The effects of customer age and recovery strategies in a service failure setting

The aim of this article is to explore the relationship between the type of service failure, age and the customer's negative emotions after a service failure; as well as the relationship between these emotions, the recovery strategies executed and service recovery satisfaction. The proposed model is tested on a sample of financial services customers who suffered some type of failure. The results indicate that the customer's age has a negative impact on the intensity of the negative emotions experienced after a service failure. In addition, the type of service failure (process or outcome) interacts with the age variable on its effect on these negative emotions. Finally, results also show that recovery strategies offset the negative effect of negative emotions on customer satisfaction and that a compensation strategy is more efficient if offered quickly.     

Can Operating Leverage Be the Cause of the Value Premium?

Recent theoretical models (Carlson, Fisher, and Giammarino, 2004) predict an association between the book-to-market equity ratio (BE/ME) and operating leverage in the cross-section. Consistent with these models, we find a positive association between BE/ME and the degree of operating leverage (DOL), between DOL and stock returns, and between DOL and systematic risk. Overall, our findings provide support for a risk-based explanation for the value premium that is consistent with existing theoretical models. The evolution of systematic risk associated with firm-level investment activity, rather than financial distress, seems to be the main determinant of the value premium.     

美国保险公司破产研究及对我国的启示

保险公司的破产会给保单持有人、股东以及保险保障基金等造成很大的损失。鉴于国内相关案例和数据的缺乏,本文主要参考美国的文献和数据,分析了1978年～2009年美国保险公司破产案例,研究发现虽然保险公司破产的触发事件主要是损失准备金不足、非充分定价、公司业务的快速增长、子公司破产和投资失败等,但导致保险公司破产的根本原因却...     

Mutual fund herding its impact on stock returns: Evidence from the Taiwan stock market

Using quarterly ownership data which identify identity codes of mutual funds in Taiwan, we investigate mutual fund herding and its impact on stock price. We show that mutual funds tend to follow their own steps in trading rather than follow trades made by other funds. More importantly, evidence of price continuation following mutual fund herd buying suggests that such herding is based on value-relevant information and is consistent with the investigative herding hypothesis. Alternatively, evidence of return reversal following mutual fund herd selling suggests that such herding is non-informational and is consistent with the characteristic herding hypothesis.     

基础信用和俱乐部机制:农民专业合作社金融功能拓展案例研究

当前在农民专业合作社基础上拓展出以互助联保为主要金融功能的模式得到快速发展,有效解决了农户的融资难问题。这实质上就是合作社利用俱乐部机制,供给了标准化的＂基础信用＂这一准公共产品,解决了信息不对称问题。因此,在当前农民专业合作社迅速规模发展的基础上,在政策环境的推动下,理应发挥合作社金融功能的比较优势,解决农村金融困境,并且选择合作社基础上的互助联保型的金融功能拓展模式,更适合当前合作社的发展阶段。     

上海市商业保险密度的影响因素的实证研究

本文根据上海市1980-2007年之间的历史数据,采用多元线性逐步回归方法,构建人口机械增长率、劳保福利费用比例、全市居民消费水平指数、食品在社会消费品零售总额中的比重等自变量与因变量商业保险密度之间的数学模型,并对模型进行统计分析.     

随机需求下横向并购供应链网络整合优化策略研究

本文从系统优化视角,针对增设集散中心的横向并购供应链网络整合策略,利用变分不等式建立了随机需求下的整合优化模型。以市场链为主线,以供应链网络均衡理论为基 础,构建了以横向并购供应链网络活动总成本最小为目标的数学模型,通过转换成变分不等式采用改进的欧拉算法进行模型求解。通过数值算例进一步说明了模型的适用性和灵活性,得出了增设集散中心的并购整合策略能够降低供应链网络的平均运营成本的结论,通过对比不同市场紧密程度下产生的供应链网络平均成本协同效应,发现随着市场紧密程度的增加其协同效应更明显,为横向并购供应链网络整合优化提供理论依据与方法。     

Perceived compensation discrimination against physically disabled people in Andalusia

This study proposes and tests a model that explains the job dissatisfaction of the physically disabled as a result of their general perception that they are treated inequitably by their employer, and their specific perception that they have experienced discrimination in compensation. These three variables have not previously been studied in combination. Using the theoretical framework of organisational justice, we apply structural equation models to test our hypotheses in a sample of 220 employed people with physical disabilities in Andalusia. We show that the perception of discrimination in compensation follows the perception of inequity and mediates the relationship between that perception and job dissatisfaction.     

The institutional embeddedness of local inter-firm networks: a leverage for business creation

There is an increasing concern for the notion of ‘embeddedness’ of economic activity; yet the conceptualization of the concept and its operationalization remain underdeveloped. First, embeddedness may concern, on the one hand, the structure of relations that tie economic actors together (structural embeddedness) and, on the other hand, the social strands supplementing economic strands in each relation (substantive embeddedness). In this paper, a network framework is outlined which proposes several layers or ‘orders’ of embeddedness. Focusing on small firms, the point of departure is individual exchange relationships as personal ties combining economic and social concerns. First-order embeddedness concerns the localized business networks created by combining these dyadic relations. Second-order embeddedness is achieved when considering also the memberships of business persons in economic and social local institutions while third-order embeddedness concerns the special cases where these institutions bridge gaps between firms. The network model is operationalized and applied to a small Swedish industrial (furniture) community, its firms and economic/social institutions. The findings generally support the applicability of the model and demonstrate the supplementarity of different layers/orders of embeddedness. Further research challenges are deduced and implications for practitioners are provided.