Maintaining a Flexible Payout Policy in a Mature Industry: The Case of Crown Cork and Seal in the Connelly Era

This case study suggests that the payment of cash dividends may not be essential to the long-run success of even mature companies. A mature company in a mature industry, the Crown Cork and Seal Company did not pay any common dividends during John Connelly's 33-year tenure as chairman and CEO. During that period (from 1957 to 1990), the company used stock repurchases along with a compensation policy featuring low executive salaries and generous executive stock options to motivate and execute a focused business strategy. Under the leadership of Connelly, Crown was rescued from what appeared to be certain bankruptcy to become one of the most profitable firms in its industry. Debt was immediately paid down, preferred stock was retired, and the firm's operations were revamped and streamlined. Instead of following the diversification strategies of larger industry peers, Crown's strategy was focused and driven by profit margin and customer service. This strategy eventually led Crown to invest internationally and acquire one of its major rivals. In addition to significant equity ownership by Crown's management and board members, the company's board had a remarkable number of “outsiders” and representatives from international operations, creating a culture that was outward-looking as well as cohesive. And without paying a dollar of dividends—a practice that many finance scholars believe imposes a necessary discipline on mature companies—Crown both preserved its financing flexibility and produced a remarkable record of increases in both profits and market value.     

Enriching the Tourist and Host Intercultural Experience by Reconceptualising Communication

The aim of this paper is to reconceptualise intercultural communication as it is conventionally understood in the field of tourism studies. Tourism literature identifies many problems related to intercultural communication between tourists and hosts from different cultural backgrounds. Some of these 'problems' occur only because tourism researchers assume that the appropriate goal for communication is 'communing', that is, finding common ground or understanding. This philosophical paper suggests that if one reconceptualises communication without the communing, using the philosophy of Martin Heidegger and Jean-Luc Nancy, the 'problems' in intercultural communication disappear and communication becomes a source of enrichment for both tourists and hosts. This paper suggests that the basis of intercultural communication in tourism should be the acknowledgement of cultural differences between international tourists and local hosts, and the goal should be the 'spacing' of culturally different individuals rather than the 'communing' of 'idle talkers'. Treating intercultural communication in this way creates an opportunity for both sides to appreciate and value cultural difference. Experiencing cultural difference is one of the most fundamental motivators for travel and for opening host communities to international tourists. Reconceptualising intercultural communication by adopting Heidegger's and Nancy's philosophies promises not only to enrich the tourism experience but also to transform researchers' approaches to tourism education and training, and to tourism marketing and management.     

The influence of management characteristics on the technical efficiency of wheat farmers in eastern England

Technical efficiency of wheat farms in eastern England is measured through the estimation of a stochastic frontier production function using panel data for the 1993–1997 crop years. Variations in the technical efficiency index across production units are explained through a number of managerial and farm characteristic variables following Battese and Coelli (1995) [Empirical Econ. 20, 325–332] and incorporating the spirit of Rougoor et al. (1998) [Agric. Econ. 18, 261–272]. The technical efficiency index across production units ranges from 62 to 98%. The objectives of maximising annual profits and maintaining the environment are positively correlated with, and have the largest influence on, technical efficiency. Moreover, those farmers who seek information, have more years of managerial experience, and have a large farm are also associated with higher levels of technical efficiency. Future studies that seek to explain variation in technical efficiency should include further aspects of the managerial decision‐making process.     

Segmenting foodies for a foodie destination

ABSTRACT

The consumption of food is an integral part of a tourism experience. As foodie travellers seek out unique food experiences, it is valuable for tourism destination managers to understand their preferences and behaviours. Using a 61-item foodie activity scale, 2948 surveys were analyzed to determine clusters of foodies. The findings suggest that researchers or destination managers should avoid a “one size fits all” approach in the development of foodie destinations. Giving attention to the travel preferences and types of experiences that foodie segments prefer may allow communities reap the benefits of serving as a destination for foodie travellers.     

Social Constructs and their Usefulness in Original Institutionalist Research: Quality Matters

Some institutionalist researchers are reluctant to use quantitative methods, possibly limiting the extent and influence of institutional research. Social indicators may provide useful inputs into institutionalist analyses, but caution is warranted. This article discusses the importance of exploring a social indicator’s quality before adopting it as a research input.     

Discrimination in Services: How Service Recovery Efforts Change with Customer Accent

Journal of Business Ethics - Discrimination represents an important moral problem in the field of business ethics, and is often directed against minority groups. While most of the extant literature...     

Getting Cinderella to the ball: putting education at the heart of financial education

The recent banking collapse has called into question all activity related to financial services, from regulation to consumer protection, to financial education. Since the Organisation for Economic Co‐operation and Development's 2005 ‘Recommendations on Principles and Good Practices for Financial Education and Awareness’, there has been an increase in financial education activity, yet the world is a different place. The role of financial education, its scope and its potential, must now be critically analysed to help ensure its efficacy in supporting financial rectitude in challenging times. The authors draw on several years’ experience in the design and delivery of financial education programmes and debt prevention interventions, informed by their perspective as educationalists. In this theoretical commentary, they seek to influence the discourse on financial education, and position education as a foundational discipline in financial education. The authors identify potential risk to the future of financial education, engaging with the literature that questions the validity of financial education as an endeavour in consumer protection, which points to the dearth of empirical evidence to support its effectiveness, and which queries the efficacy of resourcing such initiative development. They argue that financial education focused on consumption cannot serve the citizen; rather, financial education must be rooted in the needs of the individual. Through these analyses, the authors highlight areas of further research, which when undertaken, can lead to more effective outcomes for all. This article introduces the concept of financial edification as an approach to financial education, predicated on the needs of the individual. In repositioning financial education as a pedagogical endeavour, the article asserts that financial education, when not driven by education, cannot achieve its true potential; it is time for Cinderella to go to the ball.