Evolution of Strategic Levers in Insurance Claims Management: An Industry Survey

This article discusses competing strategic goals and success factors in nonlife insurers' claims management using new and ad hoc empirical data. We structure the study of the companies' aims along the three main conflicting goals: (1) the minimization of claims volume, (2) the optimization of internal claims processes, and (3) the maximization of customer satisfaction. We analyze the insurance industry perspective through a qualitative survey carried out in Germany and Switzerland. Findings on the current and expected importance of selected topics are derived. The results shall lead to managerial implications improving industry practice and serve as a starting point for further research. Our findings are relevant for academics and practitioners beyond the two markets surveyed in the study.     

Globalization,recruitments, and job mobility

Previous research indicates that firms pay a premium to poach workers from exporting firms if experience working for an internationally engaged firm reduces trade costs. Because international experience is less valuable to non-exporters, we would expect to see differences in recruitments between firms that are internationally engaged and those that serve only the domestic market. Moreover, increased openness might lead to higher job-to-job mobility if more globalization raises both the share of exporters and the number of workers with skills that make them attractive for other exporters. Using linked Swedish employer–employee data for the period 1997 to 2013, we find systematic differences between the way exporters and non-exporters recruit workers: exporters have a relatively high share of recruitments from other exporters as hypothesized. We also find some suggestive evidence that increased openness correlates positively with upward mobility for occupations that play a major role in international commerce, such as professionals and managers.     

Children’s interactions with technology in teachers’ self-reported activities in Sweden’s preschools

International Journal of Technology and Design Education - This study investigates preschool children’s interactions with technology in a Swedish context. The purpose is to broaden our...     

Individual Differences in Within-Person Variability in Personality Positively Predict Economic Gains and Satisfaction in Negotiations

Group Decision and Negotiation - Prior research on the value of personality traits for predicting negotiation outcomes is rather inconclusive. Building on prior research and in light of recent...