Measuring service experience: a utility-based heuristic model

This research aims to construct a model to evaluate service experience. We develop a novel model for service experience by incorporating positive and negative dimensions. We demonstrate that greater utility from experience results in greater value of service experience. We also discovered negative dimensions are the key reason; especially waiting time. We separated five groups to help firms explore deeper insights from various dimensions. The value of service experience in group of middle range has the greater contrast between positive and negative dimensions than the other groups. Service providers can obtain customer perception to adjust or revise the service components.     

某建设场地永久高边坡处理方案比选及设计

在永久高边坡处理中,通过多方案比较及实际运行,验证了在边坡中部设置平台将1个高边坡分成2个较低边坡的处理方式能够达到降低实施难度(包括设计、施工及征地拆迁的难度)、更经济合理的目的,较好地解决了用地指标限制与边坡稳定的矛盾。     

高职高专院校学生管理模式改革与创新——积极分子示范岗建设

有效管理模式与学生良好品行培养一直是高职高专院校管理者探索的永恒主题。通过＂积极分子示范岗＂这一平台建设,将学生中一些在思想品行、专业学习、社团活动、助学帮困、自我管理等方面有一定特长、表现突出的积极分子以岗位示范的形式来影响、引导、带动其它同学,以点带线,以线带面,实现学生提升个人素质,增强自我管理意识,共同参与到学校管理中,促进学校良好学风、校风及校园精神文明建设。     

Models for relief routing: Equity, efficiency and efficacy

In humanitarian relief operations, vehicle routing and supply allocation decisions are critically important. Similar routing and allocation decisions are studied for commercial settings where efficiency, in terms of minimizing cost, is the primary objective. Humanitarian relief is complicated by the presence of multiple objectives beyond minimizing cost. Routing and allocation decisions should result in quick and sufficient distribution of relief supplies, with a focus on equitable service to all aid recipients. However, quantifying such goals can be challenging. In this paper, we define and formulate performance metrics in relief distribution. We focus on efficacy (i.e., the extent to which the goals of quick and sufficient distribution are met) and equity (i.e., the extent to which all recipients receive comparable service). We explore how efficiency, efficacy, and equity influence the structure of vehicle routes and the distribution of resources. We identify trends and routing principles for humanitarian relief based on the analytical properties of the resulting problems and a series of computational tests.     

浅谈知识管理在传统手工艺企业生产优化中的应用

我国传统手工艺企业在经济体制走向市场的过程中，其僵化的生产模式已无法适应新型经济环境。由于以手工技艺为代表的暗默知识在传统手工艺生产中有着突出的地位，因此，通过在企业生产流程中构建知识创造的螺旋结构，企业能够以知识管理与生产相结合的方式较好地把握其生产优化的关键：成本与品质的平衡。组织知识在共同化、表出化、联结化、内在化的螺旋式上升性循环运动中，将一种有限的知识演进模式转变为无限的知识创造模式。     

东北地区服务业与长三角、珠三角地区比较分析

本文通过东北地区服务业与长三角和珠三角地区的服务业增加值、就业结构、服务业内部结构角度对三地区进行横向比较和纵向比较,得出结论:东北地区服务业落后于长三角、珠三角,表现在第一、二、三产业的结构比例与服务业所占的权重。东北地区服务业应优化产业结构更好的推动经济的发展。     

来自离岸公司的风险及其防范

越来越多的离岸公司出现在我们的周围,并以“外商”的身份对我国进行投资和合作。面对这些“外商”,我们似曾相识,但实际上又不很了解。他有公司的一些特点,但又与我们通常所说的公司有着许多不同。因为这些不同,许多风险便隐藏其中。对东道国及与离岸公司合作的企业来说,认清这些风险,并做好相应的防范。有重要的意义。     

信用效应认识的深化与信用秩序的恢复和增强

市场经济从本质上讲是信用经济.在市场经济条件下,信用是最基本的社会经济关系,是整个社会经济得以维系和发展的基础.随着中国经济改革的逐步深入,特别是在加入WTO后,信用的作用逐步显现出来.但是,人们对信用效应的认识还有待深化,尤其是对信用关系紊乱可能带来的负面作用认识得不多,而对信用的积极作用往往习惯于借鉴美欧现成的信用模式.本文从深化对信用效应的认识入手,分析了信用秩序混乱的形成原因,并在简要评价我国信用基本状况的基础上,提出了恢复和增强我国信用秩序的建议.     

空港物流园区:产业集群竞争优势视角的研究

空港物流园区是由一系列航空物流企业和机构组成的产业集群。本文从产业集群的视角分析了空港物流园区的形成机制,利用"菱形模型"研究了空港物流园区产业集群的竞争优势,并提出了增强空港物流园区产业集群竞争力的措施。     

Home-country government support,the belt and road initiative,and the foreign performance of Chinese state-owned subsidiaries

State-owned (SO) multinational enterprises (MNEs) from emerging economies face two contradictory effects on their foreign operations due to their linkage with their home-country governments. Although home governments provide SO MNEs with resources, the affiliation also exposes SO MNEs to the legitimacy challenges in the host countries. Given this theoretical debate, we propose that home government support may facilitate SO MNEs’ post-entry operations in the host markets. Furthermore, because the legitimacy pressures directed at SO MNEs may be contingent on the interstate relations between the host and home governments facilitated by China’s Belt and Road Initiative (BRI), the BRI cooperative relations may shift the effect of home government support. Using survey and archival data, we find that home government support has a positive impact on the foreign performance of SO subsidiaries. This effect is weaker in countries that are cooperating with the BRI than in those that are not. Moreover, institutional distance weakens the negative interactive effect between BRI cooperation and home government support on the performance of SO MNEs’ foreign subsidiaries. These findings extend the institutional perspective by highlighting an alternative source of legitimacy for MNEs with distinctive attributes and in various host conditions.