Performance management in context: formative cross-functional performance monitoring for improvement and the mediating role of relational coordination in hospitals

Recent research suggests that to fully realise its potential, performance management should be bespoke to the social context in which it operates. Here, we analyse factors supporting the use of performance data for improvement. The study purposively examines a developmentally oriented performance management system with cross-functional goals. We suggest that these system characteristics are significant in interdependent work contexts, such as health care. We propose and test that (a) relational coordination helps employees work effectively to resolve issues identified through formative and cross-functional performance monitoring and (b) that this contributes to better outcomes for both employees and patients. Based on survey data from management and employee representatives across Irish acute hospitals, the study found that perceptions of relational coordination mediated the link between formative cross-functional performance monitoring and employee outcomes and partially mediated the link between formative cross-functional performance monitoring and patient care. Our findings signal potential for a more contextually driven and interdependent approach to the alignment of management and human resource management practices. While relational coordination is important in health care, we also note potential to identify other social drivers supporting productive responses to performance monitoring in different contexts.     

The Margins of Texel

This paper analyses the sustainable development of tourism on the island of Texel, The Netherlands. It utilises the so-called 'corporate response model to the macro-marketing environment' to conceptualise the multi-dimensionality of the sustainability concept. This model differentiates among four 'margins' within which a tourism region operates. These margins are 'profit', 'risk', 'ecological' and 'socio-cultural'. The paper discusses a number of issues that are particularly relevant to the sustainable development of tourism. These include economic over-reliance on tourism, environmental management, land use conflicts and liveability. These issues are positioned at the interface between adjoining margins, and they represent spatial practices, conceptualisations of these practices as well as struggles over the symbolic construction of Texel. The analysis also reveals some existing strategies for sustainable development of tourism that are transferable to other regions. Although the case of Texel presents interesting practices and strategies of sustainable tourism, the overall balance in terms of results is still meagre.     

Driving Factors for the Success of the Green Innovation Market: A Relationship System Proposal

This study aims to map out the relationships that make up green innovation initiatives in Brazilian industry. The sample comprised 100 managers at manufacturing companies, most of them operating in the business of farm machinery and equipment (45 managers) and steel structures (14 managers). To develop this study, Medeiros et al. (J Clean Prod 65:76–86, 2014) study, mapping critical factors that drive the success of green product innovation and the paradigm of complexity, was used as a reference study. Based on the results, it was possible to identify that the operational dynamic of the factors and variables that affect market success do not happen in an isolated or fragmented way; they occur systematically with different contingencies and structured basic and intermediate skills in order to meet the expectations of consumers, laws, and environmental legislation. Initially, the technological expertise factor was noted as very important for sustaining green product innovation. Furthermore, since proactive leaders are an important factor for successfully developing environmentally sustainable products, it must be added to technological expertise as the foundation for developing green innovation. After defining the basis for green product innovation, the intermediary conditions necessary for using the available technology appropriately were mapped out. In this sense, variables such as “elimination of cultural barriers,” “capacity for critical reflective analysis,” and “experimentation” are also very important. In addition, some of the variables of the cross-functional collaboration and market knowledge factors were a part of the structure that organizations need to transform potential into developing green products, which is the basis for the third level of the model. The fourth level of the model has the “meeting consumer expectations” and “following law and legislation” factors, which make up the main goals for developing environmentally sustainable products according to a number of surveys that were conducted.     

Agricultural market access: A moving target in the WTO negotiations?

This article analyzes the impact of multilateral market access liberalization of the Doha Round agricultural negotiations. At the center are the effects of variations in the magnitudes of tariff cuts, different tariff cutting formulas, the tariff capping as well as different numbers and width of tariff bands. The simulations are conducted with an extended version of the GTAP model and the GTAP database (6.0) including bound and applied rates and a module to cut tariffs at the 6-digit tariff line level. The results reveal that the heights of the tariff cuts and the kind of tiered formula applied are most important for the outcome of the Doha Round, while the width of tariff bands and the tariff capping only have a moderate influence on the countries’ trade pattern and welfare. In contrast, the number of tariff bands is not important for the results.     

Goode Food Trucks Inc.*

This fictional case centers around a young Dutch couple who emigrated to Canmore, Alberta. Upon arriving, Saul and Rens opened two successful food trucks and are now looking to promote each truck's main chef to truck manager. They plan to offer a performance bonus based on the net income of each truck and have requested a local accounting student to advise them on the new bonus structure. Goode Food Trucks Inc. presents an opportunity for students to demonstrate technical competence in managerial accounting (rate methods, period cost allocation, and data visualization); strategy and governance (employee performance incentives); and financial reporting (reporting needs) while incorporating enabling competencies (communicating and adding value). The case and teaching notes were adapted from principles used to train and evaluate Chartered Professional Accountant (CPA) candidates and tailored to an appropriate level for undergraduate learners. MBA instructors may also use this case to apply multiple concepts in a defined context, thus enhancing a course's “real-life” applicability.     

The disabling effects of enabling social policies on organisations’ human capital development practices for women

Paid parental leave and externally provided childcare are social policies designed to enhance parents' labour force participation. These policies influence not only men's and women's decisions regarding their labour market activity but also organisational decision makers' (ODMs) expectations about their employees' availability to work and thus, their willingness to invest in their employees' human capital. Using a sample of over 13,000 individuals from 19 countries, we investigate the interaction between gender and social policies on human capital development practices. In line with statistical discrimination theory, which suggests that ODMs hold different expectations about female and male productivity, we find that paid parental leave and externally provided childcare are negatively associated with the provision of human capital development for women but not for men.