A framework to measure the relative socio-economic performance of developing countries

This research develops a framework to estimate the relative efficiency of developing countries in utilizing both their domestic and external resources to achieve the Millennium Development Goals. The analysis highlights distinct efficiency differences across lending groups and geographic regions e.g. between Sub-Saharan Africa and Latin America. The performance of regions exposed to natural disasters and political violence need to be analyzed individually and risk management ought to be an integrated part of development policy. The gap between the Millennium Development Goals and human rights approaches is then examined. Finally, we qualify a country's performance level as potentially sustainable in terms of human, social and environmental welfare, in turn searching for realistic benchmarks and intermediate targets for the relatively inefficient countries. Principal component analysis in combination with data envelopment analysis was applied to solve the problem of efficiency overestimation with multi-dimensional scaling used to present the issue graphically. In summary, the aim of this work is not to rank countries in a league table rather to provide a framework that combines economic, environmental and social issues in order to search for sustainable, pragmatic benchmarks, pushing the boundaries of the Human Development Index.     

Sociomateriality at the royal court of IS: A jester's monologue

The notion of ‘sociomateriality’ has recently gained in popularity among information systems (IS) scholars in their search for providing new ways of investigating and theorizing about IS in organizations and society at large. While some scholars put forward arguments and research accounts that lead to new insights concerning the concept, others expose a cursory treatment and partial appreciation of the idea. In addition, sociomateriality as a new worldview has been criticized for introducing yet more academic jargon monoxide. Although existing research and debates show some potential for progressing the theorizing of ‘man–machine’ reconfigurations, we point to the necessity of a deeper exploration of the term. Inspired by the Alternative Genres Track at the European Conference on Information Systems 2012, the purpose here is to take a fresh look, to evoke new insights and to gain deeper understanding of the notion of sociomateriality and its use in the IS discipline. We invite the reader to attend a prolonged monologue – characterized by honesty, frank observations and wit – at the royal court of IS. The monologue is delivered by the court jester and directed to the two sovereigns who, based on their conceptual contributions, have played a decisive role in the spreading of the idea of sociomateriality in IS. The intention is to contribute with a stimulating debate about sociomateriality that builds on open-minded questions in the pursuit of key reflections to inform our research discipline. Throughout the monologue, the jester uncovers some contradictions and limitations in and between the sovereigns' writings and points to some possible resolutions.     

Trajectory patterns of technology fusion: Trend analysis and taxonomical grouping in nanobiotechnology

The potential of technology fusion has been advanced as a promising breakthrough function to create hybrid technologies. Despite its importance, however, the evolutionary path of technology fusion is yet unexplored. In this paper, by employing the case of nanobiotechnology, we attempt to deepen understanding of the development trajectories of technology fusion in three important aspects. The first aspect is the development of an index that measures the degree of fusion of cross-disciplinary technology at the meso level. The second aspect is to classify the trajectory patterns of technology fusion in terms of fusion degree. We analyze fusion mechanism by utilizing citation network analysis. The third aspect is to visualize the relationship between patents and their backward and forward patent citations, at the patent class level, with their direction on a citation map. This facilitates understanding of the overview as well as fusion patterns. The changes in fusion patterns are analyzed using time series comparisons. An empirical analysis in the nanobiotechnology field shows no positive relationship between the inflow and outflow degree of fusion. We also observe changes in the trajectory patterns of fusion over time. Analysis demonstrates that each fusion pattern has evolved in such a way that technologies focus more on their niche technologies, and that those technologies which cannot incorporate the technology fusion have been eliminated during the development process.     

Thinking inside the box: A participatory, computer-assisted approach to scenario discovery

Scenarios provide a commonly used and intuitively appealing means to communicate and characterize uncertainty in many decision support applications, but can fall short of their potential especially when used in broad public debates among participants with diverse interests and values. This paper describes a new approach to participatory, computer-assisted scenario development that we call scenario discovery, which aims to address these challenges. The approach defines scenarios as a set of plausible future states of the world that represent vulnerabilities of proposed policies, that is, cases where a policy fails to meet its performance goals. Scenario discovery characterizes such sets by helping users to apply statistical or data-mining algorithms to databases of simulation-model-generated results in order to identify easy-to-interpret combinations of uncertain model input parameters that are highly predictive of these policy-relevant cases. The approach has already proved successful in several high impact policy studies. This paper systematically describes the scenario discovery concept and its implementation, presents statistical tests to evaluate the resulting scenarios, and demonstrates the approach on an example policy problem involving the efficacy of a proposed U.S. renewable energy standard. The paper also describes how scenario discovery appears to address several outstanding challenges faced when applying traditional scenario approaches in contentious public debates.     

