Reputational risk as a factor in the offshore location choice

Drawing on extant literature and eight case firms, this paper explores reputational risk as an essential factor in selecting offshore locations. By categorizing and aggregating insights from the empirical data and the relevant literature, the paper identifies country reputational risk as a factor determining the firm's propensity to exclude specific offshore locations. However, its effect is contingent upon managers' interpretation of the critical elements of the business environment in a particular country. Thus, the study contributes by demystifying the role of ‘managerial inputs’, which are often neglected within international sourcing literature. Further, reputational risk is delineated as a higher-order construct comprised of three lower-order constructs: unethical practices, institutional weakness, and quality concerns. Our findings distinguish reputational risk from the CSR framework because the dimensions of reputational risk identified in this study transcend beyond the governance, ethics, environmental and social spheres of CSR. This way, the study contributes to a holistic representation of reputational risk that can allow researchers to match its broad predictors with broad outcomes.     

How process enterprises really work

Many companies have succeeded in reengineering their core processes, combining related activities from different departments and cutting out ones that don't add value. Few, though, have aligned their organizations with their processes. The result is a form of cognitive dissonance as the new, integrated processes pull people in one direction and the old, fragmented management structures pull them in another. That's not the way it has to be. In recent years, forward-thinking companies like IBM, Texas Instruments, and Duke Power have begun to make the leap from process redesign to process management. They've appointed some of their best managers to be process owners, giving them real authority over work and budgets. They've shifted the focus of their measurement and compensation systems from unit goals to process goals. They've changed the way they assign and train employees, emphasizing whole processes rather than narrow tasks. They've thought carefully about the strategic trade-offs between adopting uniform processes and allowing different units to do things their own way. And they've made subtle but fundamental cultural changes, stressing teamwork and customers over turf and hierarchy. These companies are emerging from all those changes as true process enterprises--businesses whose management structures are in harmony, rather than at war, with their core processes. And their organizations are becoming much more flexible, adaptive, and responsive as a result.