现代商业文明的中国基因

《乔家大院》的热播,以及主人翁乔致庸的故事和晋商的商业文明,成为人们津津乐道的话题.在清朝后期异常复杂的社会形势之下,乔致庸以自己的坚韧和灵活不断抓住和创造新的商业机会,造就了一个商业传奇.一部《乔家大院》,让国人重温了中国商业文明的精华,也让我们开始意识到：构建现代商业文明,我们不但要吸收和融合优秀的外来文化,更需要弘扬和更新我国优秀的传统商业文化.     

E-banking comes to town: Exploring how traditional UK high street banks are meeting the challenge of technology and virtual relationships

UK high street banks are continuing to extend the choice of channel through which customers can manage their moneycolon; an obvious example is e-banking. They have been keen to exploit technological advances and changing customer attitudes to alternative channels. Additionally, competition from leaner new market entrants has provided an added incentive to adopt new approaches. In the light of such developments, it is worth reflecting on the changing nature of the bank–customer relationship. This paper suggests that banks are finding it difficult to manage relationships effectively due, in large measure, to the sheer volume of customer data generated by new interactive, technology-based channels. Paradoxically, it seems that the more data banks have about customers the less likely they are to know them on a personal level. It is further suggested that channels such as e-banking potentially reduce the level of personal contact between bank and customer to the extent that a ‘virtual’ relationship develops. This paper concludes that, given the tendency towards ‘virtualisation’, it is inconceivable that bank–customer relationships will become any more intimate in the future. Indeed, a greater degree of personalisation in customer communication may be the very best that banks are able to offer.