as upper bounds for cross-border migration elasticities between European nation states. Labour mobility is highest in Germany, followed by France and Italy. However, the accommodation of a shock to unemployment by migration takes several years. We conclude that labour mobility is unlikely to act as a sufficient adjustment mechanism to asymmetric shocks in Euroland.     

Shaanxi Impressions

Ancient, but longing to be modern
In most people＇s eyes, Xi＇an, the capital of Shaanxi, a province in western China, is an alias for ＂Ancient China＂, which is also what Patricia from Arizona, U.S., who was sitting next to me on my Xi＇an flight thought as well. ＂My husband and I managed to spend one precious day there in our busy China trip schedule, just to have a look at the great Terra Cotta Warriors,＂ Patricia＇s eyes were glimmering as we set off flying towards history. The Terra Cotta Warriors are the masterpiece of the First Qin Emperor, whose dynasty dates back to BC 221 - BC 207. Actually, I would prefer to refer to the city as ＂Chang＇an＂, which used to be the city＇s name in the Tang dynasty （AD 618 - 907） when it served as China＇s capital during the most prosperous period in ancient Chinese history.