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81.
Bas Hillebrand Jurriaan J. Nijholt Edwin J. Nijssen 《Journal of the Academy of Marketing Science》2011,39(4):592-608
This study identifies the potential contribution that institutional theory can make to understanding the success of marketing
practices. Based on institutional theory, we argue that the effectiveness of marketing practices decreases when firms are
motivated to adopt such practices under the influence of institutional pressures originating in firms’ environments. However,
alignment between a practice and a firm’s marketing strategy may buffer against these negative effects. We apply these insights
to the case of customer relationship management (CRM). CRM is considered an important way to enhance customer loyalty and
firm performance, but it has also been criticized for being expensive and for not living up to expectations. Empirical data
from 107 organizations confirm that, in general, adopting CRM for mimetic motives is likely to result in fewer customer insights
as a result of using this practice. Our study suggests that institutional theory has much to offer to the investigation of
the effectiveness of marketing practices. 相似文献
82.
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
Gielis A. H. van der Heijden Jeroen J. L. Schepers Edwin J. Nijssen Andrea Ordanini 《Journal of the Academy of Marketing Science》2013,41(5):515-530
This study examines how frontline service employees (FSEs) can learn from recovery services and improve their performance accordingly. While research recognizes that FSEs can fulfill an innovation role by sourcing customer knowledge and developing ideas for performance improvement, it remains unclear whether such a role benefits or impairs the FSE’s primary recovery service role of providing efficient and thorough solutions to customer problems. This research models both FSE roles and explores under which conditions it is beneficial for FSEs to engage in an additional innovation role. The model is tested using survey and objective data from 134 FSEs. PLS results reveal that the innovation role is detrimental because sourcing knowledge from customers takes time and effort, but also beneficial because knowledge sourcing triggers FSEs to develop ideas for improvement, which positively influence their recovery speed and recovery quality. Managers can strengthen these positive effects of knowledge sourcing by optimizing an FSE’s service portfolio (i.e., the combination of products, customers, and failures an employee is responsible for), which leverages the effects of knowledge sourcing on ideas for improvement. 相似文献
83.
The influence of domain knowledge and task complexity on tax professionals'' compliance recommendations 总被引:1,自引:0,他引:1
This study examined how procedural knowledge and outcome expectations interact with task complexity when tax professionals develop recommendations for clients. Practicing tax professionals participated in two experiments. Results suggest that outcome expectations about whether a position can be defended are positively associated with aggressive recommendations. As complexity increases, professionals with more procedural knowledge (a) favor less aggressive recommendations and (b) rely more heavily on their outcome expectations. These findings illustrate the importance of accounting for knowledge as a two-dimensional construct. 相似文献
84.
85.
Ed Nosal 《International Economic Review》2006,47(4):1093-1111
In the standard principal–agent model, the information structure is fixed. In this article the principal can choose to acquire additional information about the state of the world before he contracts with an agent. In the event that the principal acquires this information, the agent never learns what the principal knows about the state of the world. I examine cases where the agent can and cannot observe whether the principal has acquired the additional information. The implications for risk sharing, information acquisition, investment, and welfare are examined for both cases. 相似文献
86.
We examine two data sets, one from the UK (n = 15,750) and one from the US (n = 3239), to show that SME financial behaviour demonstrates substantial financial contentment, or ‘happiness’. We find fewer than 10% of the UK firms seek significant growth and only 1.32% of US firms list a shortage of capital other than working capital as a problem. Financial performance indicators (growth, return on assets, profit margin) were not found to be determinants of SME financing activities, as might be expected in a ‘rational’ risk–return environment. Younger and less educated SME owners more actively use external financing – even though more education reduces the fear of loan denial – while older and more educated (‘wiser’) SME owners are found to be being less likely to seek or use external financing. The contentment hypothesis for SME financing also extends to high-growth firms in that we show that they participate more in the loan markets than low-growth firms. By way of contrast to the finance gap hypothesis, the contentment hypothesis observes the importance of social networks (connections) [for finance] and confirms the ‘connections – happiness’ linkage in the literature on happiness while doubting the theoretical suitability of Jensen and Meckling [Jensen, M., Meckling, W., 1976. Theory of the firm: Managerial behavior, agency costs, and ownership structure. Journal of Financial Economics 3, 305–360.] base-case analysis for SMEs. 相似文献
87.
Kris M. Havstad Debra P.C. Peters Joel Brown Ed Fredrickson Jack Wright 《Ecological Economics》2007,64(2):261-268
The over 300 million ha of public and private rangelands in the United States are characterized by low and variable precipitation, nutrient-poor soils, and high spatial and temporal variability in plant production. This land type has provided a variety of goods and services, with the provisioning of food and fiber dominating through much of the 20th century. More recently, food production from a rangeland-based livestock industry is often pressured for a variety of reasons, including poor economic returns, increased regulations, an aging rural population, and increasingly diverse interests of land owners. A shift to other provisioning, regulating, cultural, and supporting services is occurring with important implications for carbon sequestration, biodiversity, and conservation incentives. There are numerous goods and services possible from rangelands that can supply societal demands such as clean water and a safe food supply. The use of ecologically-based principles of land management remains at the core of the ability of private land owners and public land managers to provide these existing and emerging services. We suggest that expectations need to be based on a thorough understanding of the diverse potentials of these lands and their inherent limits. A critical provisioning service to rangelands will be management practices that either maintain ecological functions or that restore functions to systems that have been substantially degraded over past decades. With proper incentives and economic benefits, rangelands, in the U.S. or globally, can be expected to provide these historical and more unique goods and services in a sustainable fashion, albeit in different proportions than in the past. 相似文献
88.
Beebe Nelson Ed.D. NPDP Kenneth B. Kahn Ph.D. NPDP 《Journal of Product Innovation Management》2003,20(6):507-510
89.
Ed Humpherson 《公共资金与管理》2004,24(5):277-282
In 2003, the National Audit Office undertook its first year of evaluations of the quality of a sample of Regulatory Impact Assessments (RIAs). This article reflects on the experiences of this pilot year. It sets out the background to the National Audit Office's work, describes the methodology adopted, and then explains the main findings. Finally, it considers the benefits and limitations of this type of ex-post evaluation of the quality of RIAs. 相似文献
90.
Tom Redman Ed Snape Joanne Wass Peter Hamilton 《International Journal of Human Resource Management》2013,24(8):1486-1506
This paper examines the shared service model of organizing the human resource management function. It reports the results from a study of the introduction of human resource shared services (HRSS) in four NHS organizations. Findings suggest that the HRSS model has a number of advantages for organizations but that it has difficulty addressing the transformational HR agenda. In contrast, with the exception of a small cadre of staff, there is few advantages for HR employees themselves in HRSS systems. We suggest that the apparent neglect of the work experience of HR staff under HRSS models may significantly undermine the potential for its wider successful implementation. 相似文献