Co-evolution of trust and dependence in customer–supplier relationships

The relational and dynamic aspects of interfirm trust and dependence produce a crucial, but insufficiently addressed, challenge for successful relationship coordination. In this paper we concentrate on this issue by examining how trust and dependence co-evolve in customer–supplier relationships. Building on a case study, we develop propositions and a model that illustrates how interorganizational trust and dependence co-evolve through the different phases of customer–supplier relationships and how we may distinguish cooperative and trustworthy actors from those who will behave opportunistically. Theoretical and practical implications are offered.     

An analysis of B2B ingredient co-branding relationships

The proliferation of co-branding in consumer markets has been given considerable attention in the literature, yet attention to the practice in business-to-business markets has been limited, despite the growing attention to the role of relationships in the B2B arena. In an examination of co-branding in the industrial sector, this paper discusses the use of ingredient co-branding and uses an econometric modeling approach to offer a rationale for why it occurs. The analysis provides insight into why downstream manufacturers participate in a relationship that strengthens the supplier's position in the market. We find that under the threat to the supplier of entry from a competitor whose costs are unobservable, co-branding relationships will be entered into resulting in a reduced probability of entry. This co-branding arrangement benefits both the incumbent supplier and the downstream manufacturer. The incumbent supplier benefits from the reduced probability of competitor entry, and the downstream manufacturer is rewarded with a lower price. Further, we find that the cost of the co-branded product is lower, due to a mitigation of double marginalization in a vertically-integrated solution. We examine co-branding relationships with and without advertising support and find that co-branding relationships with advertising support tend to be superior.     

From products to services and back again: Towards a new service procurement logic

This paper explores patterns in the process of buying complex services. While there is currently hype about a service-dominant logic, there are also indications of a diametrically opposed logic implying the objectification of services; a goods-dominant logic. This paper investigates how buyers of different kinds of services relate to these logics and how the degree of objectification of services varies during different stages of the procurement process. By highlighting the buyers' perspectives and how services are transformed over time, the paper expands on the current knowledge of service-dominant logic. The paper is based on individual and focus group interviews with buyers at eighteen large industrial firms.     

Market orientation, employee development practices, and performance in logistics service provider firms

Although the utilization of logistics service provider firms is growing exponentially in business-to-business markets, little is known about what enables some of these firms to perform better than others. Building on the resource-based view of the firm, this research proposes that market orientation and certain employee development practices (service-related training, coaching, and empowerment) influence both employee and organizational performance. The hypotheses are tested using data from 123 large logistics service provider organizations. A multi-survey design was utilized wherein managers as well as the frontline service employees who interact directly with customers represented each organization. The findings suggest that (a) market orientation influences organizational and employee performance, (b) coaching moderates both links, (c) service-related training moderates the link with employee performance only, and (d) empowerment does not moderate either link.     

Interactive strategy formation: Organizational and entrepreneurial factors related to effective customer information systems practices in B2B firms

Interactive marketing requires that a firm learn about its customers and remember what the customer has said to personalize communications and customize product offerings to those customers. This type of marketing requires that customer information be actively managed because information from and about the customer is the core of marketing decision-making. In-depth interviews with 17 managers in five firms identified specific organizational and entrepreneurial factors pertinent to the strategic management of customer information. The research suggests that interactive marketing require a company that can itself be interactive with its internal and external environment to create strategies that can succeed in a changing environment.One exemplary company was compared to four others to uncover organizational issues and processes leading to effective management of customer information. Using the Resource-Based View and the importance of the effective management of intangible assets as its starting point, this research illuminated the processes involved with collecting and disseminating information and highlighted the firms' struggle with issues of inter-functional conflict. Perhaps most importantly, from a strategy-formation point of view, customer-centric strategies related to customer information management were found to be developed interactively, as a dialogue between middle and upper management, using customer data and competitive trends.     

Differences in consumer loyalty and willingness to pay for service attributes across digital channels: A study of the Japanese digital content market

In this paper, the impact that the Internet access device has on consumer loyalty behaviors relative to Internet content was explored. To do so, a mixed logit demand function for mobile and PC subscribers to digital content was estimated and consumers’ willingness to pay for attributes related to specific content providers and their levels of service quality were measured. It was found that significant differences in loyalty and willingness to pay for service quality factors existed between mobile and PC Internet content subscribers, suggesting that while content may be developed as device independent, consumers interact differently with similar Internet content accessed through different devices. Specifically, the willingness to pay for more robust and more frequently updated content was on average higher in the mobile segment than in the PC segment. In addition, the overall switching costs consumers attributed to specific content providers via the mobile channel were far higher than through the PC channel. These results suggest that more robust content management systems must be developed to accommodate for such differences in consumer behavior.