A note on Peters and Severinov, “Competition among sellers who offer auctions instead of prices”

We consider a market in which sellers compete for buyers by advertising reserve prices for second-price auctions. Applying the limit equilibrium concept developed in Peters and Severinov (1997) [1], we show that the competitive matching equilibrium is characterized by a reserve price of zero. This corrects a result in Peters and Severinov (1997) [1].     

Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes

Emotional labour is the management of emotional display to satisfy organisational expectations and can be performed by faking emotions (surface acting) or by managing felt emotion to be ‘authentic’ (deep acting). Despite an assumed positive relationship between deep acting and a range of organisationally-desired visitor outcomes, no previous research has examined the relationship between the types of acting and those outcomes. The present study assessed this relationship in contrast to the effectiveness of surface acting. Drawing upon a sample of 688 visitors and 66 guided tours, the results of hierarchical linear modelling found no statistically significant relationship between guide-reported acting and visitor perceptions of acting. Visitor perceptions of deep and surface acting were related to visitor outcomes in the expected direction. Implications of the findings suggest tourism organisations should focus on managing perceptions of emotional authenticity to enhance visitor outcomes.     

Redesigning the supply of gasses in a hospital

Developing buyer–supplier relationships has been relatively ignored in the literature. This paper proposes a practical approach to evaluate and plan improvements in a supply relation, consisting of two parts. Firstly, a supply chain concept is proposed that consists of four areas: physical supply, planning and control, organisation and relation, and flow of information. This concept is useful in describing and analysing a supply relation. Secondly, a method based on scenario planning is used to generate alternative designs of a supply relation and to stimulate discussion. The approach is applied for a hospital and its supplier of gasses. The application helped considerably in gaining knowledge about the actual working of the supply relation of both organisations. The alternative scenarios stimulate discussion and development of their relation. The paper also contributes to the knowledge of applying supply chain management concepts in a hospital.     

Achieving Attraction Accountability Through an Attraction Response Matrix

Whereas investments in new attractions continue to rise within the theme park industry, knowledge regarding the effects of new attractions on theme park performance and attendance remains scarce. In order to predict the impact of new attractions on the performance of European theme parks, this article presents an Attraction Response Matrix (ARM). The Attraction Response Matrix offers an integrated framework in which research into the effects of new attractions can take place in a systematic manner. The ARM attempts to transform post priori knowledge into a priori knowledge by better understanding the impact of a new attraction and its' mediating causes. The main premise of the ARM is: “in situation A, attraction B will most likely have effect C on target audience D.” By performing research into the relevant effects within certain cells of the ARM and consecutively investigating the relationship between the various cells, a better insight will be gained in the working of new attractions. ARM is based on an extensive ZMET study conducted in The Netherlands.     

Zooming in VS zooming out on value co-creation: Consequences for BtoB research

The concept of value co-creation is now taken for granted in the marketing community. It is the result of what we consider as a premature closure of this concept. The aim of this article is to prevent this premature closure by confronting what this discipline has produced thus far in order to highlight the breadth of situations that this concept presumes to encompass. To achieve this, we analyze a selection of articles published in special issues of marketing journals that were dedicated to value co-creation and/or service dominant logic. This sample enables us to point to the risks of being locked into a zoom-out approach to economic exchange: an arbitrary reduction of the vast heterogeneity of exchange phenomena and an inability to account for the complexity of these phenomena. Because value co-creation is a conception that is in conflict with the zoom-in approach to exchange phenomena, our intent is to conduct a healthy rebalancing of perspectives on economic exchange and thereby keep the controversy alive.     

Strategic flexibility, rigidity and barriers to the development of absorptive capacity in business markets: Themes and research perspectives

The marketing and strategy literature hail strategic flexibility as a key success factor in creating continuously customer value and generating competitive advantage. However, empirical evidence indicates that rigidity in market strategies and actions is more the rule than the exception in organizations. The focus of this special issue is on better understanding rigidity and flexibility in business markets. This lead article seeks to elaborate on why companies face rigidity and how they can create flexibility. To do this, we relate rigidity in organizations to the concepts of dominant logic, industry recipe and persistence. The case illustrations highlight barriers to the development of absorptive capacity in business organizations. Identifying such barriers is a first step in better understanding how companies can remain agile and flexible in demanding and fast changing markets. The paper then proceeds with a brief introduction to the other contributions of this special issue and concludes with a research agenda.     

Planning eco‐industrial parks: an analysis of Dutch planning methods

In theory, eco‐industrial parks can make significant improvements in the environment. In that light, this article analyses six planning methods currently in use in the Netherlands. The most salient findings are that these methods lack an explicit vision of sustainability, they do not give due consideration to symbiotic or utility‐sharing options, they do not sufficiently engage the companies involved in the development and their policy instruments have a limited environmental impact. The planning methods prove to have many shortcomings: the definition of sustainability is unclear; there are no quantitative standards; information on symbiosis and utility sharing is inadequate; the economic and organizational implications are largely ignored and the environmental impact is insufficiently monitored. However, eco‐industrial parks can only have greater environmental benefits through symbiosis and utility sharing. Therefore, location‐ and company‐specific factors have to be taken into consideration. Copyright © 2003 John Wiley & Sons, Ltd. and ERP Environment     

非洲复兴带来投资机遇

世界银行关于今年全球各地区在促进创业、正规行业的就业及增长的改革力度排名中,非洲由最后一位上升到了第三位。这对于准备进入非洲市场的中国公司来说是个好消息     

Worker turnover at the firm level and crowding out of lower educated workers

This paper investigates whether employers exploit cyclical downturns to improve the average skill level of their work force. We use a unique dataset that contains information on workers, jobs as well as firm characteristics. Our findings are that at each job level mainly lower educated workers leave during downturns. Furthermore, at each level of job complexity, workers with a higher education are not more productive than lower educated workers. We find no evidence that higher educated workers crowd out lower educated workers during recessions.