Customer satisfaction and service domains: a further development of PROSERV

Quality & Quantity - This paper aims to represent that levels of customer satisfaction of tourist accommodation are an important prerequisite when the goal is building a loyal relationship with...     

基于规模和位序差异的陕西入境旅游研究

为科学、准确研究陕西入境旅游发展的区域差异,文章借鉴研究区域经济规模和位序差异的成熟方法,选取2001--2010年国家和陕西省统计年鉴中陕西省7个重点城市的相关数据（2003年由于非典原因除外）,对陕西入境旅游的区域差异进行了研究。发现陕西入境旅游业发展空间差异较大,但有逐渐缩小的趋势,7个重点城市入境旅游发展不平衡且不平衡格局相对稳定等问题。在此基础上,分析了影响陕西入境旅游规模位序差异化的原因。     

Investigating guanxi dimensions and relationship outcomes: Insights from Sino-Anglo business relationships

This study aims to develop and test a concept for improving Anglo-Chinese business relationships. By piecing together and incorporating both Chinese and western relationship constructs into a cohesive framework and testing this on a sample of Taiwanese importers, the study conceptually and empirically advances our understanding of the discipline further. Specifically, three facets of guanxi, namely ganqing (an affective element), renqing (reciprocation and favor), and xinren (personal trust) are conceptualized to determine cooperation and coordination, which in turn lead to improved performance. Based on a sample of 208 buyers (surveying perceptions of their relationships with Anglo suppliers), we provide empirical support for our concept and reveal that ganqing, renqing and xinren are crucial for fostering the development of such Sino-Anglo relationships. By providing an international flavor in terms of the constructs outlined and the importer-exporter context, the study provides fresh insights to help broaden our horizon further and understand more about relationships in an international context. Several implications are extracted from the study which a) western marketers importantly need to practice as they grapple to enter Chinese markets and nurture business relations, b) Chinese buyers can consider when managing their supplier portfolios and c) academics can use to help measure important relational constructs and undertaking research in a Chinese context.     

The costs of increased localization for a multiple-product food supply chain: Dairy in the United States

There is increased interest in greater localization of food supply chains but little evidence about the effects of localization on supply-chain costs. Assessing these effects is complex in multiple-product, multi-process supply chains such as the dairy industry. In this study, we develop a spatially-disaggregated transshipment model for the US dairy sector that minimizes total supply-chain costs, including assembly, processing, interplant transportation and final product distribution. We employ the cost-minimizing solution as benchmark to compare alternative scenarios of increased supply chain localization. Our results indicate: (1) short-run limits to increased localization, (2) modest impacts on overall supply-chain costs, and (3) large cost re-allocations across supply chain segments, regions and products. We find that increased localization reduces assembly costs while increase processing and distribution costs. Cost increases are larger in regions with smaller raw milk supplies and during the season when less raw milk is produced. Minimizing distances traveled by all dairy products results in tradeoffs across products in terms of cost and distance traveled. The relationship between increased localization and costs appears to be nonlinear.     

Food security of Bashkortostan: Problems and solutions

This article considers the fulfillment of the regional market of Bashkortostan with domestic farming products compared with the average figures across Russia. The analysis covers the foreign trade balance of basic farming goods and food regimens of households by product supply with regard to balanced norms. The main suppliers of import-substituting stock are determined, as well as the key problems of their government support and the main domestic reserves of producers of farming goods.     

Social and economic problems of the older generation: Quality of life of the older population

The first part of this published paper has provided a brief assessment of the demographic situation in the world and considers the problems of the health protection of elderly age groups and ensuring of their level of income and material well-being through the state pension system and their own work activities, as well as measures for protecting the interests of elderly people in the consumer sector. The shortcomings of the adopted strategy of action for the benefit of the older generation in the Russian Federation until 2025 have been discussed. The second part of this article will be be published in a forthcoming issue of this journal.     

Integrated energy systems: Challenges,trends, philosophy

The creation of an energy metasystem that combines electrical, heat, cooling, and gas supply systems on an intellectual framework is a manifestation of a new energy paradigm. Integrated intelligent power supply systems combine complexity, intelligence, efficiency, reliability, controllability, flexibility of energy conversion, transmission, storage technologies and assume an active consumer.     

Short-term forecasting of prices for the Russian wholesale electricity market based on neural networks

The article considers the possibility of using neural networks for the short-term forecasting of electricity prices in the day-ahead market (DAM) based on factors strictly determined for the forecast period. A set of six factors has been determined, which allows an hourly forecast of the DAM price to be constructed for a month in each of the four seasons with a high accuracy. The proposed model shows low average errors in forecasting the price for each hour of the month and in turn allows possible significant price deviations to be anticipated.