Cycling Assemblages,Self-Tracking Digital Technologies and Negotiating Gendered Subjectivities of Road Cyclists On-the-Move

Abstract

Self-tracking technologies are now a taken-for-granted part of the road cyclist’s kit. We are interested in the gendered dynamics of one particular self-tracking platform: Strava. This article offers the concept of the cycling assemblage to explore how gendered subjectivities are felt and gain legitimacy on-the-move through the ongoing negotiated relationship between cycling bodies and technology. Our account draws on a cycling ethnography conducted with 27 Australian participants. Four vignettes demonstrate how Strava’s incorporation within road cycling assemblages functions as a mechanism of gendered inclusion and exclusion. We point toward the tensions of Strava as site of excess, where the pleasures and pains of the “quantified cycling self” may reinforce or challenge bodily and spatial boundaries associated with sporting masculine subjectivities and alternative femininities. A focus on cycling assemblages enhances our understanding of the spatiality, fragility, vitality, and multiplicity of gender-on-the-move.     

Real Options, International Entry Mode Choice and Performance

abstract    Recent scholarship suggests that combining insights from real option theory with transaction cost economics may improve decision-making models. In response to this suggestion we develop and test a model of international entry mode choice that draws from both perspectives. Examining samples of Dutch and Greek firms entering Central and Eastern European markets, we found that adding real option variables to a transaction cost model significantly improved its explanatory power. Additionally, firms that used the combined real option/transaction cost predicted choices had significantly higher levels of subsidiary performance satisfaction than firms that did not. Our results suggest that effective managerial decision-making may involve more than mere transaction cost minimization considerations; real option value creation insights also appear to influence the success of decision outcomes.     

The customer-centered innovation map

We all know that people "hire" products and services to get a job done. Surgeons hire scalpels to dissect soft tissue. Janitors hire soap dispensers and paper towels to remove grime from their hands. To find ways to innovate, it's critical to deconstruct the job the customer is trying to get done from beginning to end, to gain a complete view of all the points at which a customer might desire more help from a product or service. A methodology called job mapping helps companies analyze the biggest drawbacks of the products and services customers currently use and discover opportunities for innovation. It involves breaking down the task the customer wants to accomplish into the eight universal steps of a job: (1) defining the objectives, (2) locating the necessary inputs, (3) preparing the physical environment, (4) confirming that everything is ready, (5) executing the task, (6) monitoring its progress, (7) making modifications as necessary, and (8) concluding the job. Job mapping differs substantively from process mapping in that the goal is to identify what customers are trying to get done at every step, not what they are doing currently. For example, when an anesthesiologist checks a monitor during a surgical procedure, the action taken is just a means to the end. Detecting a change in patient vital signs is the job the doctor is trying to get done. Within each of the discrete steps lie multiple opportunities for making the job simpler, easier, or faster. By mapping out every step of the job and locating those opportunities, companies can discover new ways to differentiate their offerings.     

Expatriate or local? Predicting Japanese,subsidiary expatriate staffing strategies

Can Dunning's OLI (Ownership, Location, Internalization) framework be extended from predicting FDI location decisions and entry mode choices to other international strategic decisions? Using data from 891 new (two years or younger) Japanese foreign subsidiaries, we investigate the relationship between Dunning's OLI variables and expatriate staffing ratios (the ratio of expatriates to local employees). We found empirical support for Dunning's framework as a predictor of Japanese new subsidiary expatriate staffing ratios. Implications and directions for future research are discussed.     

Got slogan? Guidelines for creating effective slogans

Slogans are a key element of a brand's identity, and contribute to a brand's equity. In today's marketplace, almost all brands employ slogans; they enhance a brand's image, aid in its recognition and recall, and help create brand differentiation in consumers' minds. While there is general consensus on the importance of the device itself, little agreement exists as to what constitutes a successful slogan. As such, although marketing managers use slogans extensively, they are often at a loss when it comes to creating them. In turn, this leads to ineffective use of slogans and, ultimately, the possibility of a surprisingly poor linkage between a brand and its slogan, even among the most well-known brands. To explore this phenomenon, we surveyed articles from a variety of academic streams related to slogans, and also looked at industry publications for relevant case studies. Based on our investigation, we propose in this article a series of guidelines for the strategy behind slogans, and on creation and utilization of effective slogans. In particular, our findings should be of use to business practitioners.     

