Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships

Serving as mental models, psychological contracts guide consumers’ service interactions with their service providers. This study incorporates a psychological contract perspective into the relationship marketing literature, exploring service customers’ beliefs about the terms and conditions of the resource exchange process and the types of relationships they form with service providers. It provides new insights that explain why and how some customers respond favorably to a company’s relationship overtures and investments while others do not. A latent class analysis on a sample of 700 consumers across three different service industries reveals that consumers form four distinct types of psychological contracts: relational, standard, transitional, and captive. To further validate the differences between the contract types, open-ended responses from the respondents were sorted by each class. The distinctive themes that emerged provide a richer understanding of the characteristics of each class beyond those inferred from the quantitative results. Each contract type is also profiled against its underlying level of trust, satisfaction, and commitment to understand the relationship between the contract types and these traditional relationship marketing variables. Marketers can differentiate their relationship marketing strategies and allocate their resource investments more effectively by segmenting consumers according to their psychological contract type.     

Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles

The job stress and coping behavior of female employees has become a key issue in the hospitality industry. This study investigates the moderating role of regulatory leisure coping styles on the effect of job stress on female employees’ well-being. Specifically, this study extends Patry et al.’s (2007) findings to further confirm the direct and moderating role of regulatory leisure coping styles in the relationship between job stress and well-being. Data were collected from the female employees of 22 tourist hotels in Taiwan. The results showed that the Planned-Breather Leisure Coping Style (PBLCS) was positively and significantly associated with well-being, whereas the Avoidant Leisure Coping Style (ALCS) had a negative and significant effect on it. In addition, the results also revealed that the PBLCS plays a buffering role, but that the ALCS plays an amplifying role. Based on these findings, the implications and research suggestions are then discussed.     

絮凝沉淀去除马铃薯淀粉加工废水中蛋白的试验研究

采用絮凝沉淀法去除马铃薯淀粉废水中的蛋白质。经过方案比选．最终选择聚丙烯酰胺作为絮凝剂,结果表明：在聚丙烯酰胺投加量为70mg／L,pH值为5,温度为20℃,反应时间40min的最佳工艺条件下。采用聚丙烯酰胺絮凝沉淀法对马铃薯淀粉加工废水中的COD、蛋白质、BOD、SS都有一定的去除效果。COD的去除率保持在30％～40％,蛋白质的去除率保持在45％～55％,BOD的去除率保持在10％-15％．SS的去除率保持在50％-60％,大大减轻了后续处理构筑物的负担。     

港口集装箱运输与腹地经济发展

港口集装箱运输与腹地经济发展是一种互动关系.港口集装箱运输的发展主要取决于腹地内集装箱的生成量和运输条件、运输费用等方面.同时,集装箱运输对腹地经济的发展也正在发挥着越来越重要的作用.本文主要选择上海、天津、广州、青岛、大连、宁波、深圳等亿吨港口为研究对象,从集装箱吞吐量、港口吞吐量以及腹地经济发展的角度,分析港口集装箱运输与腹地经济的互动及其变化趋势、现存问题,并提出互动发展的对策.     

国内外养老地产发展文献综述

在中国人口老龄化加快的背景下,探讨如何建立养老地产体制显得尤为迫切。国外养老地产发展相对较早,有着丰富的经验。文章对国内国外的学者在养老地产方面的研究做一个归纳与总结,试图为国内学者后续研究提供线索和框架,对政府部门和我国养老地产投资者提供理论指导和借鉴。     

中国金融系统风险溢出效应研究——基于溢出指数和波动溢出网络

文章基于溢出指数和波动溢出网络方法,从静态和动态分别度量我国金融系统不同子市场间的风险联动水平及变动趋势。研究结果表明,我国金融系统风险溢出效应整体水平较高,各市场间联动性较强;市场内部滞后效应大于市场之间溢出效应,两两有向溢出效应具有强不对称性;作为我国金融系统的风险中心,货币市场始终处于风险溢出方,但在金融危机时期,其对外风险溢出效应相对减弱,而大宗商品市场、资本市场、房地产市场等其余市场的风险溢出效应相对增强。值得注意的是,当前我国金融系统整体风险溢出水平较高,市场间风险相关性较强,需要进一步加强系统性风险的监测与防范。     

基于熵理论的项目组织结构评价与选择

首先分析了系统结构对系统内信息流的影响,从信息的角度对项目组织结构的有序度进行评价,引入了信息流的时效和质量的概念。然后以熵理论为基础,建立了可以进行组织结构优化设计和进行定量评价的时效质量熵模型;并给出了效质有序度的详细计算步骤。最后运用此方法通过有序度来评价某工程公司的线性组织和矩阵组织两种组织形式。     

多功能开放型企业供需网与大批量定制的整合研究

针对大批量定制生产模式在我国实施中存在的问题,首先提出用多功能开放型企业供需网(SDN)理念推进大批量定制的实施方法,指出SDN管理是实现大批量定制的根本,然后对SDN与大批量定制的集成进行了详细的分析,最后对大批量定制环境下SDN管理理念进行了讨论。     

知识管理中的知识惰性研究

知识惰性是知识管理和知识转化过程中知识不易流动的特性,知识惰性的存在将降低企业知识创新和知识应用的效率。分析了知识管理中知识转化的基础性作用,在此基础上分析了知识惰性的内涵、知识惰性产生的原因,并提出了有针对性的管理措施。     

论会计诚信治理体系建设

会计诚信是市场经济健康发展的基石,没有诚信,就没有经济秩序。诚信缺失已经危及到整个社会的可持续发展,已成为制约我国经济健康发展和社会进步的顽疾。本文研究了会计诚信治理的具体对策,对我国的会计诚信治理体系进行了探索,从而为构建和谐社会奠定基础。