Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

The goals of this study were (1) to identify the optimal facets of communication style for customer-oriented service employees and (2) to examine the ways in which the customer-oriented service employee (COSE) induces luxury restaurant patrons’ dedicational behaviors. Customer dedicational behaviors are defined as ‘a set of active and positive customer voluntary behaviors towards a business induced by high relationship quality’. Based on the existing body of communication literature, nine types of communication styles were derived. Theoretical relationships between the nine communication styles and the COSE also were developed via literature review, and causal relationships between the COSE and three different types of consumer dedicational behavior styles were subsequently suggested. By integrating the derived theoretical hypotheses, a conceptual model was proposed and then tested utilizing data collected from 527 luxury restaurant patrons. The results of data analysis revealed that five types of communication styles (attentive, friendly, impression leaving, open, and relaxed) bear a positive impact on COSE, while one communication style (contentious) bears a negative impact. It was also found that the customer-oriented service employee plays a critical role in inducing three types of dedicational behaviors in consumers: enhancement, cooperation, and advocacy. The key theoretical and managerial implications of these findings are discussed in the latter part of this article.     

Moderating effect of capital intensity on the relationship between leverage and financial distress in the U.S. restaurant industry

During the recent and ongoing economic turmoil, countless businesses have been facing financial distress and many have filed for bankruptcy. This issue is especially critical for the restaurant industry due to restaurants’ sensitivity to economic fluctuations. Therefore, the purpose of this study is to examine the financial distress issue in the U.S. restaurant industry. In particular, the study examines a moderating effect of capital intensity on the relationship between a firm's leverage and degree of financial distress. The dataset includes publicly traded U.S. restaurant firms during the period 1990–2008. The study measures the degree of financial distress by modified Z-scores, and findings suggest a positive moderating effect of capital intensity on the relationship between leverage and financial distress.     

我国绿色税收与绿色发展的实证分析

加快经济发展方式的转变是我国未来经济发展的根本目标,经济发展方式转变的过程也是经济绿色化的过程,税收作为调节经济的重要手段将发挥重要的作用。对我国绿色税收和绿色发展的实证分析表明,我国绿色税收和绿色发展的总体发展趋势良好,两者关联程度也比较高,但是仍需要通过税收体制的改革和完善进一步促进我国经济的绿色化。     

江苏省物流与产业结构适应性研究——基于DEA和VAR的实证分析

在分析江苏省物流业与产业结构发展现状的基础上,通过对江苏省物流业与产业结构的适应性研究,创新性地综合运用DEA和VAR模型定量化方法,探讨了物流业与产业结构的协调关系和动态传导机制,为促进物流资源整合,推动江苏经济转型,促进物流产业健康发展提供政策建议。     

农业银行审计整改问题探讨

文章探讨农业银行审计整改难的问题。在仔细分析整改难的成因的基础上,提出了改进对策     

组织工程用三维多孔支架制备技术研究进展

综述了近几年组织工程用三维多孔支架的制备技术及研究成果,传统技术包含微球烧结法、溶液浇铸/粒子沥滤法、热致相分离/冷冻干燥法、静电纺丝法、快速成型法等;超临界技术包括超临界CO2发泡法、超临界CO2乳剂制模法、超临界CO2静电纺丝法、超临界辅助相分离法、超临界CO2溶剂去除法、离子液体聚合物混合干燥法等。重点评述了超临界流体技术在组织工程用三维支架制备中的发展前景。     

3-羟甲基四氢呋喃的合成研究

3-羟甲基四氢呋喃是合成第3代烟碱类杀虫剂呋虫胺和核苷类抗病毒药物喷昔洛韦的关键中间体,但长期以来由于使用大量金属硼氢化物造成生产成本高、安全风险高、废物多等缺点。以γ-丁内酯为原料,经Aldol缩合、硼氢化钠还原两步反应得到3-羟甲基四氢呋喃,总收率为51.9%,该法中间体α-羟甲基-γ-丁内酯只有一个内酯羰基需还原,原料γ-丁内酯和甲醛价廉易得,整个工艺路线适于工业化。     

Do External Knowledge Sourcing Modes Matter for Service Innovation? Empirical Evidence from South Korean Service Firms

To source external knowledge, firms in the service area use various sourcing modes simultaneously suitable for their internal needs or external environments. Each external knowledge sourcing mode has distinctive characteristics, and as such, they can offer different advantages and/or disadvantages to the firms. Thus, the effects of external knowledge sourcing on service innovation may vary depending on the sourcing modes. The current study aims to empirically examine the different effects of various external knowledge sourcing modes on service innovation. The study identifies three external knowledge sourcing modes: joint development, technology purchasing, and external information acquisition. Three hypotheses are established to examine the relationships between the extent of utilizing each mode and service innovation performance in terms of new service introduction. The data for analysis are selected from the “Korean Innovation Survey 2006: Service Sector” (KIS 2006). It is regarded as South Korea's version of the Community Innovation Survey (CIS). The KIS 2006 data set covers joint development, technology purchasing, and external information acquisition activities of corporations in the service sector in South Korea. The study empirically analyzes the data set using a negative binomial regression model. The results first demonstrate that the extent of the joint development has an inverted U‐shaped relationship with the service innovation performance. Second, the results indicate that, on the other hand, service innovation performance decreases with the increase to the extent of the technology purchasing when the extent is below the threshold. On the other hand, it increases with the increase to the extent of the technology purchasing; this occurs when the extent exceeds the threshold. Third, the results show that external information acquisition has a positive effect on service innovation performance. These findings support that the extent of utilizing each mode has different relationships with service innovation performance. The findings suggest that service firms need to utilize joint development at a moderate level, active technology purchasing, and as much external information acquisition as possible to maximize service innovation performance. In practice, this finding can help managers of service firms select appropriate external knowledge sourcing modes and determine the optimum level of use for each mode. This study also can help firms build up strategies for external knowledge sourcing.     

关于高校助学贷款诚信教育之探索

近几年,随着高校助学贷款工作的不断推进,高校助学贷款工作已经成为一项诚信工程。在高等学校国家助学贷款工作中,高校学生资助工作者应当积极探讨大学生在国家助学贷款工作中诚信缺失问题的原因,有的放矢的对贷款大学生群体进行诚信教育,增强其诚信观念,逐渐内化为一种心理行为习惯,并在实践中提高诚信的自觉性。     

完善社会保险基金监管制度的几点思考

我国社会保险基金监管制度存在监管法律法规缺失,监管机构不健全等问题,需从以下几方面进一步完善：提高立法层次,完善社会保险基金监管的法律法规体系;建立健全社会保险基金监管机构;深入推进社会保险基金监管的市场化改革。