保险业要么锁定客户，要么收购

贝恩公司调查发现,仅有1／10的保险公司成功地实现连年持续地创造价值。许多公司最终表现欠佳的主要原因在于,他们严重误判自己提供客户所需产品／服务的能力。当高级主管被问及是否认为本公司提供最佳客户体验时,77％的高管自认为是,但仅有6％的客户认同。那么,究竟什么才是保险业实现最佳股东回报的关键呢?     

The false promise of technological determinism: the case of enterprise resource planning systems

According to software vendors and consultants, Enterprise Resource Planning systems (ERPs) transform the nature, structure and management of work regardless of organisational context. This paper contests this technologically deterministic view of organisational change by demonstrating the role that discourse plays in the social construction of ERPs.     

Ethiopia: Man-made Disaster

Highly publicised Western, aid to Ethiopia will do little to relieve the source of her distress, Nick Elliott (right), at the University of York, blames the attempted eradication of markets by Mengistu's regime.     

系统动态仿真在运载火箭多项目批产计划管理中的应用分析

我国"长征"系列运载火箭在经历了单发和小批量研制生产阶段后已进入了批产阶段,"十一五"期间年均发射密度将达到10发,其科研管理方法正在从型号或项目管理向多项目管理,从单一项目的关键路径控制向多项目的资源优化统筹过渡.因此需要对过去以单发产品为主的管理模式和方法作必要的改进和完善,以适应因任务和发射密度增加所带来的新形式.     

The drama of interaction within business networks

We propose a dramaturgical approach to the understanding of business networks with particular reference to IMP research. Our purpose is to focus upon immeasurable processes and practices too often neglected by the tangible, variance modeling of business networks (Colville & Pye, 2010; Rinallo & Golfetto, 2006). This paper follows our call to take language and communication more seriously (Ellis, Lowe & Purchase, 2006). The inventive fluidity of communication, in the form of dramaturgy, when added to the rather more entitative IMP model of Actors, Resources and Activities (Håkansson & Snehota, 1995) creates a more processual, theatrical ‘scenario’ of Actor-Characters, Resource Props and Scripted Activities. We employ the dramaturgical approach of Goffman (1956, 1961) which, in keeping with the approach of the IMP Group is centrally attentive to social interaction. In order to illustrate the potential contribution of this approach, we apply this dramaturgical perspective to the interactions described in a published case study (Helander & Möller, 2007, 2008a, 2008b).     

Public spending and old age

With the elderly, as with other beneficiaries of the welfare state, need seems to rise faster than available resources. A closer look at the precise nature of the need can lead to a better balance between cash payments and service provisions. And, in the end, quite modest proposals can lead to significant benefits.     

GPs as firms: Creating an internal market for primary care

Outsiders are often amazed at the lack of contact and communication between general practitioners and other members of the primary care team on the one hand, and the rest of the national health service on the other. One way to help close the gap and improve services generally would be to provide GPS with appropriate incentives.