Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction

This study examines object-based and existential authenticity using a multidimensional approach to perceived value. The effects of value perceptions on satisfaction are also examined. Data was collected from tourists at the Singapore Chinatown heritage precinct. The findings revealed that object-based authenticity, existential authenticity, and perceived monetary value positively influenced overall perceived value and subsequently, satisfaction. This paper provides researchers with a theoretical framework of authenticity and perceived value for future empirical studies in the heritage tourism context. It also provides insight into how destination marketers and policy makers can develop effective and sustainable strategies for heritage destinations.     

Do mergers really increase output? Evidence from English hospitals

The English hospital sector underwent a major restructuring program between 2000 and 2008 to centralize activity in fewer and larger hospitals. The aim of this paper is to evaluate the effects of such consolidations on hospital outputs. As mergers occurred in a staggered way, treatment could start and end at every time and treatment duration varied over the years. As every time is a mix of hospital pre-treatment, treatment and post-treatment phases, the canonical difference-in-differences assumption of homogeneous policy effects is not only meaningless but also misleading, raising doubts about the appropriateness of the methods previously used in this literature and consequently the accuracy of its results. We instead adopt a new matching and difference-in-differences approach, the flexible conditional difference-in-differences approach, developed by Dettmann et al. in 2020, more appropriate for causal analysis of treatments characterized by varying start dates and varying treatment duration. Our results suggest that mergers downsize hospital activities, especially the most expensive ones. If the goal of hospital mergers is to gain efficiency by centralization of activity, our findings suggest this restructuring programme is not the most successful policy to pursue. Mergers reduce the scope for competition between hospitals and do not create any incentive for poorly performing hospitals.     

Smartphone bans and workplace performance

Experimental Economics - This paper constitutes the first economic investigation into the potential detrimental role of smartphones in the workplace based on a field experiment. We exploit the...     

Time-phased order points

Many software packages designed for material management in health care unfortunately only offer the option of fixed or historically calculated re-order points for inventory planning. This article describes a technique called the time-phased order point that is appropriate for industries, such as health care, in which materiel usage cannot be tied to a production plan or other schedule of events. It also provides numerous examples of the use of this technique as an aid in understanding how it works.     

Forecasting economic and financial variables with global VARs

This paper considers the problem of forecasting economic and financial variables across a large number of countries in the global economy. To this end a global vector autoregressive (GVAR) model, previously estimated by Dees, di Mauro, Pesaran, and Smith (2007) and Dees, Holly, Pesaran, and Smith (2007) over the period 1979Q1–2003Q4, is used to generate out-of-sample forecasts one and four quarters ahead for real output, inflation, real equity prices, exchange rates and interest rates over the period 2004Q1–2005Q4. Forecasts are obtained for 134 variables from 26 regions, which are made up of 33 countries and cover about 90% of the world output. The forecasts are compared to typical benchmarks: univariate autoregressive and random walk models. Building on the forecast combination literature, the effects of model and estimation uncertainty on forecast outcomes are examined by pooling forecasts obtained from different GVAR models estimated over alternative sample periods. Given the size of the modelling problem, and the heterogeneity of the economies considered–industrialised, emerging, and less developed countries–as well as the very real likelihood of possibly multiple structural breaks, averaging forecasts across both models and windows makes a significant difference. Indeed, the double-averaged GVAR forecasts perform better than the benchmark competitors, especially for output, inflation and real equity prices.     

One‐Stop Shopping as a Cause of Slotting Fees: A Rent‐Shifting Mechanism

Consumers increasingly prefer to bundle their purchases into a single shopping trip, inducing complementaries between initially independent or substitutable goods. Taking this one‐stop shopping behavior into account, we show that slotting fees may emerge as a result of a rent‐shifting mechanism in a three‐party negotiation framework, where a monopolistic retailer negotiates sequentially with two suppliers about two‐part tariff contracts. If the goods are initially independent or sufficiently differentiated, the wholesale price negotiated with the first supplier is upward distorted. This allows the retailer and the first supplier to extract rent from the second supplier. To compensate the retailer for the higher wholesale price, the first supplier pays a slotting fee as long as its bargaining power vis‐à‐vis the retailer is not too large.     

Antecedents of customer loyalty in residential energy markets: Service quality,satisfaction, trust and switching costs

A conceptual framework is proposed that analyses the effect of perceived service quality, customer satisfaction, trust in the energy provider and perceived switching costs on customer loyalty in residential energy markets. Three distinct dimensions of perceived service quality are identified: technical quality of core services, technical quality of peripheral services and service process quality (functional service quality). The proposed model is tested within the scope of a representative survey of Spanish residential energy customers. Regarding the dimensions of service quality, the results indicate significant effects only of service process quality on satisfaction and, indirectly, on customer loyalty. Loyalty effects of further variables in the model are significant.     

International Consumer Attitudes Toward Cloud Computing: A Social Cognitive Theory and Technology Acceptance Model Perspective

The purpose of this article is to examine the factors affecting consumer attitudes toward cloud computing in the United States and Australia. The technology acceptance model and social cognitive theory are utilized to test relationships between technology acceptance model constructs (perceived ease of use and perceived usefulness) with individual characteristics that are shaped by environmental factors as part of social cognitive theory (consumer innovativeness, security concerns, performance expectations, and social networks) on consumer attitudes toward adopting cloud computing services. Consumers in the youth segment are used to test the hypotheses in two different countries (the United States and Australia). The results of the analysis indicate similarities and differences related to behavioral intentions and adoption behavior toward cloud computing services. © 2015 Wiley Periodicals, Inc.     

Spatial Ethics Beyond the North–South Dichotomy: Moral Dilemmas in Favelas

Journal of Business Ethics - Western representation of countries from the Global South implies a dichotomist view of business ethics: on the one hand, universal ethics largely reproduces...