New marketing mix stresses service

The seven Ps of service management include some nontraditional ingredients to help formulate marketing strategy. Two examples illustrate how competitive advantage can be won or lost based on applying or ignoring the seven Ps.     

Corporate social responsibility and employee commitment

Effective corporate social responsibility policies are a requirement for today's companies. Policies have not only to be formulated, they also have to be delivered by corporate employees. This paper uses existing research findings to identify two types of factors that may impact on employee motivation and commitment to CSR 'buy-in'. The first of these is contextual: employee attitudes and behaviours will be affected by organizational culture and climate, by whether CSR policies are couched in terms of compliance or in terms of values, and by whether such policies are integrated into business processes or simply an 'add-on' that serves as window-dressing. The second set of factors is perceptual. Motivation and commitment will be affected by the extent to which they can align personal identity and image with that of the organization, by their perceptions of justice and fairness both in general and in terms of how CSR performance is rewarded, and by their impressions concerning the attitude of top management to CSR issues and performance.     

Governance in the Participative Organisation: Freedom, Creativity and Ethics

Organizations in changing environments need to become flexible, responsive and participative. We develop an understanding of governance in these organizations by drawing analogies between organization theory and theories of non-linear dynamics. We identify freedom and creativity as driving principles in 'chaotic' participative organizations, and explore the ethics of their exercise within organizational communities of practice, communities of discernment and communities of commitment.     

Business Ethics: A European Review: Change and Continuity

As was announced at the beginning of this volume of Business Ethics: A European Review , the current editor is retiring from the editorship at the end of this year. It gives him great pleasure to announce that he will be succeeded as Editor of the Review by Dr Jane Collier, of the Judge Institute, Cambridge. In this invited article Dr Collier offers some reflections on how she envisages the future of the Review.     

Aid and Reform in Failing States

This paper reviews the policy implications of research on reform in failing states ( Chauvet and Collier 2006 , 2007a, 2007b , 2008 ; Chauvet et al. 2006 ; Chauvet et al. 2007a , 2007b ). After providing a precise definition of state failure and reform in such states, we present the internal constraints impeding reform in failing states. Élite preferences and insufficient social knowledge seem to be the major constraints on reform. We find that financial aid tends to allow the ruling élite to postpone reform. Technical assistance, however, has some effectiveness in relaxing the capacity constraint to implement reform, notably right at the beginning of reform.     

INCASE: SIMULATING EXPERIENCE TO ACCELERATE EXPERTISE DEVELOPMENT BY KNOWLEDGE WORKERS

INCASE, a web‐based electronic learning (e‐learning) environment, has been built to enable rapid expertise development in novice‐level professional knowledge workers. This paper describes the theoretical underpinnings (constructivist epistemology) behind INCASE and uses a design science methodology to describe its design, construction, instantiation, and validation. The INCASE system addresses a fundamental problem in knowledge worker domains where experience is a necessary component of expertise development and a barrier to the rapid development of domain experts. Copyright © 2013 John Wiley & Sons, Ltd.     

FOCUS: Research in Business Ethics* Business Ethics Research: Shaping the Agenda

“The most significant outcome of effective business ethics research would be an improvement of ethical standards and ethical behaviour in organizations”. So how can such research be made effective? The author is Lecturer in Management Studies, University of Cambridge, and Fellow of Lucy Cavendish College.     

Research issues for multi-level lot sizing in MRP systems

What lot size model(s) to use in a Material Requirements Planning (MRP) system is an unresolved and often debated issue. The concept of dependent demand, the complex network defined by the product structure, the dynamics of an operating MRP-based system, and the subsequent use of the planned order release schedule by other company subsystems represent a totally new environment for making and managing lot size decisions.The purpose of this paper is to identify and briefly examine ten research issues related to lot sizing in a dependent demand product structure. These ten issues expand the solution space for lot sizing in an MRP-based system compared to a reorder point based system. Areas for further research are suggested.