运用CRM开展图书馆服务

CRM是通过对客户信息资源的管理,来提高客户对企业产品和服务的满意度。企业的客户关系管理与图书馆的读者管理具有一定的相似性。本文深入理解了CRM的内涵,分析了运用CRM开展图书馆服务的必要性、可行性,以读者为中心,分别从读者信息的获取、挖掘及运用角度,具体讨论了CRM在图书馆服务中的应用,最后预测了将CRM运用于信息服务工作的前景。     

通用装备实施供应链管理过程中供应商的选择和评价研究

本文介绍通用装备实施供应链管理过程中军品供应商评价选择的实施步骤,结合具体实例介绍建立军品供应商评价指标体系,制定供应商评价标准,对军品供应商进行评价和选择的方法.     

On recalls, layoffs, variable hours, and labor adjustment costs

The paper analyzes the employment policy of a firm that can vary both hours and the level of employment. The analysis differs from previous work in the adjustment cost literature in that the firm is able to change its employment not only through hires, layoffs, and quits, but also by recalls of employees who were previously laid off. Thus, we introduce the possibility of the firm inventorying the labor input. It is shown that this labor inventory potential is necessary if the firm is to ever lay off workers. Further, it is demonstrated that linear rather than strictly convex adjustment costs are then required if the firm is to always recall employees who were previously laid off prior to hiring new workers.     

弱连接在促进隐藏隐性知识转移中的作用

基于隐性和显性、共享和隐藏两个维度对知识进行分类，探讨了隐藏隐性知识转移的特点、过程和影响因素。引入社会网络领域的强连接和弱连接概念以促进知识的转移效果，分析了弱连接在知识转移过程中的重要作用，并对有利于知识管理的组织设计问题提出了一些建议。     

Can corporate social responsibility resolve the sanitation question in developing Asian countries?

The existing state of sanitation in developing Asian countries fails to deliver a level of service that is adequate for meeting the human right to a standard of living consistent with dignity and health, or for sustaining the capacity for future generations to have access to clean water resources and healthy ecosystems. We argue that translating the current neo-centralised technologies and institutional arrangements mainstreamed by industrialised countries would not resolve the problem in the context of developing countries. Instead it is necessary to ‘leap frog’ to the emerging technological and institutional arrangements that are responsive to current needs and contexts and to potential risks. The sustainability focus and often decentralised technologies of this emergent stage in sanitation present many opportunities for new actors to enter the urban sanitation industry. At the same time, there are many barriers to entry, particularly from the perspective of conventional business management focused on increasing shareholder value.We propose that perspectives from the corporate social responsibility discourse have the potential to provide both the ‘pull’ for seizing the business opportunity for profit while serving social needs, and the ‘push’ to overcome the barriers in order to serve a wider social purpose for corporations. The wealth of nations, at least as reported in ubiquitous GDP terms, has greatly increased through the activities of corporations driven by a profit motive; but the increased poverty, injustice and ecosystem degradation that have resulted from economic activity suggest that corporations perhaps ought to have regard for broader concerns beyond shareholder value. We explore how the alternative relational view of a corporation, as a metaphorical person within society who adopts a moral code consistent with both Buddhist economics and Adam Smith's philosophy, may facilitate profitable corporations that provide better economic, ecological and social outcomes in serving the need for sustainable sanitation services in developing Asian countries.     

Introduction to the special issue on positive conflict—Conflict and employees: The right and processes to be heard

Conflict, defined as clash, competition, or mutual interference of opposing or incompatible forces or qualities, may be positive. The appropriate amount of conflict may be a delicate balance not easily achieved. Thus, a key issue is conflict management. The major charter of this special issue is the presentation of work which suggests or demonstrates that conflict can be a positive force in the modern organization. It also is pointed out that conflict, positive or otherwise, and its resolution involves a broad spectrum of inquiry into the rights and obligations of those involved in the conflict     

基于未确知测度理论的多科性医院医疗大数据治理能力成熟度评价

为实现对多科性医院大数据治理水平的分析和评估,在数据管理成熟度模型和能力成熟度模型基础上,构建多科性医院大数据治理能力成熟度评价模型。将医院大数据治理能力成熟度分为初始级、程序级、规范级、管理级和优化级五个等级,基于医院内部大数据治理特征,建立包括三级指标的成熟度评价指标体系。然后,分别用客观赋权法及组合赋权法确定各指标权重,并结合未确知测度理论和评价方法,量化评估两个三甲多科性医院大数据治理能力的成熟度。结果表明,两种赋权方法下两家医院的大数据治理能力水平均处于规范级,与两家医院大数据治理的实际情况相吻合。未确知测度理论与信息熵权相结合,可以平衡指标测量主观性和评价结果稳定性,建立的模型能为多科性医院大数据治理提供具有参考价值的决策信息。     

征地补偿中的农民权探讨

近现代所有权限制理论的发展,其实质是如何限制公权力滥用,大多表现为如何保障土地利用人的权利.各国征地补偿标准的发展无论是在实体还是程序方面都体现出对土地利用人的基本权利保障.以此为依据,我国目前的征地补偿在征收目的、标准,尤其是程序方面还缺乏系统、明确的规定.农民权的依法具体确定才是征地补偿之根本.     

北京市各区县劳动力产业分布比较优势统计分析

北京市各区县劳动力总量分布的产业差别是明显的,其分布是有规律可循的.因此,对于北京市各区县功能区的划分可以站在劳动力产业分布比较优势的角度,采用统计分析的方法,深入分析北京市已经形成的劳动力产业分布规律,从而为城市功能区的划分提供劳动力布局的依据.     

掠过浮华,国美离『中国的沃尔玛』还有多远?

2004年,国美对外宣称“到2008年,国美的销售额要达到1200亿元左右.”而当年其销售额是238.8亿元.