Do ADRs enhance portfolio performance for a domestic portfolio? Evidence from the 1990s

American depository receipts (ADRs) represent an increasingly popular and convenient mechanism for international investing. We analyze ADRs traded throughout the 1990s and find that these securities offer a diversification and portfolio performance benefit when combined with a domestic portfolio (proxied by the S&P 500). While we find that emerging market ADRs are effective instruments for reducing portfolio risk, they do not improve portfolio performance as measured by the Sharpe ratio. Developed market ADRs do improve portfolio performance as measured by the Sharpe ratio. The asset allocation which maximizes the Sharpe ratio is 84 percent domestic stocks, 16 percent developed ADRs, and 0 percent emerging ADRs. Further, due to problems in defining an appropriate market index for ADRs, the Sharpe ratio is viewed to be the preferred performance measure. Other measures such as Jensen’s alpha and the Treynor measure are susceptible to being “gamed” to distort portfolio performance.     

A comparison of three models to explain shop‐bot use on the web

An ongoing requirement in the 21st century is that marketers must understand the impact of the network economy on buyer behavior. Although new models will certainly be developed, it seems reasonable that existing models of buyer behavior will still apply. This study uses structural‐equations modeling to test if three popular models of behavioral intent—the theory of reasoned action, the theory of planned behavior, and the technology acceptance model—work in a network context. It recommends the technology‐acceptance model as superior to the others in the current network context, and also shows how to check and account for the presence of common method bias in a single source instrument. © 2002 Wiley Periodicals, Inc.     

Role stressors and customer-oriented boundary-spanning behaviors in service organizations

The authors investigate three types of customer-oriented boundary-spanning behaviors (COBSBs) a frontline service employee may perform that are associated with linking a service organization to its potential or actual customers: external representation, internal influence, and service delivery. The authors propose and test a withdrawal model to explain the negative effects of role conflict and role ambiguity on COBSBs across a sample of 220 lower-level, nonprofessional service providers of a major retail bank and a sample of 90 higher-level, professional service providers from the business credit division of an international financial services corporation. The results demonstrate that (1) indirect paths through job satisfaction and organizational commitment entirely account for the negative effects of the role stressors on COBSBs, (2) the indirect negative effects of the role stressors are stronger on external representation and internal influence behaviors, and (3) role conflict also has a significant positive direct relationship with internal influence behaviors. Lance A. Bettencourt (lbettenc@indiana.edu) (Ph.D., Arizona State University) is an assistant professor of marketing in the Kelley School of Business at Indiana University. His research has appeared in a variety of journals, including theJournal of Applied Psychology, theJournal of Retailing, California Management Review, theJournal of Consumer Research, Marketing Letters, andPsychology & Marketing. His areas of research interest include service quality implementation, organizational citizenship behaviors, and customer contributions to service delivery effectiveness. Stephen W. Brown (stephen.brown@asu.edu) (Ph.D., Arizona State University) holds the Edward M. Carson Chair in Services Marketing, is professor of marketing, and director of the Center for Services Leadership, W. P. Carey School of Business, at Arizona State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Marketing Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Applied Psychology, Sloan Management Review, andCalifornia Management Review. His areas of research interest include service delivery and recovery, strategic service relationship management, service quality and loyalty, and growing services revenue in product-based businesses. He is the former president of the American Marketing Association and coauthor or coeditor of 20 books on marketing and related topics.     

Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents

Using a sample of 281 frontline service employees of a national retail bank, we test a social exchange model of antecedents of three dimensions of customer-oriented boundary-spanning behaviors suggested by prior boundary-spanning and services marketing/management literatures: external representation, internal influence, and service delivery. In support of our hypotheses, we identify fully mediated relationships from procedural, interactional, and distributive justice to external representation and internal influence via job satisfaction and organizational commitment. Our results generally support our expectation that the indirect effects of procedural justice on external representation and internal influence are stronger than the indirect effects of distributive or interactional justice on these behaviors. Also, our results reveal no significant indirect effects of procedural and distributive justice on service delivery behaviors. However, we find an unexpected direct positive path from interactional justice to service delivery behaviors. We interpret this latter finding in light of the normative value of interactional justice as a source of role modeling or managerial legitimacy.     

Acquisition or greenfield start‐up? Institutional,cultural and transaction cost influences

In this paper, we develop and test a model of diversification mode choice (how firms decide between acquisitions and greenfield start‐up ventures) which includes institutional, cultural, and transaction cost variables. Using a sample of Japanese firms entering western Europe, our results show the model correctly predicts over eighty‐seven percent of the mode choices. Thus, we provide strong initial evidence to support using institutional, cultural and transaction cost variables to predict firms’ choices between acquisitions and greenfield start‐ups in international expansion. Our findings also suggest that organizations which have developed strong intangible capabilities may be able to more readily leverage these capabilities through greenfield start‐ups. Copyright © 2000 John Wiley & Sons, Ltd.