饭店客户关系管理的价值链研究

本文从我国本土饭店客户关系管理现状出发,借用波特的价值链思想,深入分析饭店客户关系管理中的基本活动和辅助活动,以寻求能切实有效地提高饭店客户关系管理水平的途径。其中,文章提出了饭店客户关系管理的价值链模型,并对客户关系管理的基本活动中的客户价值分析、客户获取、客户保留、客户升级和客户联盟构建等主要环节进行了详细阐述,同时也分析了辅助活动中包括领导、组织结构、人力资源管理、组织文化和信息技术等在内的相关影响因素。     

A Distance-Based Collective Preorder Integrating the Relative Importance of the Group's Members

In this paper, we propose an aggregation procedure, which includes two steps. In the first one, the group's members elaborate individually a preorder (total or partial) on the alternatives set. These preorders can be obtained, for example, by applying a multicriterion aggregation procedure such as ELECTRE III, PROMETHEE I or II. In the second step, these individual preorders (total or partial) are aggregated into a collective preorder (total or partial). For this purpose, we first built a distance measure between pairs of binary relations in order to quantify the divergence between two preorders. Then we determine, for each pair of alternatives, the relative importance coefficients of the group's members by using a method based on subjective and objective components. These coefficients and the distance measure are finally exploited by an iterative algorithm in order to elaborate a collective preorder synthesizing the individual preorders.     

东盟物流发展状况分析

本文从东盟各国的物流政策,交通发展,行业状况等方面对东盟各国物流现状和发展进行了广泛深入的调查研究,这将有效地帮助我们根据现有条件制定与之相适应的物流发展战略,进一步拓宽这种多边合作机制,提供强有力的理论依据。     

信任与空间:非政府组织作用的发挥还有待提升

<正>9月18日,零点研究咨询集团和友成企业家扶贫基金会联合发布了"5.12地震灾区居民生活监测"二期结果。此次调查重点之一是灾区居民对于政府与非政府组织在重建阶段作用的认知。重建工作中,政府是主力,非政府组织是重要补充力量     

What kind of labour regime is contract farming? Contracting and sharecropping in Java compared

This article compares contract farming with share tenancy, another labour regime in which smallholder farmers are bound by contract to deliver produce to another, usually more powerful party. Based on research in the Javanese village of Kaliloro, we explore contracting and sharecropping as labour regimes, each with their own specific mechanisms of surplus transfer from producers to non-producers. The cases compared are sharecropping of irrigated rice, contract farming of watermelon, and contract farming of poultry. There are important differences in how labour inputs are organized, how decisions are made, how costs are divided between landowner/contractor and farmer, and in the mechanisms of surplus transfer between the contracting parties. Exploring these differences allows us to understand and compare the role of the two labour regimes in the penetration of capital into the rural economy. Neither contract farming nor share tenancy are in themselves “win-win” or “win-lose” relationships, good or bad for small-scale cultivators. The actual balance of burdens and benefits—often contravening the provisions of written contracts or state regulation—is determined by power relations between the contracting parties.     

Post-truth Politics,Bullshit and Bad Ideas: ‘Deficit Fetishism’ in the UK

Debates about economic policy in Britain have been dominated by claims that sovereign debt problems are due to loose fiscal policy and excessive spending rather than volatile capital flows and flawed monetary policy. There are strong grounds for believing that these stories are largely nonsense, yet they inform policy and are widely believed among mass publics, and have proved almost impossible to refute in everyday political discourse. The answer to this puzzle, we suggest, is that such claims are better thought of as bullshit (as conceptualised by Harry Frankfurt 2005) rather than outright falsehoods: in other words, as speech acts that are indifferent to the truth and proceed without effective concern for the veracity of the claim in question. In this paper, we examine the characteristics of political bullshit applied to economic policy debates since the financial crisis, and seek to explain its hold on the popular imagination. We assess what makes some particular brands of bullshit more successful than others, and argue that in a world of competing realities as well as competing theories, the power of rhetoric is more likely to settle an argument than evidence and logic.     

Zivilrechtliche und rechtsökonomische Aspekte zum Dieselskandal der Volkswagen AG

The Volkswagen diesel emissions scandal is a case of market failure, because the harm from vehicle emissions to public health and to the environment was not internalised. This market failure has not been corrected by public regulation, nor by civil liability. There is also a regulatory failure, because the oversight of NOx emissions by the German automobile regulatory agency (Kraftfahrt-Bundesamt) was overly lenient. There is also a corporate governance failure within Volkswagen which made the fraud of installing manipulative software possible. And finally, there is dysfunctional law in Germany, which does not allow for class actions or similar types of lawsuits. The new government has announced the introduction of a new procedure (Musterfeststellungsklage) which would avoid this outcome.     

WTO环境补中政策发展与PPP原则关系索隐

环境补贴问题在WTO框架下困难重重.西方国家在此领域一直推崇的PPP原则的影响是造成WTO环境补贴政策暧昧不明的重要因素,但将PPP原则引入WTO还为时过早,取消"绿灯补贴"中的环保补贴或另以PPP原则或更高标准取而代之,都是不现实的.从实质公平的角度看.发展中国家也不应支付任何多于他们所分享的.