Global influences on UK manufacturing prices: 1970-2000

We introduce the first consistent series of domestic-product and related import price indices at the industry level for the UK, using the data to analyse both domestic and international determinants of UK manufactured product prices. Foreign influences on UK prices in domestic markets are always present, but domestic cost movements dominate. We show that the pass-through of world-price, tariff and exchange rate changes into product prices is partial in general and varies markedly between product categories. Standard tariff and exchange rate theories overstate price responses to global pricing determinants and fail to allow for variation between industrial sectors. Such theories can mislead when used for policy analysis and prediction.     

Predictors of customer service training in hospitality firms

Small hospitality firms have a reluctance to embrace business improvement activities in general and customer service training in particular. In a survey of 255 hospitality firms, this study investigated a range of predictors for owner–managers to adopt specific customer service training activities, in a series of regression equations. It was found that, in general, those firms that placed more importance on customer service training were willing to take up more training activity. In addition, it was found that predictors for specific customer service training activities, such as benchmarking best practice or mystery shopping, varied between types of activity and with a general intention to consider customer service training.     

Bainbridge Festive Foods

Lara Owens and Kathleen Pegram were starting to worry about their newly acquired business, Bainbridge Festive Foods. Bainbridge, a supplier of specialty jams, jellies, and pickles, sold its product through many outlets but relied heavily on a relationship with Cracker Barrel (a restaurant usually accompanied with a country gift store). Many issues face Bainbridge Festive Foods and its new owners. This case offers the opportunity to examine a small agribusiness facing many common issues: reputation (food quality and safety), change in ownership, reliance on one outlet, and a price structure that had not been examined since the firm's inception.     

Culture,consumption and choice: towards a conceptual relationship

Abstract Manufacturers and retailers are continually extending the geographical scope of their activities, and the degree of acceptance by local consumer cultures is integral to the success or failure of their operations. It is, therefore, important that cultural influences on consumption behaviour are fully conceptualized and understood. Central to this understanding is a need to address how consumers prioritize their own principles and set them against other criteria, bringing these to bear in the process of choosing particular products. This paper attempts to address the paucity of research in this respect by attempting to integrate areas of literature on culture, consumption and product choice. These relationships are explored through a simple conceptual framework, which is then used to discuss the influence of culture on one particular type of behaviour —‘ethical consumption’— the degree to which consumers prioritize their own ethical concerns when making product choices. The paper concludes by highlighting the general implications of the framework for research.     

Science and society, 1915–1945: the best and the worst

So far this series has looked at the sporadic and amateur development of writing about the future. Before 1914 the examination of coming things was for the most part an interest for writers of fiction, journalists, some politicians and some professionals. The devastating effects of technology during World War I made the study of the future too important to be left to amateurs; it began to be a matter of serious concern for experts and for governments. This article examines these developments during the inter-war years, and it suggests that one of the most decisive factors in changing societies has been the power of Oldthink.     

Durkheim and the Limits of Corporate Culture: Whose Culture? Which Durkheim

Recent years have seen a resurgence of interest in Durkheimian perspectives on management. P. Dahler-Larsen uses such a perspective to critique theories of corporate culture. He is particularly critical of corporate culture’s claim that the locus of morality can exist in organizations. This, he argues, is inimical to Durkheim’s view of morality as a societal phenomenon. This paper argues that this criticism of corporate culture is limited on two counts. First, it is limited in its failure to deal with those proponents of corporate culture who are themselves critical of culture as a form of ideological control. Secondly, it is based on only one of several possible readings of Durkheim. In his later work, Durkheim analyses the construction and destruction of social solidarities. A Durkheimian reading of organizational culture and the related phenomenon of the learning organization allows us to develop a view of management and organization in which culture is conceived as a heterogeneous rather than homogeneous.