Mixed signals in HRM: the HRM role of hospital line managers1

Recently, Haggerty and Wright suggested that HR could be reconceptualised as signals sent to employees rather than practices. We examine this novel approach and consider how it fits in the practice. In hospitals, ward managers are intermediaries in relation to signals that are passed between upper managers and their staff. We discuss to what extent ward managers have the analytical and functional skills required to interpret and convey complex signals to the staff under their jurisdiction. We draw conclusions about the role of ward managers in the HR function of hospitals. There are theoretical and practical implications for the role of line managers more generally, beyond the hospital context.     

The impact of research in countryside recreation policy development

This article illustrates the use made of recreation research in the Countryside Commission. It explains some of the different methods employed, describes the main results and shows the impact they have on policy development.

Research has been of key importance to the Commission during its recent review of recreation policies and the main directions of the emerging policies are highlighted.     

Gibrat's law in marketing: The case of liquor brand sales

We test the applicability of Gibrat's Law in the liquor brand market. Basically, we model annual changes in the unit sales of the top fifty liquor brands as white noise. Our results reject this model, but we do find that changes in sales are independent of starting market sales. This leads to the interpretation that brands with above average market share do not tend to gain market share, i.e., initial market share does not affect the subsequent change in market share. Furthermore, brands with above average sales do not have more stable sales than do firms with below average sales. Changes in sales appear highly positively correlated between periods, i.e., brands that gain sales in one period tend to gain sales in the next. Finally, no major liquor type or manufacturer had consistently and significantly greater or lower success across our various annual time periods.     

Australian tourism : Effects of foreign investment

Throughout the 1980s the Australian tourism industry has received an increasingly large proportion of its financing from abroad. This article explores existing theories of overseas investment in manufacturing in relation to the tourism industry. Where the factors of production are provided by the local economy and it is mainly the capital which is supplied from abroad, then the profits are substantially retained and encouragement of overseas investment can be a successful strategy in increasing net foreign revenue. A policy model is presented which indicates that Australian tourism must compete aggressively if it is to reap the benefits from overseas investment.     

Financial Integration, Dis‐integration and Emerging Re‐integration in the Eastern Mediterranean, c.1850 to the Present

The financial integration that concerns us is that of the linking of national banking systems through the opening of branches by banks of one country in another. In the inter‐war period, banks from England and France established branches in the countries of the eastern Mediterranean, as did banks originating in those countries. However, after World War II there came a period of nationalization and nostrification that cut the countries' banks off from each other's markets. If domestic financial systems matter to economic development and growth, and if foreign banks contribute to the development of financial systems, then these policies were a self‐inflicted wound. As barriers to foreign banks have fallen since the mid‐1970s the region has started to integrate again, but in a process that is far from complete.     

Managing the co-creation of value

Central to service-dominant (S-D) logic is the proposition that the customer becomes a co-creator of value. This emphasizes the development of customer–supplier relationships through interaction and dialog. However, research to date suggests relatively little is known about how customers engage in the co-creation of value. In this article, the authors: explore the nature of value co-creation in the context of S-D logic; develop a conceptual framework for understanding and managing value co-creation; and utilize field-based research to illustrate practical application of the framework. This process-based framework provides a structure for customer involvement that takes account of key foundational propositions of S-D logic and places the customer explicitly at the same level of importance as the company as co-creators of value. Synthesis of diverse concepts from research on services, customer value and relationship marketing into a new process-based framework for co-creation provide new insights into managing the process of value co-creation.     

‘The Rise and Fall of TQM’: the Vision,Meaning and Operation of Change

The vision of TQM promises unity, teamworking, autonomy and empowerment. This article explores how this vision was contradicted by organisational restructuring and the hierarchical imposition of redundancies and contingent employment insecurity in a medium sized bank. As a result it was found that the meaning and legitimacy of TQM for both employees and many managers was called into question.