How to learn new tasks: Shop floor performance effects of knowledge transfer and performance feedback

We investigate how learning and the task performance of individuals are affected by different forms of knowledge transfer. Whereas previous research has proven the positive performance impacts of knowledge transfer, self-observation and feedback mechanisms individually, we explore the cumulative effect of these factors on learning and performance. With the help of two laboratory experimental studies reproducing manufacturing tasks that are typical for industrial production, we show that explicit knowledge transfer is superior to other forms of knowledge transfer. Externally provided performance feedback in the form of cost information and non-financial performance indicators has no effect on the order of different forms of knowledge transfer. Moreover, external feedback does not even have an additional significant performance effect on learning new tasks irrespective of the type of knowledge transfer.     

DECISION THEORY UNDER AMBIGUITY

Abstract We review recent advances in the field of decision making under uncertainty or ambiguity. We start with a presentation of the general approach to a decision problem under uncertainty, as well as the ‘standard’ Bayesian treatment and issues with this treatment. We present more general approaches (Choquet expected utility, maximin expected utility, smooth ambiguity and so forth) that have been developed in the literature under the name of models of ambiguity sensitive preferences. We draw a distinction between fully subjective models and models incorporating explicitly some information. We review definitions and characterizations of ambiguity aversion in these models. We mention the challenges posed by some of the models presented. We end with a review of part of the experimental literature and applications of these models to economic settings.     

‘Territorial deregulation’: local authorities at risk from technical networks

Technical networks (transport, telecommunications, energy etc.) possess paradoxical virtues. They produce ‘structuring effects’ on space, obtaining comparative advantages for the places they serve. But they are ubiquitous factors which also enable a homogenization of space. The myths of deterritorialization and dual space are refuted by empirical analyses of the interaction between networks and territories. Networks ‘format’ market areas and political territories. They create matrixes which until now were controlled by the public powers. Linked to current transformations – globalization, deregulation – the present mode of development of the technical macro‐systems brings about a telescoping of geographical scales which is having an adverse effect on the historic compromise between networks and territories. The boundaries of traditional political space have become obsolete and an economic rationale in the form of an extension of the technical networks predominates. In order to rediscover their policy‐making capacity, local authorities must pay more attention to controlling the occupation of public space as well as to the design and organization of the networks’ hubs. They should encourage the emergence of users as players in the regulation of public utilities so that debates on universal service and territorial equality may be activated. Les réseaux techniques (transport, télécommunication, énergie etc.) sont parés de vertus paradoxales. Ils produiraient des ‘effets structurants’ sur l’espace, procurant des avantages comparatifs aux lieux desservis. Mais, facteurs d’ubiquité, ils permettraient aussi une homogénéisation de l’espace. Ces mythes de la déterritorialisation et de la dualisation de l’espace sont réfutés par les analyses empiriques des interactions entre réseaux et territoires. Les réseaux ‘formatent’ des aires de marché et des territoires politiques; ils fabriquent des métriques, dont les pouvoirs publics avaient jusquà présent la maîtrise. Liées aux transformations en cours – globalisation, dérégulation – le mode de développement actuel des macro‐systèmes techniques entraîne un télescopage des échelles géographiques qui met à mal le compromis historique entre réseaux et territoires. Il y a obsolescence des frontières des espaces politiques traditionnels et prédominance de la logique économique dans l’extension des réseaux techniques. Afin de retrouver des capacités d’action, les collectivités locales doivent porter plus d’attention au contrôle de l’occupation de l’espace public ainsi qu’à la conception et à l’organisation des noeuds de réseau. Elles ont aussi à favoriser l’émergence des usagers comme acteurs de la régulation des services en réseau, afin que soient activés les débats sur le service universel et sur l’équité territoriale.     

Becoming A Leader In A Complex Organization

For a new leader, the process of entering and establishing a position of leadership in a complex organization presents a major challenge. This challenge seems particularly acute when authority, goals and technology are ambiguous, as in many professional service organizations. In this paper, we integrate ideas from the literature on socialization and role theory as well as that on executive succession processes to view new leader integration as a mutual adjustment process between two trajectories – that of the organization and that of the new leader. It is argued that this may lead to four possible types of integration outcomes: assimilation, transformation, accommodation and parallelism. Drawing on a case study of a large hospital, the paper identifies several mechanisms that can be mobilized by the new leader to enhance his or her room for manœuvre as the integration process evolves. The mechanisms can be classified as collaborative or affirmative, with each type having different risks and advantages. The case analysis further reveals that leader integration processes may be differentiated between different activity domains, dynamic over time (as the use of one type of integration approach alters the potential for another later), and interactive across different activity domains (as events in one part of the organization have consequences for those occurring in another).     

Achieving brand loyalty through sponsorship: the role of fit and self-congruity

Managers increasingly seek to develop brand loyalty through sponsorship activities, though this relationship has not been solidly established. This article models and demonstrates the impact of sponsorship on brand loyalty. The studied concepts and relationships emerge from both the sponsorship and consumer-brand relationship literature. The experimental design relies on before and after measurements and multiple exposures to the sponsorship. Thus this study demonstrates that sponsorship exposure has a positive impact on brand affect, brand trust, and brand loyalty. The change in brand loyalty from before to after sponsorship exposure reflects two persuasion processes. First, self-congruity with an event enhances brand loyalty through event and brand affect. Second, perceived fit between the event and the brand has a positive effect on brand affect, through attitude toward the sponsorship, and on brand trust, such that it ultimately influences brand loyalty. Brand affect is identified as an important mediator of sponsorship effects.     

Market Share and Price in Dutch Home Care: Market Power or Quality?

The paper uses unique data on contracts concluded by providers of home care to evaluate the effect of provider market power on prices of home care services in the Netherlands. Since, at least in some regions, one or two providers dominate the market, there are concerns about the effect of providers’ market power on the pricing of home care services. Using data on contracted prices and quantities for 2004–2006, we find that providers with a larger market share are able to contract at a higher price. The effect remains after controlling for quality.