Sustainability and visitor management in tourist historic cities: the case of Santiago de Compostela,Spain

Tourism has a leading role in heritage cities and this implies a major challenge. The overall objective of this paper is to evaluate the performance of tourism planning and management with the view of achieving sustainable tourism in the historic center of Santiago de Compostela, Spain. The study addresses topics collected during a long research process of more than 10 years, such as strategic tourism plans, the implementation of quality management systems for tourism, the tourist supply and the regulation of flows. The results show a destination that has introduced alternatives to improve the tourism experience and diversify its offer beyond the Camino de Santiago. There is also growing concern in promoting the sustainability of the historic center. From our point of view, the strengthening of synergies between the different agents involved in the tourism sector of the city has been a key factor in dealing with this situation. However, in this sense, the main problem which is decongesting the tourist flows to the cathedral and its surroundings is still unresolved.     

Whither Solidarity? Transitions in Swedish Public-Sector Pay Policy

As part of a drive for efficiency and decentralization in government operations, Sweden is implementing a new system of pay administration in the public sector that is marked by a clear movement away from centralized wage negotiation and fixed salary increases towards more flexible and individualized pay rates. Despite rhetoric about performance and efficiency, the changes appear to be focused mainly on expanding wage differentials among occupational groups and offering market premiums to recruit and retain valued employees. Although the new pay system has not been integrated into a general management approach, it offers considerable challenge to the norms and values of solidarity that have traditionally been held so strongly in Sweden.     

Not for turning? Power,institutional ethos and the ethics of irreversibility

Adoption of an ‘ethics of reversibility’ can seem fashionably enlightened, even democratic, but appears less radical when issues of power are opened up. Adopting the motif of keeping, this paper sets its questioning of an on-going individuation of ethics within the context of an insidious reduction of institutional mores to business parlance. Keeping Derrida's ‘philosophy of reversals’ in view, the discussion resists the double bind of attempts to make higher-level decisions ever more ‘irreversible’ on the one hand, while devolving ethical responsibilities for outcomes downwards on the other. In criss-crossing, back and forth, on variations of these themes, the aim of the paper is to contest a division of moral labour in which the more powerful style themselves as ‘not for turning’, while those dispossessed of authority are left to vacillate within the market agendas of flexibility and transparency.     

Commonalities Between Added Value Ratios and Traditional Return on Capital Employed

This paper provides an empirical comparison between two versions of a new accounting ratio devised by Kay and Davis (1990a, 1990b) and Kay (1993) and the traditional capital employed (ROCE) ratio. The new measures, ‘added value on inputs employed’ (AVIE) and ‘added value on net output’ (AVNO), are both based on a version of residual income they label ‘added value’, but differ in choice of scaling variable. Empirical evidence is provided in this paper on AVIE and AVNO, including cross-sectional patterns, distributional properties, sensitivity to alternative specifications, and rank-ordering and serial-correlation performance compared with ROCE. AVIE and AVNO differ markedly from ROCE in terms of absolute levels and account for at most half of the latter's cross-sectional variation. On the other hand, the results indicate that both the rank orderings and rank predictions of the different measures are very similar. The distributional properties of the added value ratios are sensitive to choice of scaling variable, suggesting that considerable care has to be exercised in drawing conclusions from the absolute rankings of these measures. The new added value ratios provide signals about firm rankings that differ only to a limited degree from those rendered by the traditional ROCE ratio.     

The Methodological and Ethical Issues of Conducting Management Research in the Voluntary Sector

This article discusses the methodological and ethical issues involved in conducting research in the voluntary sector. By outlining a proposed research strategy the authors highlight the challenges and issues that voluntary sector researchers face. The article concludes that the nature of the voluntary sector and the unique characteristics of voluntary organizations not only impact on the development of voluntary sector management theory but also on the research design, ethics and practices adopted for empirical studies into voluntary organizations.     

Children in Zimbabwe after the long crisis: Situation analysis and policy issues

Children in Zimbabwe suffered badly during the long crisis from circa 1990 to 2008 as the economy and social services collapsed, under-five mortality, maternal mortality and malnutrition rose, the number of orphans increased 20-fold and thousands of children experienced psychosocial trauma. Recent household surveys in Zimbabwe show that most indicators of child welfare remain at or below where they were 25 years ago. Many effects of the crisis on children are long term, even permanent, including prenatal and early childhood malnutrition, orphanhood, traumas from witnessing or being victims of violence, and disrupted education. This article analyses the Government of Zimbabwe's two most recent national development plans in relation to children's needs and rights as expressed in major international declarations. Suggestions are made for focusing on re-establishing basic services to break the cycle of harm to children, build children's capacities and deal with past traumas.     

Has Crisis Communication Been Studied Using an Interdisciplinary Approach? A 20-Year Content Analysis of Communication Journals

This study examines whether the status of crisis communication research is interdisciplinary by paying special attention to different perspectives from varying theories, methods, and authors. One hundred seventy-five articles published in major communication journals from 1991 to 2011 were extracted as crisis communication articles. The results of a quantitative content analysis revealed that, among theories applied to crisis research, most were from communication and public relations disciplines, which included framing, image restoration, situational crisis communication, and excellence theory. Although outside disciplines that have studied crisis communication research included psychology, economics, mathematics, and sociology, those disciplines made up less than one-third of the articles. Regarding the methodological approach, each portion of articles using two or more methods (e.g., experiment and survey) and a triangulation approach (e.g., qualitative and quantitative) was less than 10%. However, the frequency of the triangulation, or mixed-method, approach has dramatically increased since 2006, which indicates that interdisciplinary crisis communication research is evolving into an interdisciplinary field. Another indication of this trend can be found in the variety of authors, institutions, and departments dedicated to crisis communication. Although crisis articles are published primarily by communication, journalism, and public relations departments, other diverse disciplines are also widely contributing to crisis communication research.     

INTRA‐HOUSEHOLD EXPERIMENTS: A SURVEY

Experiments with family groups are rare, but since many decisions are taken at the household level or occur within the household it is an important area to investigate. This paper provides a survey of the recent experimental work on intra‐household decision‐making. I discuss some of the challenges involved in doing experiments with couples and families and consider major areas that remain yet to be explored. While general themes from the research are still emerging, four results repeatedly occur: (1) the absence of efficiency in intra‐household decisions; (2) joint decisions that are not a convex combination of individual decisions; (3) individual behaviour is affected by opportunities for hiding actions from spouses and (4) deviations from standard models of microeconomics in line with those seen in the anomalies literature of individual decision‐making.     

A re-examination of socially responsible consumption and its measurement

Socially responsible consumption is increasing and many companies are responding to the desires and, in some cases, demands of socially and environmentally responsible consumers. Theoretically, the domain of socially responsible consumption has changed over the years, as have socially responsible corporate programs in the marketplace. The Socially Responsible Purchase and Disposal (SRPD) scale is developed to reflect recent developments that have occurred in theory and practice. Three dimensions of socially responsible consumption emerge: (1) purchasing based on firms' corporate social responsibility (CSR) performance; (2) recycling; and (3) avoidance and use reduction of products based on their environmental impact. The SRPD provides a tool for academicians and practitioners in the development of theory and marketing strategy.